Casino Credit Officer wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492358
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
At Marina Bay Sands Casino Credit Department, we provide impeccable service to our patrons around the clock in a fast-paced environment. If you are interested in becoming a part of this dynamic operation and learning the multiple facets of the intriguing casino credit business, we would like to meet with you!

Job Responsibilities
Handle credit requests for patrons in a fast-paced, 24/7 environment.
Assist in conducting third-party due diligence/credit reports as part of the credit review process.
Communicate and exchange information with various casinos globally.
Work collaboratively with different departments in the property including International Marketing, Cage, Collections, Compliance and others.
Commitment to a culture of compliance.
Maintain credit files in accordance with departmental procedure.

JOB REQUIREMENTS

Possess a Bachelor Degree or Diploma holders with relevant working experience are welcome
Able to work independently and as a team
Positive learning attitude with an eye for detail
Proficient in both English and Chinese (Oral and written)
Able to work on monthly rotating shifts

 

Customer Service Specialist wanted by Starwood hotels – Singapore

Starwood Hotels and Resorts logo

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Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

Job Number 18001DHK
Job Category Reservations
Location Starwood CCC-Singapore, Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
 
Job Summary
To process, investigate and resolve complaints generated from dissatisfied guests through direct interaction with hotels, corporate headquarters and central reservations offices worldwide.
Interacts with Contact Center management staff, hotel General Manager and Associates in seeking resolution to customer issues

Provide regular communication of all SPG program specifics. Solicit feedback and ideas from all associates with an aim to improve the program
Research and analyze a variety of SPG issues utilizing various resources and tools. This position is empowered to handle situations using decision-making latitude in solving problems
Ensure that all SPG correspondences are handled in a timely manner through distribution to fellow associates while ensuring that necessary monitoring and work performance audits are conducted and necessary additional training is provided to associates
Qualifications

Bilingual with good written and verbal communication skills in English
Good aptitude for customer service and attention to detail
Have impeccable follow-through; and “Can Do” attitude and mindset

Have zeal for accuracy and attention to details

Able to maintain a high degree of confidentiality

Casual Labour wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Casual Labour – Visitor Services Agent (Museum)
Apply nowJob no: 492459
Work type: Casual
Location: Marina Bay Sands
Categories: Museum
Job Responsibilities

Providing excellent customer service to visitors at all times, with ensuring the smooth running of daily operations of the museum
Proactively assisting and interacting with visitors, and increasing the awareness of all exhibitions
Assist in the exhibition galleries to provide visitors with information and safeguarding artifacts
Actively promote ticketing packages/ sales at the main admission area
Project a professional image of the museum at all times, both verbally and appearance-wise

JOB REQUIREMENTS

Education & Certification

Entry level (min GCE O’ level) and good proficiency in English
No experience required as training will be provided
Excellent guest relations and communication skills
Have a well-groomed and professional appearance
Willing and able to work on shifts, weekends, and public holidays

 

Service Specialist (WALK IN INTERVIEW) wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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No work experience required as training will be provided.

Alternatively, Walk-In to:
TalentHub
10 Bayfront Avenue, Level 1
Mon to Fri 10am – 6pm

Hotel Operations – Service Specialist (Cross Functional Programme)
Apply nowJob no: 492420
Work type: Full-Time
Location: Marina Bay Sands
Categories: Front Of House, General Services, Concierge / Front Office, Transportation
Looking for a challenge and keen to work in a 5 Star Hotel?

We are looking for people like you!

Join us in a flexible scheme where you can choose 2 of the following positions that you would like to work in!
F&B Assistant Service Attendant (7am – 11am)
Housekeeping Guest Service Agent (12pm – 4pm)
Front Office Guest Service Agent (12pm – 4pm)
Valet Driver (5pm – 9pm)
Bellhop (5pm – 9pm)

 

Bellhop wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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Marina bay sands hotel Singapore
Marina bay sands hotel Singapore

Job no: 492326
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Handle luggage including long-term/short-term storage for both arriving and departing guests with the support of luggage handling equipment such as birdcage trolley. This includes proper handling, tagging, recording, storage and delivery of luggage.
Rotate to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure seamless arrival and departure guest experience.
Deliver incoming items to the guestrooms at the request of Guest Services Dispatcher/Supervisor/Captain or/and guests.

Maintain the tidiness and cleanliness of the luggage rooms and luggage trolleys.
Attend to basic guest enquiries pertaining to tourist information.
Sort and deliver the requested daily newspapers to all VIP rooms, suites and scheduled rooms.
Direct/Relay guest requests and queries to the appropriate department for follow up.
Work closely with other departments to provide unforgettable memories for our guests.
Perform any other duties and responsibilities as and when assigned by the Management.
JOB REQUIREMENT

Prior experience in the same capacity is an advantage.
Minimum secondary education
Excellent guest relations, and communication skills
Candidates must have a fair command of spoken and written English
Well-groomed and professional disposition

 

VIP Services Coordinator wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 493061
Work type: Full-Time
Location: HarborFront Office
* Attend to Casino patron enquiries and requests through emails and/or voices ensuring their needs are attended to timely and professionally

* Handle patron queries and provide accurate information. As well as, conduct follow up with patron and/or internal stakeholder and respond accordingly
 
* Communicate information on patrons’ events and promotions on a regular basis with our Branch Offices to ensure casino patron are catered for in every way upon their arrival and departure
 
* Respond to all patrons or internal stakeholders in a highly professional manner, including ensuring all reservation of rooms; flight and attraction ticket; limousine arrangement

* Verify guest booking forms from Branch Offices and work with International Marketing Operations, Hotel and VIP Services to ensure all guest requirements and arrangements are met

* Escalate promptly request that your beyond your empowerment level to Paiza Services Executives

* Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance to the respective local laws and regulations

* Report to Supervisor on all matters during the shift

* Deliver a professional, prompt and high quality service experience to patron or internal stakeholder over the phone and/or email while maintaining the hotels brand standards and departmental KPI

JOB REQUIREMENTS

* Possesses excellent communication skills and telephone mannerism

* Proficiency in Microsoft Office applications is essential

* Please note the role will be based at our Call Centre office at Harbourfront

 

Guest Experience Consultant wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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Marina bay sands hotel Singapore
Marina bay sands hotel Singapore

Guest Experience Consultant (Japanese-speaking) – Call Center
Apply nowJob no: 493165
Work type: Full-Time
Location: HarborFront Office
Categories: Call Center
To use selling techniques, relationship building, knowledge of the resort and technical skills provided to optimize the guest experiences.

Well-equipped with the knowledge to cross- sell and up-sell Marina Bay Sands products, services and attractions when handling a reservation and inquiry.
To accurately capture, input and verify all relevant information including all additional products, features and services when making a guest booking to provide guests a seamless experience upon their arrival and during their stay.
Responsible for individual performance and incorporating all corrective action plans including required training identified by your manager.
To convey a genuine, welcoming and professional level of communication and service at all times while on the telephone and in any form of written communication.
Strictly adhere to all service delivery, selling and technical execution standards in place during the booking process.

Strictly adhere to the standards for protocol and decorum in the call center and at all times.
Responsible for providing timely and accurate information to all internal and external parties involved in building and selling the guest experience.
Provide on-time and accurate information to all 3rd party providers involved in creating a guest reservation and subsequent experience options.
Communicate in a professional, timely, efficient and effective manner with all departments involved in fulfilling guest experience based on the booking requirements.
Manage and confirm all modifications, changes or updates to existing bookings timely and accurately.
Ensure accuracy of all payment arrangements associated with a guest booking.
Assume responsibility for managing all guest concerns and know when they need to be escalated to a manager.
Must be able to work independently in a call center environment, maintaining a high level of productivity, organization and service levels for every guest inquiry handled.
Awareness of the availability of products, services, offerings, attractions and amenities for sale and accountable for providing the most accurate and up to date property information.
Job Requirement

Possess Diploma / NITEC qualifications with major in hospitality / business management preferred.
Any Travel Agent / Travel planning certification is an advantage.
Possess relevant experience in a sales, call center, travel industry or hospitality operations experience is beneficial.
Possess excellent verbal and written communication skills; fluent in English and Japanese (to communicate with Japanese-speaking guests)
Must be able and willing to work on rotating shifts, weekends and public holidays.
Proficient using Microsoft Office applications to include but not limited to Microsoft Outlook, Word and Excel.
An ability to quickly and accurately type and input required information using a computer keyboard preferred.
To deliver excellent customer service such as information of the hotel.
Handle corporate group reservations
Achieve a high level of customer service delivery across the operations.
Manage all service issues in a timely and professional manner and escalate accordingly where required.

 

Front of House Manager wanted by St Regis hotel – Singapore

st regis hotel singapore

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st regis hotel singapore
st regis hotel singapore

Job Number 18001PGR
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore, Singapore,
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.

• Supervises Concierge and/or Bell Staff, when applicable.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.

• Assists with energy conservation efforts by monitoring compliance during property tours.

Server wanted by Merchant court hotel – Singapore

Merchant court hotel Singapore

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Merchant court hotel Singapore
Merchant court hotel Singapore

Server
 
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
 
• To consistently offer professional, friendly and engaging service
• To assist guests regarding menu items in an informative and helpful way
• To follow outlet policies, procedures and service standards
• To have full knowledge of beverage lists and promotions
• To have full knowledge of all menu items, garnishes, contents and preparation methods
• To follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications:
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display “Quality in Life” and work in a dynamic environment. In addition, the candidate should possess:

• Previous service experience an asset
• Previous point of sale system experience an asset, but not required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within agrowing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your resume to by clicking “Apply Online”.
Swissôtel is an Equal Opportunity Employer.

Job Level: Colleague
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date: 14.Jul.2018, 4:59:00 PM
Job Number: SMC00006

Guest Relations Officer wanted by Ritz carlton hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 18001OIT
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Millenia Singapore, Singapore,
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.