Assistant Manager wanted at AVIVA – Singapore

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Assistant Manager, Distribution Operations
Singapore
PURPOSE OF THE ROLE
Distributors’ Commission Management:

Ensure timely and effective response to commission enquires from Partners
Educate relevant stakeholders on general commission knowledge & principles
Timely escalation of critical commission issues to Senior Manager with effective follow-up & follow-through
Ensure effective end-to-end resolution of commission discrepancies within a reasonable time frame
Effective management of Distributors who informed Aviva of possible commission discrepancies
Ensure effective commission computation testing within agreed timeline as and when required
Ensure that Remuneration Schedules are prepared, maintained and delivered to new and existing partners

Ensure that Register of Partners’ Distribution Agreement is maintained to allow effective identification of unique key clauses
Provide Production Information Deck of new products to Partners to facilitate product due diligence
Strategic Incentive Management:

Good understanding of incentive mechanics and desired outcomes (tracking & fulfillment requirements)
Maintenance of Incentive Payment Register
Accurate incentive performance tracking and incentive entitlement computation
Ensures accurate and timely payment of incentive
Effective management of and timely response to all internal & external enquiries
Distribution/D Ops related projects implementation/system enhancement:

Perform effective testing within agreed timeline as and when required
Effective risk management:

Compliance with PDPA and data security guidelines
QUALIFICATION

University graduate (preferably in Finance or Business related discipline)
Diploma holders with relevant experience and expertise will be considered
SKILLS/KNOWLEDGE

Good leadership, supervisory and presentation skills
Strong project management and analytical skills
Open-minded, receptive to new ideas and cope well with changes and tight timelines
Ability to build strong working relationships at all levels of the Company
Highly-motivated and organised
Meticulous with an eye for details
Effective oral and written communication skills
Good working knowledge of MS Office software applications, particularly MS Excel
Good knowledge of insurance practices, operations and work processes will be an advantage
Good understanding of AS400 system will be an advantage
EXPERIENCES

Minimum 7-10 years of relevant experience in delivery of critical support functions in a fast-paced environment
Minimum 1 year of experience in project management and staff/team supervision
Experience in Distributors’ Compensation in the Life Insurance industry will be an advantage
Experience in life insurance industry will be highly valued