Team Leader – Concierge – W Singapore – Sentosa Cove – Singapore

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Job Number 19000GKZ
Job Category Rooms and Guest Services Operations
Location W Singapore – Sentosa Cove| Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

Job Summary

Respond to guest requests for special arrangements or services (e.g.|
transportation| reservations| dry cleaning) by making arrangements or
identifying appropriate providers. Respond to special requests from guests
with unique needs and follow up to ensure satisfaction. Gather| summarize| and
provide information to guests about the property and the surrounding area
amenities| including special events and activities. Answer| record| and
process all guest calls| messages| requests| questions| or concerns. Contact
appropriate individual or department (e.g.| Bellperson| Housekeeping) as
necessary to resolve guest call| request| or problem. Review shift logs/daily
memo books and document pertinent information in logbooks. Ensure that any
outstanding requests from the previous day receive priority and are resolved.
Monitor inventory and order general office supplies. Notify Loss
Prevention/Security of any guest reports of theft. Assist management in
hiring| training| scheduling| evaluating| counseling| disciplining| and
motivating and coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy process. Report
accidents| injuries| and unsafe work conditions to manager; complete safety
training and certifications.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others. Ensure adherence to quality expectations and
standards. Stand| sit| or walk for an extended period of time. Move| lift|
carry| push| pull| and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.

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Customer Relations Executive – Marina bay Casino – Singapore

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Customer Relations Executive
Apply now Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
JOB SCOPE
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport- hotel lobby- or casino entrance.
Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested

Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation

Record and update patron contact and play information as well as service preferences in ACSC & DexRM

Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries- etc. and provide appropriate level of gifts and entertainment with management approval

Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.
Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.

2. Telemarketing

Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM

3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS

College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel- Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts- including weekends and public holidays

Guest Service Agent – Mall Concierge – Marina bay Hotel – Singapore

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Guest Service Agent – Mall Concierge
Apply now Job no: 492399
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
In view of the expansion of VIP service offerings by the Shoppes of Marina Bay
Sands- we are looking for qualified candidates to take up these exciting
roles.
Job Responsibilities
Provide excellent customer service to shoppers to the mall and development.
Handle face-to-face and phone enquires and feedback from public- shoppers and tenants.
Handle development attraction bookings- tickets sales and events.
Record incident reports and coordinate with various departments on tenants| and shoppers| requests- queries and feedback

Perform Personal Shopping for VIP Guests (training will be provided

Any other duties assigned.

_JOB REQUIREMENTS_

Relevant experience in hospitality environment.
Have basic knowledge of MS Office – Word and Excel.
Pleasant personality with excellent customer service attitude.
Able to work weekends- shifts and public holidays.

Marquee Singapore – Hiring Now! – Marina bay Hotel – Singapore

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Marquee Singapore – Hiring Now!
Apply now Job no: 493842
Work type: Full-Time
Location: Marina Bay Sands
Categories: Back of House- Chefs / Commis- Front Of House- F&B Management
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# WE ARE HIRING!
Be a part of the pre-opening team for Marquee Singapore- the hotly
anticipated addition to Marina Bay Sands| nightlife lineup!

### AVAILABLE POSITIONS

#### FRONT OF HOUS

Bartender/Bar Back
Beverage Manager
Club Manager/ Assistant Manager
Dancer & Performer
Maitre|D
Service Attendant/Runner
VIP Bottle Server

Please be advised that you should select the position that is most relevant
to your background and interest.

Our Talent Acquisition team will call you to further discuss your
application.

Click |Apply Now| to submit your application!

Franchised Front Office Supervisor – The Vagabond Club – Singapore

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Job Number 19000FRF
Job Category Rooms and Guest Services Operations
Location The Vagabond Club| Singapore| a Tribute Portfolio Hotel|
Singapore| Singapore
Brand Tribute Portfolio
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at hbedi@hotelvagabondsingapore.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Chica Linda. The franchisee controls all aspects of the hotel’s
employment policies and practices| including the selection and hiring process.
If you accept a position at this hotel you will be employed by a franchisee
and not by Marriott International.

Essential Functions

Rostering
Training & Team Development
Ensure the timely completion of performance appraisals
Assist Hotel Manager with the hiring process of new employees
Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
Handle complaints
Supervise and manage employees; manage all day-to-day operations; provide feedback| understands employee positions well enough to perform duties in employees absence
Utilize interpersonal and communication skills to lead| influence and encourage others
Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
In control of any paymaster rooms| outstanding refunds or payments and follows up with accounting or other parties respectively
Coordinate activities with other hotel departments.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction
Be knowledgeable of policies regarding emergency procedures and security concerns

Teamwork Skills:

Be an enthusiastic| helpful and positive member of the team.
Be professional| responsible and mature in conduct and behavior.
Be understanding of| encouraging to and friendly with all co-workers.
Be self-motivated and use time wisely.
Maintain open line of communication with each department.
Communicate pertinent information.
Respond positively to new ideas.
Openly accept critical/developmental feedback.
Report to work on time.
Give adequate notice if going to miss work.
Be available to work a flexible schedule to include weekends and holidays.
Maintain effective communication through the use of meetings| log books and bulletins.
Be available to help other departments in emergency situations.
Perform other assignments as directed by the General Manger.
Adhere to all work rules| procedures and policies established by the company including| but not limited to those contained in the associate handbook.

The individual must possess the following knowledge| skills and
abilities:

Must be able to speak| read| write and understand English fluently.
Requires good communication skills| both verbal and written.
Most tasks are performed in a team environment with the employee acting as a team leader.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel| its services and facilities.
Must have OPERA Experience
Must be willing and able to perform all tasks necessary for a small boutique hotel from Concierge services| to Room Checks for housekeeping to rooming of a guest/managing luggage.

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_This company is an equal opportunity employer._

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Duty Manager Front Office – Fairmont Singapore – Singapore-Singapore

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Job Description – Duty Manager- Front Office (RTP00794)Employee Status:
Regular
Duty Manager- Front Office
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. To respond to situations and activities at the Front Desks- Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.Fairmont Singapore is ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts. It offers 769 luxurious guestrooms and suites- a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our Singapore hotel|s award-winning service teams
Summary of Responsibilities:
Reporting to the Director of Front Office Operations- responsibilities and essential job functions include but are not limited to the following:
• Ensure the safety- security and loss control policies and procedures are compiled within the hotel
• Provide direction and leadership to the HEAT (Hotel Emergency and Action Team) and if needed- calls for the evacuation of people and staff from areas affected by fire- flood- bomb threats or civil disturbance
• Maintain visible image of management at all times.
• Assist employees and guests by handling guest feedback- both written and verbal and include investigations into guest complaints.
• Ensure documentation of all guest related issues using FCS log

• Meet- greet and room VIPs and making courtesy calls to guest

• Conduct daily briefings presenting business issues- hotel information and coach and train colleagues on guest handling skills

• Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float

• Coach and train colleagues and carry out disciplinary actions when necessary.
• Attend scheduled meetings- departmental and interdepartmental meetings.
• Co-ordinate full house activities- handle pledge relocations of guests.
• Control hotel room inventory and manage room availability for check in.
• Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently.
• Queue management
• Complete any collateral assignment
Qualifications:
• Minimum Diploma in related field or University degree• Minimum 3 years of Hotel Front Office experience• Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system• Knowledge of Opera would be of advantage• Good guest interaction skills• Good listening skills• Sound decision making• Good interpersonal and communication skills• Leadership /People management

Front Office Service Executive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Front Office Service Executive (VAA01511)Employee Status:
Regular
Front Office Service Executive
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. Provide assistance at the front desk and carries out training- colleague development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following:
Focus on customer service and ensure guest needs are attended promptly at the front desk
Assist guests with check in and checkout- and other cashiering duties
Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Maximizing room revenue by up-selling
Establish main point of contact for guests and to handle all enquiries in a friendly and effective manner

Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

Meet- greet and provide rooming for VIP guests

Ensure the safety- security and loss control policies and procedures are compiled with at the front desk and back office area

Ensure cleanliness and appearance of front desk and related areas
Ensure strict compliance of the credit card privacy – PCI- Cash Float SOP and Hotels` Fire and Emergency procedure

Supervise and ensure the smooth and efficient daily operation of the front desk
Provide assistance of the front office areas such as front desk- airline desk- groups- rooms controlling and lobby greeters

Perform any related duties and special projects as requested by the front office manager/assistant front office manager/reception and duty manager

Qualifications:

Minimum Diploma in
Hospitality or related field

Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system

Knowledge of
Opera would be of advantage

Read- write and speak English fluently

Sound decision making

Well-groomed- good interpersonal and communication skills

Leadership/People management skills

Detail-oriented- organized and very flexible with working extended hours

Energetic with positive attitude

Able to work under pressure and independently

Assistant Manager Front Office – Fairmont Singapore – Singapore-Singapore

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Job Description – Assistant Manager- Front Office (RTP00795)Employee Status:
Regular
Assistant
Manager
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. To respond to situations and activities at the Front Desks- Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Director of Front Office Operations- responsibilities and essential job functions include but are not limited to the following:
Ensure the safety- security and loss control policies and procedures are compiled within the hotel
Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed- calls for the evacuation of people and staff from areas affected by fire- flood- bomb threats or civil disturbance
Maintain visible image of management at all times
Assist employees and guests by handling guest feedback- both written and verbal and include investigations into guest complaint

Ensure documentation of all guest related issues using FCS lo

Meet- greet and room VIPs and making courtesy calls to guest

Conduct daily briefings presenting business issues- hotel information and coach and train colleagues on guest handling skill

Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float
Coach and train colleagues and carry out disciplinary actions when necessary
Attend scheduled meetings- departmental and interdepartmental meetings
Co-ordinate full house activities- handle pledge relocations of guests
Control hotel room inventory and manage room availability for check in
Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently
Complete any collateral assignment.
Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club.
Meet and greet guests upon arrival and departure- especially Executive Club and VIP guests.
Qualifications:

Minimum Diploma
level

Minimum
3 years Hotel Front Office and Food and Beverage experience

Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system

Knowledge of
Opera would be of advantage

Sound decision making

Good interpersonal and communication skills

Leadership/People management skills

Bellhop (Bellman) – Marina bay Hotel – Singapore

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Bellhop (Bellman)
Apply now Job no: 492326
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE
Handle luggage including long-term/short-term storage for both arriving and departing guests with the support of luggage handling equipment such as birdcage trolley. This includes proper handling- tagging- recording- storage and delivery of luggage.
Rotate to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure seamless arrival and departure guest experience.
Deliver incoming items to the guestrooms at the request of Guest Services Dispatcher/Supervisor/Captain or/and guests.
Maintain the tidiness and cleanliness of the luggage rooms and luggage trolleys
Attend to basic guest enquiries pertaining to tourist information.
Sort and deliver the requested daily newspapers to all VIP rooms- suites and scheduled rooms

Direct/Relay guest requests and queries to the appropriate department for follow up

Work closely with other departments to provide unforgettable memories for our guests

Perform any other duties and responsibilities as and when assigned by the Management.

JOB REQUIREMENT

Prior experience in the same capacity is an advantage.
Minimum secondary education
Excellent guest relations- and communication skills
Candidates must have a fair command of spoken and written English
Well-groomed and professional disposition

Skypark Ambassador – Marina bay Hotel – Singapore

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Skypark Ambassador
Apply now Job no: 493989
Work type: Full-Time
Location: Marina Bay Sands
Categories: Skypark
_JOB SCOPE_
Greet and direct hotel guests and visitors entering the SkyPark.
Ensures that the Skypark is kept clean and well-maintained.
Interact with and answer hotel guests’ and visitors’ questions to provide for a service-minded experience on the SkyPark.
Be able to lead tours and be conversant during the tours about local points of interest and attractions
Be conversant with all facets of SkyPark operations including fire safety and emergency related procedures.
Monitor activities on the SkyPark and reports any suspicious characters- items or/and activities to the Security Department

Adhere to departmental and organizational benchmarking standards

Attend training sessions as and when scheduled

Attend scheduled departmental meetings and daily briefings as required.
Contribute ideas to improving the operations of the SkyPark.
Perform any other duties and responsibilities as and when assigned by the management.

_JOB REQUIREMENTS_

Minimum GCE O Level.
Certificate in Hospitality Operations from a recognized institution is preferred.
Prior experience in the same capacity is an advantage.
Excellent guest relations and communication skills.
Very conversant in English.
Candidates must have a fair command of spoken and written English.
Pays attention to details and have strong customer service skills.
A team player who is organized and is able to work with minimum supervision.
Well-groomed and professional disposition.
Able to speak in front of groups.