Customer Relations Executive – Marina bay casino – Singapore

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casino marina bay sands singapore

Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
JOB SCOPE
 
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport, hotel lobby, or casino entrance.

Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested.
Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation.
Record and update patron contact and play information as well as service preferences in ACSC & DexRM.
Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries, etc. and provide appropriate level of gifts and entertainment with management approval.
Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.
Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.
2. Telemarketing
Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM
3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS
College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts, including weekends and public holidays

Events Coordinator – St Regis hotel – Singapore

st regis hotel singapore

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st regis hotel singapore
st regis hotel singapore

Job Number 18003DTG
Job Category Sales and Marketing
Location The St. Regis Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
 
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

Job Summary
 
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Executive wanted – AVIVA – Singapore

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REF: R-75107
PURPOSE OF THE ROLE
 
Provide administrative support on policy issuance / medical card issuance / subsequent amendments / policy renewals, policy set-up / experience refund / receipting, where applicable, to achieve section’s performance objectives.
Efficient and accurate processing to provide excellent aftersales support to customers and distributors. Attention to details and supervision of processing transactions.
OUTCOMES

Strategic
 
Ensure medical cards, bills / set-up / receipting are issued / processed within stipulated timeline promptly and accurately.
Timeliness in reports preparation and completion of assigned task(s).
Operational (where applicable)
 
Medical cards and billing administration of corporate policies on assigned transactions.
Develop and maintain excellent relationships with customers (internal & external), intermediaries and distribution channels
Participate and oversee Group Life & Health Services projects as assigned by supervisor.
Liaise with intermediaries and clients to transact and ensure payment reconciliation.
Ensure that risks taken in own areas of work are controlled within approved limits.
Handle complaints within the stipulated requirements.
Participate and oversee Group Life & Health Services projects as assigned by supervisor.
Authorize and approve policy transactions and payments
Perform receipting function for incoming payments via GIRO, telegraphic transfer and cheque
payments. Liaise with intermediaries and clients to transact and ensure payment reconciliation.
Perform Claims and Benefits system set up
Tabulation of actual experience refund
Performs system testing to support implementation of system enhancement
Risk Management / Governance

Work procedures are documented and updated accordingly.
Work procedures adhere to regulatory requirements & company guidelines.
Transactions and processes are conducted accurately and within appropriate authority levels
Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.
Fair Dealing Outcomes

Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.
RELATIONSHIPS (INTERNAL & EXTERNAL)

Business, Claims, Underwriting, Finance and System Support
Direct clients and intermediaries (Brokers and FAs)
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Diploma / Degree Holder
Insurance professional qualifications
KNOWLEDGE/EXPERIENCE

Understand the principles and practices for Group Life & Health Businesses
Good knowledge of life insurance products
Understand the regulatory aspects life insurance
Proficient in MS Office/Excel
Good communication/interpersonal skills
Decision making, problem solving & analytical skills
Self-motivated and able to work independently
Good customer service and public relations skills
2-3 years’ experience in Life and Health insurance operation.
Supervision experience will be an added advantage.

Customer Relations Executive – Marina bay casino – Singapore

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
JOB SCOPE
 
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport, hotel lobby, or casino entrance.

Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested.
Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation.
Record and update patron contact and play information as well as service preferences in ACSC & DexRM.
Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries, etc. and provide appropriate level of gifts and entertainment with management approval.
Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.
Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.

2. Telemarketing
Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM
3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS
College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts, including weekends and public holidays

VIP Host wanted – Marina bay sands casino – Singapore

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casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.

Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.
Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.
Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.

Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.
Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Regional Application Specialist – SIEMENS – Singapore

Siemens logo

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Siemens logo
Siemens logo

Job Description
 
Siemens Healthineers is hiring a Regional Support Specialist, Diagnostics to provide high level of application support to the APC region on immunochemistry product ranges covering ADVIA families series, IMMULITE product to Atellica predominantly with advantage of other product if there is.
 
What are my responsibilities?

Support the country application specialist on troubleshooting the difficult Immuno-chemistry product complaints/ escalations remotely or onsite with the goal reduce system downtime.
Up skilling the knowledge /competency of country specialist and be the medium for fault and trend escalation observed in the region
Cascading the issues observed globally to the country specialists.
Work closely with regional instrument specialist and country CSEs during troubleshooting as well as with Headquarter support centre.
What do I need to qualify for the job?

Bachelor in Biochemistry/sciences/Biomedical sciences
Experience working as medical technologist/ scientific officer in clinical laboratory
Minimum 5 years working experiences as field application specialist
Excellent communication verbally and written are important to succeed in the roles
Flexibility to travel internationally is required.
What else do you need to know?

With 47,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

Job ID: 83693

Slot Ambassador wanted – Marina bay casino – Singapore

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APPLY HERE

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casino marina bay sands singapore

Job no: 492413
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
To attend to players’ needs.
Ensure that all Slot areas are kept clean and well-stocked with supplies.
Verify and authorise slot machine transactions, including payouts and fills.
Ensure that every slot machine is in optimum operational condition.
Handle customer complaints personally wherever possible, redirect to relevant authority where necessary.
Maintain effective communication and information flow throughout the Slot Dept, with other Attendants, Supervisors and Shift Managers.

Protect all assets of the Company and the Slot Department at all times.
Recognize, acknowledge and nurture new premium slot players.
Comply with and administer Slot Department attendance guidelines and regulatory, Departmental and Company policies
Requirements:

Electronic gaming technical background is an advantage.
One year Slot Gaming experience preferred.
Good understanding of Slot Floor Operations preferred

Customer Relations Executive – Marina bay sands casino – SG

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
JOB SCOPE

1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport, hotel lobby, or casino entrance.
Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested.
Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation.
Record and update patron contact and play information as well as service preferences in ACSC & DexRM.
Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries, etc. and provide appropriate level of gifts and entertainment with management approval.
Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.

Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.
2. Telemarketing
Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM
3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS
College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts, including weekends and public holidays

VIP Host wanted – Marina bay sands casino – SG

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.

Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.
Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.

Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.
Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.
Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Mall Concierge wanted – Marina bay sands – SG

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492399
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
In view of the expansion of VIP service offerings by the Shoppes of Marina Bay Sands, we are looking for qualified candidates to take up these exciting roles.

Job Responsibilities
 
Provide excellent customer service to shoppers to the mall and development.
Handle face-to-face and phone enquires and feedback from public, shoppers and tenants.
Handle development attraction bookings, tickets sales and events.
Record incident reports and coordinate with various departments on tenants’ and shoppers’ requests, queries and feedback.
Perform Personal Shopping for VIP Guests (training will be provided)
Any other duties assigned.

JOB REQUIREMENTS

Relevant experience in hospitality environment.
Have basic knowledge of MS Office – Word and Excel.
Pleasant personality with excellent customer service attitude.
Able to work weekends, shifts and public holidays.