Security Officer wanted at Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492328
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
Job Responsibilities

Perform security functions at assigned posts in the gaming and non-gaming areas.
Escort, or carry valuables as assigned or directed. Valuables may include the transportation of chips and cash as well as documentation.
Respond to all emergencies and alarms as directed by Security Operations Centre and Security Management.
Monitor and manage crowd levels within the work environment.
Effectively participate in the management of potential safety hazards including fire alarms, emergency situations, bomb threats and building evacuation.
Maintain and apply skills to deal with conflict situations that occur within the work environment in an appropriate manner.

Handle lost and found property in accordance to procedures.
Participate in training programs.
Actively participate in regular performance improvement reviews.
Perform all duties as directed by the Executive Director of Security.

JOB REQUIREMENTS

Education & Certification

At least ‘N’ Levels and above.
PLRD license is required
Competencies

A team player.
Able to handle stress and multi-task.
Good communication skills.

Bellhop (Bellman) wanted at Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492326
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Handle luggage including long-term/short-term storage for both arriving and departing guests with the support of luggage handling equipment such as birdcage trolley. This includes proper handling, tagging, recording, storage and delivery of luggage.
Rotate to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure seamless arrival and departure guest experience.
Deliver incoming items to the guestrooms at the request of Guest Services Dispatcher/Supervisor/Captain or/and guests.
Maintain the tidiness and cleanliness of the luggage rooms and luggage trolleys.
Attend to basic guest enquiries pertaining to tourist information.
Sort and deliver the requested daily newspapers to all VIP rooms, suites and scheduled rooms.
Direct/Relay guest requests and queries to the appropriate department for follow up.
Work closely with other departments to provide unforgettable memories for our guests.
Perform any other duties and responsibilities as and when assigned by the Management.

JOB REQUIREMENT

Prior experience in the same capacity is an advantage.
Minimum secondary education
Excellent guest relations, and communication skills
Candidates must have a fair command of spoken and written English
Well-groomed and professional disposition

VIP Host wanted at Marina bay sands casino – Singapore

casino marina bay sands singapore

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casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.

Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.
Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.

Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.

Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Guest Service Agent wanted – Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Pools and Recreation
Apply nowJob no: 493522
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Required to be stationed at the Skypark pool gantry to ensure hotel policy of one key card per guest.
Welcome and direct hotel guests/ visitors entering the Infinity Pool.
Ensures that the Infinity Pool is kept clean and well-maintained.
Interact with and answer hotel guests’ and visitors’ questions to provide for a service-minded experience on the Infinity Pool.
Be able to lead tours and be conversant during the tours about local points of interest and attractions.
Process guest’s requests and in the event, if the request is not directly related to his/her area of capacity, the request must be owned and forwarded to the appropriate department.
Perform activities based on Service Quality Review standards e.g. guests’ keycard policy, towels collection and pool policies

Works closely with Pools & Recreation Management team and other related departments to ensure guests’ requests are followed through.
Be conversant with closure operations process during inclement weather conditions.
Perform any other duties and responsibilities as and when assigned by Management.
Be conversant with all facets of the Pools & Recreation operations including fire safety and emergency related procedures.
Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager.
Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.
Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.
Perform administrative duties as requested such as filing of reports.
Contribute ideas to improving the operations of Pools & Recreation.

JOB REQUIREMENTS

Minimum GCE ‘N’ or ‘O’ Levels.
Prior customer service experience in the same capacity is an advantage.
Excellent guest relations and communication skills.
Candidates must have a good command of spoken and written English is essential.
Fluent in English and any additional languages is an added advantage.
Pays attention to details and have strong customer service skills.
Able to speak in front of groups.
Able to work with minimum supervision.
A team player and takes initiative to assist other Team Members when required.
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work shifts
Well groomed and professional disposition.

Assistant Restaurant Manager wanted – St Regis hotel – Singapore

st regis hotel singapore

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st regis hotel singapore
st regis hotel singapore

Job Number 18002TL5
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore, Singapore
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Entry level management position that is responsible for the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

• Ensures compliance with all restaurant policies, standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Encourages employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Meets and greets guests.

Restaurant Manager wanted – St Regis hotel – Singapore

st regis hotel singapore

APPLY HERE

Job Number 18002TL3
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore, Singapore

st regis hotel singapore
st regis hotel singapore

Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY
 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local, state and Federal liquor laws.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Customer Relations Executive wanted at Marina Bay Casino – SG

casino marina bay sands singapore

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casino marina bay sands singapore
casino marina bay sands singapore

Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff

JOB SCOPE
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport, hotel lobby, or casino entrance.
Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested.
Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation.
Record and update patron contact and play information as well as service preferences in ACSC & DexRM.
Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries, etc. and provide appropriate level of gifts and entertainment with management approval.
Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.

Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.
2. Telemarketing
Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM
3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS
College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts, including weekends and public holidays

Fitness Club Receptionist wanted at Marina Bay Sands – Singapore

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

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BANYAN TREE SPA MARINA BAY SANDS SINGAPORE
BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

Job no: 492443
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
Job Responsibilities

Operational
Enhances guest recognition at all times by addressing guest by name and interacting with them on a professional level.
To open and close the reception fitness club centre on set times established by management.
Always offers an alternative if a requested service is unavailable.
Always visible to guests by being present at the reception desk.
Be fully conversant with Banyan Tree Fitness Club services and facilities in order to be able to make helpful recommendations.
Answers telephone calls in a professional, courteous and polite manner in accordance with company’s standards
Accepts and accurately record all guest bookings for Fitness Club services in accordance with departmental procedures.
Ensure that all cashiering functions are carried out in accordance with hotel’s accounting procedures.

Accepts responsibility for, and enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
To report any guest comments or complaints to the Fitness Club Supervisor as soon as convenient. In the absence of the fitness Club Supervisor, guest comments should be reported to the Fitness Club Manager
Before opening and closing the reception center, always make sure the vicinity is clean and tidy, including windows and any other areas which are visible to guest.
Be responsible and ensuring guest sign in/out on the registration disclaimer forms before commencing any activities within the facilities and in accordance to company policy.
To cooperate and participate in all social and cultural activities, including events when requested by Management.
General

Reports for duty punctually wearing the correct uniform and nametag at all times.
Maintains high standard of personal appearance and hygiene at all times.
Attends briefings and meetings as requested.
Conducts inspection of the Fitness Club areas when required and as directed.
Has a complete understanding of the company’s procedures in respect to health, hygiene and safety.
Reports and sends lost property to the Lost and Found office, in accordance with hotel’s procedures.
Attends all scheduled training, even if this should fall outside of regular working hours.
Performs any other tasks as directed by superior.
Support all Fitness Club operations during operations as required and directed by superior.
Ensure that all department reports and correspondence are completed accurately and punctual.
Ensure registration forms are available for guest to use.
Always save all records and registration forms inside the file folder of the fitness centre.
Performance Evaluation Criteria

Mystery Shopper Results.
Cleanliness and maintenance of the Fitness Club reception and lobby areas.
Personal hygiene and grooming.
Attendance at scheduled training courses
Adheres to Banyan Tree Standards.

JOB REQUIREMENTS

Minimum NITEC/GCE ‘O’, ‘N’ Level qualification and above or equivalent practical experience
Pervious Fitness, Hotel or Customer Service environment.
Candidate with at least 1 year related customer service experience and proven ability in performing basic administrative duties would have added advantage.
Computer literate with good knowledge of Microsoft office skill
POS and Opera hotel system
Must be able to work shift

Call Centre Agent wanted at Marina Bay Harbor front – Singapore

waterfront promenade marina bay sands Singapore

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waterfront promenade marina bay sands Singapore
Job no: 492354
Work type: Full-Time
Location: HarborFront Office
Categories: Call Center

JOB SCOPE
Handle and assist guests via internal/ external incoming calls and emails of the hotel and general inquiries hotline
Handle first level guest complaints and resolve them with calm and professionalism
Communicate situations where guests are dissatisfied or experiencing a problem and offer/discuss the resolution to the Manager on Duty promptly
Take requests for wake-up calls and follow through to ensure guests receive their wake-up call at the requested time
Ensure accuracy & promptness in relaying to guests’ messages
Maintain up-to-date hotel information of events and activities so that guests will receive accurate and prompt information when requested
Perform functions of Concierge, Sales & Front Office services and requests effectively & efficiently

Respond to emergency situations with composure and effectively, according to hotel guidelines
Ensure that all individual, team and departmental KPI’s are achieved
Any other responsibilities that may be assigned from time to time

JOB REQUIREMENTS

GCE ‘O’ Level, Nitec or higher
Candidates with hotel or tourism experience will have an added advantage
Demonstrate knowledge and proven experience in Customer Service and Complaint handling skills
Strong operational background with good organizational and problem solving skills
Must have the ability to handle multiple tasks simultaneously and work well under pressure
Candidates must possess computer & internet knowledge
Must be fluent in reading, writing and speaking English
Proficiency in other languages such as Mandarin, Malay, Japanese and Korean are extremely beneficial
Possesses pleasant voice with excellent telephone etiquette
Must be customer or service oriented.
Must possess effective communication skills, both verbal and written
Proficient in Microsoft Office applications such as Microsoft Outlook
Must be willing to work any day of the week, rotational shifts (including public holidays and overnight shifts) depending on operation needs
A good team player and takes initiative to assist other Team Members when require
Must be goal-oriented and highly motivated self-starter with the ability to adapt to changes in a dynamic environment
Mature, meticulous, resourceful, organized and able to work independently
Work is carried out predominantly in the Express Service Department in Singapore but is subject to change to meet business/operational needs
Able to work in front of computer screen for extended periods of time
Able to type using computer keyboards for extended periods of time
Able to sit for extended periods of time

VIP Host wanted at Marina bay sands Casino – Singapore

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.

Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.

Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.
Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.
Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.