Document Controller wanted – AECOM – Singapore

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Document Controller (Contract), Singapore, Singapore
Job Summary
 
Management and maintain both team and project related documentation
 
Develop and revise document control procedures as required
 
Ensure that all requests for documents are addressed in an efficient and expedited manner
 
Ensure document distribution, both in electronic and hard copies, is carried out efficiently
 
Liaise with other AECOM business lines, if necessary and coordinate the works

Minimum Requirements
 
Minimum 5 years of working experience in the engineering/construction industry
 
Experience in EDMS/Document Management Software is preferable
 
Must be proficient in written and spoken in English
 
Upon completion of project, transferring to other project is subjected to performance

This position will be based on site

Preferred Qualifications

Recognized Diploma or Degree in any field.
Requisition/Vacancy No. 201604BR

When you join AECOM, you become part of a company that is pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions inclusion, diversity and overall employee well-being through programs supported by company leadership. Our core values define who we are, how we act and what we aspire to, which comes down to not only delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Scheduler wanted – SHELL – Singapore

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Shell logo Singapore
Shell logo Singapore

REF: 93509BR
 
Job Description
 
Manage SJI maintenance proactive and reactive jobs and coordinate schedule with Production to produce a resource-optimized maintenance execution baseline plan.
 
Accountability
Compliance to HSSE standards and requirements to make Shell Jurong Island (SJI) a safe place to work, and accountable for all assigned Critical activities
Perform Authorized Applicant/Authorized Engineer as per SJI Permit to Work (PTW) requirement.
Drive high standard of personal accountability & performance to deliver the Site & Department goals and target.
Active participation in ISO & all maintenance related internal and external audits/surveys.
Accountable to perform assigned Critical activities per Process Safety requirements (Hazard Effect Management Process (HEMP), Instrument Protective Function (IPF)/ Instrument Safe Guarding System, etc) are executed as planned.

Controller of all SJI in-house contractor resources. Ensure optimum contractor resource utilization.
Accountable to deliver/publish optimal daily and weekly work schedules to the relevant stakeholders.
Chair daily maintenance activities schedule meeting to provide progress update & look ahead resource planning/scheduling.
Ensure preventive maintenance work schedules are developed for equipment and clusters of equipment in a contiguous manner.
Ensure timely update of work schedule based on the occurrence of reactive work orders, emergency work, schedule breakers, unplanned shutdown and pit-stops.
Determine actual level of resources available with respect to projected level of resources available and its impact on work schedule.
Develop work schedule based on work order backlog that is optimized to the existing resources available.
Track and update schedule changes due to interruptions of emergency & schedule breaker work orders.
Track & monitor both proactive and reactive work orders are timely scheduled before the due date.
Ensure the schedule is reviewed regularly based on actual field execution and inform planners to revise/update the equipment task list accordingly.

Protect Hard and soft week schedule.
Coordinate with Operation Maintenance Coordinator (OMC) , Production teams, Plant Engineers, Contractors, Workshop and other supporting functions to ensure the routine maintenance / non-routine maintenance work schedule is optimal, realistic and executable
Monitor the level of work order backlog for scheduling in relation to the availability of resources and recommend improvement plans.
Link individual Activities to Resource id in the schedule for tracking, monitoring and optimize contractor resources.
Forecast resources requirements based on 90days look ahead meeting.
Work closely with Integrator to develop mid & long term schedule.
Tracking of related Maintenance Department KPIs and recommend necessary actions to improve them.
Contribute and participate actively in site cost improvements. Improve effectiveness of maintenance scheduling eg. bundling of Preventive Maintenance (PM) and Corrective Maintenance (CM) to lean out the schedule and optimize the resources.

Work with Production to ensure GAME-ME work processes are executed as designed and are delivering results, e.g. ensure compliance with GAME-ME, Global-M and other Shell Group business objectives.
Share Scheduling best practices across SJI operating units (PU1,PU2,PU3 & PU4)

Casino Credit Officer – Marina bay sands casino – Singapore

casino marina bay sands singapore

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casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492358
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
At Marina Bay Sands Casino Credit Department, we provide impeccable service to our patrons around the clock in a fast-paced environment. If you are interested in becoming a part of this dynamic operation and learning the multiple facets of the intriguing casino credit business, we would like to meet with you!
 
JOB SCOPE
 
Job Responsibilities

Handle credit requests for patrons in a fast-paced, 24/7 environment.
Assist in conducting third-party due diligence/credit reports as part of the credit review process.
Communicate and exchange information with various casinos globally.
Work collaboratively with different departments in the property including International Marketing, Cage, Collections, Compliance and others.
Commitment to a culture of compliance.
Maintain credit files in accordance with departmental procedure.

JOB REQUIREMENTS

Possess a Bachelor Degree or Diploma holders with relevant working experience are welcome
Able to work independently and as a team
Positive learning attitude with an eye for detail
Proficient in both English and Chinese (Oral and written)
Able to work on monthly rotating shifts

VIP Host wanted – Marina bay sands casino – SG

casino marina bay sands singapore

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casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.

Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.
Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.

Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.
Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.
Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Scheduler wanted – Shell – Singapore

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Shell logo Singapore
Shell logo Singapore

REF: 87816BR
 
Job Description
 
Manage SJI maintenance proactive and reactive backlogs and coordinate priorities with Production to produce a resource-optimized maintenance execution baseline plan.

Perform Authorized Applicant/Authorized Engineer as per SJI Permit to Work (PTW) requirement
Controller of SJI in-house contractor resources. Ensure optimum contractor resource utilization.
Accountable for site resource leveling – develop work schedule based on work order backlog that is optimized to the existing resources available. Track and monitor the level of work order backlogs for scheduling in relation to the availability of resources; and recommend improvement plans.
Accountable to deliver/publish accurate daily and weekly work schedules to the relevant stakeholders.
Chair the maintenance activities schedule meeting and provide progress update & look ahead resource planning/scheduling.
Track and update schedule changes due to interruptions of emergency, schedule breaker and discovery work orders
Ensure the schedule is reviewed regularly based on actual field execution and inform planners to revise/update the equipment task list accordingly.
Coordinate with Operation Maintenance Coordinator (OMC) , Production teams, Plant Engineers, Contractors, Workshop and other supporting functions to ensure the routine maintenance / non-routine maintenance work schedule is optimal, realistic and executable.
Contribute and participate actively in site cost improvements. Improve effectiveness of maintenance scheduling eg. bundling of Preventive Maintenance (PM) and Corrective Maintenance (CM) to lean out the schedule and optimize the resources.
Participate and support ISO/HSSE-MS audits, as well as other related external audits, as part of Company’s HSSE Control framework and management system.
Identify waste elimination and LEAN maintenance opportunities for maintenance, and work with relevant key stakeholders to implement gap closure plans.
Use Computerized Maintenance Management System (CMMS) in compliance with the global maintenance and business processes.

Requirements

Degree/Diploma or Trade Certificate with professional experience.

Or

Professional Experience:
At least 3 years relevant experience as plant engineer or equivalent.

Job Expires  24-Nov-2018

Concierge wanted at Marina Bay Sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 493018
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
RESPONSIBILITIES
 
1. Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing account payment in accordance with the established credit procedures. This includes ensuring that floats balance at the completion of each shift.

2. Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed.
 
3. Handles guest’s inquiries pertaining to tourist information and local community.

4. Processes Concierge and Ticketing related requests.

5. Competent to operate FCS system, Property Management System (OPERA), and Go Concierge to assist and process with guest requests.

6. Be conversant with manual operations process during shutdown of property management system.

7. Monitor activities in the hotel lobby and report and suspicious characters, items or/and activities to the Assistant Chef Concierge and Concierge Supervisor.

8. Maintain close liaison with all other Departments and to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.

9. Be familiar with the local community and major events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.

10. Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.

11. Adhere to departmental and organizational benchmarking standards.

12. Supports the Guest Services team with desk operations as and when required.

13. Performs any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

1. Certificate or Diploma in Hospitality Operations from a recognized institution preferred.

2. Prior experience in the same capacity is an advantage.

3. Excellent guest relations and communication skills.

4. Fluent in English, knowledge of additional languages such as Japanese, Putonghua, Korean is an added advantage.

5. Pay attention to details and have strong customer service skills.

6. Is eager to acquire tourist-related knowledge in Singapore.

7. Able to work with minimum supervision.

8. A team player and takes initiative to assist others Team Members when required.

9. Have impeccable follow-through; and “Can Do” attitude and mindset.

10. Well groomed and professional disposition.

Director of Rooms wanted at Ritz carlton hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 18002ITY
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Millenia Singapore
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
JOB SUMMARY

Functions as the strategic business leader of the property’s Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

CORE WORK ACTIVITIES

Leading Rooms Team

Champions the brand’s service vision for product and service delivery.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Monitors and promotes room rates, specials, and promotions at the residence.

Managing Profitability

Analyzes service issues and identifies trends.

Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Reviews and audits expenses.

Managing Revenue Goals

Monitors Rooms operations sales performance against budget.

Reviews reports and financial statements to determine Rooms operations performance against budget.

Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.

Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Interacts with guests to obtain feedback on product quality and service levels.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensures that employees understand expectations and parameters for Room duties.

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

Interviews and hires employees.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Identifies talents of direct reports and their teams, and assists with their growth and development plans.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Casino Credit Officer wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492358
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
At Marina Bay Sands Casino Credit Department, we provide impeccable service to our patrons around the clock in a fast-paced environment. If you are interested in becoming a part of this dynamic operation and learning the multiple facets of the intriguing casino credit business, we would like to meet with you!

Job Responsibilities
Handle credit requests for patrons in a fast-paced, 24/7 environment.
Assist in conducting third-party due diligence/credit reports as part of the credit review process.
Communicate and exchange information with various casinos globally.
Work collaboratively with different departments in the property including International Marketing, Cage, Collections, Compliance and others.
Commitment to a culture of compliance.
Maintain credit files in accordance with departmental procedure.

JOB REQUIREMENTS

Possess a Bachelor Degree or Diploma holders with relevant working experience are welcome
Able to work independently and as a team
Positive learning attitude with an eye for detail
Proficient in both English and Chinese (Oral and written)
Able to work on monthly rotating shifts

 

Guest service agent wanted by Marina bay sands hotel – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Front Office
Job no: 492820
Work type: Full-Time
Location: Marina Bay Sands
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.

Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday

 

Guest Service Agent wanted by Marina Bay Sands hotel – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Pools and Recreation
Job no: 493522
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Required to be stationed at the Skypark pool gantry to ensure hotel policy of one keycard per guest.
Welcome and direct hotel guests/ visitors entering the Infinity Pool.
Ensures that the Infinity Pool is kept clean and well-maintained.
Interact with and answer hotel guests’ and visitors’ questions to provide for a service-minded experience on the Infinity Pool.
Be able to lead tours and be conversant during the tours about local points of interest and attractions.

Process guest’s requests and in the event, if the request is not directly related to his/her area of capacity, the request must be owned and forwarded to the appropriate department.
Perform activities based on Service Quality Review standards e.g. guests’ keycard policy, towels collection and pool policies
Works closely with Pools & Recreation Management team and other related departments to ensure guests’ requests are followed through.
Be conversant with closure operations process during inclement weather conditions.
Perform any other duties and responsibilities as and when assigned by Management.
Be conversant with all facets of the Pools & Recreation operations including fire safety and emergency related procedures.
Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager.
Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.
Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.
Perform administrative duties as requested such as filing of reports.
Contribute ideas to improving the operations of Pools & Recreation.

JOB REQUIREMENTS

Minimum GCE ‘N’ or ‘O’ Levels.
Prior customer service experience in the same capacity is an advantage.
Excellent guest relations and communication skills.
Candidates must have a good command of spoken and written English is essential.
Fluent in English and any additional languages is an added advantage.
Pays attention to details and have strong customer service skills.
Able to speak in front of groups.
Able to work with minimum supervision.
A team player and takes initiative to assist other Team Members when required.
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work shifts
Well groomed and professional disposition.