Assistant Events Manager wanted by Marriott hotel – Singapore

marriott hotel logo

APPLY HERE

marriott hotel logo
marriott hotel logo

Job Number 18001QAP
Location JW Marriott Hotel Singapore South Beach, Singapore
JOB SUMMARY
Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives. Works to meet customer needs at meetings and events and assists in growing event revenues. Handles issues and conflicts that may arise duing meetings or events. Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

CORE WORK ACTIVITIES
Assisting in Managing Meetings and Special Events Operations
• Researches and analyzes new products, pricing and services of competition.
• Reviews scheduled events and troubleshoot potential challenges/conflicts.
• Assists in coordinating all groups that will impact property operations.
• Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.

• Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.

• Assists in the execution of brand service initiatives in event management areas.

• Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

Assisting in Budgets and Finances

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

• Assists in creating the annual banquet budget.

Driving Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Consult with customers in order t

Limousine Driver wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

Marina bay sands hotel Singapore
Marina bay sands hotel Singapore

Job no: 492611
Work type: Full-Time
Location: Marina Bay Sands
Categories: Transportation
As Limousine Driver, you will be responsible to chauffeur our guests to various places island wide. You are expected to provide a safe and pleasant journey for our guests by adhering to traffic rules and maintaining alertness while on the road. You must be on standby to drive a luggage van when the operational need arises. You are to enhance the guest experience by fulfilling the service standards as expected from a limousine driver.

Perform the duties as a limousine driver according to the Limousine Standard Operating Procedures
– Provide excellent service consistent with the property’s core service standards and brand attributes.
– Be punctual for all driving assignments 15 minutes before the commencement of the job.
– Perform meet and greet with a Ipad signage for departures and arrivals if required
– Coordinate with our outsourced vendor to receive guests upon arrival and to handover guests upon departure
– Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

– Ensure guests’ safety during the journey.
– Provide a smooth and pleasant journey.
– Ferry guests by the shortest and swiftest route unless otherwise requested by guest to use alternative routes
– Be able to operate the GPS guidance system to identify destination routes
– Proactively seek to provide refined luxury service ensuring guest satisfaction.
– Ensure all guest amenities in the vehicle are replenished. (E.g. Mineral water, wet towels, newspaper, etc.)
– Ensure all special requests from internal and external guests is met. (E.g. desired vehicle air-conditioning temperature, music, etc.)
– Ensure that the vehicle’s interior and exterior are clean, immaculate and odor free at all times.
– Performs vehicle checks on vehicles before driving vehicle
– Required to drive vehicles such as but not limited to luxury vehicles and luggage van
– Adhere to company policies, compliance guidelines and procedures.

Be familiar with the Limousine Intergraded System Procedures
Be familiar with the Limousine Queue System Procedures
Assists with guests’ luggage for both arrival and departing guests when required at the designated storage room. This includes proper handling, tagging and delivering of luggage within the prescribed time standards
Performs any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

Education

GCE ‘O’/’N’ Levels or Certificate in Hotel Operations preferred

Certification

Possess a valid driving license, at least Class 3
Defensive Driving Certificate would be useful
Produce a copy of the front and back of the valid Singapore Driving License
Produce the latest Driver Improvement Point System record

Required Experience

Experience working in transportation operations is preferred
Experience working in a service and hospitality industry will be an advantage
Prior experience in the same capacity is an advantage
Be service oriented
Required Knowledge

Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas
Familiar with all Airport and Ferry terminals in Singapore

Skills / Abilities / Presence

Clean drivers’ track record preferred
Fluent in written and spoken English
Being Bilingual will be an added advantage
Pleasant personality
Able to multi-task
Basic technological skills (E.g. Operating iPad, Grid Phone & GPS)
Excellent communication and interpersonal skills

Physical Requirements / Work Environment

Be physically fit
No color blindness
Be able to load and unload luggage
Ability to work under pressure and independently.
Be a team player
Adaptable to rotating shifts including Night Shift

 

Casino Credit Officer wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492358
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
At Marina Bay Sands Casino Credit Department, we provide impeccable service to our patrons around the clock in a fast-paced environment. If you are interested in becoming a part of this dynamic operation and learning the multiple facets of the intriguing casino credit business, we would like to meet with you!

Job Responsibilities
Handle credit requests for patrons in a fast-paced, 24/7 environment.
Assist in conducting third-party due diligence/credit reports as part of the credit review process.
Communicate and exchange information with various casinos globally.
Work collaboratively with different departments in the property including International Marketing, Cage, Collections, Compliance and others.
Commitment to a culture of compliance.
Maintain credit files in accordance with departmental procedure.

JOB REQUIREMENTS

Possess a Bachelor Degree or Diploma holders with relevant working experience are welcome
Able to work independently and as a team
Positive learning attitude with an eye for detail
Proficient in both English and Chinese (Oral and written)
Able to work on monthly rotating shifts

 

Customer Service Specialist wanted by Starwood hotels – Singapore

Starwood Hotels and Resorts logo

APPLY HERE

Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

Job Number 18001DHK
Job Category Reservations
Location Starwood CCC-Singapore, Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
 
Job Summary
To process, investigate and resolve complaints generated from dissatisfied guests through direct interaction with hotels, corporate headquarters and central reservations offices worldwide.
Interacts with Contact Center management staff, hotel General Manager and Associates in seeking resolution to customer issues

Provide regular communication of all SPG program specifics. Solicit feedback and ideas from all associates with an aim to improve the program
Research and analyze a variety of SPG issues utilizing various resources and tools. This position is empowered to handle situations using decision-making latitude in solving problems
Ensure that all SPG correspondences are handled in a timely manner through distribution to fellow associates while ensuring that necessary monitoring and work performance audits are conducted and necessary additional training is provided to associates
Qualifications

Bilingual with good written and verbal communication skills in English
Good aptitude for customer service and attention to detail
Have impeccable follow-through; and “Can Do” attitude and mindset

Have zeal for accuracy and attention to details

Able to maintain a high degree of confidentiality

Guest Service Agent wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Front Office
Job no: 492820
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
Job Responsibilities

Front Office
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday

Casual Labour wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Casual Labour – Visitor Services Agent (Museum)
Apply nowJob no: 492459
Work type: Casual
Location: Marina Bay Sands
Categories: Museum
Job Responsibilities

Providing excellent customer service to visitors at all times, with ensuring the smooth running of daily operations of the museum
Proactively assisting and interacting with visitors, and increasing the awareness of all exhibitions
Assist in the exhibition galleries to provide visitors with information and safeguarding artifacts
Actively promote ticketing packages/ sales at the main admission area
Project a professional image of the museum at all times, both verbally and appearance-wise

JOB REQUIREMENTS

Education & Certification

Entry level (min GCE O’ level) and good proficiency in English
No experience required as training will be provided
Excellent guest relations and communication skills
Have a well-groomed and professional appearance
Willing and able to work on shifts, weekends, and public holidays

 

Service Specialist (WALK IN INTERVIEW) wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

No work experience required as training will be provided.

Alternatively, Walk-In to:
TalentHub
10 Bayfront Avenue, Level 1
Mon to Fri 10am – 6pm

Hotel Operations – Service Specialist (Cross Functional Programme)
Apply nowJob no: 492420
Work type: Full-Time
Location: Marina Bay Sands
Categories: Front Of House, General Services, Concierge / Front Office, Transportation
Looking for a challenge and keen to work in a 5 Star Hotel?

We are looking for people like you!

Join us in a flexible scheme where you can choose 2 of the following positions that you would like to work in!
F&B Assistant Service Attendant (7am – 11am)
Housekeeping Guest Service Agent (12pm – 4pm)
Front Office Guest Service Agent (12pm – 4pm)
Valet Driver (5pm – 9pm)
Bellhop (5pm – 9pm)

 

Bellhop wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

Marina bay sands hotel Singapore
Marina bay sands hotel Singapore

Job no: 492326
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Handle luggage including long-term/short-term storage for both arriving and departing guests with the support of luggage handling equipment such as birdcage trolley. This includes proper handling, tagging, recording, storage and delivery of luggage.
Rotate to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure seamless arrival and departure guest experience.
Deliver incoming items to the guestrooms at the request of Guest Services Dispatcher/Supervisor/Captain or/and guests.

Maintain the tidiness and cleanliness of the luggage rooms and luggage trolleys.
Attend to basic guest enquiries pertaining to tourist information.
Sort and deliver the requested daily newspapers to all VIP rooms, suites and scheduled rooms.
Direct/Relay guest requests and queries to the appropriate department for follow up.
Work closely with other departments to provide unforgettable memories for our guests.
Perform any other duties and responsibilities as and when assigned by the Management.
JOB REQUIREMENT

Prior experience in the same capacity is an advantage.
Minimum secondary education
Excellent guest relations, and communication skills
Candidates must have a fair command of spoken and written English
Well-groomed and professional disposition

 

Front of House Manager wanted by St Regis hotel – Singapore

st regis hotel singapore

APPLY HERE

st regis hotel singapore
st regis hotel singapore

Job Number 18001PGR
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore, Singapore,
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.

• Supervises Concierge and/or Bell Staff, when applicable.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.

• Assists with energy conservation efforts by monitoring compliance during property tours.

Server wanted by Merchant court hotel – Singapore

Merchant court hotel Singapore

APPLY HERE

Merchant court hotel Singapore
Merchant court hotel Singapore

Server
 
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
 
• To consistently offer professional, friendly and engaging service
• To assist guests regarding menu items in an informative and helpful way
• To follow outlet policies, procedures and service standards
• To have full knowledge of beverage lists and promotions
• To have full knowledge of all menu items, garnishes, contents and preparation methods
• To follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications:
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display “Quality in Life” and work in a dynamic environment. In addition, the candidate should possess:

• Previous service experience an asset
• Previous point of sale system experience an asset, but not required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within agrowing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your resume to by clicking “Apply Online”.
Swissôtel is an Equal Opportunity Employer.

Job Level: Colleague
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date: 14.Jul.2018, 4:59:00 PM
Job Number: SMC00006