Fitness Club Receptionist wanted at Marina Bay Sands – Singapore

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

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BANYAN TREE SPA MARINA BAY SANDS SINGAPORE
BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

Job no: 492443
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
Job Responsibilities

Operational
Enhances guest recognition at all times by addressing guest by name and interacting with them on a professional level.
To open and close the reception fitness club centre on set times established by management.
Always offers an alternative if a requested service is unavailable.
Always visible to guests by being present at the reception desk.
Be fully conversant with Banyan Tree Fitness Club services and facilities in order to be able to make helpful recommendations.
Answers telephone calls in a professional, courteous and polite manner in accordance with company’s standards
Accepts and accurately record all guest bookings for Fitness Club services in accordance with departmental procedures.
Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures.

Accepts responsibility for, and enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
To report any guest comments or complaints to the Fitness Club Supervisor as soon as convenient. In the absence of the fitness Club Supervisor, guest comments should be reported to the Fitness Club Manager
Before opening and closing the reception center, always make sure the vicinity is clean and tidy, including windows and any other areas which are visible to guest.
Be responsible and ensuring guest sign in/out on the registration disclaimer forms before commencing any activities within the facilities and in accordance to company policy.
To cooperate and participate in all social and cultural activities, including events when requested by Management.
General

Reports for duty punctually wearing the correct uniform and nametag at all times.
Maintains high standard of personal appearance and hygiene at all times.
Attends briefings and meetings as requested.
Conducts inspection of the Fitness Club areas when required and as directed.
Has a complete understanding of the company’s procedures in respect to health, hygiene and safety.
Reports and sends lost property to the Lost and Found office, in accordance with hotel’s procedures.
Attends all scheduled training, even if this should fall outside of regular working hours.
Performs any other tasks as directed by superior.
Support all Fitness Club operations during operations as required and directed by superior.
Ensure that all department reports and correspondence are completed accurately and punctual.
Ensure registration forms are available for guest to use.
Always save all records and registration forms inside the file folder of the fitness centre.
Performance Evaluation Criteria

Mystery Shopper Results.
Cleanliness and maintenance of the Fitness Club reception and lobby areas.
Personal hygiene and grooming.
Attendance at scheduled training courses
Adheres to Banyan Tree Standards.

JOB REQUIREMENTS

Minimum NITEC/GCE ‘O’, ‘N’ Level qualification and above or equivalent practical experience
Pervious Fitness, Hotel or Customer Service environment.
Candidate with at least 1 year related customer service experience and proven ability in performing basic administrative duties would have added advantage.
Computer literate with good knowledge of Microsoft office skill
POS and Opera hotel system
Must be able to work shift

Spa Director wanted at St Regis hotel -Singapore

st regis hotel singapore

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st regis hotel singapore
st regis hotel singapore

Job Number 18002938
Job Category Spa
Location The St. Regis Singapore, Singapore
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and at least 5 years’ relevant experience in managing a spa.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.

• Oversees retail product research, product selection and purchasing, product display.

• Manages supply inventories and purchasing control, including uniforms.

• Monitors the spa’s actual and projected sales to ensure revenue goals are met or exceeded.

• Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.

• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

• Ensures spa services are included in all property-related marketing and advertising.

• Identifies and recommending new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy

• Monitors and Manages the payroll function.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Therapist wanted at Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 180026Y8
Job Category Spa
Location The Ritz-Carlton, Millenia Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Provide massage services to guests using props and/or products. Provide waxing and skincare services to guests. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Assess guest needs, inquire about contraindications (e.g., allergies, high blood pressure, pregnancy), and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of service. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes, and check with guest to ensure guest comfort and safety throughout service. Promote and sell spa/salon services and retail products. Clean, maintain, and sterilize tools. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Senior Therapist wanted at Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Fitness Centre & Spa – Senior Therapist
Job Number 180027JR
Job Category Spa
Location The Ritz-Carlton, Millenia Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Provide massage services to guests using props and/or products. Provide waxing and skincare services to guests. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Assess guest needs, inquire about contraindications (e.g., allergies, high blood pressure, pregnancy), and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of service. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes, and check with guest to ensure guest comfort and safety throughout service. Promote and sell spa/salon services and retail products. Clean, maintain, and sterilize tools. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.