Area Director| Revenue Strategy| Luxury| APEC – Singapore Regional Office – Singapore

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Job Number 190005LZ
Job Category Revenue Management
Location Singapore Regional Office| Singapore| Singapore VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?
The Area Director of Revenue Strategy (ADRS) provides support to cluster and
hotel revenue management teams across all brands or in the defined geographic
area they support. This position works closely with Area Vice Presidents
(AVPs)| General Managers and revenue teams to ensure proper strategies are in
place to optimize total hotel revenue| including pricing strategy| mix
management| inventory management strategies and business evaluation approaches
that drive profitable revenue and RevPAR index.

CANDIDATE PROFILE

Education and Experience Required

4-year degree from an accredited university in Business Administration| Finance| Accounting| Hotel and Restaurant Management| or related

6 years of relevant professional experience in revenue management or related function| demonstrating progressive career growth and pattern of exceptional performance.

Key Experience

Experience leading and managing large scale initiatives and managing associated change.

Experience evaluating business trends.

History of consistently delivering business results.

Lodging Industry experience

Mastery of both the technical and strategic functions of Revenue Management (Inventory Management| Revenue Analysis| Business Evaluation and Market Strategy).

Strong working knowledge of the most current pricing and yield management systems| processes| and principles.

Demonstrated ability to take large volumes of complex information and present it in a clear and concise manner to senior management| owners and franchisees.

Strong team player; ability to successfully influence stakeholders at all levels in the organization.

CORE WORK ACTIVITIES

Act as the discipline expert to cluster and hotel leadership. Provide insight and context to revenue leaders| and help them meet their goals. Be a sounding-board for revenue management ideas and issues.

Actively engage in owner support as the discipline advocate. Develop appropriate franchise and owner relationships. Ensure that owners & franchisees are considered partners in designing and implementing Revenue Management initiatives and practices.

Provide recommendations on cluster and hotel pricing strategies| including transient| group and catering segments.

Understand and communicates the value of Marriott International and Marriott Brands as they relate to owners| franchise partnerships| and revenue management opportunities.

Provide pre-opening and conversion support to ensure effective pricing and revenue strategies are in place prior to hotel opening.

Ensure that revenue| sales and marketing leaders in the region understand and actively support MI promotion| Digital and Global Distribution strategies.

Provide insights and solutions to Sales leaders to ensure proper execution of individual hotel segment and revenue strategies.

Assist in the development of key company-wide initiatives by providing timely and detailed feedback| as well as commitment and support. Enlist the help of regional revenue leaders and Sales| Marketing and Revenue Management (SMR) Analytics team as appropriate.

Ensure brand standards are implemented and complied with in all revenue management efforts.

Understand| support and implement MI’s overall transient and group pricing strategy.

Lead the review process to help property teams identify trends and opportunities to maximize revenue for transient| group| and catering segments.

Direct hotels and clusters on effective Strategy Meetings processes| ensuring a Total Hotel Revenue Management focus.

Conduct audits to ensure system adoption practices are in place to optimize revenues in distribution| inventory| and yield management systems.

Determine and communicates best practices and learnings.

Partner closely with Area Director Sales & Marketing on cross functional initiatives. Also partners with Marketing and Digital leadership on the pull through of key discipline strategies.

Combine the latest technology with up-to-date business concepts to maximize total hotel revenue.

Communicate business trends to all area properties as well as key events in the city that will impact demand.

_

Director of Events – JW Marriott Hotel Singapore South Beach – Singapore

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Job Number 190004T5
Job Category Event Management
Location JW Marriott Hotel Singapore South Beach| Singapore| Singapore
VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Oversees the functions of Event Management| including the departments of Event
Planning| Banquets/Catering| Event Service and Event Technology (Destination
Management| if applicable). Position ensures implementation of the brand
service strategy and brand initiatives. The position has overall
responsibility for executing all property events with a seamless turnover from
sales to operations and back to sales. Ensures the team meets the brand’s
target customer needs| ensures employee satisfaction| focuses on growing event
revenues and maximizes the financial performance of the department.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Works with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property
operations.

• Works with culinary team to ensure compliance with food handling and
sanitation standards.

• Oversees Event Operations including Banquets| Event Services and Event
Technology.

• Oversees event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Leads the execution of brand service initiatives in event management areas.

• Develops an Event Management strategy that is aligned with the brand’s
business strategy and leads its execution.

Leading Event Management Teams

• Sets expectations and holds event management leadership team accountable for
desired service behaviors related to product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Identifies key drivers of business success and keeps team focused on the
critical few to achieve results.

• Ensures integration of departmental goals in game plans.

• Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and
deliver excellent guest service.

• Works directly with major groups when high profile and financial impact will
be significant (limited instances).

• Develops working relationships with outside vendors and establishes prices
and service agreements to enhance the event experience and to increase
additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for
events such as meetings| conferences| and conventions.

• Reviews and responds to results of Event Satisfaction Survey.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and
regulations.

• Reviews property specific event operations annually and makes appropriate
adjustments.

• Reviews staffing levels to ensure that guest service and operational needs
are met.

• Communicates and ensures departmental and property emergency procedures are
executed when necessary.

• Ensures that regular| ongoing communication is happening in all areas of
event operations (e.g.| BEO meetings| pre-event briefings| staff meetings|
food and beverage team| culinary team).

_

Director- Food and Beverage Operations – South East Asia – Hilton – Area Office – Singapore

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JOB DESCRIPTION
 
The Director| Food and Beverage Operations – South East Asia will assist
Hotels during pre-openings phase with implementation of procedures| concepts
operating standards as assigned.
What will I be doing?
As the Director| Food and Beverage (F&B) Operations – South East Asia| you
will be responsible for performing the following tasks to the highest
standards:
Attend new hotel projects and development meetings with regional teams| such as Technical Service| Owners and Consultants as required.
Implement guidelines for standard operating procedures to deliver guests satisfaction and business results.
Has a clear understanding of the different brands identity within Hilton| monitor the quality and operational performance appropriate to those brands.
Be fully acquainted with the brand standards of each brand for their applications.
Has experience and understanding of hotel operations| front and back-of-house which include the geographic and multi-cultural aspects of F&B.
Provide operational support and quality improvement to operating hotels.
Drive creativity while maintaining focus on business performance for all initiatives.
Maintain and increase Service standards| productivity and creativity leading to improved performance in F&B in Asia Pacific.
Establish and maintain strong working relationships with various internal stakeholders| owners| third party consultants| as well as hotel level management to facilitate the achievement of objectives.
Ensure the implementation of established procedures and coordination schedule for pre-opening assistance.
Represent and assist the Vice President| F&B – APAC in his function of F&B development and operational concerns.

What are we looking for?

A Director| Food and Beverage Operations – South East Asia serving Hilton
Brands is always working on behalf of our Guests and working with other Team
Members. To successfully fill this role| you should maintain the attitude|
behaviors| skills| and values that follow:

At least 5 years of management experience in hospitality| Food & Beverage i.e. F&B Director| Executive Chef| Director of Operations etc.
A proven track record of successful multi-property F&B experience| international and multi-cultural F&B exposure.
Analytical and creative ability to understand| articulate and create a business relation for unique and profitable initiatives.
A passion for customer service and quality as well as people relation.
Sound business judgment and creative decision maker.
Good knowledge of F&B and experience in food products| cooking techniques| beverage trends| catering and restaurant management.
Have a sound knowledge in International and local cuisines with culinary experience in multi complex F&B outlets and catering.
Understand kitchen and restaurant production| service logic and planning.
Have a good interest / exposure in F&B customer service and procedure from restaurants to bars and catering.
An individual who combines a confident| self-starting| high performance orientation with a track record that reflects a |can do| attitude.
Good interpersonal skills to influence| motivate and energize.
Outstanding verbal and written communication skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Director of Events – JW Marriott Hotel Singapore South Beach – Singapore

APPLY HERE

Job Number 190004T5
Job Category Event Management
Location JW Marriott Hotel Singapore South Beach| Singapore| Singapore
VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Oversees the functions of Event Management| including the departments of Event
Planning| Banquets/Catering| Event Service and Event Technology (Destination
Management| if applicable). Position ensures implementation of the brand
service strategy and brand initiatives. The position has overall
responsibility for executing all property events with a seamless turnover from
sales to operations and back to sales. Ensures the team meets the brand’s
target customer needs| ensures employee satisfaction| focuses on growing event
revenues and maximizes the financial performance of the department.

CORE WORK ACTIVITIES

Managing Event Management Operations and Budgets

• Researches and analyzes new products| pricing and services of competition.

• Works with direct reports to review scheduled events and troubleshoot
potential challenges/conflicts.

• Ensures the property is apprised of all groups that will impact property
operations.

• Works with culinary team to ensure compliance with food handling and
sanitation standards.

• Oversees Event Operations including Banquets| Event Services and Event
Technology.

• Oversees event planning team (BEO/Resume writers).

• Ensures meeting space and corresponding heart of the house areas are cleaned
and maintained.

• Ensures furniture and equipment is maintained and inventory levels are kept
in accordance to corporate guidelines.

• Leads the execution of brand service initiatives in event management areas.

• Develops an Event Management strategy that is aligned with the brand’s
business strategy and leads its execution.

Leading Event Management Teams

• Sets expectations and holds event management leadership team accountable for
desired service behaviors related to product and service delivery.

• Communicates a clear and consistent message regarding departmental goals to
produce desired results.

• Identifies key drivers of business success and keeps team focused on the
critical few to achieve results.

• Ensures integration of departmental goals in game plans.

• Ensures brand and regional business initiatives are implemented and
communicates follow-up actions to team as necessary.

Managing Profitability

• Encourages calculated risk-taking to generate incremental revenue and
deliver excellent guest service.

• Works directly with major groups when high profile and financial impact will
be significant (limited instances).

• Develops working relationships with outside vendors and establishes prices
and service agreements to enhance the event experience and to increase
additional revenue opportunities for the property.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or
exceeds guest expectations.

• Consult with customers in order to determine objectives and requirements for
events such as meetings| conferences| and conventions.

• Reviews and responds to results of Event Satisfaction Survey.

Conducting Human Resources Activities

• Works with Human Resources to ensure compliance with all applicable laws and
regulations.

• Reviews property specific event operations annually and makes appropriate
adjustments.

• Reviews staffing levels to ensure that guest service and operational needs
are met.

• Communicates and ensures departmental and property emergency procedures are
executed when necessary.

• Ensures that regular| ongoing communication is happening in all areas of
event operations (e.g.| BEO meetings| pre-event briefings| staff meetings|
food and beverage team| culinary team).

_

Associate Director – AECOM – Singapore

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AECOM Associate Director- Media & Communications (Singapore/Hong Kong
based) in Singapore- Singapore
Singapore – Singapore- Singapore
Job Summary
Responsible for implementation of an integrated external communications
strategy across the Asia region through media and social media to elevate
AECOM’s brand and support our business focus.
The role may be based in Hong Kong or Singapore depending on the current
location of the candidate.
Key responsibilities:
Establish and manage media strategies and initiatives located in Asia region and involving Asia-based spokespeople- including relations development with targeted English language media- media opportunities sourcing- media interviews preparation with key spokespeople- media follow-up & media coverage monitoring. Priority focus on media profile in Hong Kong- Singapore- Malaysia- Philippines and Indonesia.

Work collaboratively with Australia & New Zealand- Greater China and Southeast Asia MarComms Team Leaders to ensure media strategy and initiatives including deployment of spokespeople- support both APAC and local communications priorities.

Work in alignment with the direction and processes set by AECOM’s Corporate External Communications Office.

Lead on the development of key messaging and content to align all spokespeople across Asia.

Lead on media interview preparation for key spokespeople in preparation for specific media opportunities

Media releases writing- review- approval & issue in consultation with key parties including APAC External Communications Leader- APAC Chief Counsel- Global Communications

Issues prevention and management as needed

Manage media monitoring process- analysis and reporting to key stakeholders

Lead on the development of a coordinated calendar of APAC external and internal social media campaigns that support media and business initiatives

Minimum Requirements

Over 15 years of experience in external communications in one or more of our priority Asian marketplaces; media experience in India a plus

Ability to target and establish relationships with key contacts in relevant media

Prior experience of working in or with public relations firms

Articulate and versatile English writer with ability to adapt writing style for different genres (media- and internal and external social media)

Ability to translate English-Chinese language a plus

Skilled in using key social media platforms to drive positive engagement with AECOM

Multi-tasker- with strong time management- such as ability to develop copy under tight deadlines

Attention to detail and accuracy

Strong interpersonal skills and able to work with all levels of co-workers and different cultures

Strong team-worker – consultative- collaborative- supportive

Working in a multinational organization

Knowledge of the infrastructure industry preferred

Preferred Qualifications

Location: Singapore or Hong Kong

What We Offer

AECOM is a place where you can put your innovative thinking and business
skills into high gear and work alongside other highly intelligent and
motivated people. It|s a place where you can apply your skills to some of the
world|s most challenging- interesting- and meaningful projects worldwide. It|s
a place that values the diversity of our areas of practice and our people.
It|s what makes AECOM a great place to work and grow. AECOM is an Equal
Opportunity Employer.

_NOTICE TO THIRD PARTY AGENCIES: Please note that AECOM does not accept
unsolicited resumes from recruiters or employment agencies. In the absence of
a signed Recruitment Fee Agreement- AECOM will not consider or agree to
payment of any referral compensation or recruiter fee. In the event a
recruiter or agency submits a resume or candidate without a previously signed
agreement- AECOM explicitly reserves the right to pursue and hire those
candidate(s) without any financial obligation to the recruiter or agency. Any
unsolicited resumes- including those submitted to hiring managers- are deemed
to be the property of AECOM._

_Job Category_ _Marketing_

_Business Line_ _Support/Cross Services_

_Business Group_ _Design and Consulting Services Group (DCS)_

_Country_ _Singapore_

_Position Status_ _Full-Time_

_Requisition/Vacancy No._ _197152BR_

_Clearance Required_ _No_

_Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status._

Associate/ Associate Director (Mechanical) – AECOM – Singapore

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AECOM Associate/ Associate Director (Mechanical)- Singapore in
Singapore- Singapore
Singapore – Singapore- Singapore
Job Summary
Lead junior engineers in preparation of design report- calculation- drawings- specification- cost estimation and details/ schedules for projects.
Conduct mechanical services site survey.
Work with Professional Engineer in liaison preparation and follow up of authority submission.
Liaison with Client/ Architects/ Structural Engineers/ Electrical Engineer/ QS etc to produce the electrical services system design from concept to detail design.
Act as/ assist Project Manager in up-keeping the project ISO quality documentation and records.
Minimum Requirements

Minimum 8 -10 years mechanicial design experience in building and infrastructure projects

Good project management and technical skills

Registered PE with PEB well preferred

Familiar with local code and authority submission procedures

Team player and able to work independent with minimal supervision

Proficient in AutoCAD and BIM

Candidate with more years of relevant experience would be considered for senior position

Preferred Qualifications

Degree in Mechanical Engineering or related field

What We Offer

When you join AECOM- you become part of a company that is pioneering the
future . Our teams around the world are involved in some of the most cutting-
edge and innovative projects and programs of our time- addressing the big
challenges of today and shaping the built environment for generations to come.
We ensure a workplace that encourages growth- flexibility and creativity- as
well as a company culture that champions inclusion- diversity and overall
employee well-being through programs supported by company leadership. Our core
values define who we are- how we act and what we aspire to- which comes down
to not only delivering a better world – but working to “make amazing happen”
in each neighborhood- community and city we touch. As an Equal Opportunity
Employer- we believe in each person’s potential- and we’ll help you reach
yours.

Job Category Engineering – Mechanical

Business Line Buildings & Places

Business Group Design and Consulting Services Group (DCS)

Country Singapore

Position Status Full-Time

Requisition/Vacancy No. 204150BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard
to race- color- religion- sex- national origin- sexual orientation- gender
identity- disability or protected veteran status.

Food & Beverage – Assistant Director – The Ritz-Carlton – Singapore

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Job Number 190001WQ
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in leading the property’s food and beverage/culinary operation|
including Restaurants/Bars| Room Service| and Banquets/Catering| where
applicable. Position oversees the development and implementation of
departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures the food and
beverage/culinary operation meets the brand’s target customer needs| ensures
employee satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. Delivers products and services to meet or
exceed the needs and expectations of the brand’s target customer and property
employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage|
culinary| event management| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 4 years experience in the food and beverage| culinary| event
management| or related professional area.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions| food and wine
pairings| menu items and presentations.

• Develops a food and beverage operating strategy that is aligned with the
brand’s business strategy and leads its execution.

• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular| on-going communication occurs in all areas of food and
beverage (e.g.| pre-meal briefings| staff meetings| culinary team).

• Works with direct reports to review business in house and potential business
in surrounding area and troubleshoot potential challenges/conflicts.

• Ensures that regular| on-going communication occurs in all areas of food and
beverage (e.g.| pre-meal briefings and staff meetings).

• Reviews staffing levels to ensure that guest service and operational needs
are met.

• Sets expectations and holds food and beverage leadership team accountable
for demonstrating desired service behaviors.

• Provides feedback to employees based on observation of service behaviors.

• Utilizes employee feedback and an “open door” policy to identify and address
employee problems or concerns in a timely manner.

• Communicates critical information gained from pre- and post-convention
meetings to areas of responsibility.

• Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage
is performing against budget.

• Ensures cash control and liquor control policies are in place in food &
beverage areas and followed by all related employees.

• Encourages calculated risk-taking to generate incremental revenue and
deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds
guest expectations.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisals with direct reports according to
Standard Operating Procedures.

• Communicates and executes departmental and property emergency procedures.

• Hires food & beverage leadership team members who demonstrate strong
functional expertise| creativity and entrepreneurial leadership to meet the
business needs of the operation.

• Ensures new hires participate in the department’s orientation program and
receive the appropriate new hire training to successfully perform their job.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Establishes guidelines so employees understand expectations and parameters.

• Ensures employees receive on-going training to understand guest
expectations.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Director of Marketing Communications – The Westin Singapore – Singapore

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Job Number 18002XVI
Job Category Sales and Marketing
Location The Westin Singapore| Singapore| Singapore VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

JOB SUMMARY

The Director of Marketing Communications is responsible for the planning|
direction| control| and coordination of all communication activities| with an
emphasis on public relations. Promotes and maintains good communications in
order to enhance the prestigious image of the hotel and by doing so
contributes to the revenues of the hotel.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 4 years experience in the sales and marketing|
guest services| front desk| or related professional area.

OR

• 2-year degree from an accredited university in Business Administration|
Marketing| Hotel and Restaurant Management| or related major; 2 years
experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Marketing Communications Activities

• Develops an annual communications plan with specific goals and budgets as
outlined in the hotel|s marketing plan/communications manual. Prepares working
plans to achieve goals and ensures the communications team is fully briefed on
goals and progress.

• Compares actual achievements against goals on a regular basis and takes
corrective action.

• Assists the DOM in the planning of all mailing activities| and oversees
their execution.

• Ensures that the corporate ID manual is kept up-to-date and implemented as
appropriate.

• Prepares on a timely basis the monthly sales & marketing “communications”
report.

• Supervises and directs photography for advertising| collateral and public
relations purposes in liaison with the DOM| the advertising agency and the
field marketing department at corporate office.

• Ensures the department has a comprehensive master slide/photo/CD library for
all advertising| collateral and public relations activities| and regularly
sends these to corporate office for the image library.

• Supervises operations of the in-house art department.

• Monitors activities of competitor hotels and trends within the industry.

Managing Public Relations Activities

• Acts as official spokesperson for the hotel when appropriate and responds to
all media requests within 24 hours.

• Compiles and maintains a comprehensive list of media contacts and manages
them as per the media account management system. Delegates assigned accounts
to communications staff as appropriate but takes full responsibility for the
key media by maintaining and developing close relationships

• Prepares press releases for appropriate targeted media| locally| regionally
and internationally.

• Works closely with the corporate and international press offices on
developing story angles.

• Plays a key role in community and government relations as well as VIP
handling.

• Secures opportunities| directs and attends hotel sponsored events| and
develops targeted partner relationships.

• Creates and organizes press promotional activities.

• Participates in the press events/trips organized by the regional PR offices
as required.

• Conducts press blitzes when appropriate.

• Ensures press kit information is comprehensive and kept up-to-date.

Managing Advertising Activities

• Works with the DOM and advertising agency on the rooms and food & beverage
tactical advertising campaigns| creative and media plans.

• Maximizes advertising budget by ensuring that the hotel|s creative message
and media activities are consistent with the advertising of sister hotels and
the company group advertising.

• Ensures that the advertising creative is in synergy with the company|
projecting a consistent and quality message.

• Reviews the hotel|s market segmentation and other appropriate marketing
reports to ensure that the media scheduling matches those segments.

• Monitors and maintains media schedules as well as prompt settlement of
accounts.

Managing Direct Marketing Activities

• Takes an integrated approach to DM activities| ensuring a consistent and
quality image is projected.

• Assists the DOM in the planning| implementation and tracking of electronic
marketing activities.

• Maintains budget control.

Manages Collateral

• Coordinates and executes production of all printed materials| with
assistance of advertising agencies| following the specifications stipulated in
the corporate ID manual.

• Ensures hotel information is updated regularly on the internet/intranet.

• Supervises the production and quality of all displays and temporary signage
in hotel public areas.

• Supervises and budgets for quality gift items as appropriate. Ensures
correct usage of hotel logo on gift items as stipulated in corporate ID
manual.

• Supervises the in-house graphic designer and/or print shop.

_

Director L+D Operations APAC – Singapore Regional Office – Singapore

APPLY HERE

Job Number 18003J6E
Job Category Human Resources
Location Singapore Regional Office| Singapore| Singapore VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
POSITION SUMMARY
As a member of the Asia Pacific Learning & Development Team| the Director|
L+D| Operations contributes leadership and a high level of specialized
knowledge and skills in the area of Learning Technology| Analytics| L+D
logistics| governance processes| communication and Project Management. The
role is responsible for ensuring L+D maximizes and leverages the use of
learning technology and analytics and oversees the L+D governance process
within the Continent. They are accountable for leading a diverse team of L+D
professionals. Overall| the incumbent is expected to drive outcomes in the
critical areas of learning technology plus work on strategic projects.
Responsible for selection| supervision and development of L&D professionals
reporting to this position. In partnership with the VP| Learning and
Development and other key senior L+D leaders| is responsible for identifying
Continent training and development needs that are aligned with the business
strategy and supports the strategic planning process to ensure we run an
effective and efficient organization. In conjunction with the other key
stakeholders oversees the financial management of the team including budgeting
and forecasting. Strong liaison and partnership with relevant partners is
essential including overall vendor management.

EXPECTED CONTRIBUTIONS

RESOURCE MANAGEMENT

Oversees the L+D Continent program deployment process from a strategic perspective

Sets the governance process and guidelines for materials management including vendor management

In partnership with the Regional Directors| L&D develops the Training Delivery Scheduling process to ensure the team operates effectively and efficiently while ensuring work life balance

Supports the various L+D functions in their productivity analysis and make recommendations for optimal use of their resources to achieve business goals effectively and efficiently

GOVERNANCE

In conjunction with Global L+D team ensures that we have a strong governance process in place which includes developing and implementing a process for training program review and evaluation within the Continent

Monitors the Global and develops the Continent’s project pipeline and makes recommendations based on capacity and priorities

Reviews the Global Heatmap and creates the Continent Heatmap and ensures all key stakeholders are looped in

Develops and aligns the Continent Governance Process with the Global process

Educate and update relevant stakeholders on what and how the Governance Process works

Take full responsibility for the Governance Process in the Continent including the formation and stewardship of a Governance Committee

FINANCIALS

In partnership with finance manages the overall P+L for the department. Hosts the monthly P&L meeting with Finance and the Regional Directors| L&D. Ensure that the VP L&D is in attendance as the Ops Director will be required to provide a high-level summary to the VP. Reviews monthly revenue forecasts and ensures that all programs at least break even.

Establishes partnerships with Continent and Global L+D Ops/Finance stakeholders and educates key Continent stakeholders on all funding matters.

Maintains and shares with the relevant parties an accurate list of “no go’ hotels.

Drives the budgeting process utilizing business modelling.

LEARNING TECHNOLGY AND ANALYTICS

Leads the area of learning technology and analytics to drive L+D capability and business impacts of L+D programs.

Ensures that the company’s Learning Management System and Development systems are learner-centric and fully utilized across the Continent

Works with the LT+A Manager to ensure that training initiatives in the Continent have measurable outcomes that are tied to key business strategies.

Partner with other L+D SLT in defining what needs to be measured to enable meaningful analytics to be provided for strategic decision making

Ensure that all relevant stakeholders are provided with L+D analytics that enable strategic decision making.

PROJECT MANAGEMENT

Coordinates the roll out of major projects or L+D initiatives within the Continent

Ensures effective planning and resourcing

Responsible for guiding any change management processes if required

Chairs project management meeting and keeps all stakeholders informed.

COMMUNICATIONS

Provides strategic direction on the L&D communication strategy and positioning of AP L+D. Works with the L+D Communications Manager to review and ensure that the communications strategy is aligned with the overall team’s and Continent’s directions.

Approves the L+D training calendar

Implements an L+D marketing process that ensures that all L+D programs are well publicized to driven participant numbers

Reviews and approves the content of JAM groups etc.

Partners the Regional L+D Director and Senior Director| Performance Advisory| Design| Development and Deployment to evaluate material translation requirements for the Continent and makes recommendations on how to ensure the end users are provided with accurate and timely translations.

GENERAL

Serves as champion of Marriott culture instilling the core values and principles of Marriott| demonstrated in all behaviors and conversations

Completes all project work in partnership with L+D Leaders within budgetary requirements and time frames.

Performs other duties as assigned to meet business needs.

CANDIDATE PROFILE

Experience

Minimum of 10 years experience in the areas of logistic management| communications| analytics| project management and/or Learning Technology.

Previous on-property senior HR Management or L&D specialist experience.

Previous experience working in an organization with globally dispersed operations and implementing program across different countries required. Knowledge of the Asia Pacific region preferred.

Experience with both global and continent projects.

Skills and Knowledge

Prior success in the creation and implementation of L&D strategies.

Demonstrated ability to consult with HR colleagues and business leaders on complex business issues.

Ability to deal effectively with ambiguity.

Ability to influence and engage global business partners and gain support for solutions to talent challenges.

Effective negotiation| influencing and conflict management skills

Proven ability to use metrics and data analysis to identify and resolve process efficiency issues.

Excellent English verbal and written communication skills.

Knowledge of overall hotel operations as they affect department working and business success.

Financial management skills e.g.| ability to analyze P&L statements| develop operating budgets

Ability to use standard software applications particularly word| excel| power point

Strategic planning and analytics skills

Ability to evaluate business trends| determine applicability to Marriott and modify business strategies accordingly

Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a high performing work environment and maximize the return on talent

Ability to work independently and take constructive action without relying on directions from others

Ability to network and build relationships to grow the business

Ability to exercise flexibility in order to accomplish goals

Effective problem-solving and decision-making skills; can choose a course of action amongst options involving uncertainty or risk; encourages new innovative solutions when appropriate

Strong communication and presentation skills (verbal| listening| writing)

Education or Certification

University Degree in Hotel or Business Management preferred

PERFORMANCE CONTRIBUTIONS| COMPETENCIES & BEHAVIOURS

BUILDING RELATIONSHIPS

Customer Relationships

Shows an understanding of the needs of different customer segments and develops appropriate service strategies.

Creates a service-oriented environment and empowers others to build strong customer relationships.

Monitors customer feedback and service metrics to improve service delivery.

Uses appropriate risk management resources when serious customer situations occur.

Global Mindset

Creates and coaches others on promoting an environment where everyone is valued and included.

Models and holds others accountable for promoting the Company culture of service| opportunity| respect| and fair treatment.

Acts when others are treated unfairly or are not valued and respected for their unique skills.

Looks for and uses ideas and opinions from diverse sources.

Promotes the attraction| development| and retention of a multicultural and multigenerational workforce.

Ensures that all associates have the opportunity to achieve their full potential.

Sponsors programs that promote inclusion and engagement.

Maintains an awareness of changing customer and associate expectations.

GENERATING TALENT AND ORGANIZATIONAL CAPABILITY

Organizational Capability

Continuously improves department| team| and job structures.

Puts systems and work processes in place to manage department performance.

Brings together the appropriate mix of team and associate knowledge and skills to do the job and drive innovation.

Establishes and ensures understanding of the scope of decision-making authority for team members.

Models and holds direct reports accountable for using meetings and other forums to regularly communicate with team.

Talent Management

Models and coaches others on building an environment that supports feedback and ongoing development.

Sets department expectations for desired behavior| knowledge| and skill levels.

Coaches others by providing constructive feedback.

Helps others identify developmental needs and monitor progress.

Builds relationships to attract talent and actively recruits candidates with skills in high demand.

Models and holds others accountable for using recruiting and hiring tools to select top talent.

Creates on-boarding plans and helps new hires become comfortable in their new role.

LEADERSHIP

Adaptability

Models and coaches others on staying calm and focused during stressful situations.

Communicates the need for change in a positive way that encourages commitment.

Holds others accountable for identifying ways to implement desired changes.

Models flexibility and adjusts others’ and own priorities when managing multiple demands.

Develops strategies and identifies resources to implement and manage change.

Takes steps to minimize the stress others feel when change occurs.

Communication & Professional Demeanor

Actively listens and uses appropriate communication styles to deliver information in a clear and concise way.

Influences others to accept a point of view| gain consensus| or take action.

Keeps leaders informed about key issues.

Displays a leadership style that conveys confidence and encourages respect from others.

Problem Solving & Decision Making

Models and sets expectations for solving complex problems related to daily operations.

Collects and compares information from different sources to evaluate alternatives| consider their potential impact| and make decisions.

Involves area/market and property leaders to gain agreement and support before making high-impact decisions.

Makes complex decisions and guides others to implement solutions in a reasonable amount of time.

LEARNING & APPLYING PROFESSIONAL EXPERTISE

Applied Learning

Models and holds others accountable for evaluating own strengths and developmental needs.

Models and holds others accountable for participating in stretch assignments and other professional development activities.

Stays current on industry and discipline trends and holds others accountable for using relevant best practices.

Establishes training requirements for the department and holds direct reports accountable for meeting training goals.

Business Acumen

Uses an understanding of market dynamics and the business environment to identify opportunities for improvement.

Sets the department performance standards for key business metrics.

Models and coaches others on making business decisions based on data from a variety of sources.

Evaluates profit and loss statements| develops operating budgets| and conducts forecasting for the department.

Demonstrates sound business judgment when addressing resource needs and improving efficiencies while balancing guest| associate| and financial results.

Implements innovative programs to maximize the revenue potential of different customer groups.

Technical Acumen

Models and stays current in area of expertise.

Ensures compliance with applicable laws and regulations across departments.

Builds partnerships across departments to solve complex issues and improve performance.

Analyzes unique technical issues| systems| or problems that have broad impact.

Establishes technical standards and processes to support work requirements.

MANAGING EXECUTION

Building & Contributing to Teams

Coordinates with other departments and helps clarify the responsibilities of each group.

Communicates clear expectations about how departments| teams| and individuals contribute to property success.

Considers associates’ strengths and team dynamics when assigning work.

Coaches and holds others accountable for establishing team-building strategies and encouraging cooperation.

Involves team members in making decisions that impact them.

Recognizes achievements that support department success. Driving for Results

Driving for Results

Reinforces a team environment that encourages accountability| high standards| innovation| and strong business performance.

Works with direct reports to establish shared and individual goals.

Monitors department| team| and individual performance.

Makes sure associates are clear on expectations| timelines| and budget requirements.

Identifies and focuses on business opportunities that have the highest value for the property.

Planning & Organizing

Helps others understand work requirements by explaining why the work is important and by breaking down projects into manageable tasks.

Analyzes department| team| and individual workload to prioritize tasks and delegate appropriately.

Identifies and obtains the equipment| materials| personnel| and other resources departments and teams need to accomplish their work.

Establishes and coaches others on processes for monitoring work quality and project milestones.

_Marriott International is the world’s largest hotel company| with more
brands| more hotels and more opportunities for associates to grow and succeed.
We believe a great career is a journey of discovery and exploration. So| we
ask| where will your journey take you?_

_

Regional Director| Learning + Development APEC (Based in Singapore) – Singapore Regional Office – Singapore

APPLY HERE

marriott hotel logo
marriott hotel logo
Job Number 18003468
Job Category Human Resources
Location Singapore Regional Office| Singapore| Singapore VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
POSITION SUMMARY This role is responsible for the oversight of all Learning + Development (L+D)
Delivery responsibilities in the Asia Pacific (excluding China) Region|
otherwise known as APEC. This position is part of the L&D Senior Leadership
team and is expected to be able to provide strategic input on all areas
pertaining to L+D initiatives and issues for the Continent. . A key component
of this role includes being a Training Business Partner for key stakeholders
within the Region including but not limited to the COO and VP| HR.

The Regional Director is accountable for leading a team of L+D professionals
to deliver extraordinary learning experiences. As an ambassador for Marriott
International| this position will be responsible for building trusted and
engaging relationships at all levels of continent| area and market leadership
and across all disciplines| whilst always acting in accordance with Marriott
International’s Guidelines for Leaders| demonstrating our company culture and
values through all interactions| with all business decisions and with all
stakeholders.

EXPECTED CONTRIBUTIONS

Oversee the schedules of all markets within APEC to ensure efficient productivity and identify opportunities to create effective capacity.

Overall responsibility for the Delivery team engagement

Partner with Director of L+D Operations for ongoing review of Delivery analytics| communications and financial reporting. In terms of Delivery analytics review and discussion the information must be used to fine tune and implement a delivery strategy that best meets the market’s needs while optimizing our resources.

Drive innovation within the Delivery area including partnering with Ops and PADDD to look at ways to improve the Delivery processes (e.g. certification process of new programs and scheduling).

Partner with Sr. Director of Performance Advisory| Design| Development and Deployment (PADDD) providing program feedback and sharing market needs on a regular basis.

Partner with Sr. Director Talent Development and Brand Initiatives (TDBI) to ensure the delivery of all programs| both iLT and vILT are of the highest standards and in accordance with all brand requirements.

Schedule quarterly meetings with all Area Vice Presidents/Area Directors of HR to share information| gather feedback and strategically plan development initiatives.

Schedule at least quarterly meetings with the VP Human Resources APEC to discuss year to date results| current market challenges/trends and future planning of development strategies.

Schedule as a minimum 6-monthly reviews with COO APEC and VP Human Resources APEC to share results and discuss next 6-month strategies

In conjunction with Performance Advisory conduct an annual in-depth Training Needs Analysis using appropriate tools| gathering information from stakeholders within their Region with a focus on property level requirements.

Partner with the Delivery Directors to build a strong network of L+D professional trainers to support delivery of programs within APEC. Champion their development| ensure their certification is approved only when the standards are consistently met.

Manage the APEC training budget and provide accurate billing and expense information for processing

Ensure that onboarding of new team members is executed effectively and efficiently based on individual needs.

Identify development opportunities for direct reports that provide them with stretch goals and new challenges to ensure engagement.

Review LPA for all Delivery Team members to ensure goal alignment and ongoing discussions over the 12-month operating period.

Support the creation of a strong talent pipeline for L+D both at property and above property level.

Work with the Directors to develop IMTN (International Management Trainers Network) members and monitor performance on a regular basis.

Monitor the integrity of program facilitation for all team members including IMTNs

Monitor all IMTN Assessments and provide feedback to facilitators to ensure consistency of program delivery.

Provides consistent| relevant and timely information to senior leaders| ensuring all reporting requirements are achieved within designated time frames

Use consultative and influencing skills with area teams| general managers| executive committee members and training managers to ensure commitment to all training initiatives.

Develop proactive partnerships with Area and On-Property HR and Training Leaders| providing information and support as required for their development strategies.

Update all training personnel on the latest developments| create effective networks to leveraging cluster resources & best practices.

Support in the orientation and development of property L+D managers/officers by providing assistance to HR leaders on the Onboarding process for all the new hired training personnel.

Work closely with the property Training / HR leaders to ensure all on property training programs are being delivered effectively and support business needs

Serve as champion of Marriott culture instilling the core values and principles of Marriott| demonstrated in all behaviors and conversations

Initiative and sustain a recognition program for Delivery Team in consultation with the Regional Director Greater China that provides appropriate and timely recognition of work performed| goals achieved and/or stakeholder feedback received

Provide support| guidance and resources to support other discipline initiatives where appropriate and in consultation with VP L+D.

Partner with ADHR members to support area specific training programs and initiatives as these arise.

Perform other duties as assigned to meet business needs.

CANDIDATE PROFILE

Experience

Minimum 3 years in a senior training management role is essential

Proven experience in leading a team; working effectively with a remote team will be highly advantageous

An operations background will be an added advantage.

Minimum 4 years Leadership experience (highly preferred Executive Committee level or equivalent)

Skills and Knowledge

Adult Learning – is knowledgeable and has hands-on experience in understanding and facilitating adult learning

Facilitation and Training – has mastered skills in facilitation| training and presentation including delivery of vILT

Human Resources – thinks strategically and demonstrates connectivity with training strategy and overall human resources goals

Business Acumen – demonstrates a solid understanding of the business based on own experience

Knowledge of overall hotel operations is a benefit but not essential

Ability to use standard software applications including Word| Excel| Power Point and use of audiovisual equipment

Planning skills

Self-Motivated and ability to take initiative action without relying on directions from others all the time| whilst keeping

Direct manager informed

Ability to network and build relationships by various communication means

Ability to exercise flexibility rather than rigid adherence to procedures to accomplish goals

Strong problem-solving skills; encourages new innovative solutions when appropriate

Strong communication skills (verbal| listening| writing)

Effective conflict management skills| respecting a diverse| multi-cultural environment

Education or Certification

University degree in Hotel or Business Management preferred

High School Diploma or equivalent minimum requirement in conjunction with a minimum of 5 years industry experience RMANCE CONTRIBUTIONS| COMPETENCIES & BEHAVIOURS

BUILDING RELATIONSHIPS

Co-worker Relationships

|

Builds strong working relationships across departments.
Models and coach’s others on creating an open| trusting| and supportive work environment.
Coaches others on how their behavior impacts coworkers and the work environment.
Coaches direct reports to work together to set expectations for achieving shared goals

Customer Relationships

Shows an understanding of the needs of different customer segments and develops appropriate service strategies.
Creates a service-oriented environment and empowers others to build strong customer relationships.
Monitors customer feedback and service metrics to improve service delivery.
Uses appropriate risk management resources when serious customer situations occur.

Global Mindset

Creates and coach’s others on promoting an environment where everyone is valued and included.

Models and holds others accountable for promoting the Company culture of service| opportunity| respect| and fair treatment.

Acts when others are treated unfairly or are not valued and respected for their unique skills.

Looks for and uses ideas and opinions from diverse sources.

Promotes the attraction| development| and retention of a multicultural and multigenerational workforce.

Ensures that all associates have the opportunity to achieve their full potential.

Sponsors programs that promote inclusion and engagement.

Maintains an awareness of changing customer and associate expectations.

GENERATING TALENT AND ORGANIZATIONAL CAPABILITY

Organizational Capability

Continuously improves department| team| and job structures.

Puts systems and work processes in place to manage department performance.

Brings together the appropriate mix of team and associate knowledge and skills to do the job and drive innovation.

Establishes and ensures understanding of the scope of decision-making authority for team members.

Models and holds direct reports accountable for using meetings and other forums to regularly communicate with team.

Talent Management

Models and coaches’ others on building an environment that supports feedback and ongoing development.

Sets department expectations for desired behavior| knowledge| and skill levels.

Coaches others by providing constructive feedback.

Helps others identify developmental needs and monitor progress.

Builds relationships to attract talent and actively recruits candidates with skills in high demand.

Models and holds others accountable for using recruiting and hiring tools to select top talent.

Creates on-boarding plans and helps new hires become comfortable in their new role.

LEADERSHIP

Adaptability

Models and coaches’ others on staying calm and focused during stressful situations.

Communicates the need for change in a positive way that encourages commitment.

Holds others accountable for identifying ways to implement desired changes.

Models flexibility and adjusts others’ and own priorities when managing multiple demands.

Develops strategies and identifies resources to implement and manage change.

Takes steps to minimize the stress others feel when change occurs.

Communication & Professional Demeanor

Actively listens and uses appropriate communication styles to deliver information in a clear and concise way.

Influences others to accept a point of view| gain consensus or take action.

Keeps leaders informed about key issues.

Displays a leadership style that conveys confidence and encourages respect from others.

Problem Solving & Decision Making

Models and sets expectations for solving complex problems related to daily operations.

Collects and compares information from different sources to evaluate alternatives| consider their potential impact| and make decisions.

Involves area/market and property leaders to gain agreement and support before making high-impact decisions.

Makes complex decisions and guides others to implement solutions in a reasonable amount of time.

LEARNING & APPLYING PROFESSIONAL EXPERTISE

Applied Learning

Models and holds others accountable for evaluating own strengths and developmental needs.

Models and holds others accountable for participating in stretch assignments and other professional development activities.

Stays current on industry and discipline trends and holds others accountable for using relevant best practices.

Establishes training requirements for the department and holds direct reports accountable for meeting training goals.

Business Acumen

Uses an understanding of market dynamics and the business environment to identify opportunities for improvement.

Sets the department performance standards for key business metrics.

Models and coaches’ others on making business decisions based on data from a variety of sources.

Evaluates profit and loss statements| develops operating budgets| and conducts forecasting for the department.

Demonstrates sound business judgment when addressing resource needs and improving efficiencies while balancing guest| associate| and financial results.

Implements innovative programs to maximize the revenue potential of different customer groups.

Technical Acumen

Models and stays current in area of expertise.

Ensures compliance with applicable laws and regulations across departments.

Builds partnerships across departments to solve complex issues and improve performance.

Analyzes unique technical issues| systems| or problems that have broad impact.

Establishes technical standards and processes to support work requirements.

MANAGING EXECUTION

Building & Contributing to Teams

Coordinates with other departments and helps clarify the responsibilities of each group.

Communicates clear expectations about how departments| teams| and individuals contribute to property success.

Considers associates’ strengths and team dynamics when assigning work.

Coaches and holds others accountable for establishing team-building strategies and encouraging cooperation.

Involves team members in making decisions that impact them.

Recognizes achievements that support department success.

Driving for Results

Reinforces a team environment that encourages accountability| high standards| innovation| and strong business performance.

Works with direct reports to establish shared and individual goals.

Monitors department| team| and individual performance.

Makes sure associates are clear on expectations| timelines| and budget requirements.

Identifies and focuses on business opportunities that have the highest value for the property.

Planning & Organizing

Helps others understand work requirements by explaining why the work is important and by breaking down projects into manageable tasks.

Analyzes department| team| and individual workload to prioritize tasks and delegate appropriately.

Identifies and obtains the equipment| materials| personnel| and other resources departments and teams need to accomplish their work.

Establishes and coach’s others on processes for monitoring work quality and project milestones.

Marriott International is the world’s largest hotel company| with more brands|
more hotels and more opportunities for associates to grow and succeed. We
believe a great career is a journey of discovery and exploration. So| we ask|
where will your journey take you?

_