Assistant Concierge – The St. Regis Singapore

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Job Number 19000YW4
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Customer Service Officer / Concierge (Orchard) – CBRE – Singapore

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Customer Service Officer / Concierge (Orchard)
Singapore – Singapore
Ref#: 19000206
Date published: 3-Apr-2019
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At CBRE- our people enjoy the flexibility of working in a global real estate
and property services organisation with tremendous scale. Every day you are
empowered to be better and this is achieved through the platform and resources
you have access to and the ability to work in an inclusive and collaborative
environment where you will be challenged to grow and be your best every day.
We are looking for a concierge / customer service professional to be the first
point of contact for all incoming guests / visitors.

Key responsibilities:

Provide professional and friendly point of contact at the Reception Desk
Greet and assist visitors and guests including attending to queries
Acting as the interface between the client / visitor stakeholders and internal management staff.
To liaise with the client personnel to manage security access requests
Provide support on adhoc building management issues when required or directed by the Manager / Landlords / Tenants.
Manages recurring facility service vendors to ensure service levels consistent with the scope of work.
Foster and maintain positive working relationships with clients- client sub-contractors- suppliers and consultants.
To assist with mall promotion and A&P activities.

Qualifications and skills

At least 2 years of Customer Service- Concierge or facilities experience
Strong decision making skills
A quality and continuous improvement focus
Strong Communications and interpersonal skills
A common sense approach and initiative when resolving issues.

Spa Concierge – The St. Regis Singapore

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Job Number 18003865
Job Category Spa
Location The St. Regis Singapore| Singapore| Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary

Schedule services for individuals and large groups using spa/salon
reservations software system. Call guests to confirm scheduled services.
Answer questions about available services. Update the
reservations/cancellations list throughout the day| inform providers of last
minute changes| and resolve scheduling issues as needed by working with
supervisor/manager. Check in guests for appointments| confirm first and last
name| and provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Obtain assigned bank and ensure accuracy of
contracted monies| obtain change required for expected business level| and
keep bank secure at all times. Process guest payments for spa/salon services
and obtain payment authorization as needed. Accept and log cash tips for
employees. Balance| scan| and drop receipts with Accounting. Notify
Engineering of maintenance and repair needs. Report accidents| injuries| and
unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Chief Concierge – JW Marriott Hotel Singapore South Beach

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Job Number 19000OMK
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Singapore South Beach| Singapore| Singapore

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Responsible for supporting all aspects of Concierge functions in accordance
with hotel standards. Maintains a concierge service and management philosophy
that serves as a guide to respective staff. Assists in developing and
maintaining the acknowledgment and service of all guests visiting the
location. Supports management to ensure all departments are aware of all
guests’ needs and information prior to arrival that will lead to a unique|
memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

Diploma in Hotel and Restaurant/Tourism Management with at least 5 years|
relevant experience

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Coordinates day-to-day operations| ensuring the quality| standards and
meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize| organize| and accomplish
work.

• Supports concierge team to keep them focused on the critical components of
operations to drive guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

• Supports the establishment of an effective database to be used by all team
members for restaurant and local attractions.

• Establishes relationships with local attractions| restaurants and other
businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested
(e.g.| car rental| airline and train tickets| office services| beauty and
barber services| baby sitting| repairs| shopping).

• Maintains awareness of cultural differences needed to meet guest|s specific
needs and requirements.

• Provides check-in and check-out services and handles reservations when
needed.

• Maintains knowledge of rooms and their locations| services and facilities of
the hotel.

• Ensures repeat and VIP guests are receiving appropriate service and ensures
their requests are carried out.

• Responds to emergency situations using appropriate procedures.

• Maintains awareness of daily operations and events at the hotel.

• Maintains knowledge of daily house-count| arrivals/departures| VIPs|
scheduled in-house group names| background| activities| locations| and times
as well as special requests/arrangements

• Provides warm welcome and anticipation of guest needs throughout their stay.

• Encourages and building mutual trust| respect| and cooperation among team
members.

• Serving as a role model to demonstrate appropriate behaviors.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Ensures concierge team effectively handles guest requests and adheres to all
hotel policies| procedures and standards while striving towards total guest
satisfaction.

Ensuring Exceptional Customer Service

• Assists in ensuring the concierge team provides services that are above and
beyond for customer satisfaction and retention.

• Improves service by assisting individuals to understand guest needs|
providing guidance| feedback| and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Interacts with customers to obtain feedback on quality of product| service
levels and overall satisfaction.

• Supports employees understanding of customer service expectations and
parameters.

• Interacts with guests to obtain feedback on product quality and service
levels.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Informs and/or updates the executives and the peers on relevant information
in a timely manner.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the front of house goals to produce desired
results.

_

Ritz-Carlton Club – Club Concierge – The Ritz-Carlton – Singapore

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Job Number 19000KJB
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Monitor club lounge for seating availability| service| safety| and well being
of guests. Maintain cleanliness and condition of bar| bar unit| tables| and
other tools. Prepare and serve hot| cold| and/or alcoholic beverages. Stock
ice| glassware| and supplies. Anticipate and communicate replenishment needs
promptly. Wash dishes and serving utensils as needed. Complete opening and
closing duties. Requisition all necessary supplies| transporting supplies from
storeroom to bar set-up area as required. Secure liquors| beers| wines|
coolers| cabinets| and storage areas. Document pertinent information in
department logbook. Forecast additional meal requirements and communicate
special requests to the kitchen. Report accidents| injuries| and unsafe work
conditions to manager.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| and support team to reach common goals. Comply with
quality assurance expectations and standards. Move| lift| carry| push| pull|
and place objects weighing less than or equal to 25 pounds; and stand| sit| or
walk for an extended period of time or for an entire work shift. Perform other
reasonable job duties as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Concierge – The Westin Singapore

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Job Number 19000M5P
Job Category Rooms and Guest Services Operations
Location The Westin Singapore| Singapore| Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_

Team Leader – Concierge – W Singapore – Sentosa Cove – Singapore

APPLY HERE

Job Number 19000GKZ
Job Category Rooms and Guest Services Operations
Location W Singapore – Sentosa Cove| Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Ensure that any
outstanding requests from the previous day receive priority and are resolved.
Monitor inventory and order general office supplies. Notify Loss
Prevention/Security of any guest reports of theft. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Ensure adherence to quality expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

_

Guest Service Agent – Mall Concierge – Marina bay Hotel – Singapore

APPLY HERE

Guest Service Agent – Mall Concierge
Apply now Job no: 492399
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
In view of the expansion of VIP service offerings by the Shoppes of Marina Bay
Sands- we are looking for qualified candidates to take up these exciting
roles.
Job Responsibilities
Provide excellent customer service to shoppers to the mall and development.
Handle face-to-face and phone enquires and feedback from public- shoppers and tenants.
Handle development attraction bookings- tickets sales and events.
Record incident reports and coordinate with various departments on tenants| and shoppers| requests- queries and feedback

Perform Personal Shopping for VIP Guests (training will be provided

Any other duties assigned.

_JOB REQUIREMENTS_

Relevant experience in hospitality environment.
Have basic knowledge of MS Office – Word and Excel.
Pleasant personality with excellent customer service attitude.
Able to work weekends- shifts and public holidays.

Guest Service Agent – Mall Concierge – Marina bay Hotel – Singapore

APPLY HERE

Guest Service Agent – Mall Concierge
Apply now Job no: 492399
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
In view of the expansion of VIP service offerings by the Shoppes of Marina Bay
Sands- we are looking for qualified candidates to take up these exciting
roles.
Job Responsibilities
Provide excellent customer service to shoppers to the mall and development.
Handle face-to-face and phone enquires and feedback from public- shoppers and tenants.
Handle development attraction bookings- tickets sales and events.
Record incident reports and coordinate with various departments on tenants| and shoppers| requests- queries and feedback

Perform Personal Shopping for VIP Guests (training will be provided

Any other duties assigned.

_JOB REQUIREMENTS_

Relevant experience in hospitality environment.
Have basic knowledge of MS Office – Word and Excel.
Pleasant personality with excellent customer service attitude.
Able to work weekends- shifts and public holidays.

Concierge – JW Marriott Hotel Singapore South Beach – Singapore

APPLY HERE

Job Number 190006PB
Job Category Rooms and Guest Services Operations
Location JW Marriott Hotel Singapore South Beach| Singapore| Singapore

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Monitor club lounge
for seating availability| service| safety| and well-being of guests. Report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications.

Follow all company policies and procedures| ensure uniform and personal
appearance are clean and professional| maintain confidentiality of proprietary
information| and protect company assets. Welcome and acknowledge all guests
according to company standards| anticipate and address guests| service needs|
assist individuals with disabilities| and thank guests with genuine
appreciation. Speak with others using clear and professional language| prepare
and review written documents accurately and completely| and answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others| support team to reach common goals| and listen and
respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand| sit| or walk for an extended
period of time or for an entire work shift. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.

_