Customer Relations Executive wanted at Marina Bay Casino – SG

casino marina bay sands singapore

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casino marina bay sands singapore
casino marina bay sands singapore

Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff

JOB SCOPE
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport, hotel lobby, or casino entrance.
Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested.
Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation.
Record and update patron contact and play information as well as service preferences in ACSC & DexRM.
Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries, etc. and provide appropriate level of gifts and entertainment with management approval.
Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.

Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.
2. Telemarketing
Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM
3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS
College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts, including weekends and public holidays

Fitness Club Receptionist wanted at Marina Bay Sands – Singapore

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

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BANYAN TREE SPA MARINA BAY SANDS SINGAPORE
BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

Job no: 492443
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
Job Responsibilities

Operational
Enhances guest recognition at all times by addressing guest by name and interacting with them on a professional level.
To open and close the reception fitness club centre on set times established by management.
Always offers an alternative if a requested service is unavailable.
Always visible to guests by being present at the reception desk.
Be fully conversant with Banyan Tree Fitness Club services and facilities in order to be able to make helpful recommendations.
Answers telephone calls in a professional, courteous and polite manner in accordance with company’s standards
Accepts and accurately record all guest bookings for Fitness Club services in accordance with departmental procedures.
Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures.

Accepts responsibility for, and enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
To report any guest comments or complaints to the Fitness Club Supervisor as soon as convenient. In the absence of the fitness Club Supervisor, guest comments should be reported to the Fitness Club Manager
Before opening and closing the reception center, always make sure the vicinity is clean and tidy, including windows and any other areas which are visible to guest.
Be responsible and ensuring guest sign in/out on the registration disclaimer forms before commencing any activities within the facilities and in accordance to company policy.
To cooperate and participate in all social and cultural activities, including events when requested by Management.
General

Reports for duty punctually wearing the correct uniform and nametag at all times.
Maintains high standard of personal appearance and hygiene at all times.
Attends briefings and meetings as requested.
Conducts inspection of the Fitness Club areas when required and as directed.
Has a complete understanding of the company’s procedures in respect to health, hygiene and safety.
Reports and sends lost property to the Lost and Found office, in accordance with hotel’s procedures.
Attends all scheduled training, even if this should fall outside of regular working hours.
Performs any other tasks as directed by superior.
Support all Fitness Club operations during operations as required and directed by superior.
Ensure that all department reports and correspondence are completed accurately and punctual.
Ensure registration forms are available for guest to use.
Always save all records and registration forms inside the file folder of the fitness centre.
Performance Evaluation Criteria

Mystery Shopper Results.
Cleanliness and maintenance of the Fitness Club reception and lobby areas.
Personal hygiene and grooming.
Attendance at scheduled training courses
Adheres to Banyan Tree Standards.

JOB REQUIREMENTS

Minimum NITEC/GCE ‘O’, ‘N’ Level qualification and above or equivalent practical experience
Pervious Fitness, Hotel or Customer Service environment.
Candidate with at least 1 year related customer service experience and proven ability in performing basic administrative duties would have added advantage.
Computer literate with good knowledge of Microsoft office skill
POS and Opera hotel system
Must be able to work shift

Call Centre Agent wanted at Marina Bay Harbor front – Singapore

waterfront promenade marina bay sands Singapore

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waterfront promenade marina bay sands Singapore
Job no: 492354
Work type: Full-Time
Location: HarborFront Office
Categories: Call Center

JOB SCOPE
Handle and assist guests via internal/ external incoming calls and emails of the hotel and general inquiries hotline
Handle first level guest complaints and resolve them with calm and professionalism
Communicate situations where guests are dissatisfied or experiencing a problem and offer/discuss the resolution to the Manager on Duty promptly
Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time
Ensure accuracy & promptness in relaying to guests’ messages
Maintain up-to-date hotel information of events and activities so that guests will receive accurate and prompt information when requested
Perform functions of Concierge, Sales & Front Office services and requests effectively & efficiently

Respond to emergency situations with composure and effectively, according to hotel guidelines
Ensure that all individual, team and departmental KPI’s are achieved
Any other responsibilities that may be assigned from time to time

JOB REQUIREMENTS

GCE ‘O’ Level, Nitec or higher
Candidates with hotel or tourism experience will have an added advantage
Demonstrate knowledge and proven experience in Customer Service and Complaint handling skills
Strong operational background with good organizational and problem solving skills
Must have the ability to handle multiple tasks simultaneously and work well under pressure
Candidates must possess computer & internet knowledge
Must be fluent in reading, writing and speaking English
Proficiency in other languages such as Mandarin, Malay, Japanese and Korean are extremely beneficial
Possesses pleasant voice with excellent telephone etiquette
Must be customer or service oriented.
Must possess effective communication skills, both verbal and written
Proficient in Microsoft Office applications such as Microsoft Outlook
Must be willing to work any day of the week, rotational shifts (including public holidays and overnight shifts) depending on operation needs
A good team player and takes initiative to assist other Team Members when require
Must be goal-oriented and highly motivated self-starter with the ability to adapt to changes in a dynamic environment
Mature, meticulous, resourceful, organized and able to work independently
Work is carried out predominantly in the Express Service Department in Singapore but is subject to change to meet business/operational needs
Able to work in front of computer screen for extended periods of time
Able to type using computer keyboards for extended periods of time
Able to sit for extended periods of time

Senior Executive, Life Claims wanted at AVIVA – Singapore

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PURPOSE OF THE ROLE
Responsible for product launches and project lead for Life Claims.
Documents review such as Product Specification, Contract Provisions, Product Summary, Handbook, Policy Schedule, BRD and letter templates have been finalized.

Working with ITCM, Product Development Team and other business users to gather and provide requirements, determining the potential solutions with technical and impact analysis, accountable for the successful implementation of claim system and processes for the product launch, including preparing test plans, perform and support UAT and provide training to the users.

Responsible for the day to day claims operation duties within the team, ensuring valid claims are assessed according to Policy’s terms & benefits, approved and pay within the given authority limit.

Provide claims statistics reporting.

Compile with regulatory and risk management controls, corporate policies, procedure and claims guidelines.

Prompt delivery of given tasks and duties when assigned to adhoc project and initiatives.

ACCOUNTABILITIES

Strategic

Settling claims promptly, accurately and fairly.

Timeliness in reports preparation and completion of assigned tasks.

Responsible for promoting an environment where a risk management culture can flourish.

Operational

Ensure that risks taken in own areas of work are controlled within approved limits.

Handling complaints effectively and timely.

Effective Risk Management/Governance

Ensure all claims documentation and procedures adhere to company and claims management requirements

Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.

Ensure appropriate use of data intermediaries and other third party vendors, as well as for transfers of personal data outside of Singapore, including ensuring that adequate contractual safeguards are put in place, and/or appropriate consents has been obtained.

Compliance

Responsible for compliance with applicable laws and regulations (including personal regulatory accountabilities in relation to fitness and propriety), and relevant Aviva’s Business Standards.

Ensure that employees receive adequate training to fulfil their compliance obligations.

Ensure that new regulatory requirements impacting the department/function are implemented, and an effective process is in place for regulatory consultations to be reviewed and analysed by subject matter experts.

Undertake regular self-assessments of the effectiveness of controls using tools such as regulatory obligations mapping to confirm compliance.

Ensure that potential control gaps, failures or breaches that could or have already resulted in a regulatory breach are escalated in accordance with issued guidelines.

Ensure that potential control gaps, failures or breaches that could or have already resulted in a regulatory breach are escalated to line management in accordance with issued guidelines.

Support Line Management to ensure that current and planned business operations are within BU’s risk appetite.

Fair Dealing Outcomes

Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.

Team Size

Total no.of colleagues reporting to the same manager: 6

RELATIONSHIPS(INTERNAL & EXTERNAL)

Business, Underwriting and Policy Servicing and System Support Units to ensure appropriate claims handling.

Doctors, Diagnostic Centers, Hospitals, and Third Party Administrators to provide cost effective and quality cares.

Clients, Intermediaries, Solicitors, CPF Board, MOH and reinsurers to ensure proper claim document submission and payments.

QUALIFICATIONS

Diploma/Degree holder

Insurance professional qualifications preferred

KNOWLEDGE/EXPERIENCE

Able to communicate effectively with all levels

Good technical knowledge of Life Insurance

Good team worker and service-oriented

Results-focused personality is essential

Proficiency in computer applications – Microsoft office

Customer Service Executive wanted at AVIVA – Singapore

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PURPOSE OF THE ROLE
 
Contact Centre Operations consists of:
Customer Service Hall manned by receptionists and Customer Service Executives (CSE) who serve all walk-in customers and advisers,
Switchboard manned by receptionists who answer calls from general lines as well as backup lines when Call Centre lines are down,
Inbound Call Centre manned by a team of CSEs and team leaders who answer calls from specific lines routed through ACD/IVR,

Aviva Online (AOL) secure website accessed by all customers and advisers.
This role is to deliver consistent customer experiences across multiple touch points (Hotlines & Customer Service Pods) in accordance with the company’s service standards and quality objective.

Handle customers’ enquiries, complaints and feedback across all business channels.

Handle escalated calls by new team members.

Execute outgoing calls to contact new customers or follow-up with existing customers.

Perform any other duties or projects assigned by Manager / Team Leads

RELATIONSHIPS (INTERNAL & EXTERNAL)

Public, policyholders and advisers
QUALIFICATIONS

Tertiary Diploma OR GCE “O” Level with 3 years of relevant working experience
KNOWLEDGE/EXPERIENCE

Excellent communication skills
Good command of English & at least one other local language
Has a broad range of call handling experience for life insurance preferred
Good listening skills
EXPERIENCE

Contact centre / Insurance industry (2 years of in-house Contact Centre or 4 years of relevant experience)
Customer Service

Call Centre Agent wanted at Marina bay sands harborfront

waterfront promenade marina bay sands Singapore

APPLY HERE

waterfront promenade marina bay sands SingaporeGuest Service Agent – Call Centre Agent (Express Service)
Job no: 492354
Work type: Full-Time
Location: HarborFront Office
Categories: Call Center
JOB SCOPE

Handle and assist guests via internal/ external incoming calls and emails of the hotel and general inquiries hotline
Handle first level guest complaints and resolve them with calm and professionalism
Communicate situations where guests are dissatisfied or experiencing a problem and offer/discuss the resolution to the Manager on Duty promptly
Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time
Ensure accuracy & promptness in relaying to guests’ messages
Maintain up-to-date hotel information of events and activities so that guests will receive accurate and prompt information when requested
Perform functions of Concierge, Sales & Front Office services and requests effectively & efficiently
Respond to emergency situations with composure and effectively, according to hotel guidelines
Ensure that all individual, team and departmental KPI’s are achieved
Any other responsibilities that may be assigned from time to time

JOB REQUIREMENTS

GCE ‘O’ Level, Nitec or higher
Candidates with hotel or tourism experience will have an added advantage
Demonstrate knowledge and proven experience in Customer Service and Complaint handling skills
Strong operational background with good organizational and problem solving skills
Must have the ability to handle multiple tasks simultaneously and work well under pressure
Candidates must possess computer & internet knowledge
Must be fluent in reading, writing and speaking English
Proficiency in other languages such as Mandarin, Malay, Japanese and Korean are extremely beneficial
Possesses pleasant voice with excellent telephone etiquette
Must be customer or service oriented.
Must possess effective communication skills, both verbal and written
Proficient in Microsoft Office applications such as Microsoft Outlook
Must be willing to work any day of the week, rotational shifts (including public holidays and overnight shifts) depending on operation needs
A good team player and takes initiative to assist other Team Members when require
Must be goal-oriented and highly motivated self-starter with the ability to adapt to changes in a dynamic environment
Mature, meticulous, resourceful, organized and able to work independently
Work is carried out predominantly in the Express Service Department in Singapore but is subject to change to meet business/operational needs
Able to work in front of computer screen for extended periods of time
Able to type using computer keyboards for extended periods of time
Able to sit for extended periods of time

 

Manager Quality & Compliance wanted at AVIVA – Singapore

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Manager Quality & ComplianceMultiple Locations: Singapore, Singapore; India Functions: Compliance
Requisition ID: 1805682682W

Position Overview:
Ensures the Global Consumer Care Center (GCC) operates in compliance with:
Corporate policies
Internal procedures and policies
Applicable Regulatory Agency requirements
Manages/contributes to key Quality Systems applicable to the GCC including:
Quality Responsibility Agreements with Service Providers and Affiliates
Internal Self-Inspection Program related to Consumer Care Center functions
GMP Compliance audit program of Service Providers
Corrective and Preventive Action program
Investigation documentation and trending
Audit trending
Appropriate management of quality documentation (Global Standard Operating Procedures, Quality System Procedures) relevant to the GCC function
Builds partnerships with key internal GCC business partners, pharmacovigilance and corporate quality systems and compliance partners
Provides support and guidance with respect to compliance-related initiatives for all Global Consumer Care regions

Essential Function:
Develop, implement and monitor GCC standards and processes. Participate in regional implementation activities.
Manage the GCC internal auditing program and provide support regional Vendor Audit programs & trending.
Act as a liaison between the GCC and other corporate Quality functions (e.g. JJRC and JJQS). Ensure corporate policies or changes that impact the GCC function are evaluated and implemented.
Collaborate with the GCC Technology & Systems and Global Operations & Business Services teams to provide guidance and implementation support to new initiatives or changing processes.
Actively participate in the Global Compliance Community, sharing best practices, and gaining an understanding of regional initiatives.
Project work – as required.
KNOWLEDGE SKILL AND ABILITY REQUIREMENTS:
Review and provide recommendations for GCC Service Provider’s quality policies, practices and procedures
Manage and/or participate in auditing internal GCC functions and external service providers, and ensure appropriate corrective action completion
Support regional Investigation/CAPA processes
Develop/prepare global metrics/trends for Investigation/CAPA and Audit for GCC leadership
Perform trending on investigations and observations to ensure global awareness and the development of proactive process improvements in all regions
Participate in and/or provide support/guidance to regional GCC representatives in any regulatory or corporate inspections where the GCC is asked to participate and ensure timely response and remediation of all GCC-related deficiencies
Provide guidance in the design and development of new processes within the GCC to ensure continued compliance to applicable policies/regulations
Advise regional subject matter experts on new/emerging compliance-related requirements/standards that may impact the GCC team
Manage GCC departmental library of processes and reference documents; act as system administrator for GCC use of tru and Symphony
Ensure departmental and service provider SOPs are reviewed regularly, updated, and remain in compliance with regulatory guidelines
Contribute to the development and implementation of world-wide standardized GCC processes for compliance and continuous improvement, and manage the documentation of these global standards
Perform and/or coordinate the training of GCC employees in appropriate compliance practices
Participate in industry-wide meetings for purpose of benchmarking and seeking out improved compliance methodologies
Maintain operational knowledge of GCC policies and regulatory expertise related to all aspects of complaint management, adverse event reporting and consumer privacy
Develop close working relationships with key functional business partners and internal GCC colleagues to provide early input into new initiatives, platforms or technologies
Participate in special projects as assigned
Act as designate for the Director, Global Quality & Compliance as appropriate
Position can be based in Singapore, or India.

Qualifications
College/University degree
Minimum of 5-8 years previous, relevant experience in a regulated industry is required. Previous experience in complaint vigilance, medical safety or similar environment is preferred. Previous auditing and/or corporate or regulatory inspection support experience is required. Global exposure and experience is an asset.
Understanding of applicable global regulatory requirements and corporate policies is required
Specific understanding of complaint and pharmacovigilance policies preferred
Understanding of GCC processes and consumer privacy policies an asset
Knowledge of design and/or process excellence an asset
Knowledge of Symphony and tru an asset
Excellent written and verbal communication skills
Ability to respond to quickly changing situations with agility
Ability to multi-task and work in a fast-paced and continually changing environment
Strong communication and presentation skills
Knowledge of Investigation and CAPA management process and Change Control is required
Travel Requirements: 10-25%

Primary Location
Singapore-Singapore-Singapore
Other Locations
Asia Pacific-India
Organization
Johnson & Johnson Pte. Ltd. (8435)
Job Function
Compliance
Requisition ID
1805682682W

Director of Rooms wanted at Ritz carlton hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 18002ITY
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Millenia Singapore
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
JOB SUMMARY

Functions as the strategic business leader of the property’s Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

CORE WORK ACTIVITIES

Leading Rooms Team

Champions the brand’s service vision for product and service delivery.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Monitors and promotes room rates, specials, and promotions at the residence.

Managing Profitability

Analyzes service issues and identifies trends.

Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Reviews and audits expenses.

Managing Revenue Goals

Monitors Rooms operations sales performance against budget.

Reviews reports and financial statements to determine Rooms operations performance against budget.

Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.

Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.

Responds to and handles guest problems and complaints.

Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Interacts with guests to obtain feedback on product quality and service levels.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensures that employees understand expectations and parameters for Room duties.

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

Interviews and hires employees.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Identifies talents of direct reports and their teams, and assists with their growth and development plans.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Visitor Service Assistant wanted at Marina bay sands museum

Marina bay sands arts and science museum

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Marina bay sands arts and science museum
Guest Service Agent – Visitor Service Assistant (Temp)
Apply nowJob no: 493699
Work type: Temporary
Location: Marina Bay Sands
Categories: Museum
JOB SCOPE

Provide excellent customer service to visitors at all times, ensuring the smooth running of the daily operation of the ArtScience Museum.
Engage with the Museum’s visitors in a positive and professional manner, inspire and inform visitors of exhibitions and galleries within the Museum and proactively promoting ticket sales
Proactively working in (but not exclusive to) the Main Admissions and all Public areas of the Museum and other areas when required.
Assisting visitors with enquiries and where applicable directing them to the appropriate source of information.

Provide guidance and education to all casual staff in good museum practices.
Ensure that artifacts’ are safeguarded, work areas comply with health and safety standards and SOP’s (Standard Operating Procedures) are adhered to. All areas are kept clean and maintained to a high standard. Any problems or defects should be reported to the Assistant Manager/Manager promptly.
Project a professional appearance at all times both verbally and in appearance.
Perform shift responsibilities and is accountable to the Assistant Manager/Manager for the smooth running of the day to day shift operations (Main Admissions, Visitor Services counters) and others as follow:
Evacuation and Emergency procedures
Display Screen Equipment
Admissions Policy
Lost child / property
1st Aid
Group visits
Daily operational check list
Audio Guide Rental
To be fully knowledgeable on all Standard Operating Procedures & all exhibitions within the Museum.
Liaise with the Assistant Manager/Manager on daily and weekly roster patterns (inclusive of weekends & Public Holidays)
Provide verbal customer feedback. Suggesting ideas for improvement to the guest service experience.
Take on any other duties within the Museum, as the business requires.

JOB REQUIREMENTS

Minimum Diploma in Tourism / Hospitality preferred or equivalent
Or a Certificate in Hospitality Operations from a recognized institution.
Prior experience in hospitality and tourism industry.
Excellent guest relations and communication skills
Prior working experience in the Museum environment is an advantage.
Keen to work in the museum, arts and culture industry, with a passion for learning and communicating the arts and sciences.
Motivated with high energy, able to appreciate a dynamic, fast-paced environment.
Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations.
Enjoy working with children and people of all ages.
Well-groomed and professional disposition.

Visitor Services Agent wanted at Marina bay sands museum

Marina bay sands arts and science museum

APPLY HERE

Marina bay sands arts and science museum
Casual Labour – Visitor Services Agent (Museum)
Apply nowJob no: 492459
Work type: Casual
Location: Marina Bay Sands
Categories: Museum
Job Responsibilities

Providing excellent customer service to visitors at all times, with ensuring the smooth running of daily operations of the museum
Proactively assisting and interacting with visitors, and increasing the awareness of all exhibitions
Assist in the exhibition galleries to provide visitors with information and safeguarding artifacts
Actively promote ticketing packages/ sales at the main admission area
Project a professional image of the museum at all times, both verbally and appearance-wise

JOB REQUIREMENTS

Education & Certification

Entry level (min GCE O’ level) and good proficiency in English
No experience required as training will be provided
Excellent guest relations and communication skills
Have a well-groomed and professional appearance
Willing and able to work on shifts, weekends, and public holidays