VIP Services Executive (Call Centre) – Marina bay HarborFront – Singapore

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VIP Services Executive (Call Centre)
Apply now Job no: 492287
Work type: Full-Time
Location: HarborFront Office
Categories: Call Center
Job Responsibilities
Verify guest booking forms from Branch Offices and work with International Marketing Operations- Hotel and VIP Services to ensure all guest requirements and arrangements are met
Hand over tasks and responsibilities to the VIP Call Centre for action & execution
Assist and follow up with any ad-hoc travel or booking arrangements where necessary
Perform all tasks in accordance with Marina Bay Sands policies and procedures- and in compliance to the respective local laws and regulation
Support & maintain a strong network with Marina Bay Sands overseas offices by communicating information on players- events and promotions on a regular basis and to ensure Junket and premium players are catered for in every way upon their arrival
Report to Supervisor on all matters during the shift

Job Requirements

High School Degree or College education will be advantageous
Minimum 2 years working experience in customer service in the hospitality industry
Possesses excellent communication skills and telephone mannerism
Preferred experience in Call Centre- Front office- Travel Agency
Proficiency in Microsoft Office applications is essential
Ability to perform rotating shift work including midnight shift and work on public holidays and weekends
Fluency in English plus one Asian language- ideally Mandarin language due to the different nationalities of our guests and internal staff who are mainly from North Asia
Please note the role will be based at our call centre office at Harbourfront

_We regret that only shortlisted candidates will be notified_

Human Resources Manager – The St. Regis Singapore

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Job Number 180031PW
Job Category Human Resources
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

As a member of the property Human Resources support staff| he/she works with
Human Resources employees to carry out the daily activities of the Human
Resource Office including oversight of recruitment| total compensation| and
training and development. Additionally| he/she focuses on delivering HR
services that meet or exceed the needs of employees and enable business
success; as well as ensures compliance with all applicable laws| regulations
and operating procedures.

CANDIDATE PROFILE

Education and Experience

Degree from an accredited university in Human Resources| Business
Administration| or related major; 5 years experience in the human resources|
management operations| or related professional area.

CORE WORK ACTIVITIES

Managing Recruitment and Hiring Process

• Assists in the interviewing and hiring of Human Resource employee team
members with the appropriate skills| as needed.

• Establishes and maintains contact with external recruitment sources.

• Attends job fairs and ensures documentation of outreach efforts in
accordance with Human Resource Standard Operating Procedures.

• Networks with local organizations (e.g.| Hotel Association and peers) to
source candidates for current or future openings.

• Oversees/monitors candidate identification and selection process.

• Provides subject matter expertise to property managers regarding selection
procedures.

• Partners with vendor partners to ensure effective advertisement efforts are
being utilized for open positions in appropriate venues to attract a diverse
candidate pool.

• Performs quality control on candidate identification/selection.

Administering and Educating Employee Benefits

• Works with the unemployment services provider to respond to unemployment
claims; reviews provider reports for accuracy and corrects errors.

• Prepares| audits and distributes unemployment claim activity reports to
property management.

• Attends unemployment hearings and ensures property is properly represented.

• Ensures that department has the available resources on hand to administer
employee.

Managing Employee Development

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Ensures employees are cross-trained to support successful daily operations.

• Uses all available on the job training tools for employees; supervise on-
going training initiatives and conducts training| when appropriate.

• Ensures coordination and facilitation of new hire orientation program to
generate a positive first impression for employees and emphasize the
importance of guest service in company culture.

• Ensures attendance by all new hires and participation of the leadership team
in training programs

• Collaborates with management team to ensure departmental orientation
processes are in place and employees receive the appropriate new hire training
to successfully perform their job.

Maintaining Employee Relations

• Assists in maintaining effective employee communication channels in the
property (e.g.| develops daily communications and assists with regularly
scheduled property-wide meetings).

• Reviews progressive discipline documentation for accuracy and consistency|
and checks for supportive documentation and is accountable for determining
appropriate action.

• Utilizes an “open door” policy to acknowledge employee problems or concerns
in a timely manner

• Ensures employee issues are referred to the Department Manager for
resolution or escalated to the Director of Human Resources/Multi-Property
Director of Human Resources.

• Partners with Loss Prevention to conduct employee accident investigations|
as necessary.

• Communicates performance expectations in accordance with job descriptions
for each position.

Managing Legal and Compliance Practices

• Ensures employee files contain required employment paperwork| proper
performance management and compensation documentation| are properly maintained
and secured for the required length of time.

• Ensures compliance with procedure for accessing| reviewing| and auditing
employee files and ensure compliance with the Privacy Act.

• Ensures medical records are maintained in a separate| secure and
confidential medical file.

• Facilitates random| reasonable belief and post accident drug testing process
(in properties where applicable).

• Communicates property rules and regulations via the employee handbook.

• Ensures all safety and security policies (e.g.| property removal| lost and
found items| blood borne pathogens| accident reporting| and hygiene) are
communicated to employees on a regular basis through orientation| property
meetings| bulletin boards| etc.

• Conducts periodic claims reviews with Regional Claims office to ensure
claims are closed in a timely manner and reserve levels are appropriate for
open claims.

• Represents Human Resources at the property Safety Committee; helps to
identify ways to create awareness of the importance of safety in the workplace
and decrease accident frequency and severity.

• Manages Workers Compensation claims to ensure appropriate employee care and
manage costs.

• Oversees the selection/non-selection and offers processes to ensure proper
procedures are followed (e.g.| valid reasons for selection/non-selection and
applicants receive status notifications).

_

Human Resources Coordinator – Le Meridien Singapore

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Job Number 18003DWW
Job Category Human Resources
Location Le Meridien Singapore| Sentosa| Singapore| Singapore
Brand Le Meridien
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Le Meridien| we believe in helping guests unlock the unexpected and
engaging experiences each destination has to offer. Our guests are curious and
creative| cosmopolitan| culture seekers that appreciate sophisticated|
timeless service. We provide original| chic and memorable service and
experiences that inspire guests to unlock the destination. We’re looking for
curious| creative and well-informed people to join our team. If you appreciate
connecting with like-minded guests and have a deep desire to create unexpected
experiences| we invite you to explore career opportunities with Le Meridien.

Job Summary

Create and maintain filing systems. Create and type office correspondence
using a computer. Distribute and route mail. Order and track Human Resources
office supplies and forms. Answer phone calls and record messages. Create new
employee personnel file. Assist walk-in candidates with application
procedures. Maintain space designated for completing applications and ensure
it is clean| well maintained| and accessible to individuals with disabilities.
Respond to questions| requests| and concerns from employees and management
regarding company and Human Resources programs| policies and guidelines.
Inform Human Resources management of issues related to employee relations
within the division or property. Maintain confidentiality and security of
employee and property records| files| and information. Ensure accurate
maintenance of all employee records and files (e.g.| interview documents|
I-9|s).

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Report accidents| injuries| and unsafe
work conditions to manager. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards. Enter and locate work-related information
using computers and/or point of sale systems. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

Admin Assistant (Raffles Place) – CBRE – Singapore

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Admin Assistant (Raffles Place)
Singapore – Singapore
Ref#: 19008807
Date published: 14-Mar-2019
Reporting to the Centre Manager- the Admin Assistant will perform
administrative and customer service support- for site- security- carpark- fire
safety- equipment maintenance and project. Complete records- reports and other
duties as required and assigned. This role will be based at client site
(Cityhall area).
Responsibilities of the role include the following:
Receive residents- visitors- tenants- contractors- workmen- etc. and provide directions and general assistance.
Assist in compilation of monthly and quarterly reports and to ensure timely submission

Type all minutes of meetings- letters- reports and other documents assigned expeditiously

Handle all inward and outward correspondences

Catalogue and keep records of all necessary information- documents- etc

Perform all office administrative duties- including filing of all correspondences- storing and retrieval of old files and records and keeping and updating tenant records.
Receive telephone calls and direct callers to the appropriate officers and provide available information- where required.
Making requisition of management office stationery and maintain inventory
Provide other administrative support to the office when necessary.

Key Requirements:

O levels / Diploma holder / other relevant professional certification with at least 1 years of relevant administrative experience
Experience in property management industrial a strong advantage.
Self-driven & team player
Good interpersonal and communication skills to build rapport within working team and residence / tenants
Well versed in Microsoft Office

Executive Assistant – CBRE – Singapore

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Executive Assistant
Singapore – Singapore
Ref#: 19004717
Date published: 18-Feb-2019
JOB SUMMARY
The purpose of this position is to provide a wide range of business operations administrative and general support duties of a highly responsible and confidential nature to executive leadership.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Drafts confidential correspondence- edit documents- take and transcribe minutes of meetings- and perform other administrative and secretarial duties.
Creates- maintains- and/or updates various databases. Extrapolates analyzes and presents data for management information reporting purposes.
Serves as a liaison between executives- internal management- employees- clients- and visitors as required.
Reviews incoming correspondence via paper or email- lead initiative to determine appropriate action required. Leads and monitors issues for appropriate follow up.
Takes independent action on handling requests; determines the appropriate course of action- intervenes where necessary- and acts as a liaison between departments

Plans- coordinates- and supports meeting and conferences. Arranges domestic and international travel

Coordinates data from a variety of sources for inclusion in technical reports and presentations; performs independent research and prepares information for special projects as assigned

Assists with processing department financial data as it relates to budgets account payable and generating various financial queries and reports

Administers the department/business unit record keeping system; updates various department/business unit records and publications; ensures that department/business unit files are maintained in accordance with company policies and procedures; reviews requests for information and determines the appropriateness of release.

Fab10 SPM Workforce Development Engineer – MICRON – Singapore

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Req. ID: 130119
Job responsibilities:
Perform learning needs analysis to analyze and close department competency gaps
Create and revise course materials with the considerations of the target audience|s learning objective- training methodology- training models- desired performance outcomes- potential delivery methods- resource constraints- and assessment methodology
Utilize training metrics and course feedback as needed to evaluate the effectiveness of training courses- programs- and learning events
Implement programs and continual improvement projects to enhance competency and effectiveness of the training program
Follow training guidelines in compliance with the established policies and standards
Recommend the appropriate internal or external training resources- methods- and programs that enable the technical skill development of team members
Deliver and facilitate effective training through classroom instruction or alternate training methods
Collaborate with Workforce Development partners locally and globally to support the sharing of Best Known Methods and training initiatives
Partner with external organizations to strengthen team members skillset to meet organization needs
Collaborate with subject matter experts to obtain the knowledge necessary to deliver technical course

Collaborate with area training representatives to review and deploy training solution and associated training activities

Education:

Bachelor`s Degree or equivalent

Qualification:

Able to effectively impart knowledge in a classroom setting
Added advantage if knowledgeable in a variety of training techniques- especially those relating to adult learning theory
Strong interpersonal skills; able to work effectively with a variety of people to promote teamwork within a diverse group
Excellent verbal and written communication skills
Able to manage projects successfully- follow through on commitments- display integrity- take the initiative to address problems- and provide outstanding customer service
Solid analytical skills and demonstrated ability to solve problems quickly and creatively
Proficiency in Microsoft Office Applications (e.g. MS Word- Excel- PowerPoint- Outlook)
Strong computer skills and the aptitude to learn new applications and software programs

Site: Fab10

Sr Advisor- Talent Acquisition – DELL – Singapore

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Responsible for ensuring hiring meets forecast / service level expectations.
Owns and manages the entire recruiting cycle from the time the requisition is
received to the time the candidate is on-boarded. Develops and administers
staffing/employment/recruiting programs. Develops recruitment strategies using
various sourcing techniques- qualifies and interviews candidates and confers
job offers. Responsible for developing- implementing and maintaining a quality
experience in staffing for candidates and customers. Ensures adherence to
applicable governmental regulations. Promotes the company image to candidates
and external service providers.
Responsibilities
Interacts with Hiring Managers to understand job requirements

Sources- screens and interviews applicants in line with requirements and ensures that the reference checking process is completed

Sources candidates directly in the marketplace and develops candidate pools within their respective market streams

Works with the hiring managers to develop strong selection processes through the use of creative and innovative techniques and tools

Coordinates interviews with Hiring Managers / defined panels

Develops offers in line with approved guidelines- negotiates offer and finalizes start date with candidate.
Continues interaction with candidate till the time the candidate joins the organization. Leads and closes all formalities related to on- boarding of the candidate.
Accountable for the compliance and document tracking requirements as per defined process guideline and audit requirements that conform to the local labor code.
Conducts research and analyzes data on assigned projects including agency performance. Exercises judgment on the right sourcing channels to be used.
Responsible for managing hiring using appropriate strategies to ensure the best quality of hire and cost per hire.
Utilizes MyJobs system throughout the talent acquisition process.
Develops networks of people and processes to support a strong pipeline of qualified candidates.
May provide performance feedback on all recruiting agencies/sources.
May develop- support and maintain employment advertising campaigns- college recruiting- affirmative action and career development programs.
Supports team or other team members on specific project based hiring requirements through developing appropriate strategies.
Develops and manages strong consultative relationships with hiring managers and candidates.

Qualifications

10+ years of relevant experience or equivalent combination of education and work
Excellent process orientation- exceptional
Interviewing skills- superior industry knowledge and excellent communication skills at a senior leader level.
Ability to develop content and present to large groups.
Functional expert.
Drives for results- intellectual capacity- customer first- adaptable- personal effectiveness inclusive

Job Family: Human-Resources Job ID: R95772

WSH Officer – CBRE – Singapore

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WSH Officer
Singapore – Singapore
Ref#: 19005638
Date published: 15-Feb-2019
The purpose of this position is to assist in the development of procedures and
operational guidance within the HSE (Health- Safety and Environmental)
program.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides specific support for monitoring injury- illness- and incident related performance. Supports the development and implementation of strategic solutions which may improve the performance results as required.
Examines permits- licenses- applications- and records to ensure compliance with HSE requirements.
Prepare- organize- and maintain inspection records. Investigates complaints and suspected violations. Monitors follow-up actions in cases where violations were found- and reviews compliance monitoring reports.
Supports the specific HSE plans- playbooks- and procedures as assigned by manager/supervisor

Informs management team and client/groups and/or employees of control regulations and inspection findings- and explains how violations can be corrected

Supports and aides in cost reduction and quality improvement initiatives as directed

May act as a HSE (Health- Safety and Environmental) SME (Subject Matter Expert) for client and/or the field

Other duties may be assigned.

JOB REQUIREMENT

Diploma or degree level- preferably in Engineering studies- i.e. Mechanical & Electrical Engineering- Chemical Engineering- etc.
Minimum of 3 years relevant HSE operational experience
Mechanical & Electrical working experience preferred
Recognized professional qualification in health & safety management is preferred (e.g. Registered WSH Officer / Approved WSH Auditor / FSM)
Recognized relevant professional qualification in fire safety and environmental management would be a distinct advantage (e.g. FSM / Registered EC officer)
Experience of working in a number of the following areas in a client facing Health- Safety and Environment compliance
Excellent communication skills

Business Manager – CBRE – Singapore

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Business Manager
Singapore – Singapore
Ref#: 22163
Date published: 14-Feb-2019
The purpose of this position is to provide a wide range of business operations
administrative and general support duties of a highly responsible and
confidential nature to executive leadership within the GWS HR team in APAC.
The position will report to the Head of HR for GWS- APAC and support the APAC
HR Executive Leadership team.
Key Responsibilities:
Drafts confidential correspondence- edit documents- take and transcribe minutes of meetings- and perform other administrative and secretarial duties.
Creates- maintains- and/or updates various databases and share drives. Extrapolates- analyzes- and presents data for management information reporting purposes

Serves as a liaison between executives- internal management- employees- clients- and visitors as required

Reviews incoming correspondence via paper or email- lead initiative to determine appropriate action required. Leads and monitors issues for appropriate follow up

Takes independent action on handling requests; determines the appropriate course of action- intervenes where necessary- and acts as a liaison between departments across the organization regionally and globally

Plans- coordinates- and supports meeting and conferences (domestic and international).
Schedules and maintains calendar of appointments- meetings and travel itineraries and coordinates related arrangements.
Carries out special projects and assignments as requested. May be responsible for coordination/planning and execution of special events and conferences for department and/or office events.
Oversees administrative functions for programs- projects and/or processes specific to GWS HR.
Responsible preparing project status reports within GWS HR.
Assists GWS HR Executive Leadership in the implementation of and monitoring the adherence to project governance practices and policies.
Assists with project administration deliverables (i.e. meeting minutes; budget tracking; schedule updates; move management; closeout).
Assists in project closeout process including turnover documentation and financial reconciliation.
Coordinates data from a variety of sources for inclusion in reports and presentations; performs independent research and prepares information for special projects as assigned.
Administers the department/business unit record keeping system; updates various department/business unit records and publications; ensures that department/business unit files are maintained in accordance with company policies and procedures; reviews request for information and determines the appropriateness of release.
Other duties may be assigned.

Required Knowledge and Skills:

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient- timely- reliable and courteous service to internal and external stakeholders. Ability to effectively present information.
Ability to comprehend- analyze- and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
Intermediate experience with Microsoft Office Suite. Must have a strong command of the English language and excel in the areas of spelling- grammar and punctuation.
Min. Diploma or Degree required.
Minimum of four years of related experience.
Min of 2 yrs of supporting an executive level.

Business Process Automation Specialist – Marina bay Casino – Singapore

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Business Process Automation Specialist
Apply now Job no: 493884
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Management
Job Responsibilities
Gather and document requirements to provide a recommendation on technical feasibility
Conceptualize- research- experiment and develop new process automation solutions to improve efficiency or solve new business problems of Credit operations at MBS and LVSC properties
Participate in project planning- design and conduct of User Acceptance Tests with external vendors & in-house IT department
Prepare implementation training materials- train team members- and provide post-implementation technical support on newly developed applications
JOB REQUIREMENTS

Education & Certification

Bachelor’s Degree and at least 1 year of work experience
Diploma with strong proven track records and experience
Lean/Six Sigma Green Belt or above

Experience

Experience in BPM application development like Bizagi and implementation projects is preferred
Proficient in MS Word- Excel (VBA)- PowerPoint- Visio and Outlook
Use of database applications like MS Access/SQL Management Studio
Excellent written and verbal communication skills

Competencies

Creative and strong logical thinking skills to analyse and solve problems
Any of Bizagi- SQL- SAS- VBA- C#- VB.net- Python- Java- CSS- Html
Robotics Process Automation- Web Scraping- Artificial Intelligence- Machine learning- Natural Language Processing techniques