VIP Host wanted at Marina bay sands casino – Singapore

casino marina bay sands singapore

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casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.

Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.
Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.

Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.

Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Assistant Restaurant Manager wanted – St Regis hotel – Singapore

st regis hotel singapore

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st regis hotel singapore
st regis hotel singapore

Job Number 18002TL5
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore, Singapore
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Entry level management position that is responsible for the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

• Ensures compliance with all restaurant policies, standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Encourages employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Meets and greets guests.

Restaurant Manager wanted – St Regis hotel – Singapore

st regis hotel singapore

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Job Number 18002TL3
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore, Singapore

st regis hotel singapore
st regis hotel singapore

Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY
 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local, state and Federal liquor laws.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

VIP Host wanted at Marina bay sands Casino – Singapore

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.

Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.

Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.
Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.
Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

BANQUET OPERATIONS MANAGER wanted at CONRAD hotel – SG

Conrad hotel Singapore

APPLY HERE

Conrad hotel Singapore
Conrad hotel Singapore

Job Summary
A Banquet Operations Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.
 
What will I be doing?
 
As a Banquet Operations Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banquet Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist in managing all Conference & Banqueting operations
Planning and forecasting supply needs for event operations
Providing clear communication and execution of the Banquet Event Order to the team in ensuring success of the event
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Conference & Banquet
Optimise sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the Conference & Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Respond to and handle guests feedbacks and complaints
Ensure staffing levels cover business demands
Ensure that training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Assist other departments wherever necessary
Promoting good working environment
Ensuring and providing the team a positive example of delivering exceptional customer service Manage departmental inventories and maintains equipment
Perform any other duties as assigned

What are we looking for?

A Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Reservation Sales Associate wanted Starwood Corporate – Singapore

Starwood Hotels and Resorts logo

APPLY HERE

Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

(Bilingual in English & Korean)
Job Number 18002FVD
Job Category Reservations
Location Starwood CCC-Singapore, Singapore, Singapore VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Job Summary

Our Reservation Sales Associates are service-oriented professionals who are passionate about people and travel. You will be handling telephone and email guest enquiries for our hotels and our award-winning loyalty program.
Our Associates enjoy outstanding career development opportunities and new hires undergo a comprehensive New Hire Training Program that includes both job-specific modules and soft skills workshops. These are aimed at developing your overall confidence and professionalism.

We believe that work-life balance leads to healthy and happy people. We offer generous staff discounts for travel and leisure so that our Associates can travel the globe and savour the wonders of the world.

Skills and Experience
We are looking for candidates who enjoy interacting with customers and a sales driven role.

They should also meet the following criteria:
Minimum Diploma in Business Administration/Hotel and Tourism Management or GCE ‘O’/ ‘A’ Level
Proficiency in spoken & written English and Korean to handle native Korean speaking guests
Multi-tasking competence
Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
Join us for a fun and engaging work experience, and begin a successful and enriching career in the hospitality industry.

Marketing Executive wanted at Marina bay sands casino – Singapore

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casino marina bay sands singapore
casino marina bay sands singapore

(Japanese Speaking)
Apply nowJob no: 493661
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff, Casino Management
JOB SCOPE

Assist with all Promotions and Special Events and Direct Marketing Programs
Communicate with advertising, casino marketing, special events, entertainment etc for special events setup and implementation
Communicate with external vendors for gift premiums
Maintain the special events and direct marketing calendar/schedule
Read mail/email proof for the direct marketing and special events programs
Assist with some data post-analysis and compilation of various reports
Handle phone calls in regards to the special events programs
Responsible for the everyday clerical functions of the department
JOB REQUIREMENTS

College degree in Business or Marketing
Will require read only access to ACSC system
Prefer one to two years of experience in marketing and advertising campaigns
Must have excellent communication and computer skills
Very detailed oriented and able to coordinate with other departments
Must be proficient in written Japanese

Executive Host – Japanese speaking – marina bay sands casino – SG

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 493635
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff

Service all guests with general enquiries of the loyalty programme and Marina Bay Sands amenities at the Loyalty Club desks and designated service locations
Recognise higher-tiered members (i.e. Platinum, Diamond and Paiza/ Elite) and proactively provide the due service, benefits and privileges
Build a strong membership database using the Casino Management System and Customer Relationship Management System in creating new members accounts and record pertinent contact information
Assist in keeping database updated with accurate personal information of card members
Must be able to keep confidential customer information proprietary as access to customer data is necessary

Through one-on-one contact, keep guests informed of all pre-determined upcoming card programmes, promotions, events and offers at Marina Bay Sands
Thorough understanding of the Marina Bay Sands loyalty programme and response to any enquiries from card members regarding the programme information
Use telemarketing as a platform to retain, attract, and develop new and current guests to the property
Check to make sure equipment, kiosks and televisions are in working order and collaterals are well-stocked at the counters and designated service locations at all times
Maintain tidiness of counter and relevance of signage displayed at counter
Obtain guests’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programmes
Support event activities by introducing and inviting players to events throughout the year
Be the Marketing contact and host guests at the loyalty programme events and promotions
Ensure compliance with company and regulatory policies
JOB REQUIREMENTS

Ability to converse in English and Japanese on business and professional level
College education in marketing / business / hospitality and above is preferred
Experience as a Sales Executive within a service or hospitality industry is preferred
Preference with business development, sales and customer retention programmes from a service industry
Familiarity with service/ hospitality industry is preferred
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint)
Knowledge/Experience within the service/ hospitality industry is desirable

Executive Host wanted at Marina bay sands Casino – Singapore

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492508
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Service all players with general enquiries of the loyalty program at the Loyalty Club desks and designation service locations.

Build a strong membership database using the player tracking system in creating new members accounts and record pertinent contact information.
Assist in keeping database updated with accurate personal information of card members.
Through one-on-one contact, keep players informed of all pre-determined upcoming card programs, promotions, events and offers at Marina Bay Sands.
Thorough understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information.
Develop new relationships with potential players and nurturing existing player relationships.
Be able to maintain portfolio of assigned active and inactive players.
Be able to show results in regards to bringing inactive players back to the Company and be able to maintain players play activity.

Work with Call Centre Reservations to book rooms for qualifying players.
Obtain players’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programs.
Support event activities by introducing and inviting players to events throughout the year.
Be their point of contact and host customers at the casino events and promotions.
Requriements:

College education in marketing / business and above in related field is preferred.
Minimum two years’ experience within a service or hospitality industry is ideal
Familiarity with gaming industry is advantageous
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Willing to work shift hours or over weekend
Ability to speak in Mandarin will be advantageous due to high volume of customer from North Asia

LEARNING COORDINATOR, SALES – Hilton Corporate – Singapore

Hilton Logo

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Hilton Logo
Job Summary
The Learning Coordinator, Sales – Asia Pacific manages all the logistics and administrative tasks necessary to ensure instructor-led and on-line training programs run successfully, including Learning Management System administration. The Learning Coordinator will be responsible for event planning and execution of logistics for all instructor-led programs. In addition, the Learning Coordinator will provide support for Virtual Instructor Led Training as needed.

What will I be doing?
 
The Learning Coordinator, Sales – Asia Pacific will be responsible for performing the following tasks to the highest standards:
 
Responsible for all tasks related to the coordination and support of the team’s programs. This includes a high degree of customer service – in communication with participants, facilitators and client partners.

Develop proficiency with our Learning Management System – Hilton University, and to use the system to effectively enable a seamless experience for all instructor-led training programs.
Manage all the materials associated with any course (which may include laptops).
May be required to facilitate programs, such as Orientation or Virtual Classroom Sessions, and will be given the opportunity to develop presentation and delivery skills.
What are we looking for?
A Learning Coordinator, Sales – Asia Pacific serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

BA/ BS/ Bachelor’s Degree in any discipline
2 years of experience supporting multiple levels of management with projects or related experience in event planning or logistics
Highly proficient in MS Word, Excel, PowerPoint and Outlook
Experience within the Hospitality Industry (preferred)
2 years of experience in delivering instructor-led curriculum
A self-starter who is forward thinking and not afraid to ask questions
Able to work independently
Flexible in approach with eagerness to learn and grow
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!