Bellhop (Bellman) wanted at Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492326
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Handle luggage including long-term/short-term storage for both arriving and departing guests with the support of luggage handling equipment such as birdcage trolley. This includes proper handling, tagging, recording, storage and delivery of luggage.
Rotate to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure seamless arrival and departure guest experience.
Deliver incoming items to the guestrooms at the request of Guest Services Dispatcher/Supervisor/Captain or/and guests.
Maintain the tidiness and cleanliness of the luggage rooms and luggage trolleys.
Attend to basic guest enquiries pertaining to tourist information.
Sort and deliver the requested daily newspapers to all VIP rooms, suites and scheduled rooms.
Direct/Relay guest requests and queries to the appropriate department for follow up.
Work closely with other departments to provide unforgettable memories for our guests.
Perform any other duties and responsibilities as and when assigned by the Management.

JOB REQUIREMENT

Prior experience in the same capacity is an advantage.
Minimum secondary education
Excellent guest relations, and communication skills
Candidates must have a fair command of spoken and written English
Well-groomed and professional disposition

Guest Service Agent wanted – Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Pools and Recreation
Apply nowJob no: 493522
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Required to be stationed at the Skypark pool gantry to ensure hotel policy of one key card per guest.
Welcome and direct hotel guests/ visitors entering the Infinity Pool.
Ensures that the Infinity Pool is kept clean and well-maintained.
Interact with and answer hotel guests’ and visitors’ questions to provide for a service-minded experience on the Infinity Pool.
Be able to lead tours and be conversant during the tours about local points of interest and attractions.
Process guest’s requests and in the event, if the request is not directly related to his/her area of capacity, the request must be owned and forwarded to the appropriate department.
Perform activities based on Service Quality Review standards e.g. guests’ keycard policy, towels collection and pool policies

Works closely with Pools & Recreation Management team and other related departments to ensure guests’ requests are followed through.
Be conversant with closure operations process during inclement weather conditions.
Perform any other duties and responsibilities as and when assigned by Management.
Be conversant with all facets of the Pools & Recreation operations including fire safety and emergency related procedures.
Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager.
Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.
Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.
Perform administrative duties as requested such as filing of reports.
Contribute ideas to improving the operations of Pools & Recreation.

JOB REQUIREMENTS

Minimum GCE ‘N’ or ‘O’ Levels.
Prior customer service experience in the same capacity is an advantage.
Excellent guest relations and communication skills.
Candidates must have a good command of spoken and written English is essential.
Fluent in English and any additional languages is an added advantage.
Pays attention to details and have strong customer service skills.
Able to speak in front of groups.
Able to work with minimum supervision.
A team player and takes initiative to assist other Team Members when required.
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work shifts
Well groomed and professional disposition.

Customer Relations Executive wanted at Marina Bay Casino – SG

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff

JOB SCOPE
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport, hotel lobby, or casino entrance.
Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested.
Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation.
Record and update patron contact and play information as well as service preferences in ACSC & DexRM.
Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries, etc. and provide appropriate level of gifts and entertainment with management approval.
Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.

Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.
2. Telemarketing
Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM
3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS
College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts, including weekends and public holidays

Reservation Sales Associate wanted Starwood Corporate – Singapore

Starwood Hotels and Resorts logo

APPLY HERE

Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

(Bilingual in English & Korean)
Job Number 18002FVD
Job Category Reservations
Location Starwood CCC-Singapore, Singapore, Singapore VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Job Summary

Our Reservation Sales Associates are service-oriented professionals who are passionate about people and travel. You will be handling telephone and email guest enquiries for our hotels and our award-winning loyalty program.
Our Associates enjoy outstanding career development opportunities and new hires undergo a comprehensive New Hire Training Program that includes both job-specific modules and soft skills workshops. These are aimed at developing your overall confidence and professionalism.

We believe that work-life balance leads to healthy and happy people. We offer generous staff discounts for travel and leisure so that our Associates can travel the globe and savour the wonders of the world.

Skills and Experience
We are looking for candidates who enjoy interacting with customers and a sales driven role.

They should also meet the following criteria:
Minimum Diploma in Business Administration/Hotel and Tourism Management or GCE ‘O’/ ‘A’ Level
Proficiency in spoken & written English and Korean to handle native Korean speaking guests
Multi-tasking competence
Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
Join us for a fun and engaging work experience, and begin a successful and enriching career in the hospitality industry.

Guest Service Agent wanted at Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

(Japanese Speaking)
Apply nowJob no: 493439
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office, Hotel – Management
Job Responsibilities

Front Office
 
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday

Executive Host wanted at Marina bay sands Casino – Singapore

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492508
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Service all players with general enquiries of the loyalty program at the Loyalty Club desks and designation service locations.

Build a strong membership database using the player tracking system in creating new members accounts and record pertinent contact information.
Assist in keeping database updated with accurate personal information of card members.
Through one-on-one contact, keep players informed of all pre-determined upcoming card programs, promotions, events and offers at Marina Bay Sands.
Thorough understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information.
Develop new relationships with potential players and nurturing existing player relationships.
Be able to maintain portfolio of assigned active and inactive players.
Be able to show results in regards to bringing inactive players back to the Company and be able to maintain players play activity.

Work with Call Centre Reservations to book rooms for qualifying players.
Obtain players’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programs.
Support event activities by introducing and inviting players to events throughout the year.
Be their point of contact and host customers at the casino events and promotions.
Requriements:

College education in marketing / business and above in related field is preferred.
Minimum two years’ experience within a service or hospitality industry is ideal
Familiarity with gaming industry is advantageous
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Willing to work shift hours or over weekend
Ability to speak in Mandarin will be advantageous due to high volume of customer from North Asia

Concierge wanted at Marina Bay Sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 493018
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
RESPONSIBILITIES
 
1. Be able to perform check-in and checkout processes utilizing established systems and procedures including appropriately allocating rooms to guests, confirming and executing account payment in accordance with the established credit procedures. This includes ensuring that floats balance at the completion of each shift.

2. Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest folio as needed.
 
3. Handles guest’s inquiries pertaining to tourist information and local community.

4. Processes Concierge and Ticketing related requests.

5. Competent to operate FCS system, Property Management System (OPERA), and Go Concierge to assist and process with guest requests.

6. Be conversant with manual operations process during shutdown of property management system.

7. Monitor activities in the hotel lobby and report and suspicious characters, items or/and activities to the Assistant Chef Concierge and Concierge Supervisor.

8. Maintain close liaison with all other Departments and to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.

9. Be familiar with the local community and major events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.

10. Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.

11. Adhere to departmental and organizational benchmarking standards.

12. Supports the Guest Services team with desk operations as and when required.

13. Performs any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

1. Certificate or Diploma in Hospitality Operations from a recognized institution preferred.

2. Prior experience in the same capacity is an advantage.

3. Excellent guest relations and communication skills.

4. Fluent in English, knowledge of additional languages such as Japanese, Putonghua, Korean is an added advantage.

5. Pay attention to details and have strong customer service skills.

6. Is eager to acquire tourist-related knowledge in Singapore.

7. Able to work with minimum supervision.

8. A team player and takes initiative to assist others Team Members when required.

9. Have impeccable follow-through; and “Can Do” attitude and mindset.

10. Well groomed and professional disposition.

Executive Host wanted at Marina Bay Sands Casino – Singapore

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492508
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Service all players with general enquiries of the loyalty program at the Loyalty Club desks and designation service locations.
Build a strong membership database using the player tracking system in creating new members accounts and record pertinent contact information.
Assist in keeping database updated with accurate personal information of card members.
Through one-on-one contact, keep players informed of all pre-determined upcoming card programs, promotions, events and offers at Marina Bay Sands.

Thorough understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information.
Develop new relationships with potential players and nurturing existing player relationships.
Be able to maintain portfolio of assigned active and inactive players.
Be able to show results in regards to bringing inactive players back to the Company and be able to maintain players play activity.

Work with Call Centre Reservations to book rooms for qualifying players.
Obtain players’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programs.
Support event activities by introducing and inviting players to events throughout the year.
Be their point of contact and host customers at the casino events and promotions.
Requriements:

College education in marketing / business and above in related field is preferred.
Minimum two years’ experience within a service or hospitality industry is ideal
Familiarity with gaming industry is advantageous
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Willing to work shift hours or over weekend
Ability to speak in Mandarin will be advantageous due to high volume of customer from North Asia

Guest Service Agent wanted at Marina bay sands museum – Singapore

Marina bay sands arts and science museum

APPLY HERE

Marina bay sands arts and science museumJob no: 493006
Work type: Full-Time
Location: Marina Bay Sands
Categories: Retail, General Services, Museum
JOB SCOPE

Develop and execute client acquisition.
Maintain and build rapport with customers.
Ability to work independently in a fast pace environment.
Sell and achieve monthly sales target.
Demonstrate excellent knowledge and provide expert advice on merchandise range and details. (Training will be provided).
Report to the assistant manager/ store manager.
JOB REQUIREMENTS

Preferably with relevant retail experience.
Comprehensive Employee benefits provided.
Recent O or N level graduates are welcome.
5 days per week including weekends.
Self-driven and executive good customer service

Bellhop wanted at Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492326
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Handle luggage including long-term/short-term storage for both arriving and departing guests with the support of luggage handling equipment such as birdcage trolley. This includes proper handling, tagging, recording, storage and delivery of luggage.
Rotate to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure seamless arrival and departure guest experience.
Deliver incoming items to the guestrooms at the request of Guest Services Dispatcher/Supervisor/Captain or/and guests.
Maintain the tidiness and cleanliness of the luggage rooms and luggage trolleys.
Attend to basic guest enquiries pertaining to tourist information.

Sort and deliver the requested daily newspapers to all VIP rooms, suites and scheduled rooms.
Direct/Relay guest requests and queries to the appropriate department for follow up.
Work closely with other departments to provide unforgettable memories for our guests.
Perform any other duties and responsibilities as and when assigned by the Management.
JOB REQUIREMENT

Prior experience in the same capacity is an advantage.
Minimum secondary education
Excellent guest relations, and communication skills
Candidates must have a fair command of spoken and written English
Well-groomed and professional disposition
Advertised: 18 Sep 2018 Singapore Standard Time