Job Number 19000AL9
Job Category Sales and Marketing
Location The Westin Singapore| Singapore| Singapore
Brand Westin Hotels & Resorts
Position Type Management
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
The Senior Manager| Marketing Communications in conjunction with the DOSM or
DOMC is responsible for the planning| direction and coordination of all
communication activities| with an emphasis on public relations. Promotes and
maintains good communications in order to enhance the prestigious image of the
hotel and by doing so contributes to the revenues of the hotel.
Education and Experience
• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.
• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.
CORE WORK ACTIVITIES
Managing Marketing Communications Activities
Develops and executes the hotel’s annual marketing/Communication plan| in consultation with DOSM/GM/DOFB and operations leaders as required.
Prepares working plans for their team to achieve goals and ensures the marketing communications team is fully briefed on goals and progress.
Compares actual achievements against goals on a regular basis and takes corrective action.
Assists the DOSM or DOMC in the planning of all mailing activities| and oversees their execution.
Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate.
Prepares on a timely basis the monthly sales & marketing “communications” report.
Supervises and directs photography for advertising| collateral and public relations purposes in liaison with the DOSM or DOMC| the advertising agency and the field marketing department at corporate office.
Ensures the department has a comprehensive master slide/photo/CD library for all advertising| collateral and public relations activities| and regularly sends these to corporate office for the image library.
Monitors activities of competitor hotels and trends within the industry.
Partners with property Revenue Management to verify correct offer loading| verifying advertisement targeting is correctly directed at relevant consumer groups
Oversees the Social Media plans and content| working closely with Cluster and regional teams.
Managing Public Relations Activities
Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours.
Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system. Delegates assigned accounts to communications staff as appropriate but takes full responsibility for the key media by maintaining and developing close relationships
Prepares press releases for appropriate targeted media| locally| regionally and internationally.
Works closely with the corporate and international press offices on developing story angles.
Plays a key role in community and government relations as well as VIP handling.
Secures opportunities| directs and attends hotel sponsored events| and develops targeted partner relationships.
Creates and organizes press promotional activities.
Participates in the press events/trips organized by the regional PR offices as required.
Conducts press blitzes when appropriate.
Ensures press kit information is comprehensive and kept up-to-date.
Managing Advertising Activities
Works with the DOSM or DOMC and advertising agency on the rooms and food & beverage tactical advertising campaigns| creative and media plans.
Maximizes advertising budget by ensuring that the hotel|s creative message and media activities are consistent with the advertising of sister hotels and the company group advertising.
Ensures that the advertising creative is in synergy with the company| projecting a consistent and quality message.
Reviews the hotel|s market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments.
Monitors and maintains media schedules as well as prompt settlement of accounts.
Managing Direct Marketing Activities
Takes an integrated approach to DM activities| ensuring a consistent and quality image is projected.
Assists the DOSM or DOMC in the planning| implementation and tracking of electronic marketing activities.
Maintains budget control.
Coordinates and executes production of all printed materials| with assistance of advertising agencies| following the specifications stipulated in the corporate ID manual.
Ensures hotel information is updated regularly on the internet/intranet.
Supervises the production and quality of all displays and temporary signage in hotel public areas.
Supervises and budgets for quality gift items as appropriate. Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual.
Supervises the in-house graphic designer and/or agency.