VIP Host – Marina bay Casino – Singapore

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VIP Host
Apply now Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport- Ferry Terminal- Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out- making reservations for restaurants- changing flights- room and transport bookings etc- escalating any issue that arises to Senior Executive Host and above.
Assist with reimbursement/s based on the patron’s available complimentary allowance
Attend to patrons during their visit and Preparation- Coordination and Services provided for patrons utilizing the private gaming salons

Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs

Facilitate enrollment of Paiza Membership.
Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.
Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.
Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.

Job Requirements :

High School Degree- college education preferred.
Prior working experience in Hospitality- Sales or Customer Service.
Willingness to work shifts hours (including overnight)- Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English- Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Customer Relations Executive – Marina bay Casino – Singapore

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Customer Relations Executive
Apply now Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
JOB SCOPE
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport- hotel lobby- or casino entrance.
Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested

Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation

Record and update patron contact and play information as well as service preferences in ACSC & DexRM

Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries- etc. and provide appropriate level of gifts and entertainment with management approval

Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.
Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.

2. Telemarketing

Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM

3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS

College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel- Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts- including weekends and public holidays

Executive Host – Marina bay Casino – Singapore

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Executive Host
Apply now Job no: 492508
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Service all players with general enquiries of the loyalty program at the Loyalty Club desks and designation service locations.
Build a strong membership database using the player tracking system in creating new members accounts and record pertinent contact information.
Assist in keeping database updated with accurate personal information of card members.
Through one-on-one contact- keep players informed of all pre-determined upcoming card programs- promotions- events and offers at Marina Bay Sands.
Thorough understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information.
Develop new relationships with potential players and nurturing existing player relationships
Be able to maintain portfolio of assigned active and inactive players

Be able to show results in regards to bringing inactive players back to the Company and be able to maintain players play activity

Work with Call Centre Reservations to book rooms for qualifying players.
Obtain players| preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programs.
Support event activities by introducing and inviting players to events throughout the year.
Be their point of contact and host customers at the casino events and promotions.

Requriements:

College education in marketing / business and above in related field is preferred.
Minimum two years| experience within a service or hospitality industry is ideal
Familiarity with gaming industry is advantageous
Fluent in use of Microsoft Office Products (Excel- Word and PowerPoint).
Willing to work shift hours or over weekend
Ability to speak in Mandarin will be advantageous due to high volume of customer from North Asia

Dealer – Marina bay Casino – Singapore

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Dealer
Apply now Job no: 493403
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Deal games and provide excellent and friendly service to every guest- to help instill the perception in the minds of all guests and the public- that Sands is an establishment which exudes the highest standards of gaming entertainment in the world
Deal assigned games and assist the Pit Supervisor in tracking play and game observation
Greet and acknowledge casino customers and provide friendly- excellent service to every guest
Converse on a professional level in English with customers who approach the table area
Deal assigned games according to Sands rules & procedures. Remain updated with changes as they occur
Protect the integrity of games through observation and report any suspicious activitie
Demonstrate good chip work- float management- card placement- accurate payouts and other relevant dealing skill

Keep all information on player identities and gaming actions as confidential

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_JOB REQUIREMENTS_

Secondary School education preferred
Respond and handle customer demands in a fast paced environment
Quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
Memorize game rules and procedures and be committed to outstanding customer service
Possess excellent customer relations and communication skills
Able to get along with fellow Team Members and work as a team
Be willing to work any day of the week and any shift

Franchised Front Office Supervisor – The Vagabond Club – Singapore

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Job Number 19000FRF
Job Category Rooms and Guest Services Operations
Location The Vagabond Club| Singapore| a Tribute Portfolio Hotel|
Singapore| Singapore
Brand Tribute Portfolio
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Thank you for your interest in this position. It is a job opportunity with one
of Marriott International’s franchisees.
Please apply via email at hbedi@hotelvagabondsingapore.com

Additional Information: This hotel is owned and operated by an independent
franchisee| Chica Linda. The franchisee controls all aspects of the hotel’s
employment policies and practices| including the selection and hiring process.
If you accept a position at this hotel you will be employed by a franchisee
and not by Marriott International.

Essential Functions

Rostering
Training & Team Development
Ensure the timely completion of performance appraisals
Assist Hotel Manager with the hiring process of new employees
Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
Handle complaints
Supervise and manage employees; manage all day-to-day operations; provide feedback| understands employee positions well enough to perform duties in employees absence
Utilize interpersonal and communication skills to lead| influence and encourage others
Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
In control of any paymaster rooms| outstanding refunds or payments and follows up with accounting or other parties respectively
Coordinate activities with other hotel departments.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction
Be knowledgeable of policies regarding emergency procedures and security concerns

Teamwork Skills:

Be an enthusiastic| helpful and positive member of the team.
Be professional| responsible and mature in conduct and behavior.
Be understanding of| encouraging to and friendly with all co-workers.
Be self-motivated and use time wisely.
Maintain open line of communication with each department.
Communicate pertinent information.
Respond positively to new ideas.
Openly accept critical/developmental feedback.
Report to work on time.
Give adequate notice if going to miss work.
Be available to work a flexible schedule to include weekends and holidays.
Maintain effective communication through the use of meetings| log books and bulletins.
Be available to help other departments in emergency situations.
Perform other assignments as directed by the General Manger.
Adhere to all work rules| procedures and policies established by the company including| but not limited to those contained in the associate handbook.

The individual must possess the following knowledge| skills and
abilities:

Must be able to speak| read| write and understand English fluently.
Requires good communication skills| both verbal and written.
Most tasks are performed in a team environment with the employee acting as a team leader.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel| its services and facilities.
Must have OPERA Experience
Must be willing and able to perform all tasks necessary for a small boutique hotel from Concierge services| to Room Checks for housekeeping to rooming of a guest/managing luggage.

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_This company is an equal opportunity employer._

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Senior Bartender / Bartender – JW Marriott Hotel Singapore South Beach – Singapore

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Job Number 18000MU6
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| Singapore| Singapore

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

See where your journey can take you. At Marriott International| we believe in
seizing opportunities and making your own adventure. A world of opportunity
pulls up to your bar with every guest you meet – and you never know who might
show up next. That big world also extends to our global| diverse family of
associates. Like most families| we’re a group of unique individuals who bring
different strengths| styles| personalities and interests to the table. And
this makes every single day a new discovery. So| we ask| where will your
journey take you?

The impact you’ll make

You are a bright mixologist who is always on the lookout for new beverage
trends. When you are behind the bar| you create an energy that is both
welcoming and exciting. You take pride in offering our guests a diverse and
seasonally-inspired beverage menu| a warm conversation| and helpful
suggestions. When you shine| our guests will look forward to relaxing with you
after a long day.

Rewards for work| benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms| gift shop items| food and beverage

Learning and development opportunities

Recognition programs

Wellbeing programs

Encouraging management

Team-spirited colleagues

What you’ll do

Welcome guests

Attend to tables

Open and serve wine/champagne

Prepare garnishes

Stock ice| glassware and paper supplies

Set up and maintain cleanliness of bar area

Process all payment methods and complete cashier reports

What we’re looking for

Great storytelling skills

Positive outlook and outgoing personality

Previous bartending experience is a big plus.

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
appearance in a clean uniform are also required. Prior to employment| we’ll
ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You’re a beverage enthusiast. And with us| you|ll get to both refine and
showcase your craft of creating cocktails. Join us and grow through
opportunities to explore the business| opening yourself to various career
options. No matter your path| we’ll make sure you feel right at home.

_

Server Asian Market Cafe – Fairmont Singapore – Singapore-Singapore

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Job Description – Server- Asian Market Cafe (RTP00583)Employee Status:
Regular
Waiter/Waitress- Asian Market Cafe
The Waiter/Waitress handles enqueries and takes down reservation from both internal and external guests.
She/He handles seating arrangements- menus- guests requests and maintain the link between between the service and kitchen colleagues. She/He is in charge of maintaining guests relations and data- competitor checks- restaurant and guests` supplies.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall Mass Rapid Transit (MRT) train station and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-030 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Assistant Manager- responsibilities and essential job functions include but are not limited to the following:
Perform and check the host/hostess opening and closing checklist
Handles enquiries-
take reservations- menu planning and special requests
Assign tables and seating; submit menu orders to kitchen; communication special requests to kitchen and service departments

Maintain guests relations; build and keep guests` data in departmental folder

Maintain and order guests` and stationary supplies

Consistently following Fairmont Service Promise- Service Essentials and LQA standards to continually enhance guest service

Check on guests` satisfaction- attend guests` needs and complaints with proper follow up

Support and guide junior staff and monitor their performance

Perform OJT trainer tasks

Ensure that all operating equipment quality is maintained

Ensure that host/hostess and reception area are kept safe and clean

Qualifications:

Minimum O level
Minimum 2 years Hotel Food and Beverage service experience would be of advantage
Good interpersonal and communication skill
Able to work under stress and independently
Superior food and beverage knowledge

Front Office Service Executive – Fairmont Singapore & Swissôtel The Stamford – Singapore-Singapore

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Job Description – Front Office Service Executive (VAA01511)Employee Status:
Regular
Front Office Service Executive
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. Provide assistance at the front desk and carries out training- colleague development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Director of Front Office Operations/Front Office Manager. Responsibilities and essential job functions include but are not limited to the following:
Focus on customer service and ensure guest needs are attended promptly at the front desk
Assist guests with check in and checkout- and other cashiering duties
Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Maximizing room revenue by up-selling
Establish main point of contact for guests and to handle all enquiries in a friendly and effective manner

Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

Meet- greet and provide rooming for VIP guests

Ensure the safety- security and loss control policies and procedures are compiled with at the front desk and back office area

Ensure cleanliness and appearance of front desk and related areas
Ensure strict compliance of the credit card privacy – PCI- Cash Float SOP and Hotels` Fire and Emergency procedure

Supervise and ensure the smooth and efficient daily operation of the front desk
Provide assistance of the front office areas such as front desk- airline desk- groups- rooms controlling and lobby greeters

Perform any related duties and special projects as requested by the front office manager/assistant front office manager/reception and duty manager

Qualifications:

Minimum Diploma in
Hospitality or related field

Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system

Knowledge of
Opera would be of advantage

Read- write and speak English fluently

Sound decision making

Well-groomed- good interpersonal and communication skills

Leadership/People management skills

Detail-oriented- organized and very flexible with working extended hours

Energetic with positive attitude

Able to work under pressure and independently

Assistant Manager Front Office – Fairmont Singapore – Singapore-Singapore

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Job Description – Assistant Manager- Front Office (RTP00795)Employee Status:
Regular
Assistant
Manager
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. To respond to situations and activities at the Front Desks- Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Director of Front Office Operations- responsibilities and essential job functions include but are not limited to the following:
Ensure the safety- security and loss control policies and procedures are compiled within the hotel
Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed- calls for the evacuation of people and staff from areas affected by fire- flood- bomb threats or civil disturbance
Maintain visible image of management at all times
Assist employees and guests by handling guest feedback- both written and verbal and include investigations into guest complaint

Ensure documentation of all guest related issues using FCS lo

Meet- greet and room VIPs and making courtesy calls to guest

Conduct daily briefings presenting business issues- hotel information and coach and train colleagues on guest handling skill

Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float
Coach and train colleagues and carry out disciplinary actions when necessary
Attend scheduled meetings- departmental and interdepartmental meetings
Co-ordinate full house activities- handle pledge relocations of guests
Control hotel room inventory and manage room availability for check in
Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently
Complete any collateral assignment.
Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club.
Meet and greet guests upon arrival and departure- especially Executive Club and VIP guests.
Qualifications:

Minimum Diploma
level

Minimum
3 years Hotel Front Office and Food and Beverage experience

Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system

Knowledge of
Opera would be of advantage

Sound decision making

Good interpersonal and communication skills

Leadership/People management skills

Duty Manager Front Office – Fairmont Singapore – Singapore-Singapore

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Job Description – Duty Manager- Front Office (RTP00794)Employee Status:
Regular
Duty Manager- Front Office
This position focuses on customer service and builds partnerships with other departments to ensure that guests` needs are attended to promptly. To respond to situations and activities at the Front Desks- Lobby any another other hotel premises that requires attention and all emergencies. Leading the Front Office team through organizational changes and providing support and manage the Front Desk operations and hotel room inventory
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.Fairmont Singapore is ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts. It offers 769 luxurious guestrooms and suites- a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our Singapore hotel|s award-winning service teams
Summary of Responsibilities:
Reporting to the Director of Front Office Operations- responsibilities and essential job functions include but are not limited to the following:
• Ensure the safety- security and loss control policies and procedures are compiled within the hotel
• Provide direction and leadership to the HEAT (Hotel Emergency and Action Team) and if needed- calls for the evacuation of people and staff from areas affected by fire- flood- bomb threats or civil disturbance
• Maintain visible image of management at all times.
• Assist employees and guests by handling guest feedback- both written and verbal and include investigations into guest complaints.
• Ensure documentation of all guest related issues using FCS log

• Meet- greet and room VIPs and making courtesy calls to guest

• Conduct daily briefings presenting business issues- hotel information and coach and train colleagues on guest handling skills

• Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float

• Coach and train colleagues and carry out disciplinary actions when necessary.
• Attend scheduled meetings- departmental and interdepartmental meetings.
• Co-ordinate full house activities- handle pledge relocations of guests.
• Control hotel room inventory and manage room availability for check in.
• Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently.
• Queue management
• Complete any collateral assignment
Qualifications:
• Minimum Diploma in related field or University degree• Minimum 3 years of Hotel Front Office experience• Sound Computer Knowledge- i.e. well versed with windows- internet explorer and word- either POS or PMS system• Knowledge of Opera would be of advantage• Good guest interaction skills• Good listening skills• Sound decision making• Good interpersonal and communication skills• Leadership /People management