Steward – Hilton Singapore

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JOB DESCRIPTION
 
A Steward carries out general cleaning duties and the operation of pot-washing
and dishware machineries to deliver an excellent Guest and Member experience
while ensuring all back of house areas are kept clean and safety guidelines
are observed.
What will I be doing?
As a Steward| you are responsible for carrying out general cleaning duties and
operating pot-washing machinery to deliver an excellent Guest and Member
experience. A Steward will also be required to ensure all back of house areas
are kept clean| and observe Occupational Safety and Health and Hygiene
Regulations and health and safety guidelines. Specifically| you will be
responsible for performing the following tasks to the highest standards:
Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards

Carry out general cleaning as directed to include sweeping| mopping up| washing up| and emptying of rubbish bins and boxes ensuring placement in the correct containers

Ensuring that all kitchen and back of house areas are kept clean and all equipment within the kitchen area is cleaned in accordance with the cleaning schedule

Ensure the correct PPE is in place and guidelines are adhered to

Observe Health| Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements

Report any maintenance and| or| hazard issues to the supervisor on duty

Carry out any other reasonable task set by the Hotel|s Management

What are we looking for?

A Steward serving Hilton brands is always working on behalf of our Guests and
working with other Team Members. To successfully fill this role| you should
maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous kitchen porter experience in similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Laundry Operator – Fairmont Singapore & Swissôtel The Stamford –

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Job Description – Laundry Operator (Contract) (VAA01585)Employee Status:
Regular
Laundry Operator The position Laundry Operator III- IV- V (Marking & Assembly) verifies the quantity of garments received for cleaning and attaches identification tags to each piece of garment using marking machine and communicates with Service Co-ordinator on discrepancy in count or defects on garments.
Hotel Overview: Strategically located in the heart of Singapore|s shopping- dining and entertainment districts and with the City Hall Mass Rapid Transit (MRT) train station and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore|s landscapes at your convenience. With a total of 2-030 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia|s largest spas- Willow Stream Spa.
Primary ResponsibilitiesENSURE CLEANLINESS AND FINISHING QUALITY OF GUEST & EXECUTIVE CLOTHING
Check all laundry bag for laundry list with room number inside the soiled laundry bag.
Indicate hotel count on all laundry lists and tally with guest count.Tag on all garment accurately at appropriate location to indicate folding/hanging.Prepare laundry tag card- check laundry list for accurate posting. Sort fold and hang item accordingly into correct number box and hanging bar as per marking.Pack folded item- perform quality control and complete packing using the appropriate packing accessories (shirt card- collar card- plastic bag). Re-sent item required for re-pressing- sewing- stain removal and others.Pack hang item- perform quality control and complete packing using the appropriate packing accessories (tie card- plastic bag). Re-sent item required for re-pressing- sewing- stain removal and others.Request stain letters- if required Update packing records accordingly.Ensure guest clothing packaging are completed in accordance to LQA Standards.Report any discrepancy to Service Co-Ordinator/ Senior Assistant Manager on duty.Perform above required steps for Executive Laundry using appropriate reusable packing material (non woven coatbag)PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS` EXPECTATIONSCarry out instructions from the Team Leaders/Senior Assistant Laundry/Valet Managers on the laundry that require special attention (VIP- baby item- guest with sensitive skin- special garment design or material).Ensure guest receive required notification (voicemail for minor defects- return undone letter for major defect- lost & found letter- unremoved stain letters and other when required).Report immediately to Team Leader and Senior Assistant Manager should any guest/ executive laundry encounter reported loss or damage.
INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS
Ensure that safe working practices are followed including emergency proceduresComply with hotel and department policies and procedures at all timesCarry out any other duties as and when assigned by the Management of the Hotel and department.
Profile
Knowledge and Experience Minimum primary education Basic conversational English Understands basic instructions given by supervisors
Competencie

Able to read and write and recognise numbers.Interpersonal skills; good rapport with colleagues

Able to withstand prolong standing Attention to detail especially cleanliness- packing and folding presentationAble to work independently- reliable- self-motivated

Housekeeping Coordinator – Fairmont Singapore –

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Job Description – Housekeeping Coordinator (RTP00850)Employee Status:
Regular
Housekeeping Coordinator
Hotel Overview: The Fairmont Singapore & Swissôtel The Stamford are ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts.
We offer 769 and 1261 luxurious guestrooms and suites respectively- as well as a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
hotel|s
award-winning service teams.
Housekeeping Coordinator
The housekeeping co-ordinator answers telephone calls and attends to all requests.
She/He maintains the housekeeping co-ordinator`s office activities and all its function.
She/He helps the Assistant Manager in issuing out keys and work assignment to the colleagues and handles lost & found in accordance with the policies and standards set out by the Hotel.
Summary of Responsibilities: Reporting to the Assistant Managers- responsibilities and essential job functions include but are not limited to the following: COMMUNICATION BETWEEN DEPARTMENTS AND GUESTS Ensure efficient and effective clear communication within the Housekeeping Department- Front Office- Engineering- Royal Service and all other departmentsAnswer all telephone calls within 3 rings and do all necessary follow up- with usage of correct telephone verbiage as set by the HotelRecord all telephone calls and its details in the housekeeping coordinator`s log book or input into Royal Service to ensure proper follow upUse guest names during the process of conversation with guest

COORDINATE GUEST PREFERENCES AND REQUESTS WITH THE TEAM Be familiar with the computer systems such as OPERA and Swiss/Royal Service.Keep proper records of guest loan items (eg. Extra chairs- foam pillows)- and update traces in OPERA to track items movement and usageCommunicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely mannerSupervise and ensure that house and room attendants are carrying out all guest requests in a timely mannerMonitor room statuses to ensure clean rooms are available for arrival guests

OVERSEE ISSUANCE AND ACCOUNTABILITY FOR DEPARTMENTAL KEYS AND COMMUNICATION EQUIPMENT Be responsible for the safety and security of all the departmental keys- mobi-talks- and iPhones.Take proper inventory of keys- mobi-talk- and iPhones for the department and highlight loss to Assistant Manager immediately. Assist in preparing keys- mobiles or papers to colleagues if need arise.
POINT OF CONTACT FOR LOST AND FOUND ITEMS OF COLLEAGUES AND GUESTS Answers all lost & found queries in a timely manner and follow up accordinglyRecord all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensationEnsure the security and maintenance of the lost & found room by not allowing unauthorised entries- with regular clean up and disposal of items after its validity periods INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS
Ensure that safe working practices are followed including emergency proceduresParticipate in departmental leadership activities as a member of the teamMaintain levels of confidentiality and discretion for guestsCarry out any other duties as and when assigned by the Management of the Hotel and department

Requirements:
Minimum GCE ‘O` level Education Able to read- write- and communicate in English- other languages is an added advantageComputer skills including Microsoft Office will be an advantage Use/knowledge of PMS e.g. OPERA

Technical skills for Housekeeping including use of the iPhone for eHousekeepingSupervisory and leadership skills – collaborative- enabling- and entrepreneurialInterpersonal skills well developed with guests- employees- management Able to solve problem/make decision independently within scopeAttention to detail guest requests and preferenceAble to work independently- reliable- self-directed

Job Level:
ColleagueSchedule:
Full-timeShift:
Rotating / Shift WorkTravel:
NoClosing Date:
01.Sep.2019- 4:59:00 AMJob Number:
RTP00850

Management Trainee Housekeeping – Fairmont Singapore –

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Job Description – Management Trainee- Housekeeping (RTP00783)Employee Status:
Regular
Management Trainee- Housekeeping
Objectives
To groom- nurture and develop young talent for junior management positions with potential to grow within the organization and/or the group. This programme allows the Hotel to be equipped with a ready pool of leaders for future succession planning.
Management Trainee Programme
Management Trainees (MT) will embark on a 12-month training programme in preparation for assuming a leadership role within the department. Throughout the 12-month rotation- the Management Trainee will learn the basics and be rotated within the different positions/sections in the department.
An individualized development plan is created to map out rotations based on the individual`s background- experience and exposure. This program offers the Management Trainee to acquire work experience from ground level whilst gaining customer service skills and developing supervisory skills. Upon successful completion of the 12-month rotation- the candidate will be placed in a suitable management position- serving an 18-month bond with the company.
Hotel Overview
Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall Mass Rapid Transit (MRT) train station and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Housekeeping
The Housekeeping Team is managed by a professional- friendly and dedicated team of Room Attendants- House Attendants and Team Leaders. Your leadership skills and the values you model as Management Trainee will inspire your team – not only to ensure an exception in-room guest experience- but also to grow their careers with Fairmon

Singapor

and Swissôtel The Stamford.

Summary of Responsibilities:
Reporting to the
Director of Housekeeping- responsibilities and essential job functions include but are not limited to the following:

.

Standard Operating Procedures for Rooms Cleaning/Checking
.

Housekeeping Management Systems which includes Opera- E-Housekeeping
.

Inventory Control/Purchasing Procedures
.

Budget and Forecast reports
.

Mastering soft skills through interaction with various departments- handling guest feedback- coaching colleagues
.

Projects Exposures
related to productivity- expense control and guest satisfaction
.

Participation in committees

Requirements:

Shift Work (including Sundays and PHs)
Constant standing and walking throughout shift
Must be able to bend and lift heavy items
Visa Requirements:
The position is only open to Singaporeans and Singapore Permanent Residents.

Qualifications:

Diploma/Degree in Hotel Management
or related disciplines

Fresh degree holders are preferred
Excellent interpersonal and communication skills both written and verbal
Possesses a positive attitude- mature- highly initiative and a self-starter
Leadership ability- possesses drive and passion to serve others
A good team player who is able to work independently and multi-task in a fast paced ever-changing environment
Proficient in MS Office Applications

House Attendant – Fairmont Singapore –

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Job Description – House Attendant (Rooms) (RTP00846)Employee Status:
Regular
House Attendant (Rooms)
The House Attendant is responsible to provide support for daily housekeeping duties. House Attendant will assist to clean- maintain and supply all assigned areas according to the standards set by the Hotel.
ASSIST TO MAINTAIN THE CLEANLINESS AND SERVICES OF GUESTROOMS Carry out instructions from the Team Leaders/Assistant Managers on the preparation of VIP and LCAH rooms and amenitiesConduct Preventive Maintenance cleaning in the guestroomsBe part of a team with Room Attendants and
assist the Room Attendants by stripping beds- cleaning bathrooms and spotting
carpets as and when necessaryTo change all fused light bulbs in the guestroomsReport any damages or loss of linen- furniture-
fixture and equipment to the supervisor/housekeeping coordinator.
Assist to prepare gym wear for arrival guests
and exchange gym wear for in-house guests (if applicable to hotel)MAINTAIN
THE CLEANLINESS AND SUPPLIES OF SERVICE AREAS AND CORRIDORSClean and correctly supply the assigned floors
and rest rooms in an 8 hour shiftResponsible for the safety and security o

assigned keys- mobile and equipment by correctly wearing them and using the

according to proceduresCleaning of colleagues` toilets- staircases an

service areasRemoving all trash and all items that should no

be in service areasEnsuring all storage areas are lockedTransport furniture- supplies and linen as
required by the departmentChanging light bulbs and exit lights where
necessary and removing all obstructions from corridors- exits and staircasesSend all soiled shower curtains- pillows-
blankets and bed spreads from Service Areas to Laundry department via the Linen
Chute or manually with the blue tubsPack amenities for the Room Attendant`s cart and
ensure that there are sufficient supplies dailyAssist in the counting of all storage items
monthly and to inform the Assistant Manager should there be any shortage of
itemsINVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPSEnsure that safe working practices are followed including emergency proceduresResponsible for the safety and security of
assigned keys- mobile and equipment by correctly wearing them and using them
according to proceduresComply with hotel and department policies and procedures at all times.Carry out other duties as and when assigned by the Management of the Hotel and department.Be creative and innovative in job tasks and give positive suggestions and feedbackCarry out daily duties and interactions using the Heartist® approach

Requirements: Minimum Primary 6 EducationExperience preferred but not necessaryAble to communicate in basic EnglishTechnical skills for HousekeepingInterpersonal
skills well developed with guests and colleaguesPhysically prepared for the physically demanding roleAttention to details especially cleanliness- room presentationAble to work independently- reliable- self motivated

F&B Associate Service Attendant / Food Runner – Marina bay Hotel – Singapore

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F&B Associate Service Attendant / Food Runner
Apply now Job no: 493905
Work type: Full-Time
Location: Marina Bay Sands
Categories: Back of House
Job Scope:
Maintain basic knowledge of food and drinks menu
Ensure that the work areas are clean at all times and that the cleaning schedule is adhered to
Ensure that the mise-en-place is completed prior to service and continually replenished
Maintain responsibility for the polishing of cutlery- crockery- coppers and silver
Ensure that the chef|s table is set up and the coffee area maintained
Ensure trays are carried and food delivered to guests in a timely and efficient manner

Job Requirements

Proficient in written and verbal English.
F&B Knowledge and safety.
Willing and able to work on shifts- weekends and public holidays.

F&B Service Attendant – Marina bay Hotel – Singapore

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F&B Service Attendant
Apply now Job no: 493902
Work type: Full-Time
Location: Marina Bay Sands
Categories: Front Of House
Passionate about the F &B industry?
Be a part of our dynamic team and work with the industry|s best talents.
_Hotel F &B_ : In-Room Dining- Private Bar
_Signature Restaurants_ : Adrift by David Myers- Black Tap- Bread Street
Kitchen by Gordon Ramsay- Club 55- CUT by Wolfgang Puck- DB Bistro- Fatt Choi
Express- KOMA Singapore- LAVO Italian Restaurant & Rooftop Bar- Nostra Cucina-
Renku Bar & Lounge- RISE Restaurant- Spago Bar & Lounge- Spago Dining Room by
Wolfgang Puck- SweetSpot- Waku Ghin by Tetsuya Wakuda- Yardbird Southern Tabl

& Bar

_Casino F &B_ : Fatt Choi Express- Tong Dim- The Nest Noodle Bar- Paiz

Club- Ruby Lounge- Service Bars Gaming Floor

Job Scope:

Responsible for handling food and beverage orders and serving guests
Provide friendly- excellent service to all guests
Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service
Assist guests on their respective requests- conduct suggestive and up-selling- well-versed in all aspects of the menu
Handling all restaurant telephone and email reservation enquiries
All other administrative duties in the restaurant

_Job Requirements:_

Minimum Secondary school education with O’ Level passes; Diploma in any field is an advantage
Minimum 1 year in a guest service/guest contact roles- preferably in a hospitality organization
Able to work on rotating shifts- weekends & public holidays
Possess a well-groomed- professional appearance

Our Talent Acquisition Specialist will shortlist to the restaurants based on
relevant background and interests.

Stewarding-Steward – The Ritz-Carlton – Singapore

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Job Number 19101532
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Operate and maintain cleaning equipment and tools| including the dish washing
machine| hand wash stations pot-scrubbing station| and trash compactor. Wash
and disinfect kitchen and store room areas| tables| tools| knives| and
equipment. Receive deliveries| store perishables properly| and rotate stock.
Ensure clean wares are stored in appropriate areas. Use detergent| rinsing|
and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect|
pull| and stack cleaned items| send soiled items back for re-scrubbing and re-
washing. Rack and spray all racked items with hot water to loosen and remove
food residue. Sort| soak| and wash/re-wash silverware. Breakdown dirty bus
tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas
in assigned departments. Dispose of glass in the proper containers. Break down
cardboard boxes and place them and other recyclables in the recycle bin.

Follow all company and safety and security policies and procedures; report
maintenance needs| accidents| injuries| and unsafe work conditions to manager;
complete safety training and certifications. Protect company assets. Speak
with others using clear and professional language. Develop and maintain
positive working relationships with others; support team to reach common
goals. Ensure adherence to quality expectations and standards. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 50 pounds
without assistance. Stand| sit| or walk for an extended period of time. Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Perform other reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Housekeeping – Attendant – The Ritz-Carlton – Singapore

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Job Number 19101348
Job Category Housekeeping & Laundry
Location The Ritz-Carlton| Millenia Singapore| 7 Raffles Avenue|
Singapore| Singapore| Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Housekeeping Manager – The St. Regis Singapore

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Job Number 19001537
Job Category Housekeeping & Laundry
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to verify
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Verifies all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand|s service culture.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_