VIP Host wanted at Marina bay sands casino – Singapore

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Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.

Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.
Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.

Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.

Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Customer Relations Executive wanted at Marina Bay Casino – SG

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Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff

JOB SCOPE
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport, hotel lobby, or casino entrance.
Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested.
Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation.
Record and update patron contact and play information as well as service preferences in ACSC & DexRM.
Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries, etc. and provide appropriate level of gifts and entertainment with management approval.
Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.

Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.
2. Telemarketing
Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM
3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS
College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts, including weekends and public holidays

VIP Host wanted at Marina bay sands Casino – Singapore

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APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.

Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.

Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.
Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.
Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Duty Manager wanted at Marina bay sands – Singapore

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marina bay sands hotel Singapore

Job no: 493772
Work type: Full-Time
Location: Marina Bay Sands
Categories: Transportation
JOB SCOPE

To understand all operational aspects of a Valet Supervisor so as to manage the Supervisors
To manage all areas of operation including casino driveway, hotel driveway, selfpark and Hall Parking
To provide clear management instructions to be carried out by all Valet Team Members
To support the Valet Supervisors as their first point of contact in all operational matters
To handle all guest challenges escalated by Valet Supervisors or when informed by external departments
To undertake individual projects as assigned by the Operations Manager
To action on all feedback provided by Valet Supervisors

To ensure smooth traffic at the driveways at all times within the property with personal presence
To ensure all operational duties and break coverage for Valet Team Members are assigned orderly
To provide unequivocal support for Valet Team Members while on shift
To conduct audits on all operational matters in line with departmental standards
To coach and provide proper guidance to Valet Team Members for growth within the team
To ensure operational and administrative matters as followed up timely
To ensure daily briefings are prepared and conducted prior to start of shift for all Team Members
To assist in managing the traffic around the property of Marina Bay Sands
To ensure all Valet Team Members provide level of service according to the departmental audit standards
To ensure and maintain safety of all team members, guests and vehicles
To restrict incoming vehicles when required to ease congestion within the property
To manage the taxi queues in Marina Bay Sands according to departmental guidelines
To direct vehicles into specific areas of selfpark whenever required
To manage Hall Parking in the event of selfpark overflow
To assist with loading and unloading of guest luggage from vehicles
To provide information on valet and selfpark related queries
To provide direction and guidance on general guest queries
To provide an Arrival Experience in line with Marina Bay Sands’ audit standards
To work as a team to achieve the departmental KPIs of NPS and Audit scores
To develop and enhance departmental gameplans for execution by the team
To maintain operational equipment in working order and ensure supplies are sufficient to carry out duties
To assist with any other assignments tasked by Operations Manager
To action on any anomalies reported to Valet Management
To contribute to a progressive team and harmonious work environment
To work closely with external departments to enhance cross-departmental services provided to guests
To forecast and plan for operational demands in advance

JOB REQUIREMENTS

Education & Knowledge

Minimum GCE O Level.
Degree & above, preferably in Hotel Management or is an advantage.
Proficient in the use of Microsoft Office applications such as Microsoft Word, Excel and PowerPoint.

Required Experience

Min. 3 years in a managerial hotel role responsible for a large operating environment and team of people.
Strong leadership skills and ability to operate and successfully arbitrate in a complex international, multicultural environment.
Excellent guest relation and problem solving skills.
Proven ability to recruit, motivate and direct a professional team member.
Be efficient and effective in sudden changes to operational environment.

Skills / Abilities / Presence

Essential to have a good command of spoken and written English, knowledge of additional language is an advantage
Good planning and execution skills, persistent, and have strong customer service skills.
Mature, meticulous, resourceful, organized and able to work independently and collectively.
Attentive to details and impeccable follow-through on all matters
Selfless attitude and resilient mindset.
Be willing to work any day and any shift based on operational requirement.
Well-groomed and professional disposition.

Marketing Executive wanted at Marina bay sands casino – Singapore

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(Japanese Speaking)
Apply nowJob no: 493661
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff, Casino Management
JOB SCOPE

Assist with all Promotions and Special Events and Direct Marketing Programs
Communicate with advertising, casino marketing, special events, entertainment etc for special events setup and implementation
Communicate with external vendors for gift premiums
Maintain the special events and direct marketing calendar/schedule
Read mail/email proof for the direct marketing and special events programs
Assist with some data post-analysis and compilation of various reports
Handle phone calls in regards to the special events programs
Responsible for the everyday clerical functions of the department
JOB REQUIREMENTS

College degree in Business or Marketing
Will require read only access to ACSC system
Prefer one to two years of experience in marketing and advertising campaigns
Must have excellent communication and computer skills
Very detailed oriented and able to coordinate with other departments
Must be proficient in written Japanese

Executive Host – Japanese speaking – marina bay sands casino – SG

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APPLY HERE

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Job no: 493635
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff

Service all guests with general enquiries of the loyalty programme and Marina Bay Sands amenities at the Loyalty Club desks and designated service locations
Recognise higher-tiered members (i.e. Platinum, Diamond and Paiza/ Elite) and proactively provide the due service, benefits and privileges
Build a strong membership database using the Casino Management System and Customer Relationship Management System in creating new members accounts and record pertinent contact information
Assist in keeping database updated with accurate personal information of card members
Must be able to keep confidential customer information proprietary as access to customer data is necessary

Through one-on-one contact, keep guests informed of all pre-determined upcoming card programmes, promotions, events and offers at Marina Bay Sands
Thorough understanding of the Marina Bay Sands loyalty programme and response to any enquiries from card members regarding the programme information
Use telemarketing as a platform to retain, attract, and develop new and current guests to the property
Check to make sure equipment, kiosks and televisions are in working order and collaterals are well-stocked at the counters and designated service locations at all times
Maintain tidiness of counter and relevance of signage displayed at counter
Obtain guests’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programmes
Support event activities by introducing and inviting players to events throughout the year
Be the Marketing contact and host guests at the loyalty programme events and promotions
Ensure compliance with company and regulatory policies
JOB REQUIREMENTS

Ability to converse in English and Japanese on business and professional level
College education in marketing / business / hospitality and above is preferred
Experience as a Sales Executive within a service or hospitality industry is preferred
Preference with business development, sales and customer retention programmes from a service industry
Familiarity with service/ hospitality industry is preferred
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint)
Knowledge/Experience within the service/ hospitality industry is desirable

Executive Host wanted at Marina bay sands Casino – Singapore

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APPLY HERE

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Job no: 492508
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Service all players with general enquiries of the loyalty program at the Loyalty Club desks and designation service locations.

Build a strong membership database using the player tracking system in creating new members accounts and record pertinent contact information.
Assist in keeping database updated with accurate personal information of card members.
Through one-on-one contact, keep players informed of all pre-determined upcoming card programs, promotions, events and offers at Marina Bay Sands.
Thorough understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information.
Develop new relationships with potential players and nurturing existing player relationships.
Be able to maintain portfolio of assigned active and inactive players.
Be able to show results in regards to bringing inactive players back to the Company and be able to maintain players play activity.

Work with Call Centre Reservations to book rooms for qualifying players.
Obtain players’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programs.
Support event activities by introducing and inviting players to events throughout the year.
Be their point of contact and host customers at the casino events and promotions.
Requriements:

College education in marketing / business and above in related field is preferred.
Minimum two years’ experience within a service or hospitality industry is ideal
Familiarity with gaming industry is advantageous
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Willing to work shift hours or over weekend
Ability to speak in Mandarin will be advantageous due to high volume of customer from North Asia

Executive Host wanted at Marina Bay Sands Casino – Singapore

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APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492508
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Service all players with general enquiries of the loyalty program at the Loyalty Club desks and designation service locations.
Build a strong membership database using the player tracking system in creating new members accounts and record pertinent contact information.
Assist in keeping database updated with accurate personal information of card members.
Through one-on-one contact, keep players informed of all pre-determined upcoming card programs, promotions, events and offers at Marina Bay Sands.

Thorough understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information.
Develop new relationships with potential players and nurturing existing player relationships.
Be able to maintain portfolio of assigned active and inactive players.
Be able to show results in regards to bringing inactive players back to the Company and be able to maintain players play activity.

Work with Call Centre Reservations to book rooms for qualifying players.
Obtain players’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programs.
Support event activities by introducing and inviting players to events throughout the year.
Be their point of contact and host customers at the casino events and promotions.
Requriements:

College education in marketing / business and above in related field is preferred.
Minimum two years’ experience within a service or hospitality industry is ideal
Familiarity with gaming industry is advantageous
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Willing to work shift hours or over weekend
Ability to speak in Mandarin will be advantageous due to high volume of customer from North Asia

Collections Analyst wanted at Marina bay sands casino – Singapore

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Job no: 493725
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Management
Primary Responsibilities:

Utilize data collection activity and data dashboard in order to analyze collection trends and package collection information to be reported to Management in order for them to gain insight and make business decision regarding daily operations.
Develop reporting capabilities in order to monitor collections trends on a consistent basis.
Support the Collection Manager with all department audit and reporting on a cyclical and ad hoc basis.

Job Summary:

Interpret data and analyze results using statistical techniques and provide ongoing and ad hoc reports as requested by management.
Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
Acquire data from primary and secondary sources and maintain database.
Identify, analyze and interpret trends or patterns in large and complex datasets.
Work closely with management to prioritize business and information needs.
Locate and define new process improvement opportunities.
All other duties assigned by management.

Desired Skills and Experience

Proven work experience as a data analyst in the financial and/or gaming industry preferred.
Technical expertise regarding data models, database design and development and segmentation techniques.
Knowledge of SQL, VBA, SAS, and Spotfire preferred.
Knowledge of statistics and experience using statistical packages for analyzing large datasets
Strong Analytical skills with the ability to collect, organize, and distribute large amounts of information with attention to detail and accuracy.

Japanese Executive Host wanted at Marina bay sands casino – Singapore

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APPLY HERE

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Job no: 493635
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff

Service all guests with general enquiries of the loyalty programme and Marina Bay Sands amenities at the Loyalty Club desks and designated service locations
Recognise higher-tiered members (i.e. Platinum, Diamond and Paiza/ Elite) and proactively provide the due service, benefits and privileges
Build a strong membership database using the Casino Management System and Customer Relationship Management System in creating new members accounts and record pertinent contact information
Assist in keeping database updated with accurate personal information of card members
Must be able to keep confidential customer information proprietary as access to customer data is necessary

Through one-on-one contact, keep guests informed of all pre-determined upcoming card programmes, promotions, events and offers at Marina Bay Sands
Thorough understanding of the Marina Bay Sands loyalty programme and response to any enquiries from card members regarding the programme information
Use telemarketing as a platform to retain, attract, and develop new and current guests to the property
Check to make sure equipment, kiosks and televisions are in working order and collaterals are well-stocked at the counters and designated service locations at all times
Maintain tidiness of counter and relevance of signage displayed at counter
Obtain guests’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programmes
Support event activities by introducing and inviting players to events throughout the year
Be the Marketing contact and host guests at the loyalty programme events and promotions
Ensure compliance with company and regulatory policies
JOB REQUIREMENTS

Ability to converse in English and Japanese on business and professional level
College education in marketing / business / hospitality and above is preferred
Experience as a Sales Executive within a service or hospitality industry is preferred
Preference with business development, sales and customer retention programmes from a service industry
Familiarity with service/ hospitality industry is preferred
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint)
Knowledge/Experience within the service/ hospitality industry is desirable