Assistant Manager Front Office – Hilton Singapore

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JOB DESCRIPTION
 
A Front Office Manager supervises the Front Office Team to ensure that Team
Members are prepared and well-informed to deliver our Guests an exceptional
experience from check-in through check-out.
What will I be doing?
As Front Office Manager| you will oversee the Front Office Team which is the
main connection between the Guest| the hotel| and the various hotel
departments. A Front Office Manager is responsible for managing the first
impressions of our Guests and| therefore| must perform the following tasks to
the highest standards:
Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends| with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand|s loyalty schem

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilitie

– Set departmental objectives| work schedules| budgets| policies| an

procedures

Monitor the appearance| standards| and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products| services| pricing and policies| as well as knowledge of the local area| and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Front Office team
Comply with hotel security| fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments| as necessary

What are we looking for?

Assistant Managers serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel| leisure| and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Waiter/Waitress (Opus Grill) – Hilton Singapore

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JOB DESCRIPTION
 
A Waiter/Waitress is responsible for serving guests in a friendly| timely| and
efficient manner to deliver an excellent Guest and Member experience while
having extensive knowledge of menu offerings.
What will I be doing?
As a Waiter/Waitress| you are responsible for serving guests in a friendly|
timely| and efficient manner to deliver an excellent Guest and Member
experience. A Waiter/Waitress will also be required to have extensive
knowledge of menu offerings. Specifically| you will be responsible for
performing the following tasks to the highest standards:
Manage guest queries in a friendly| timely| and efficient manner
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
Ensure knowledge of menu and all product

Ensure mis-en-place is well stocked at all floor station

Follow correct reporting procedures if faced with issue

Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely mano

Practice Hilton Grooming standards including uniform dress code| cleanliness and personal hygiene
Comply with hotel security| fire regulations and all health and safety legislation

What are we looking for?

A Waiter/Waitress serving Hilton brands is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Bellman – Hilton Singapore

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JOB DESCRIPTION
 
A Bellman is responsible for transferring and storing guest luggage and
responding to guest requests in the hotel|s continuing effort to deliver
outstanding guest service and financial profitability.
What will I be doing?
As a Bellman| you will be responsible for transferring and storing guest
luggage and responding to guest requests in the hotel|s continuing effort to
deliver outstanding guest service and financial profitability. Specifically|
you will be responsible for performing the following tasks to the highest
standards:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their feature

Respond to guest inquiries and requests in a timely| friendly and efficient manne

Organize and store luggage| as needed| according to guideline

Assist in the maintenance| appearance and functionality of equipment

What are we looking for?

Bellmen serving Hilton Brand hotels are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviors| skills| and values that follow:

Positive attitude and communication skills
Ability to work flexible hours
Ability to work under pressure
Ability to work on own and as part of a team
Commitment to respond to Guest requests and deliver high levels of service
Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience as a Bellman
Previous experience working within a hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Waitress (Executive Lounge) – Hilton Singapore

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JOB DESCRIPTION
 
A Waitress (Executive Lounge) comforts executive Guests throughout their stay
at the hotel by responding efficiently to their enquiries and advising them of
the amenities and benefits offered by the hotel.
What will I be doing?
A Waitress (Executive Lounge) will comfort executive Guests throughout their
stay at the hotel by responding efficiently to their enquiries and offering
advice and information as requested. An Executive Lounge Host contributes to
the first impressions of our Guests and| therefore| must perform the following
tasks to the highest standards:
Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all Guest supplies and amenities are offered and replenished to the required standard

Stay current with all hotel services as well as VIP requests and special event

Demonstrate a knowledge of external locations| attractions and landmarks in the vicinit

Project a professional manner with an emphasis on hospitality and Guest servic

Comply with Hotel security| fire regulations and all health and safety legislation
Execute tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Waitresses serving Hilton brands are always working on behalf of our Guests
and working with other Team Members. To successfully fill this role| you
should maintain the attitude| behaviours| skills| and values that follow:

Previous Front Office experience in the hotel| leisure or retail sector
Calm| efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in Executive Lounge in a hotel environment
Multi-lingual

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Guest Relations Officer – Fairmont Singapore –

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Job Description – Guest Relations Officer (RTP00851)Employee Status:
Regular
Guest Relations OfficerThe position is responsible for supervising the daily operation at the Front Desk- ensuring relevant policies and procedures are being followed and that the highest possible service is being delivered in a friendly and professional manner aiming to exceed guest`s expectations.
Summary of Responsibilities:
FOCUS ON CUSTOMER SERVICE AND ENSURE GUEST NEEDS ARE ATTENDED PROMPTLY AT THE FRONT DESKAssist guests with check in and checkout- and other cashiering dutiesEfficient in assisting guests throughout their stay with any requirements- handling guest feedback- provide direction and give suggestions Handle guests` mails- messages- and answering phone callsMaximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guestsProvide guidance and assistance to Guest Relations AssistantESTABLISH MAIN POINT OF CONTACT FOR GUESTS AND TO HANDLE ALL ENQUIRIES IN A FRIENDLY AND EFFECTIVE MANNER
Supervise the Front Office team to personalize the guest arrival/departure experience Provide On-The-Job training for new colleaguesMeet- greet and provide rooming for VIP guestsAnalyze room inventory and monitor rooms count situation Attend daily briefings and relevant departmental and interdepartmental meetingsPROVIDE LEADERSHIP OF THE FRONT OFFICE TEAMEnsure the safety- security and loss control policies and procedures are compiled with at the front desk and back office area Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager Comply with hotel and department policies and procedures at all timesMaintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybodyINVOLVEMENT AS A MEMBER OF THE FRONT OFFICE LEADERSHIP TEAMEnsure cleanliness and appearance of Front Desk and related areasEstablish awareness of the Hotels fire and emergency procedure Ensure vigilance in regard to in-house credit matters and act upon any discrepanciesProvide assistance and supervision of the Front Office areas such as Front Desk- Airline Desk- Groups- Rooms Controlling and Lobby GreetersEnsure strict compliance of the Credit Card Privacy – PCIEnsure strict compliance to the Cash Float SOP
Profile:
Knowledge and Experience
Minimum O level educationMinimum 2 years hotel front office experience Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS systemKnowledge of Opera will be an advantageRead- write- speak English fluently
CompetenciesPresentable- well groomed with leadership quality Interpersonal skills to deal with guests and colleagues issues Able to work in a team- i.e. caring about other team members and open towards other nationalitiesAdaptable to multicultural guest needs- works with diverse culturesAble to work under pressure and independently Good interpersonal and communication skills

Multimedia Guest Service Assistant – Fairmont Singapore & Swissôtel The Stamford –

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Job Description – Multimedia Guest Service Assistant (VAA01570)Employee Status:
Regular
Multimedia Guest Service Assistant This is a Shared Service position which supports both Fairmont Singapore & Swissôtel The Stamford. The Multimedia Guest Service Assistant serves all guests according to standards of service quality as established in Raffles City Convention Centre.
Hotel Overview: The Fairmont Singapore & Swissôtel The Stamford are ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts.
We offer 778 and 1252
luxurious guestrooms and suites respectively- as well as a collection of 13 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
hotel|s
award-winning service teams.
Summary of Responsibilities:Reporting to the Banquet Operations Manager/Team Leader- responsibilities and essential job functions include but are not limited to the following:To ensure that all AV requirements are set on time and according to requirement.Ensuring all Audio Visual equipment maintained a first class and positive visual impact; including cleanliness & orderliness.To ensure that all AV storage areas are clean- organized & safe. Ensure proper inventory and maintenance of audio visual equipment.Place order for rental of equipment when department`s equipment had been exhausted. Know the AV rental price and able to quote when requested.Report any malfunction of AV equipment to Manager.To ensure that no wires are visible to guests- all cables and cords must be properly and safely taped down in an aesthetically pleasing manner- no crossing from one side to side without proper coverage.Work together with outside vendors to ensure equipment setup is tidy- neat and safe for all.Finding creative solutions and proactively solving problems in order to meet a demanding client base.Create internet password as requested.
Qualifications:Minimum GCE |O| LevelSound knowledge of audio visual operations- equipment and ITExcellent interpersonal and communication skills.Quick thinking and resourceful in handling any given situation.Organized and methodical- good attention to detail.

Server Asian Market Cafe – Fairmont Singapore –

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Job Description – Server- Asian Market Cafe (RTP00583)Employee Status:
Regular
Waiter/Waitress- Asian Market Cafe
The Waiter/Waitress handles enqueries and takes down reservation from both internal and external guests.
She/He handles seating arrangements- menus- guests requests and maintain the link between between the service and kitchen colleagues. She/He is in charge of maintaining guests relations and data- competitor checks- restaurant and guests` supplies.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall Mass Rapid Transit (MRT) train station and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-030 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Assistant Manager- responsibilities and essential job functions include but are not limited to the following:
Perform and check the host/hostess opening and closing checklist
Handles enquiries-
take reservations- menu planning and special requests
Assign tables and seating; submit menu orders to kitchen; communication special requests to kitchen and service departments

Maintain guests relations; build and keep guests` data in departmental folder

Maintain and order guests` and stationary supplies

Consistently following Fairmont Service Promise- Service Essentials and LQA standards to continually enhance guest service

Check on guests` satisfaction- attend guests` needs and complaints with proper follow up

Support and guide junior staff and monitor their performance

Perform OJT trainer tasks

Ensure that all operating equipment quality is maintained

Ensure that host/hostess and reception area are kept safe and clean

Qualifications:

Minimum O level
Minimum 2 years Hotel Food and Beverage service experience would be of advantage
Good interpersonal and communication skill
Able to work under stress and independently
Superior food and beverage knowledge

Server Mikuni – Fairmont Singapore –

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Job Description – Server- Mikuni (RTP00706)Employee Status:
Regular
Server
As a Server with Fairmont Hotels & Resorts- you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm- personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Hotel Overview:
The Fairmont Singapore is ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts. It offers 769 luxurious guestrooms and suites- a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
Singapore hotel|s
award-winning service teams.
Summary of Responsibilities:
Reporting to the Outlet Manager- responsibilities and essential job functions include but are not limited to the following:
To consistently offer a professional- friendly greeting and engaging service
To greet and escort guests to tables and assist them in seating- ensuring the highest standards- whilst striving to exceed the guests expectation

To assist in monitoring the guests` needs- check and coordinate special requests such as special menu requirements- cake or flower orders- tables` requests and promotional offers

To allocate and check the table arrangement both prior and during service- ensuring special requests are met wherever possibl

Have sound knowledge of food & beverage served so as to put customer completely at ease in a professional manner

Ensure compliance with established standards of service to maximize customer satisfaction
Work towards maximizing beverage revenue by up-selling and offering professional- engaging and friendly service

Qualifications:

Minimum
1 years in F&B service
GCE |O| Level
Good command of English
Good interpersonal and communication skill
Leadership / People management
Superior food and beverage knowledge

Assistant Head Mixologist Antidote – Fairmont Singapore –

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Job Description – Assistant Head Mixologist- Antidote (RTP00842)Employee Status:
Regular
Assistant Head Mixologist-
Antidote As an Assistant Head Mixologist-
you will be an ambassador for the exceptional service and flavours that are hallmarks of our restaurant and lounge experience. Your warm- attentive guest service and passion for mixology is worth raising a glass to!
Hotel Overview: The Fairmont Singapore is ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts. It offers 778 luxurious guestrooms and suites- a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
Singapore hotel|s
award-winning service teams.
Summary of Responsibilities:Reporting to the Head Mixologist- responsibilities and essential job functions include but are not limited to the following:Consistently offer professional- friendly and engaging serviceAssist guests regarding all beverage menu items in an informative and helpful wayMix drinks and control the beverage stock as per guidelinesHave full knowledge of beverage lists and promotionsHave full knowledge of all menu items- garnishes- contents and preparation methodsFollow outlet policies- procedures and service standardsFollow all safety and sanitation policies when handling food and beverage Other duties as assigned
Qualifications: Previous bartending experience preferred Excellent knowledge of all beverage products Previous Point Of Sale system experience is
an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to focus attention on guest needs- remaining calm and courteous at all times

Server Prego – Fairmont Singapore –

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Job Description – Server- Prego (RTP00625)Employee Status:
Regular
Server
As a
Server with Fairmont Hotels & Resorts- you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm- personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.
Hotel Overview:
The Fairmont Singapore is ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts. It offers 769 luxurious guestrooms and suites- a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
Singapore hotel|s
award-winning service teams.
Summary of Responsibilities:
Reporting to the Outlet Manager- responsibilities and essential job functions include but are not limited to the following:
To consistently offer a professional- friendly greeting and engaging servic

To greet and escort guests to tables and assist them in seating- ensuring the highest standards- whilst striving to exceed the guests expectation

To assist in monitoring the guests` needs- check and coordinate special requests such as special menu requirements- cake or flower orders- tables` requests and promotional offers

To allocate and check the table arrangement both prior and during service- ensuring special requests are met wherever possibl

Have sound knowledge of food & beverage served so as to put customer completely at ease in a professional manner.
Ensure compliance with established standards of service to maximize customer satisfaction
Work towards maximizing beverage revenue by up-selling and offering professional- engaging and friendly service

Qualifications:

Knowledge and experience in the food and beverage service industry
would be an advantage

Good interpersonal and communication skills
Knowledge and experience in the food and beverage service industry
would be an advantage
Good command of spoken English
Resourceful and quick thinking
People-oriented