Butler – Hotel Services – Marina bay Hotel – Singapore

APPLY HERE

Butler – Hotel Services
Apply now Job no: 492474
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
_JOB SCOPE_
Summary of Key Responsibilities
Responsible for attending to all guests requests and ensure that they are fulfilled to guests| satisfaction according to the prescribed standards.
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a |can-do| approach to all tasks assigned.
Review all in-house- arriving and departing VIP guests on a regular basis; process the check-in and check-out process in a timely and professional manner.
Service- clean and turndown all butler suites and rooms.
Be familiar with the set-up and functionality of all equipment in the suites

Escort guests from the front of the hotel to the suites and serve the guests as needed- such as hotel tours- suite tours- detailed explanation of services- unpacking and packing luggage

Responsible for taking food and beverage orders for in-suite dining and serving the items.
Attend to all aspects of service within suites including food and beverage service- linen- restocking amenities- equipment and supplies.
Attend to laundry- dry cleaning- ironing- mending and shoe polishing where required
Attend to any personal errands as needed by VIP guest.

Handle guest requests made through incoming calls and perform follow-ups at Butler Command Centre.
Anticipate guest needs- respond promptly and acknowledge all guests upon arrival; maintain positive guest relations and ensure guest satisfaction at all times.

_JOB REQUIREMENTS_

__

Diploma in Hotel / Hospitality / Tourism Management or equivalent vocational qualifications.
Be proficient with the relevant property management systems to handle check-ins and guest registrations.
Proficient in all aspects of food and beverage services skills including in-suite dining and well-versed in wines / spirits knowledge.
Possess exceptional guest relations and services skills and passion.
Possess a discreet- professional- well-groomed disposition is a must for this position.
Comfortable with rotating shift work- including PH and weekends

Butler Service Agent – The St. Regis Singapore – Singapore

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Job Number 19000BLV
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Butler – Hotel Services – Marina bay Hotel – Singapore

APPLY HERE

Butler – Hotel Services
Apply now Job no: 492474
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
_JOB SCOPE_
Summary of Key Responsibilities
Responsible for attending to all guests requests and ensure that they are fulfilled to guests| satisfaction according to the prescribed standards.
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a |can-do| approach to all tasks assigned.
Review all in-house- arriving and departing VIP guests on a regular basis; process the check-in and check-out process in a timely and professional manner.
Service- clean and turndown all butler suites and rooms.
Be familiar with the set-up and functionality of all equipment in the suites

Escort guests from the front of the hotel to the suites and serve the guests as needed- such as hotel tours- suite tours- detailed explanation of services- unpacking and packing luggage

Responsible for taking food and beverage orders for in-suite dining and serving the items.
Attend to all aspects of service within suites including food and beverage service- linen- restocking amenities- equipment and supplies.
Attend to laundry- dry cleaning- ironing- mending and shoe polishing where required
Attend to any personal errands as needed by VIP guest.

Handle guest requests made through incoming calls and perform follow-ups at Butler Command Centre.
Anticipate guest needs- respond promptly and acknowledge all guests upon arrival; maintain positive guest relations and ensure guest satisfaction at all times.

_JOB REQUIREMENTS_

__

Diploma in Hotel / Hospitality / Tourism Management or equivalent vocational qualifications.
Be proficient with the relevant property management systems to handle check-ins and guest registrations.
Proficient in all aspects of food and beverage services skills including in-suite dining and well-versed in wines / spirits knowledge.
Possess exceptional guest relations and services skills and passion.
Possess a discreet- professional- well-groomed disposition is a must for this position.
Comfortable with rotating shift work- including PH and weekends

Assistant Manager – Butler Services – Marina bay Hotel – Singapore

APPLY HERE

Assistant Manager – Butler Services
Apply now Job no: 493458
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office- Hotel – Management- Transportation
Operational Related
Conduct daily briefing to ensure important information and updates are shared among team members
Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended at the pre-determined standards.
Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
Solicit feedback directly from guests; record feedback and use established documentation and circulation to identify operational improvement
Handle meet and greet of Suite guests & VIPs
Audit Butlers’ Suite Orientation and Turndown services to ensure established standards are me

Work closely with other relevant departments such as Front Office Groups- Guest Relations- Paiza Services- Housekeeping- Facilities and In-Room Dining to prepare for future VIP arrival

Manage the operations of the Butler Command Centr

Monitor activities in both front and back of the house; report any suspicious characters- items and/or activities to Security Department
Constantly reviewing the necessary for operational improvement and recommend to higher management.

Departmental Related

Responsible for motivating- disciplining and counseling of Team Members appropriately and in ensuring their job skills are constantly being improved and developed
Be conversant with all areas of the Butler Services Department including FIT- Group and Casino reservations; can be assigned to certain specialist areas to manage at any one time
Communicate to Team Members departmental updates- issues and guest-related matters
Establish assess- conducts and maintains appropriate performance appraisals (in relevant areas) as according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
Supervise- train- schedule- mentor Team Members and perform evaluations and make fair recommendations on confirmation or promotion.
Respond to guest comments- requests and complaints in a timely and professional manner; take personal responsibility to resolve issues where necessary.
Disseminate and clarify understanding of all new promotional packages- rate plans and product information associated with these programs.
Maintain close liaison with all other Departments so as to have a good understanding of other Departments’ operational flow- thus ensuring seamless guest services throughout the hotel.
Attend scheduled departmental meetings as required.
Contribute ideas to improving the operations of the department- not limiting to just front line operations. Update the Managers on any operational issues for the betterment of the department.
Attend training sessions as and when scheduled
Be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
Report and document special incidents that command management’s attention; incidents may include vandalism- fight- fire- abuse- accidents- etc.
Be aware of OSHA (Occupational Safety and Health Act)- practices and reinforces safety guidelines.
Forecasting to better facilitate manpower and costing allocations.
Perform any other duties and responsibilities as and when assigned by the Manager

JOB REQUIREMENTs

Minimum GCE O Level.
Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage
Minimum 1 year experience in the same capacity
Excellent guest relations and communication skills
Advanced understanding of housekeeping- food and beverage including in-suite dining- wine and spirits
Fluent in English and any additional language is an advantage
Proficient in the use of Property Management System

Skills / Abilities / Presence

Candidates must have a good command of spoken and written English. Mandarin/Cantonese Speaking is an advantage.
Pays attention to details and have strong customer service skills.
Mature- meticulous- resourceful- organized and able to work independently.
A team player and takes initiative to assist other Team Members when required.
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.

Butler Supervisor – Hotel Operations – Marina bay Hotel – Singapore

APPLY HERE

Butler Supervisor – Hotel Operations
Apply now Job no: 493657
Work type: Full-Time
Location: Marina Bay Sands
Categories: Hotel – Management
_JOB SCOPE_
Responsible for supervising the daily operations of the Butler Services and ensure smooth operation to achieve maximum guest satisfaction and maintaining set customer service standards.
Responsible for managing the shift and ensuring the Butler related services are provided to guests in accordance to set service standards.
Assist management in coaching and developing butlers to ensure competence performance and succession objectives are met. This includes conducting performance reviews and counseling of staff in accordance with Marina Bay Sands Performance Management System.
Taking full ownership of operational decisions in the absence of MOD
Familiar with the set-up and functionality of all equipment in the Suites.
Manage in a hands-on manner the daily operation of the Butler Department

Attend to service the suites and other assigned areas as needed- including but not limited to: food & beverage service- restocking product- equipment and supplies

Respond to guest requests and answer questions about Marina Bay Sands. When unable to answer- take the time to research the answer and respond in an appropriate manner

Exhibit exceptional customer service at all times to both guests and fellow employees when communicating instruction- information or advice ensuring the information is received in a timely manner and understood.
To assist the Duty Manager in efficiently managing the shift according to the established concept statement providing a courteous- professional- efficient and flexible service at all times.
Prepare- administer and compile reports as required in an accurate and timely manner
Liaise with other departments on daily operation’s needs.
Handle guest enquiry in a courteous and efficient manner and report guest complaints or problem to Duty Manager or Butler Services Manager if no immediate solution can be found and assure proper and complete follow up with guests.
Collecting and updating guest personal information- preferences- practices- and hobbies to ensure guest has a detailed and accurate guest history database.

Job requirements:

Degree- Diploma or Certifications in hospitality management or other related fields
Minimum 2 years of supervisory experiences in the front of the house of a 5-star deluxe hotel
Experience in Butler Services or Executive Club Operations preferred
Knowledge of Food & Beverage service- including In Suite Dining
Attention to details and have strong customer service skills
Be willing to work any day and any shift
Well-groomed and professional disposition
Meeting deadline for any assignment is a must

Butler – Hotel Services – Marina bay Hotel – Singapore

APPLY HERE

Butler – Hotel Services
Apply now Job no: 492474
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
_JOB SCOPE_
Summary of Key Responsibilities
Responsible for attending to all guests requests and ensure that they are fulfilled to guests| satisfaction according to the prescribed standards.
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a |can-do| approach to all tasks assigned.
Review all in-house- arriving and departing VIP guests on a regular basis; process the check-in and check-out process in a timely and professional manner.
Service- clean and turndown all butler suites and rooms.
Be familiar with the set-up and functionality of all equipment in the suites

Escort guests from the front of the hotel to the suites and serve the guests as needed- such as hotel tours- suite tours- detailed explanation of services- unpacking and packing luggage

Responsible for taking food and beverage orders for in-suite dining and serving the items.
Attend to all aspects of service within suites including food and beverage service- linen- restocking amenities- equipment and supplies.
Attend to laundry- dry cleaning- ironing- mending and shoe polishing where required
Attend to any personal errands as needed by VIP guest.

Handle guest requests made through incoming calls and perform follow-ups at Butler Command Centre.
Anticipate guest needs- respond promptly and acknowledge all guests upon arrival; maintain positive guest relations and ensure guest satisfaction at all times.

_JOB REQUIREMENTS_

__

Diploma in Hotel / Hospitality / Tourism Management or equivalent vocational qualifications.
Be proficient with the relevant property management systems to handle check-ins and guest registrations.
Proficient in all aspects of food and beverage services skills including in-suite dining and well-versed in wines / spirits knowledge.
Possess exceptional guest relations and services skills and passion.
Possess a discreet- professional- well-groomed disposition is a must for this position.
Comfortable with rotating shift work- including PH and weekends