Assistant Manager – Service Bars Gaming Floor – Marina bay Hotel – Singapore

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Assistant Manager – Service Bars Gaming Floor
Apply now Job no: 493975
Work type: Full-Time
Location: Marina Bay Sands
Categories: Front Of House- F&B Management
_Job Scope:_
Direct the casino mass gaming beverage operation according to established standards- provide excellent guest service maximize satisfaction.
Complete knowledge of all liquor brands- wine- beers- and non-alcoholic selections.
Develop interesting and balanced beverage menus and selections on a timely basis that are appropriate and responsive to the market.
Provide constructive suggestions regarding beverage preparation- presentation
Develop unique and achievable revenue initiatives.
Effectively control food and beverage costs- operating expenses- inventory levels- payroll- etc

Ensure that operations support casino marketing efforts by providing outstanding service to casino patrons during special events

Monitor and hold accountable for the direct report performance

Develop business plans and capital expenditures plans that are consistent with the overall strategic positioning of the property.
Ensure to comply all related hygiene standards throughout the areas belong to Service Bar Gaming Floor.
Maintain close liaison with all internal departments to have a good understanding of other Departments’ operational flows.
Recommend promotion and development of team members.
Proactively support and follow the instruction given by upper management.
Work with team members to minimize wastage and increase productivity and efficiency. Review operation results with the team and identify opportunities for improvement.
Ensure all cashiering procedures are in compliance with standards.
Monitor and minimize wastage of all operation related and maintain labour expense
Monitor floor operation and team member service to ensure all follow SOPs- provide extra mile with personalized service to ensure guest satisfaction.
Resolve guest complaints with service recovery in a timely and professional manner. Take personal responsibility to resolve issues.
Demonstrate MBS core values and be the role model of team members
Responsible for team member performance reviews- discipline- team member awards- payroll… etc.
Update team member schedule in “time manager” & “VR” system
Conduct training for team members.
Conduct inventories and orders food and beverage products- operating supplies.
Conduct daily pre-shift meetings.

_Job Requirements:_

Energetic and results oriented.
Be able to work for night shift and smoking areas.
Certificate or diploma in F&B management or extensive F&B experience.
A minimum of 1-year experience at a managerial level in a 5-star hotel or a deluxe operation.
Basic accounting knowledge.
Good leadership skills.
Fluent in English- additional languages are advantages.
Well-groomed with professional appearance.

Dealer – Marina bay Casino – Singapore

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Dealer
Apply now Job no: 493403
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Deal games and provide excellent and friendly service to every guest- to help instill the perception in the minds of all guests and the public- that Sands is an establishment which exudes the highest standards of gaming entertainment in the world
Deal assigned games and assist the Pit Supervisor in tracking play and game observation
Greet and acknowledge casino customers and provide friendly- excellent service to every guest
Converse on a professional level in English with customers who approach the table area
Deal assigned games according to Sands rules & procedures. Remain updated with changes as they occur
Protect the integrity of games through observation and report any suspicious activitie
Demonstrate good chip work- float management- card placement- accurate payouts and other relevant dealing skill

Keep all information on player identities and gaming actions as confidential

__

_JOB REQUIREMENTS_

Secondary School education preferred
Respond and handle customer demands in a fast paced environment
Quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
Memorize game rules and procedures and be committed to outstanding customer service
Possess excellent customer relations and communication skills
Able to get along with fellow Team Members and work as a team
Be willing to work any day of the week and any shift

Gaming Audit Officer – Marina bay Casino – Singapore

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Gaming Audit Officer
Apply now Job no: 493693
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Management
Job Responsibilities
Audit of Cage (Fill Bank- Main Bank- Marker Bank- Windows and vault activities)- Slot- Table Game- Rolling Program transactions in accordance with Audit Policy and Checklist
Ensure all transactions related to Foreign Exchange are accounted and reconciled and compliant with MAS requirements
Ensure all Cage daily close out sheets are reconciled and all items are clearly identified- reconciled and explained
Track all transactions and documentation related to Cage operation
Ensure all Slot Assets are in operation and if not- reasons for any downtime
Track all transactions and documentation related to Slot operations in particular manual jackpots in accordance with Internal Control System Policy and Procedure

Conduct meter readings and physical count of cash and tokens as directed by the Gaming Audit Manage

Soft Count Room duties as require

Track all transactions and documentation related to Premium Players and Junket programs
Audit Premium Player and Junket Programs in accordance with the Agreement
Daily auditing tasks as assigned by Supervisor
Prepare daily exceptions reporting and following up on responses until the exceptions are resolved and properly explained

_JOB REQUIREMENTS_

Minimum high school education preferred
Conversant with English and at least one other Asian language
Possess a flair for numericals and excellent service and communication skills
Minimum one year experience in Accounting or Auditing with a reputable Accounting / Auditing establishment
Good understanding of Bookkeeping principles and practices and experience in casino operations will be well regarded
Must be able to perform shift duties and work on weekends and public holidays
Minimum 21 years of age- and Singaporean male applicants should have completed National Service

Dealer – Marina bay Casino – Singapore

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Dealer
Apply now Job no: 493403
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Deal games and provide excellent and friendly service to every guest- to help instill the perception in the minds of all guests and the public- that Sands is an establishment which exudes the highest standards of gaming entertainment in the world
Deal assigned games and assist the Pit Supervisor in tracking play and game observation
Greet and acknowledge casino customers and provide friendly- excellent service to every guest
Converse on a professional level in English with customers who approach the table area
Deal assigned games according to Sands rules & procedures. Remain updated with changes as they occur
Protect the integrity of games through observation and report any suspicious activitie
Demonstrate good chip work- float management- card placement- accurate payouts and other relevant dealing skill

Keep all information on player identities and gaming actions as confidential

__

_JOB REQUIREMENTS_

Secondary School education preferred
Respond and handle customer demands in a fast paced environment
Quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
Memorize game rules and procedures and be committed to outstanding customer service
Possess excellent customer relations and communication skills
Able to get along with fellow Team Members and work as a team
Be willing to work any day of the week and any shift

Slot Ambassador – Marina bay Casino – Singapore

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Slot Ambassador
Apply now Job no: 492413
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
To attend to players| needs.
Ensure that all Slot areas are kept clean and well-stocked with supplies.
Verify and authorise slot machine transactions- including payouts and fills.
Ensure that every slot machine is in optimum operational condition.
Handle customer complaints personally wherever possible- redirect to relevant authority where necessary.
Maintain effective communication and information flow throughout the Slot Dept- with other Attendants- Supervisors and Shift Managers
Protect all assets of the Company and the Slot Department at all times

Recognize- acknowledge and nurture new premium slot players

Comply with and administer Slot Department attendance guidelines and regulatory- Departmental and Company policies

Requirements:

Electronic gaming technical background is an advantage.
One year Slot Gaming experience preferred.
Good understanding of Slot Floor Operations preferred

Dealer – Marina bay Casino – Singapore

APPLY HERE

Dealer
Apply now Job no: 493403
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Deal games and provide excellent and friendly service to every guest- to help instill the perception in the minds of all guests and the public- that Sands is an establishment which exudes the highest standards of gaming entertainment in the world
Deal assigned games and assist the Pit Supervisor in tracking play and game observation
Greet and acknowledge casino customers and provide friendly- excellent service to every guest
Converse on a professional level in English with customers who approach the table area
Deal assigned games according to Sands rules & procedures. Remain updated with changes as they occur
Protect the integrity of games through observation and report any suspicious activitie
Demonstrate good chip work- float management- card placement- accurate payouts and other relevant dealing skill

Keep all information on player identities and gaming actions as confidential

__

_JOB REQUIREMENTS_

Secondary School education preferred
Respond and handle customer demands in a fast paced environment
Quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
Memorize game rules and procedures and be committed to outstanding customer service
Possess excellent customer relations and communication skills
Able to get along with fellow Team Members and work as a team
Be willing to work any day of the week and any shift

Gaming Audit Officer – Marina bay Casino – Singapore

APPLY HERE

Gaming Audit Officer
Apply now Job no: 493693
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Management
Job Responsibilities
Audit of Cage (Fill Bank- Main Bank- Marker Bank- Windows and vault activities)- Slot- Table Game- Rolling Program transactions in accordance with Audit Policy and Checklist
Ensure all transactions related to Foreign Exchange are accounted and reconciled and compliant with MAS requirements
Ensure all Cage daily close out sheets are reconciled and all items are clearly identified- reconciled and explained
Track all transactions and documentation related to Cage operation
Ensure all Slot Assets are in operation and if not- reasons for any downtime
Track all transactions and documentation related to Slot operations in particular manual jackpots in accordance with Internal Control System Policy and Procedure

Conduct meter readings and physical count of cash and tokens as directed by the Gaming Audit Manage

Soft Count Room duties as require

Track all transactions and documentation related to Premium Players and Junket programs
Audit Premium Player and Junket Programs in accordance with the Agreement
Daily auditing tasks as assigned by Supervisor
Prepare daily exceptions reporting and following up on responses until the exceptions are resolved and properly explained

_JOB REQUIREMENTS_

Minimum high school education preferred
Conversant with English and at least one other Asian language
Possess a flair for numericals and excellent service and communication skills
Minimum one year experience in Accounting or Auditing with a reputable Accounting / Auditing establishment
Good understanding of Bookkeeping principles and practices and experience in casino operations will be well regarded
Must be able to perform shift duties and work on weekends and public holidays
Minimum 21 years of age- and Singaporean male applicants should have completed National Service

Dealer – Marina bay Casino – Singapore

APPLY HERE

Dealer
Apply now Job no: 493403
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Deal games and provide excellent and friendly service to every guest- to help instill the perception in the minds of all guests and the public- that Sands is an establishment which exudes the highest standards of gaming entertainment in the world
Deal assigned games and assist the Pit Supervisor in tracking play and game observation
Greet and acknowledge casino customers and provide friendly- excellent service to every guest
Converse on a professional level in English with customers who approach the table area
Deal assigned games according to Sands rules & procedures. Remain updated with changes as they occur
Protect the integrity of games through observation and report any suspicious activitie
Demonstrate good chip work- float management- card placement- accurate payouts and other relevant dealing skill

Keep all information on player identities and gaming actions as confidential

__

_JOB REQUIREMENTS_

Secondary School education preferred
Respond and handle customer demands in a fast paced environment
Quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
Memorize game rules and procedures and be committed to outstanding customer service
Possess excellent customer relations and communication skills
Able to get along with fellow Team Members and work as a team
Be willing to work any day of the week and any shift

VIP Host – Marina bay Hotel – Singapore

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VIP Host
Apply now Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport- Ferry Terminal- Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out- making reservations for restaurants- changing flights- room and transport bookings etc- escalating any issue that arises to Senior Executive Host and above.
Assist with reimbursement/s based on the patron’s available complimentary allowance
Attend to patrons during their visit and Preparation- Coordination and Services provided for patrons utilizing the private gaming salons

Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs

Facilitate enrollment of Paiza Membership.
Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.
Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.
Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.

Job Requirements :

High School Degree- college education preferred.
Prior working experience in Hospitality- Sales or Customer Service.
Willingness to work shifts hours (including overnight)- Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English- Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Customer Relations Executive – Marina bay Casino – Singapore

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Customer Relations Executive
Apply now Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
JOB SCOPE
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport- hotel lobby- or casino entrance.
Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested

Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation

Record and update patron contact and play information as well as service preferences in ACSC & DexRM

Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries- etc. and provide appropriate level of gifts and entertainment with management approval

Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.
Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.

2. Telemarketing

Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM

3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS

College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel- Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts- including weekends and public holidays