Actuarial Pricing manager wanted – AVIVA – SG

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Executive, Actuarial Pricing And Reinsurance Management
PURPOSE OF THE ROLE
 
Assist/perform peer review in end-to-end process of pricing for existing/new products to ensure profitability targets are met with adequate consideration to the inherent risks in the portfolio.
Assist in preparation of discussion materials for the product committee meetings
Assist in ensuring timely submission and filling of the premium certificates for products with MAS
Prepares user requirement and performs testing for the actuarial related areas in the product implementation cycle to ensure accuracy and timeliness of system delivery.

Produce projections of COR and operating profits for the retail health and group business portfolio
 
Carrying out regular experience analysis (including MI reports) for the individual and group business to ensure management has sufficient in-sights into the business
 
Providing support for ad-hoc data/statistics request from LIA or MOH
 
Improve controls, enhance processes so that tasks can be delivered more efficiently, eg PSQ process

Address any known control and risk issues, MAS, Internal and External Auditor findings within agreed timelines; reduce the control and risk issues, and no overdue audit/FRCF issues
Active participation in discussions within the team
OUTCOMES

Able to perform assigned task, manage own time and deliverables independently

Able to provide some guidance to junior staff and assist team lead in review work

Ensure that risks taken in own areas of work are controlled within approved limits.

Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.

Ensure full understanding of FDO and one’s own accountability in delivering these outcomes as applicable to the role.

KEY PERFORMANCE INDICATORS

Able to build working knowledge of areas of work

Submissions made to internal / external parties are on time and have minimal errors

Feedback from own team lead and other team leads

SYSTEMS AND CONTROLS

Annual product review

Quarterly product launches

RELATIONSHIPS (INTERNAL & EXTERNAL)

Internal: Actuarial Department, Product Department, Appointed Actuary, IC/ALCO, Asia Regional office/Group office
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Major in Actuarial Science and/or passed actuarial papers leading to qualification (under Institute of Actuaries / Society of Actuaries / Institute of Actuaries of Australia)

KNOWLEDGE/EXPERIENCE

Have an understanding of the Actuarial pricing process and the IT systems

Exhaustive knowledge of Microsoft Excel, Microsoft Access and PROPHET to be able to build models independently

Have strong working & technical knowledge areas of work, and is able to identify issues as well as solve / propose solutions independently

At least 2 to 4 years of relevant working experience

Senior Executive, Life Claims wanted at AVIVA – Singapore

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PURPOSE OF THE ROLE
Responsible for product launches and project lead for Life Claims.
Documents review such as Product Specification, Contract Provisions, Product Summary, Handbook, Policy Schedule, BRD and letter templates have been finalized.

Working with ITCM, Product Development Team and other business users to gather and provide requirements, determining the potential solutions with technical and impact analysis, accountable for the successful implementation of claim system and processes for the product launch, including preparing test plans, perform and support UAT and provide training to the users.

Responsible for the day to day claims operation duties within the team, ensuring valid claims are assessed according to Policy’s terms & benefits, approved and pay within the given authority limit.

Provide claims statistics reporting.

Compile with regulatory and risk management controls, corporate policies, procedure and claims guidelines.

Prompt delivery of given tasks and duties when assigned to adhoc project and initiatives.

ACCOUNTABILITIES

Strategic

Settling claims promptly, accurately and fairly.

Timeliness in reports preparation and completion of assigned tasks.

Responsible for promoting an environment where a risk management culture can flourish.

Operational

Ensure that risks taken in own areas of work are controlled within approved limits.

Handling complaints effectively and timely.

Effective Risk Management/Governance

Ensure all claims documentation and procedures adhere to company and claims management requirements

Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.

Ensure appropriate use of data intermediaries and other third party vendors, as well as for transfers of personal data outside of Singapore, including ensuring that adequate contractual safeguards are put in place, and/or appropriate consents has been obtained.

Compliance

Responsible for compliance with applicable laws and regulations (including personal regulatory accountabilities in relation to fitness and propriety), and relevant Aviva’s Business Standards.

Ensure that employees receive adequate training to fulfil their compliance obligations.

Ensure that new regulatory requirements impacting the department/function are implemented, and an effective process is in place for regulatory consultations to be reviewed and analysed by subject matter experts.

Undertake regular self-assessments of the effectiveness of controls using tools such as regulatory obligations mapping to confirm compliance.

Ensure that potential control gaps, failures or breaches that could or have already resulted in a regulatory breach are escalated in accordance with issued guidelines.

Ensure that potential control gaps, failures or breaches that could or have already resulted in a regulatory breach are escalated to line management in accordance with issued guidelines.

Support Line Management to ensure that current and planned business operations are within BU’s risk appetite.

Fair Dealing Outcomes

Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.

Team Size

Total no.of colleagues reporting to the same manager: 6

RELATIONSHIPS(INTERNAL & EXTERNAL)

Business, Underwriting and Policy Servicing and System Support Units to ensure appropriate claims handling.

Doctors, Diagnostic Centers, Hospitals, and Third Party Administrators to provide cost effective and quality cares.

Clients, Intermediaries, Solicitors, CPF Board, MOH and reinsurers to ensure proper claim document submission and payments.

QUALIFICATIONS

Diploma/Degree holder

Insurance professional qualifications preferred

KNOWLEDGE/EXPERIENCE

Able to communicate effectively with all levels

Good technical knowledge of Life Insurance

Good team worker and service-oriented

Results-focused personality is essential

Proficiency in computer applications – Microsoft office

Group Claims Executive wanted at AVIVA – Singapore

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PURPOSE AND CONTEXT OF THE ROLE
Process authorized claims transactions within the required benchmarks and authority limit
Communicate claims decisions in a clear and simple manner
Provide claims handling service to clients and intermediaries
Assist in running claims daily operations
Managing claims staffs

Review current processes and identify, propose and implement improvements with the objective of ensuring all claims are processed timely and accurately according to policy benefits and deliverance of the required quality service of claims handling.
 
RELATIONSHIPS (INTERNAL & EXTERNAL)
 
Business, Underwriting and Policy Servicing and System Support Units to ensure appropriate claims handling on ad-hoc basis

Doctors, Diagnostic Centers, Hospitals, and Third Party Administrators to provide cost effective and quality cares on ad-hoc basic

Clients, Brokers, Solicitors, CPF Board, and reinsurers to ensure proper claim document submission and payments on ad-hoc basis

QUALIFICATIONS

A level/ Diploma/Degree holder

Insurance professional qualifications

SKILLS/KNOWLEDGE

Able to communicate effectively with all levels

Good technical knowledge of Life & Health Insurance

Medical knowledge

Good team player and service-oriented

Results-focused personality is essential

Proficient with MS Office/Excel

EXPERIENCE

2-3 years working experience in the claims department managing life and health claims

Life and Health insurance knowledge are required

Good medical knowledge and Insurance Law practices will be an advantage

Life Claims executive wanted at AVIVA – Singapore

APPLY HERE

PURPOSE OF THE ROLE
Process claims transactions within the required benchmarks and authority limit, communicate claims decisions in a clear and simple manner, provide claims handling service to clients, health service providers and intermediaries.
Provide administration support to Individual Life claims team.
Perform and support in user acceptance testing (UAT) for new system changes to ensure claims scenarios are duly covered.
Support and provide training to intermediaries or customers on claims processes or policy coverage.
Provide claims statistics reporting.
Compile with regulatory and risk management controls, corporate policies, procedure and claims guidelines.
To meet and resolve customer and intermediaries’ complaints, collaboration with Distribution, Service Relations and other departments in order to achieve customer satisfaction with fair outcomes as per the complaint resolution process.
Prompt delivery of given tasks and duties when assigned to adhoc project and initiatives.
ACCOUNTABILITIES
Strategic

Settling claims promptly, accurately and fairly.
Independent and strong leadership.
Timeliness in reports preparation and completion of assigned tasks.
Operational

Ensure proper work discipline
Ensure that risks taken in own areas of work are controlled within approved limits
Handling complaints effectively and timely
Perform UAT
Effective Risk Management/Governance

Ensure all claims documentation and procedures adhere to company and claims management requirements
Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.
Ensure appropriate use of data intermediaries and other third party vendors, as well as for transfers of personal data outside of Singapore, including ensuring that adequate contractual safeguards are put in place, and/or appropriate consents has been obtained.
Compliance

Responsible for compliance with applicable laws and regulations (including personal regulatory accountabilities in relation to fitness and propriety), and relevant Aviva’s Business Standards.
Ensure that employees receive adequate training to fulfil their compliance obligations.
Ensure that new regulatory requirements impacting the department/function are implemented, and an effective process is in place for regulatory consultations to be reviewed and analysed by subject matter experts.
Undertake regular self-assessments of the effectiveness of controls using tools such as regulatory obligations mapping to confirm compliance.
Ensure that potential control gaps, failures or breaches that could or have already resulted in a regulatory breach are escalated in accordance with issued guidelines.
Ensure that potential control gaps, failures or breaches that could or have already resulted in a regulatory breach are escalated to line management in accordance with issued guidelines.
Support Line Management to ensure that current and planned business operations are within BU’s risk appetite.
Fair Dealing Outcomes

Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.
Team Size
Total no.of colleagues reporting to the same manager: 6
RELATIONSHIPS (INTERNAL & EXTERNAL)
Business, Underwriting and Policy Servicing and System Support Units to ensure appropriate claims handling.
Doctors, Diagnostic Centers, Hospitals, and Third Party Administrators to provide cost effective and quality cares.
Clients, Intermediaries, Solicitors, CPF Board, MOH and reinsurers to ensure proper claim document submission and payments.
QUALIFICATIONS
Diploma/Degree holder
Insurance professional qualifications preferred
KNOWLEDGE/EXPERIENCE
Reasonable to good communication and written skills
Good team worker and service-oriented
Results-focused personality is essential
Proficiency in computer applications – Microsoft office
5-6 years of relevant experience