Direct Marketing Executive – AVIVA – Singapore

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PURPOSE OF THE ROLE
Drive the planning and execution of the direct businesses for Aviva Ltd’s Life, Health and Long-term Care except General Insurance for Aviva Ltd.
ACCOUNTABILITIES
Direct Marketing

Plan, manage and deliver marketing plans for Direct Mail / Email (for MINDEF/ MHA and Long Term Care)
Responsible to work with data analytics team to generate customer insights, understand key target segments to maximise the response rates of the direct marketing activities for all lines of direct business.
Effective management of a number of external suppliers that deliver essential and critical support to the direct business.
Extensive budget management of to support the direct businesses. This includes budget optimisation, invoicing and tracking.
OUTCOMES
Plan and execute the Direct Marketing campaigns strategy to deliver the Long term care Direct Business targets.
Contribute to the identification, development and execution of new business strategic initiatives in the drive for VNB growth through the Direct Marketing business
RELATIONSHIPS (INTERNAL & EXTERNAL)
Develop relationships with key colleagues and stakeholders across the business to ensure development of customer focused campaigns that meet business requirements/strategic objectives.
 
Legal and Compliance Departments.
Finance Department.
Analytics Team
Marketing Team.
Wider Aviva Ltd key areas: Product / BIU / Sales Capability and Distribution Operations
IT / CM
CS & Operation
QUALIFICATIONS
(This should include any mandatory MAS qualifications.)

Minimum 4 years’ experience in B2C / Direct Marketing and Social Media.
KNOWLEDGE/EXPERIENCE
Knowledge of and experience in a B2C / Direct environment.
Knowledge of the Insurance industry, preferable.
Knowledge of the online direct, e-commerce business.
Proven ability with commercials and action from insight.
Evidence of successful B2C direct response marketing campaigns
An eye for detail as well as a creative and analytical mind.
Excellent written English and grammar proficiency is a must
R-75010

Assistant Manager – AVIVA – Singapore

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PURPOSE OF THE ROLE
To analyse large amounts of raw and semi-processed information to find patterns that will help improve our company. The ideal candidate is adept at using large data sets to find opportunities for process optimization and using models to test the effectiveness of different courses of action.
OUTCOMES
Strategic
 
Develop CS Metrics dashboard for both BAU and Transformation.
Proven ability to drive business results with data-based insights.
Operational

Be an advocate for CS Analytics, aligning operations teams’ understanding of the transformation journey and help to remove barriers.
Primary focus is to use the information to develop data-driven solutions to address difficult business and operations challenges.
Risk Management / Governance
 
Ensure compliance with all relevant Company governance and industry regulations.
Financials
 
Ensure compliance with Company governance and keeping CS transformation initiatives within scope, timeline and budget.

EXTERNAL RELATIONSHIPS
Customers and policyholders
Monetary Authority of Singapore
Central Provident Fund Board
Ministry of Health
Life Insurance Association
Distribution partners
Business partners including vendors and third party administrators

INTERNAL RELATIONSHIPS
Senior Leadership Team
Management Circle
Aviva Digital Garage
Navigator
UK Team
QUALIFICATIONS
5-7 years of experience developing data sets and building statistical models, has a degree in Statistics, Mathematics, Computer Science, Engineering or another quantitative field, and is familiar with the following software/tools:
Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset.
Experience using business intelligence tools (e.g. Qliksense and Qlikview/Tableau) and data frameworks (e.g. Hadoop).
KNOWLEDGE/EXPERIENCE
Proven experience as a Data Analyst or Data Scientist.
Proficiency in applying various data mining techniques, perform statistical analysis, and build high quality prediction systems integrated with our processes.
Strong analytical mind and business acumen, preferably financial institution background.
Past experience in insurance industry will be strong competitive advantage.
Experience in working with and creating data architectures.
Understanding of machine-learning and operations research will be an advantage.
Strong math and numerical skills (e.g. statistics, algebra, Excel, VBA).
Data-oriented personality
High problem-solving aptitude.
Excellent communication and presentation skills.
Excellent written and verbal communication skills for coordinating across teams.
Drive to learn and master new technologies and techniques.
Posted Today
Full time
R-74368

Business Analyst – DBS bank – Singapore

dbs bank logo singapore

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dbs bank logo singapore
Senior Associate / Associate, Business Analyst – AML & Sanctions, Group Compliance – (180004WK)
 
Business Function
 
Group Legal, Compliance & Secretariat ensures that the bank’s interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.

Responsibilities
Support in bank initiatives, new acquisition or integration projects.
Partner with business units in their projects to improve customer experience and achieve efficiencies.
Drive efficiency and support customers in defining analytics, controls and system solutions.
Provide guidance and act as SME for the AML/Sanction Screening System.
Understand business function and analyze users requirements, make a clear scope of project, build consensus and communicate to relevant stakeholders the impact of any upstream/system changes.
Play a central role in aligning the needs of customers with the capabilities that can be delivered by technology.
Contribute to a continuous improvement program to ensure optimization.
Embed risk culture; strengthen compliance and coverage incl. onboarding, transaction monitoring.
Ensure that the analytical process especially those impacting rules/systems change are properly documented and approved by the relevant parties as part of the governance process.
Work with customers from user requirements to FSD review, data mapping, development, testing, implementation, post implementation performance tracking and support.

Delivery of reports, timely trend and perform analysis on key business drivers- monthly, quarterly or ad hoc basis.
Support and ensure that all audit or regulatory requirements are met.
Work with various stakeholders regionally where DBS presence including technology.
Requirements
Minimum of a Bachelor’s degree or equivalent work experience.
3-5 years of relevant experience in financial services, consulting or like industries.
AML/Sanction/KYC/Watchlsit/Risk related knowledge preferred but not a must.
Detail oriented, analytical and inquisitive with good problem-solving skills.
Commercial acumen supported by a data driven mindset.
Working experience in SAS or SQL. Experience in R and/or Python is an added advantage.
Proficient in Microsoft PowerPoint and Excel.
Excellent written and verbal communication skills.
Experience in complex projects spanning IT, Analytics and Business areas.
Relationship management skills to enable effective cross-functional activity and external partner effectiveness.
Ability to work independently and with others.

 

HR Administrator wanted – Philips – Singapore

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REF: 294951
Job Title
HR Specialist, HR Administration
Job Description
In this role, you have the opportunity to

become an expert in employee data integrity and accuracy within the People Services team and is the link with our ever growing team

You are responsible for

Perform HR Master Data changes in line with compliance, data privacy, and service levels requirements.
Support end to end life cycle for employees from onboarding to offboarding.
Approve, reject, re-submit or escalate transactions based on policies and guidelines.
Perform regular checks on changes in systems; monitor and identify points of departure and execute necessary corrections.
Actively identifies improvements according to LEAN ways of working and participates in LEAN process improvement activities.
Respond to external/internal requests for information.
Support delivery of reports within scope.
File employee-related documentation; maintain employee files and records.
Manage and record document flow.
Support key activities for the whole cycle of HR e.g annual compensation review.
To succeed in this role, you should have the following skills and experience

Degree level education or equivalent.
Minimum three years of work experience, preferably in a HR data, administration and payroll role.
Detail oriented regarding data entry and analysis.
Process oriented and process improvement mindset to drive operational excellence.
Experience in using SAP or Workday is preferred.

Senior Executive wanted – Johnson&Johnson – SG

johnson and johnson logo Singapore

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johnson and johnson logo Singapore
johnson and johnson logo Singapore

Senior Executive, Business Quality
Functions: Quality Assurance
Requisition ID: 1805691552W
 
One Johnson & Johnson (J&J) is a provider of consumer, pharmaceutical and medical devices and diagnostics products to the market. It ensures that its products and services are scientifically sound and of high quality to help heal, cure disease and improve the quality of life of patients and consumers.

Responsibilities:
Contribute to maintenance, compliance and improvement of the Quality Management System in accordance with J&J Quality Policy and associated enterprise and/or sector standards throughout the organization in accordance with current Good Distribution Practices for Pharmaceutical requirements and corporate policies as well as local Health Authority regulations
Participate in conducting audits – internal, external such as local distributor/service provider audits and associated activity and communication
Liaise with auditors during inspection activities and contributing to post-audit execution of corrective action and preventive action
Coordinate the product complaint process and field actions, liaising with regulators, sales and marketing, field sales engineers, customer service and warehouse personnel as appropriate, to ensure all activities are executed accordingly and within the stipulated timeframes
Coordinate activities related to CAPA, Non-conformance, change control, risk assessment and other applicable quality activities as specified in the appropriate procedures.
Conduct training related to QMS and corporate policies for new employees
Work with cross-functional team to accomplish change control closure in a timely manner according to established timelines
Assigned to special projects as needed and collaborate to improve quality system compliance if required

Qualifications
Bachelor’s degree or equivalent in Science, Pharmacy or related discipline
Minimum 3 years of experience in the related field, preferred in medical device or pharmaceutical industry.
Experience across the elements of a quality organization – quality systems, regulatory, quality operations and regulatory compliance.
Familiarity with current Good Manufacturing Practice, the regulatory systems and product registration requirements in Singapore
Enthusiasm for Quality & Compliance and/or Regulatory Affairs: achievement oriented with a high degree of flexibility and ability to adapt to a changing regulatory environment;
Must be able to develop and maintain excellent working relationships, work successfully within a team environment and as an individual contributor;
Ability to work with broad scope/different types of products in a fast-paced environment.
Ability to work in a matrix environment with multiple stakeholders and priorities and influence leadership.
Excellent verbal and written communication skills – proficiency in written and oral English is required

Assistant Audit Manager – AVIVA – Singapore

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Assistant Manager, Audit Risk & Compliance
PURPOSE OF THE ROLE
 
Assist Manager in all Risk & Compliance matter pertaining to Affinity Channel; be able to front, take the lead and make sound decisions for business to operate
 
Provide sales operations support to Affinity Channel in terms of sales reporting & pipeline management

To ensure that all staff understand the importance of doing things right. To raise the level of awareness in compliance-related matters within the department.
 
To provide the highest level of operational support to the sales team from a highly dedicated team.
 
OUTCOMES
 
Assesses sales candidates/ representatives’ Fit & Proper and provides approval for on-boarding
 
Provides solutioning for any gap identified through periodic checks on sales & operations processes
 
Staff, comprising of sales & operations are well-informed on new or revised regulatory guidelines through Risk & Compliance regular trainings/briefing

Controls in iCARE are sound and robust and this is demonstrated through quality assurance checks

Issues raised by Internal Audit and/or FRCF teams are closed within the agreed timelines and this is achieved through monitoring of the issues and collaborating with process owners

Gap analysis are completed by the timelines given and to collaborate with process owners for action plans on gaps identified

Training & Competency Sales Manuals must be updated annually

Front Group Business in all risk & compliance matters.

Reduced in the number of cases sitting in the ‘penders’ list; collaborate with key stakeholders, eg ARCs, IT, underwriters, etc for better & efficient process

KEY PERFORMANCE INDICATORS

Reduction in the number of risk, audit & compliance issues reported

Perform ad-hoc in house sales reviews on Affinity Channel T&C

0 breaches on clear desk & data loss policies

Demonstrate the desire to make processes efficient through automation

SYSTEMS AND CONTROLS

Ensure all documentation and procedures are in line with company and regulatory guidelines

Ensure key risks have been understood, identified and managed. Should there be any doubt or concern, all these can be raised to their line managers or the compliance liaison officer.

RELATIONSHIPS (INTERNAL & EXTERNAL)

Affinity Head of Sales
BDMs & ARCs
Underwriting team
IT team
Aviva Ltd’s Risk & Compliance team
Internal/External Audit & FRCF teams
Distribution Operations team
Legal
People Function
Sales Capabilities Team
Customer Service
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Minimum A Level holder or equivalent

Risk qualification is an added advantage

5 years’ experience in the insurance industry is preferred

KNOWLEDGE/EXPERIENCE

Experience in risk, audit & compliance in financial services particularly in the sales insurance line

Knowledge in financial services market & regulatory framework

In-depth knowledge of the relevant business area & product suites

Experience of designing, implementing & assessing controls

Experience in leading a team

Candidate from different industry, (e.g. consulting) and with experience in process solutioning will also be considered

People Advisor wanted – ACCENTURE – Singapore

accenture logo singapore

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accenture logo singapore
accenture logo singapore

People Advisor
Job Number: 00644283
– Job description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Professionals in our Corporate Functions run and manage Accenture’s internal operations and all activities across our business, from finance, HR and legal to workplace management, operations and marketing and communications. They are the engine that powers Accenture, enabling us to provide the capabilities and expertise that clients need to help them become high-performance businesses.

Human Resources professionals develop and execute HR strategies, programs and services across one or more parts of the employee lifecycle to attract, develop and retain a highly engaged and differentiated workforce that enables the execution of human capital and business strategies.
 
Role Summary
 
The People Advisor role supports general human resources activities for the operating group. He / she works with leadership to understand the business environment and to determine, develop and execute innovative solutions to address work priorities for employees. This role will have the opportunity to support different verticals and business groups from time to time in order to meet the changing needs of the business.

Key Responsibilities:

General HR

Serves as an advisor/coach to line managers on people related matters such as employee performance, employee relations and new initiatives etc.
Facilitates employee engagements, people programs and activities by coaching line managers and providing advisory support to executives
Team with other People Advisors to share and implement best practices across the organisation
Support new and ongoing Human Capital Strategy initiatives
Performance Achievement, Professional Development, and Training

Execute Career Management programs and processes and understand Career Development assets/tools content in order to educate supervisors
Implement & Coordinate performance achievement processes
Employee Relations and Employee Transitions

Support and advise executives on HR policy, ensuring compliance to the company’s policies
Serve as an escalation point for personnel and employee relations issues and provide guidance and intervention, as needed, to resolve personnel issues
Coach line managers, enabling them to develop and guide employees and become more effective in handling people matters
Executes all activities related to employee life cycle
Prepare, deliver and/or support local New Joiner Orientation, including classroom conduct and related activities

Qualification and Requirements:

Bachelor’s degree in Human Resources or a related discipline
Minimum of 2 years’ working experience, preferably from a professional services or consulting-related business
Hands-on employee relations experience with exposure to career / performance management and compensation
Knowledge of Employment Law
Excellent oral and written communication skillsets along with strong interpersonal skills
Comfort with conflict management & ability to navigate through complex issues
Track record of working creatively and analytically in a problem-solving environment

Assistant Manager wanted – AVIVA – Singapore

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Senior Executive / Assistant Manager, GI Business Development
Singapore
PURPOSE OF THE ROLE
 
Affinity strategy is a one of the key focuses for Aviva. GI requires a person to manage/grow the existing affinity programs (SAF, POGIS), and develop more new affinity programs.
This role will also be overseeing FA channel (i.e. AFA) and Corp. Travel business development
OUTCOMES

This role shall work closely with the Head of GI to achieve the targets in congruent with the GI’s overall objective.
Takes a lead role with stakeholders at a working level to discuss sales management approaches for target clients for GI products
Develop new affinity programs
Manage and grow existing affinity programs – all product lines
Overseeing FA Channel (i.e. AFA)
Grow Corp. Travel through all channels
Ensure compliance with required control in place
Responsible for promoting an environment where a risk management culture can flourish.
Create and maintain a risk management environment that ensures risks taken by the function are identified, assessed and frequently monitored, managed and reported against.
Ensure key risks have been identified, measured, monitored, managed and reported.
Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.

Direct Reports / Team Size

Number of team size: 1
Product or Services dimension: All GI products

RELATIONSHIPS (INTERNAL & EXTERNAL)

Marketing
Underwriting
Claims
Group Business unit
Brokers
FA distribution
QUALIFICATIONS

Preferred Degree or Diploma in Business/ Finance/Accountancy
Preferred CGI Qualification
KNOWLEDGE/EXPERIENCE

At least 5 years of experience in the in insurance sales or a sales management role, of which 3 years are in GI
Preferred experience in B-to-B business, account management and relationships building.
Working knowledge of regulatory requirements in relation to GI products i.e GI Motor, Travel, Home, and PA.
Self-motivated with the ability to identify key issues and recommend practical solution.
Good communication and interpersonal skills.

Tax & Immigration Advisor

accenture logo singapore

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accenture logo singapore
accenture logo singapore

Employee Tax & Immigration Advisory Specialist
Job Number: 00627654
– Job description
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Finance professionals prepare and interpret financial plans and reports, ensuring accuracy and compliance with applicable financial rules and regulations, including internal financial controls, to mitigate risk for the company. May also shape and execute client deals to maximize the use of Accenture’s capital and resources, manage cash and/or liaise with the investor community.

Role Summary:

An Employee Tax & Immigration Advisory Specialist within Global Tax is a key position in our organization. Generally, these Specialists are Subject Matter Experts in several areas (immigration, income and social taxes, policies, compensation plans) for domestic and cross border employees. They have strong individual tax expertise that enables them to cover both domestic and cross border equity plans issues.

An Employee Tax & Immigration Advisory Specialist is accountable for the internal provision of Individual Income Tax and Immigration Advisory Services and for managing tax and immigration risk and compliance for the countries of responsibility within their Region/ Geographic Unit or Area.

The role supports a couple of Managers in covering a number of countries across the APAC region, with a focus on the ASEAN geography. They are engaged in highly visible issue resolution and it is expected that in addition to their own geographical responsibilities, the Specialist will also contribute to Global Tax and/or People Mobility initiatives for the APAC region or globally.

They also closely partner with the on-shore mobility service delivery teams, offshore service delivery teams and the People Mobility GU Coordinator to ensure the smooth delivery of People Mobility (PM) operations by the relevant teams.

The role will provide tax and immigration advisory services to internal teams to:
Help Client Engagement teams make well-informed staffing decisions during proposal/deal shaping.
Determine Tax planning opportunities for complex/executive cross-border assignments; and
Manage the Company’s and employee’s risk and compliance for personal income tax, employment taxes, and immigration.
Key Responsibilities:

An Employee Tax & Immigration Advisory Specialist will:
Provide employee tax planning and risk management for countries of responsibility with the objective of minimizing tax costs for Accenture, as well as Accenture’s Senior Executives/employees/cross border assignees
Interpret regulatory change and the impact to the Company and our employees. Work with cross-functions as needed to implement changes to processes to maintain ongoing compliance as regulations evolve.
Have regular interaction with Accenture stakeholders/leadership; other internal teams including the People Mobility (“PM”) GU Coordinator, PM on-shore and off-shore operations teams and external vendors
Ensure control points are working effectively for managing risk and compliance with PM operations teams
Be directly responsible for managing relationships with key executives and others outside of the team.
Have accountability to other internal groups for Accenture and be responsible for decisions that impact an area/group outside the team regarding Employee Tax and Immigration Advisory Services (liaise with Controllership, Finance, HR and Legal, where appropriate)
Supervise the management of tax and immigration vendor relationships, negotiate vendor contracts/service levels and addresses service issues.
Have significant direct financial responsibility for countries of responsibility (for example: savings regarding tax planning opportunities, tax audit costs or savings, immigration and employee tax SOWs)
Provide input on tax and immigration implications for all Mobility policies.
Be responsible for and ensure implementation of any employee tax & immigration policy changes in line with global guidelines in country(ies) of responsibility.

Relationships:
Reports to: Employee Tax & Immigration Advisory GU and Area Lead/s
Supervises: No direct reports, however to manage relationships with locally based and offshore PM Service Delivery teams.
External Relationships: Tax service provider, tax authorities, immigration authorities, immigration service provider, GU business stakeholders, PM GU Leads, PM onshore and offshore teams.

Distribution Compliance – AVIVA – Singapore

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REF: R-73976
 
PURPOSE OF THE ROLE
 
Ensure that monitoring and advisory activities inAviva FA are effectively managed and kept within the
Company’s appetite for Regulatory Risk.
Execution of the Compliance work plan to ensure the compliance function discharges its responsibility to enable and monitor the business’ adherence to laws and regulations.
Review and approve of marketing materials and training collaterals.
Ensure compliance with all regulatory requirements under Financial Advisory Industry Review(FAIR).
Implement an effective Balanced Scorecard (BSC) Framework.
Manage and review the sales transactions of the representatives.
Responsible to train and improve the quality of the sales transactions
Ensure timely reporting of BSC remuneration framework to the CEO, Board and MAS.
OUTCOMES

Effective Balanced Scorecard (BSC) Framework.
Sales transactions of the representatives are well managed.
Ensure Aviva FA is in compliance with all regulatory requirements under Financial Advisory Industry Review (FAIR).

KEY PERFORMANCE INDICATORS

Delivery of the Compliance work plan
Timely submission of monthly audit reports to Senior Management so that they are aware of the quality of FA services provided by their representatives.
Timely collating BSC statistics on a quarterly basis for reporting to the regulators.
Performance of BSC transaction checks on: Documentation reviews; Customer surveys; Mystery shopping
RELATIONSHIPS (INTERNAL & EXTERNAL)

Chief Executive Officer

Senior Management Team

Monetary Authority of Singapore

Head of departments

Stakeholders of Aviva FA

Internal Audit

Legal

Group / Regional Risk and Compliance

External auditors

QUALIFICATIONS

Tertiaryqualification
Professional insurance qualifications
Professional compliance qualification
CMFAS Modules 5, 9, 9A, CHI, 8 and8A.

KNOWLEDGE/EXPERIENCE

Proficient inregulations:I nsurance Act; MAS; SFA; FAA
At least 3 -5 years of related experience in the financial services industry in Compliance and able to work independently without closesupervision.
Ability to track and follow-up on status of reports to relevantCommittees