Spa Director wanted at St Regis hotel -Singapore

st regis hotel singapore

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st regis hotel singapore
st regis hotel singapore

Job Number 18002938
Job Category Spa
Location The St. Regis Singapore, Singapore
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and at least 5 years’ relevant experience in managing a spa.

CORE WORK ACTIVITIES

Managing Spa Operations and Budgets

• Selects vendors for spa retail operations and managing contract agreements.

• Oversees retail product research, product selection and purchasing, product display.

• Manages supply inventories and purchasing control, including uniforms.

• Monitors the spa’s actual and projected sales to ensure revenue goals are met or exceeded.

• Maintains cleanliness of spa and related areas and equipment.

Managing Spa Sales and Marketing Strategy

• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.

• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.

• Ensures spa services are included in all property-related marketing and advertising.

• Identifies and recommending new products and product enhancements to remain competitive in the market.

Managing Spa Revenue Management Strategy

• Monitors and Manages the payroll function.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.

Server wanted at Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Chihuly Lounge – Server
Job Number 18000Z1L
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Millenia Singapore, Singapore, Singapore VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Explore our very big world

We welcome you to join our global and diverse family. Whether you’re new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You know the finest details of our menu and can’t wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you’ll be doing

Welcome guests and promptly attend to tables
Serve food and beverages to guests making recommendations if needed
Share your menu knowledge to assist guests with questions and special requests
Record transactions in the MICROS system correctly and timely
Check-in with guests to assure satisfaction with each course and beverage
Clean tables, complete closing duties and re-stock tableware and other supplies

What we’re looking for

Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Previous serving experience is a big plus

Reservation Sales Associate wanted at Starwood Corporate – Singapore

Starwood Hotels and Resorts logo

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Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

Job Number 180025YN
Job Category Reservations
Location Starwood CCC-Singapore
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Job Summary

Our Reservation Sales Associates are service-oriented professionals who are passionate about people and travel. You will be handling telephone and email guest enquiries for our hotels and our award-winning loyalty program.
Our Associates enjoy outstanding career development opportunities and new hires undergo a comprehensive New Hire Training Program that includes both job-specific modules and soft skills workshops. These are aimed at developing your overall confidence and professionalism.

We believe that work-life balance leads to healthy and happy people. We offer generous staff discounts for travel and leisure so that our Associates can travel the globe and savour the wonders of the world.

Skills and Experience
We are looking for candidates who enjoy interacting with customers and a sales driven role.
They should also meet the following criteria:
Minimum Diploma in Business Administration/Hotel and Tourism Management or GCE ‘O’/ ‘A’ Level
Proficiency in spoken & written English
Multi-tasking competence
Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
Join us for a fun and engaging work experience, and begin a successful and enriching career in the hospitality industry.

Duty Manager wanted at Westin hotel – Singapore

westin hotel Singapore

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westin hotel Singapore
westin hotel Singapore

Job Number 180025XG
Job Category Rooms and Guest Services Operations
Location The Westin Singapore
 
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Bellman wanted at Westin hotel – Singapore

westin hotel Singapore

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westin hotel Singapore
westin hotel Singapore

Job Number 180025XN
Job Category Rooms and Guest Services Operations
Location The Westin Singapore
 
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information; protect company assets. Support all co-workers and treat them with dignity and respect. Support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 75 pounds. Stand, sit, or walk for an extended period of time or for an entire work shift. Move at a speed that is required to respond to work situations (e. g., run, walk, jog). Read and visually verify information in a variety of formats (e. g., small print). Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Move up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on property premises. Perform other reasonable job duties as requested by Supervisors.

Guest Relations Officer wanted at W Hotel – Singapore

W hotel SIngapore

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W hotel SIngapore
W hotel SIngapore

Job Number 180024SU
Job Category Rooms and Guest Services Operations
Location W Singapore – Sentosa Cove, Singapore
 
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Reporting to the Guest Relations Manager, you will be responsible for providing a welcoming, efficient, personable and authentic experience for each guest especially VIPs, SPG Platinum & Gold members during all encounters. Additionally, the incumbent will need to maximise guest interaction while minimizing time spent ‘away’ from the guests, create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions. You will also new to meet SPG Enrolment and GEI Targets consistently.
We are ideally looking for someone
With at least a Certificate in hotel management or its related discipline.
At least 2 years in a similar role.
Demonstrates skills, knowledge and experience in customer-service oriented environment.
Demonstrates strong oral and written communication skills with ability to influence and persuade across all levels of the organisation.
Proficient in Microsoft Office software and Internet.

Butler Supervisor wanted at Marina bay sands hotel – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Butler Supervisor – Hotel Operations
Job no: 493657
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Responsible for supervising the daily operations of the Butler Services and ensure smooth operation to achieve maximum guest satisfaction and maintaining set customer service standards.
Responsible for managing the shift and ensuring the Butler related services are provided to guests in accordance to set service standards.
Assist management in coaching and developing butlers to ensure competence performance and succession objectives are met. This includes conducting performance reviews and counseling of staff in accordance with Marina Bay Sands Performance Management System.
Taking full ownership of operational decisions in the absence of MOD.
Familiar with the set-up and functionality of all equipment in the Suites.
Manage in a hands-on manner the daily operation of the Butler Department.
Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.

Respond to guest requests and answer questions about Marina Bay Sands. When unable to answer, take the time to research the answer and respond in an appropriate manner.
Exhibit exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood.
To assist the Duty Manager in efficiently managing the shift according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
Prepare, administer and compile reports as required in an accurate and timely manner
Liaise with other departments on daily operation’s needs.
Handle guest enquiry in a courteous and efficient manner and report guest complaints or problem to Duty Manager or Butler Services Manager if no immediate solution can be found and assure proper and complete follow up with guests.
Collecting and updating guest personal information, preferences, practices, and hobbies to ensure guest has a detailed and accurate guest history database.
Job requirements:

Degree, Diploma or Certifications in hospitality management or other related fields
Minimum 2 years of supervisory experiences in the front of the house of a 5-star deluxe hotel
Experience in Butler Services or Executive Club Operations preferred
Knowledge of Food & Beverage service, including In Suite Dining
Attention to details and have strong customer service skills
Be willing to work any day and any shift
Well-groomed and professional disposition
Meeting deadline for any assignment is a must

Spa Receptionist wanted at Banyan tree spa Marina Bay – Singapore

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

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BANYAN TREE SPA MARINA BAY SANDS SINGAPORE
BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

Job no: 492383
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
JOB SCOPE

OPERATIONAL
Greets guests, offers assistance and consultation on Spa enquiries according to set standards.
Answers telephone call in a professional, courteous and polite manner in accordance with Spa standards when providing information, answering enquiry, confirming Spa reservation.
Accepts and accurately records all guest bookings, prepares Spa card and guest comment card for Spa therapist in accordance with departmental procedures. Ensure that bookings are given equally to therapists.
Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.

Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
Ensure the Spa area is clean and tidy.
Coordinate with Engineering Department on repair and maintenance work required in Spa area.
Conducts inspections of the Spa areas as directed.
Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue, and guest comment cards.
Promote spa visibility at hotel lobby, swimming pool, golf club as per time assigned.
Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.

GENERAL

Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.
PERFORMANCE EVALUATION CRITERIA

Mystery Shopper Results.
Utilization of therapists’ time and productivity.
Cleanliness and maintenance of the Spa reception and Spa lobby areas.
Personal hygiene and grooming.
Attendance at scheduled training courses.
UAB standards.

JOB REQUIREMENTS

Possess GCE “O” Levels and above
Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
Possess excellent customer service and communication skills
Able to operate basic computer applications and handle incoming calls / enquiries
Applicants should project a professional, healthy and well-groomed appearance
Able to commit to rotating shifts, including weekends (no overnight shifts)

Read more at http://careers.marinabaysands.com/cw/en/job/492383/spa-receptionist#7JvUI0ycXi386EGC.99

Reservations Agent wanted at Merchant court hotel – Singapore

Merchant court hotel Singapore

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Merchant court hotel Singapore
Merchant court hotel Singapore

At Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Reservations Agent
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
 
• To consistently offer professional, friendly and engaging service
• To enter room reservation requests using the Property Management System
• To enter rooming lists while ensuring accuracy, as required
• To update reservations ensuring a flawless check in and check out process
• To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• To liaise with sales and other departments as required
• To answer telephone and email inquiries in a timely manner
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

• Previous customer related experience required
• Previous Property Manager System experience preferred
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Frequent sitting throughout shift

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.

Job Level: Colleague
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date: 30.Aug.2018, 4:59:00 AM
Job Number: SMC00747

Guest Services Agent wanted at Merchant court hotel – Singapore

Merchant court hotel Singapore

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Merchant court hotel Singapore
Merchant court hotel Singapore

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring new ideas, use & develop their knowledge to reinvent their career path.
 
Swissôtel Merchant Court, Singapore is a luxury hotel ideally located close to entertainment and dining hotspots such as Clarke Quay, Boat Quay and Chinatown. The close proximity of the MRT to the hotel makes Orchard Road, Raffles City, all major tourist attractions and the financial hub at Raffles Place, within easy reach.

The 476 guest rooms and suites cater to the needs of the most discerning travellers. The Swiss Executive floors offer luxurious rooms and suites and the Swiss Executive Lounge provides additional luxury and exclusivity. Facilities includes an idyllic pool area with water-slides, an outdoor Jacuzzi, two award-winning restaurants and one lobby bar, a 24 hours Fitness Centre, Pürovel Spa & Sport, a column-less ballroom and seven function rooms.

We invite you to be part of the dynamic team as:
Guest Service Agent

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

To consistently offer professional, friendly and engaging service
To greet, check in and settle guest accounts while ensuring all service standards are followed
To assist guests regarding hotel facilities in an informative and helpful way
To follow Front Office department policies, procedures and service standards
To follow all safety policies
Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display “Quality in Life” and work in a dynamic environment. In addition, the candidate should possess:

Previous customer related experience an asset
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

Ability to work rotating shifts including night shift
Frequent standing and walking throughout shift

Swissôtel Hotels & Resorts
Swissotel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today by clicking “Apply Online”.

Swissôtel is an Equal Opportunity Employer.

Job Level: Colleague
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date: 31.Aug.2018, 4:59:00 AM
Job Number: SMC00713