Spa Therapist – Westin hotel – Singapore

westin hotel Singapore

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westin hotel Singapore
westin hotel Singapore

Job Number 18003F3V
Job Category Spa
Location The Westin Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.

Spa Concierge – St Regis hotel – Singapore

st regis hotel singapore

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st regis hotel singapore
st regis hotel singapore

Job Number 18003865
Location The St. Regis Singapore, Singapore
 
Job Summary
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Spa Therapist wanted – Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 180036GC
Job Category Spa
Location The Ritz-Carlton, Millenia Singapore, Singapore
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
 
Job Summary
 
Provide massage services to guests using props and/or products. Provide waxing and skincare services to guests. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Assess guest needs, inquire about contraindications (e.g., allergies, high blood pressure, pregnancy), and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of service. Escort guests to and from treatment rooms.

Arrange workstation, treatment room, and/or drapes, and check with guest to ensure guest comfort and safety throughout service. Promote and sell spa/salon services and retail products. Clean, maintain, and sterilize tools. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Regional Application Specialist – SIEMENS – Singapore

Siemens logo

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Siemens logo
Siemens logo

Job Description
 
Siemens Healthineers is hiring a Regional Support Specialist, Diagnostics to provide high level of application support to the APC region on immunochemistry product ranges covering ADVIA families series, IMMULITE product to Atellica predominantly with advantage of other product if there is.
 
What are my responsibilities?

Support the country application specialist on troubleshooting the difficult Immuno-chemistry product complaints/ escalations remotely or onsite with the goal reduce system downtime.
Up skilling the knowledge /competency of country specialist and be the medium for fault and trend escalation observed in the region
Cascading the issues observed globally to the country specialists.
Work closely with regional instrument specialist and country CSEs during troubleshooting as well as with Headquarter support centre.
What do I need to qualify for the job?

Bachelor in Biochemistry/sciences/Biomedical sciences
Experience working as medical technologist/ scientific officer in clinical laboratory
Minimum 5 years working experiences as field application specialist
Excellent communication verbally and written are important to succeed in the roles
Flexibility to travel internationally is required.
What else do you need to know?

With 47,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

Job ID: 83693

Senior Executive wanted – Johnson&Johnson – SG

johnson and johnson logo Singapore

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johnson and johnson logo Singapore
johnson and johnson logo Singapore

Senior Executive, Business Quality
Functions: Quality Assurance
Requisition ID: 1805691552W
 
One Johnson & Johnson (J&J) is a provider of consumer, pharmaceutical and medical devices and diagnostics products to the market. It ensures that its products and services are scientifically sound and of high quality to help heal, cure disease and improve the quality of life of patients and consumers.

Responsibilities:
Contribute to maintenance, compliance and improvement of the Quality Management System in accordance with J&J Quality Policy and associated enterprise and/or sector standards throughout the organization in accordance with current Good Distribution Practices for Pharmaceutical requirements and corporate policies as well as local Health Authority regulations
Participate in conducting audits – internal, external such as local distributor/service provider audits and associated activity and communication
Liaise with auditors during inspection activities and contributing to post-audit execution of corrective action and preventive action
Coordinate the product complaint process and field actions, liaising with regulators, sales and marketing, field sales engineers, customer service and warehouse personnel as appropriate, to ensure all activities are executed accordingly and within the stipulated timeframes
Coordinate activities related to CAPA, Non-conformance, change control, risk assessment and other applicable quality activities as specified in the appropriate procedures.
Conduct training related to QMS and corporate policies for new employees
Work with cross-functional team to accomplish change control closure in a timely manner according to established timelines
Assigned to special projects as needed and collaborate to improve quality system compliance if required

Qualifications
Bachelor’s degree or equivalent in Science, Pharmacy or related discipline
Minimum 3 years of experience in the related field, preferred in medical device or pharmaceutical industry.
Experience across the elements of a quality organization – quality systems, regulatory, quality operations and regulatory compliance.
Familiarity with current Good Manufacturing Practice, the regulatory systems and product registration requirements in Singapore
Enthusiasm for Quality & Compliance and/or Regulatory Affairs: achievement oriented with a high degree of flexibility and ability to adapt to a changing regulatory environment;
Must be able to develop and maintain excellent working relationships, work successfully within a team environment and as an individual contributor;
Ability to work with broad scope/different types of products in a fast-paced environment.
Ability to work in a matrix environment with multiple stakeholders and priorities and influence leadership.
Excellent verbal and written communication skills – proficiency in written and oral English is required

Finance Leadership Program – Johnson&Johnson – SG

johnson and johnson logo Singapore

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johnson and johnson logo Singapore
johnson and johnson logo Singapore

Finance Leadership Development Program 2019 – SG (FLDP)Locations: Singapore, Singapore Functions: Finance
Requisition ID: 019FLDPSG
 
The Johnson & Johnson Family of Companies
A global leader in health and personal care, with over 125,000 employees in over 275 companies in 60 countries. We work with partners in healthcare to touch the lives of more than a billion people every day throughout the world. Johnson & Johnson companies market leading products and services in three business segments: Consumer, Pharmaceuticals, and Medical Devices.
 
“By caring, one person at a time, we aspire to help billions of people live longer, healthier, happier lives.”

Finance Leadership Development Program (FLDP) 2019
The Finance Leadership Development Program (FLDP) is a two-year program designed specifically to prepare future generations of business leaders within the Finance organization. FLDP provides recent finance or accountancy graduates with an opportunity to experience varied rotational assignments and advance their leadership skills. Participants will go through 6 weeks of classroom and e-learning activities, as well as receive coaching from personal mentors, program leaders, and program champions. Supervisors will also provide on-the-job coaching and performance feedback.
 
If you’re a dynamic, creative individual with a record of achievement and demonstrated leadership potential, we invite you to explore opportunities for accelerated development with FLDP.

Program overview
Training curriculum and work experience with exposure to different J&J business environments
Opportunity for 2 rotations within the Finance organization
6 weeks of classroom and e-learning activities, focus on core leadership and business competencies, technical skills, process excellence, value creation, and economics of the health care industry
Eligible for a one-time bonus for recognized finance and accounting accreditation
Learning opportunities
Understanding complex and dynamic business environments through interactions with business leaders
Acquire systems knowledge and technical expertise in widely used Enterprise Reporting Planning (ERP) software
Master technical and strategic skills through working with cross- functional teams in various businesses and disciplines
Establish a broad base of knowledge and relationships, including interaction with senior management
Build a solid record of job performance, gain a very broad view of our companies, and discover opportunities across our businesses

Qualifications
Recent university graduates; Bachelor’s degree in Accountancy or Business (Finance Major) attained between June 2018 – June 2019
Outstanding leadership capabilities and team spirit
Motivated, high-potential performers who can influence and lead others in a team environment
Aptitude to apply accounting/finance skills in job situations
Strong interpersonal skills, and a commitment to excellence and integrity
J&J is an equal opportunity employer and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requisition ID: 019FLDPSG

Spa Receptionist wanted – Marina bay sands – SG

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

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BANYAN TREE SPA MARINA BAY SANDS SINGAPORE
BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

Job no: 492383
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
JOB SCOPE

OPERATIONAL
 
Greets guests, offers assistance and consultation on Spa enquiries according to set standards.
Answers telephone call in a professional, courteous and polite manner in accordance with Spa standards when providing information, answering enquiry, confirming Spa reservation.
Accepts and accurately records all guest bookings, prepares Spa card and guest comment card for Spa therapist in accordance with departmental procedures. Ensure that bookings are given equally to therapists.
Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.
Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
Ensure the Spa area is clean and tidy.
Coordinate with Engineering Department on repair and maintenance work required in Spa area.
Conducts inspections of the Spa areas as directed.
Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue, and guest comment cards.
Promote spa visibility at hotel lobby, swimming pool, golf club as per time assigned.
Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.

GENERAL

Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.
PERFORMANCE EVALUATION CRITERIA

Mystery Shopper Results.
Utilization of therapists’ time and productivity.
Cleanliness and maintenance of the Spa reception and Spa lobby areas.
Personal hygiene and grooming.
Attendance at scheduled training courses.
UAB standards.

JOB REQUIREMENTS

Possess GCE “O” Levels and above
Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
Possess excellent customer service and communication skills
Able to operate basic computer applications and handle incoming calls / enquiries
Applicants should project a professional, healthy and well-groomed appearance
Able to commit to rotating shifts, including weekends (no overnight shifts)

Medical Health Director wanted – AVIVA – SIngapore

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PURPOSE OF THE ROLE
Individual and Group Health jointly constitute Aviva Ltd.’s greatest risk.
The role reports into the Healthcare Management Committee, which currently controls all healthcare activity.
The need for effective and extensive clinical management has been identified as an essential to reverse a trend of IFRS losses and return both Healthcare portfolios to sustainable profitability without putting excessive upward pressure on price to client and to maintain Aviva Ltd.’s market positioning.
The role of the Medical Director is a full-time role, with 100% focus on this objective.
The individual is expected to develop clinical risk management strategy and operationalise a clinical capability to achieve the above objective. The individual will be required to influence and co-ordinate the efforts of other relevant parts/functions of the organisation to ensure this result.

ACCOUNTABILITIES
Strategic
To oversee the establishment of and then lead a new clinical division for Aviva Health Singapore, including:
 
Lead the development, implementation, and evaluation of clinical/medical programs.
Define and then undertake responsibility for activities related to the delivery of medical care and clinical services including but not limited to cost management, case management, utilisation review, quality assurance, network, contracting, pharmacy, clinical elements of service operations (claims) and medical protocol development.
Develop and manage a budget, including presenting monthly financial reports to practice staff with the support of administration.

Establish strategic vision and ensure stakeholder buy in before implementation.
Establish and then oversee clinical peer review.
Oversee documentation for and implementation of care planning
Manage relationships with clinical providers.
Operational
Convert strategy into practical and effective management.
Monitor quality and appropriateness of medical care.
Contribute to the overall Aviva Health strategy by participation in the Healthcare Management Committee.
Effective Risk Management/Governance
Monitor and evaluate clinical risk associated with interventions and operational activity.
OUTCOMES
Establish (together with our selected risk manager should such exist) a comprehensive set of clinical protocols defining best practice so as to both ensure quality outcomes for our clients as well as manage our claims’ expenditure.
Implement effective clinical protocols into our claims process in such a manner as to best manage the balance between push back from providers and attaining our goals in terms of quality outcomes and financial control.
Further develop the claims protocol set and intervention strategy so as to maximise benefit for clients and ourselves whilst respecting the dignity of medical professionals
Influence and where possible over time manage and ensure the implementation for our benefit of a vertically and horizontally integrated network by which we can control our patient pathways, outcomes, quality of experience and cost.
Interact with all levels of Aviva Health Singapore to ensure that the goals and benefits of the strategy are understood and supported.
Work with providers so as to achieve understanding and to try to develop common goals.
To establish and then lead a team of clinically qualified or trained individuals to fulfil the objectives of the newly established clinical division.
QUALIFICATIONS
Master’s degree or higher in medicine
Valid license to practice medicine
KNOWLEDGE/EXPERIENCE
10+ years’ experience in clinical medicine
5+ years’ experience in a hospital/ insurance administration role
5+ years experience in managed care
Familiar and comfortable with the use of data and analytics to gain insight, aid decisions and support actions.
Experience in dealing with Senior Leadership Teams (SLT)
Experience dealing with external consultants, third party administrators (TPAs), doctors, hospitals.

Clinical Operations Manager wanted – AVIVA – Singapore

APPLY HERE

PURPOSE OF THE ROLE
The need for effective and extensive clinical management has been identified as an essential to reverse a trend of IFRS losses and return both Healthcare portfolios to sustainable profitability without putting excessive upward pressure on price to client and to maintain Aviva Ltd.’s market positioning.
The role of the Clinical Operations Manager is a full-time role, with 100% focus on the practical implementation of this objective.
The Clinical Operations Manager will be expected to assist in the development of clinical audit and preauthorisation procedures.
The Clinical Operations Manager will implement these procedures in such a way as to achieve meaningful savings whilst respecting the needs of our clients and providers.
The Clinical Operations Manager will contribute to the ongoing development and adaptation of these procedures.

The Clinical Operations Manager will be responsible for training claims and other staff to interact with providers on basis of the risk management process and established protocols.
ACCOUNTABILITIES
Strategic
To assist in the establishment and then manage a new intervention risk management strategy to reduce Aviva operational losses whilst maintaining quality of care for our clients.
Operational
Convert strategy into practical and effective management.
Monitor quality and appropriateness of medical care.
Contribute to the overall Aviva Health strategy by interacting with the Medical director.
Effective Risk Management/Governance
Monitor and evaluate clinical risk associated with interventions and operational activity.

OUTCOMES
Under the leadership of the Medical Director establish (together with our selected risk manager should such exist) a comprehensive set of clinical protocols defining best practice so as to both ensure quality outcomes for our clients as well as manage our claims’ expenditure.
Practically implement effective clinical protocols into our claims process in such a manner as to best manage the balance between push back from providers and attaining our goals in terms of quality outcomes and financial control.
Further develop the claims protocol set and intervention strategy so as to maximise benefit for clients and ourselves whilst respecting the dignity of medical professionals
Interact with claims colleagues at Aviva Health Singapore to ensure that the goals and benefits of the risk management strategy are understood and supported.
Provide clinical support for plan members.
Assist and advocate for clients in a significant and meaningful way to enable them to better navigate the healthcare system throughout their medical journeys and including longer-term care management support.
Leverage clinical judgment, empathy, and problem-solving skills to ensure the best outcome for each client.
Work with non-clinical teammates in assisting clients to navigate the healthcare system.
Communicate with clients via phone or secure messaging using your clinical expertise in an unscripted way to provide education on health conditions, new medications, and procedures
Coach non-clinical teammates on how they can help Aviva to add more clinical value to all our member interactions
Assist in the coordination of care across a variety of settings (outpatient, ER, home care) while maintaining strict confidentiality and the highest level of professionalism
QUALIFICATIONS
Bachelors/ Associates degree in Nursing
Active, unrestricted RN
KNOWLEDGE/EXPERIENCE
2+ years’ experience caring for patients in a hands-on, acute care setting OR 2+ years combined experience in hospitals/outpatient clinics/insurance companies
Insurance/ Benefits Administration/ Claims Management
Clinical Research

Market Development Manager – Johnson&Johnson – Singapore

johnson and johnson logo Singapore

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johnson and johnson logo Singapore
johnson and johnson logo Singapore

New Market Development Manager SEA, Surgical Vision
 
Multiple Locations: Singapore,Indonesia
Functions: Business Development
Requisition ID: 1805646053W

Key Objectives:
 
Manage the channel partners and in-country commercial team in new markets within SEA (namely Indonesia, Philippines, Cambodia, Laos and Myanmar) for the Cataract and Refractive businesses in J&J Vison Surgical. Responsible for the organization’s long-range strategic business plan alignment with channels partners and ensures that plan objectives are achieved. Establish comprehensive business strategies and oversees all tactics required to achieve them.
Anticipate market trends and implement the necessary changes to meet customer needs. Assess market data, determines, and prioritizes potential market growth opportunities.
Develop and implement channel partners operating system to lead and support channel partners for performance measurement and ensure efficient execution of key business initiatives.
Key Responsibilities:
 
Set business direction and leverage local opportunities.
Establish and implement a clear Long Range Country Plan to secure business continuity.
Manage the distributors in Cataract & Refractive surgery device space.
Build and lead in-country commercial team to drive business initiatives.
Develop a high performance commercial team to support channel partners
Support and implement regional and local marketing initiatives.
Build local KOL pipeline and support KOL engagement plan aligned to SEA regional plan.
Build a strong pipeline of distributors for channel expansion.

Execute and follow through on business strategies.
Be compliant in an ever-changing and complex regulatory environment.
Engage and motivate cross-functional employees in business strategies and direction.
Create a culture of innovation, collaboration, high accountability and change management.

Qualifications
Bachelor’s Degree or equivalent.
8 to 10 years of relevant experience in sales and business development in SEA region especially emerging markets.
The ideal candidate should have working background in medical device industry.
Ability to build and maintain effective working relationships with all relevant stakeholders like customers, partners, suppliers and employees.
Have demonstrated leadership experience in being able to inspire and motivate others to drive the business forward and achieve organizational and business goals.