Cost Controller wanted by Marriott hotel – Singapore

marriott hotel logo

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marriott hotel logo
marriott hotel logo

Job Number 18001QAV
Location JW Marriott Hotel Singapore South Beach, Singapore
JOB SUMMARY
The position champions and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment.

CANDIDATE PROFILE
Education and Experience
• 4-year bachelor’s degree in Finance and Accounting or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Strategic Planning and Decision Making

• Analyzes financial data and market trends.

• Assists in analyzing information, forecasts sales against expenses and creates annual budget plans.

• Compiles information, analyzes and monitors actual sales against projected sales.

• Assists in developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.

• Thinks creatively and practically to develop, execute and implement new business plans

• Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.

• Implements a system of appropriate controls to manage business risks.

Leading Accounting Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Communicates the goals and the owner priorities to subordinates in a clear and precise manner.

• Provides excellent leadership by assigning team members and other departments managers’ clear accountability backed by appropriate authority.

• Holds staff accountable for successful performance.

Developing and Maintaining Finance and Accounting Goals

• Supports property strategy from a finance and accounting perspective

• Submits reports in a timely manner, ensuring delivery deadlines.

• Ensures Profits and Losses are documented accurately.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Ensures appropriate corrections are made to audit results if necessary.

• Reviews audit issues to ensure accuracy.

Managing Projects and Policies

• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.

• Generates and providing accurate and timely results in the form of reports, presentations, etc.

• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).

• Oversees internal, external and regulatory audit processes.

• Ensures compliance with Standard Operating Procedures (SOPs).

• Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).

Casino Credit Officer wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492358
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
At Marina Bay Sands Casino Credit Department, we provide impeccable service to our patrons around the clock in a fast-paced environment. If you are interested in becoming a part of this dynamic operation and learning the multiple facets of the intriguing casino credit business, we would like to meet with you!

Job Responsibilities
Handle credit requests for patrons in a fast-paced, 24/7 environment.
Assist in conducting third-party due diligence/credit reports as part of the credit review process.
Communicate and exchange information with various casinos globally.
Work collaboratively with different departments in the property including International Marketing, Cage, Collections, Compliance and others.
Commitment to a culture of compliance.
Maintain credit files in accordance with departmental procedure.

JOB REQUIREMENTS

Possess a Bachelor Degree or Diploma holders with relevant working experience are welcome
Able to work independently and as a team
Positive learning attitude with an eye for detail
Proficient in both English and Chinese (Oral and written)
Able to work on monthly rotating shifts

 

LEARNING SPECIALIST wanted by Hilton Corporate – Singapore

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Job Summary
The Learning Specialist manages all of the logistics and administrative tasks necessary to ensure instructor-led and on-line training programs run successfully including Learning Management System administration. The Learning Specialist will be responsible for event planning and execution of logistics for all instructor-led programs. In addition, the Learning Specialist will provide support for Virtual Instructor Led Training as needed.

What will I be doing?
The Learning Specialist will be responsible for performing the following tasks to the highest standards:
Responsible for all tasks related to the coordination and support of instructor-led training and virtual instructor-led programs. This includes a high degree of customer service – in communication with participants, facilitators and client partners.
Develop proficiency with our Learning Management System – Hilton University, and to use the system to effectively enable a seamless experience for all instructor-led training programs
Manage all the materials associated with any course (which may include laptops)
May in some cases facilitate programs, such as Orientation or Virtual Classroom Sessions, and will be given the opportunity to develop presentation and delivery skills

The ideal candidate would be a self-starter who is forward thinking, not afraid to ask questions, and is comfortable working independently. They are flexible in their approach and eager to learn and grow.

What are we looking for?

A Learning Specialist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Required Qualifications

3 years of clerical/ administrative experience
2 years experience supporting multiple levels of management with projects
3 years proficiency with MS Word, Excel, PowerPoint and Outlook
0 to 3 years of related experience
Preferred Qualifications

Minimum 1 year experience within the Hospitality Industry
Minimum 2 years experience in delivering instructor-led curriculum
Minimum 1 year experience in event planning or logistics
3 to 5 years of related experience
BA/ BS/ Bachelor’s Degree
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Guest Service Agent wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Front Office
Job no: 492820
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
Job Responsibilities

Front Office
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday

VIP Services Executive wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

VIP Services Executive (Call Centre)
Apply nowJob no: 492287
Work type: Full-Time
Location: HarborFront Office
Categories: Call Center
Job Responsibilities

Verify guest booking forms from Branch Offices and work with International Marketing Operations, Hotel and VIP Services to ensure all guest requirements and arrangements are met
Hand over tasks and responsibilities to the VIP Call Centre for action & execution
Assist and follow up with any ad-hoc travel or booking arrangements where necessary
Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance to the respective local laws and regulations

Support & maintain a strong network with Marina Bay Sands overseas offices by communicating information on players, events and promotions on a regular basis and to ensure Junket and premium players are catered for in every way upon their arrival
Report to Supervisor on all matters during the shift
Job Requirements
High School Degree or College education will be advantageous
Minimum 2 years working experience in customer service in the hospitality industry
Possesses excellent communication skills and telephone mannerism
Preferred experience in Call Centre, Front office, Travel Agency
Proficiency in Microsoft Office applications is essential
Ability to perform rotating shift work including midnight shift and work on public holidays and weekends
Fluency in English plus one Asian language, ideally Mandarin language due to the different nationalities of our guests and internal staff who are mainly from North Asia
Please note the role will be based at our call centre office at Harbourfront

We regret that only shortlisted candidates will be notified

VIP Services Coordinator wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 493061
Work type: Full-Time
Location: HarborFront Office
* Attend to Casino patron enquiries and requests through emails and/or voices ensuring their needs are attended to timely and professionally

* Handle patron queries and provide accurate information. As well as, conduct follow up with patron and/or internal stakeholder and respond accordingly
 
* Communicate information on patrons’ events and promotions on a regular basis with our Branch Offices to ensure casino patron are catered for in every way upon their arrival and departure
 
* Respond to all patrons or internal stakeholders in a highly professional manner, including ensuring all reservation of rooms; flight and attraction ticket; limousine arrangement

* Verify guest booking forms from Branch Offices and work with International Marketing Operations, Hotel and VIP Services to ensure all guest requirements and arrangements are met

* Escalate promptly request that your beyond your empowerment level to Paiza Services Executives

* Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance to the respective local laws and regulations

* Report to Supervisor on all matters during the shift

* Deliver a professional, prompt and high quality service experience to patron or internal stakeholder over the phone and/or email while maintaining the hotels brand standards and departmental KPI

JOB REQUIREMENTS

* Possesses excellent communication skills and telephone mannerism

* Proficiency in Microsoft Office applications is essential

* Please note the role will be based at our Call Centre office at Harbourfront

 

Administrator, Global Sales wanted by Pan Pacific Hotels – Singapore

pan pacific hotel singapore

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pan pacific hotel singapore
pan pacific hotel singapore

Pan Pacific Hotels Group is a young and dynamic company comprising two well-established and trusted brands. Pan Pacific® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group (PPHG) is able to offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Administrator, Global Sales.
 
Job Responsibilities:
 
Reporting to the Director, Global Sales, the Administrator is responsible to provide all aspects of administrative support to the Global Sales Office team in Singapore. This role also requires coordinating all Global Sales activities, functional liaison and collaboration with property based Directors of Sales & Marketing and their respective sales team members.

The Role:

Assist and coordinate all global and regional tradeshows, and client events organized by the Global Sales office.
Collaborate with hotel sales teams and other Global Sales Offices to assist customers in regards to appointments, proposals, contracts and information.
Explore & gather research information to assist market intelligence.
Assist in reports such as monthly expense claims, monthly management reports and any other reports required by the Director, Global Sales.
Establish new systems and procedures.
Organise & maintain stocks of sales kits, collateral and equipment for the Global Sales Office.
Achieve key performance indicators as set by Director, Global Sales.
Participate in any projects that may be assigned by Director, Global Sales.
The Person:

Minimum of 1 to 2 years of Sales administration experience.
Candidates who have worked in similar roles in hospitality or related industry will have an added advantage.
Strong administrative and organization skills.
Well versed with the sales systems and tools such as (Sales Force Automation, Lanyon, 3rd Party RFP systems, etc.).
Strong user knowledge of Microsoft office applications.
Able to multi-task and prioritise work effectively.
Able to communicate seamlessly and efficiently to both internal and external customers.
Able to work independently and has good initiative under dynamic environment.
How to apply

Interested applicants are invited to e-mail your resume to us at: career@pphg.com

We regret that only shortlisted candidates will be notified.

Temp Admin Assistant wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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Marina bay sands hotel Singapore
Marina bay sands hotel Singapore

Temp Admin Assistant (Paiza Services) – 3 months
Job no: 492345
Work type: Temporary

Location: HarborFront Office
Categories: Call Center
Monthly invoice checking such as Limousine Invoices and JetQuay Invoices & Redemption
Daily omission check and update Comp Reporting System (CRS)
Data Entry such as Golf, Spa, JetQuay Rejection and Incident
To assist with Event Redemption
Monthly Chairman Virtual room creation
Compile month end filing and ensure files are kept neatly
Perform day-today administrative duties
To complete room reservation via email
Policies and procedures: Act in accordance with MBS policies and procedures and in compliance to the respective laws and regulations of the local government

Requirement:
Able to commit for 3 months
Location: Harbourfront
Hourly remuneration of $10
Working hours according to business needs including weekends (5 days work week):
9am-6pm
1pm-10pm
Advertised: 12 Jun 2018 Singapore Standard Time

Marketing Communications Exec wanted by Raffles hotel – Singapore

raffles hotel Singapore

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raffles hotel Singapore
raffles hotel Singapore

Marketing Communications Executive
Primary Location: Singapore-Singapore-Raffles Hotel Singapore
Employee Status: Regular
An iconic landmark, an enduring legacy.
At Raffles Hotel Singapore, we help you do your best.

In 2018, a careful and sensitive restoration will breathe new life into our beautiful hotel, providing enhanced comfort and splendour for the discerning traveller. With a diverse range of careers for different talents and personalities, we invite you to be part of the Raffles legend and share your passion for hospitality with the world. As we write a new chapter in our ongoing story, experience a tremendous opportunity to grow and develop with a global luxury hospitality brand in an oasis for the well-travelled.

Job Summary

The position supports the development of all hotel collaterals, including supporting Food and Beverage public relation programmes and advertising artwork. It also serves to provide coordination support for hotel events as well as facilitate administration matters for the Marketing Communications department.

Job Level: Management / Supervisory
Schedule: Full-time
Shift: Day Job
Travel: No
Closing Date: 25.Jun.2018, 4:59:00 PM
Job Number: RHS01200

Event Executive wanted by Westin hotel – Singapore

westin hotel Singapore

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westin hotel Singapore
westin hotel Singapore

Job Number 180010TL
Job Category Sales and Marketing
Location The Westin Singapore, Singapore,
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.