Security Officer wanted at Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492328
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
Job Responsibilities

Perform security functions at assigned posts in the gaming and non-gaming areas.
Escort, or carry valuables as assigned or directed. Valuables may include the transportation of chips and cash as well as documentation.
Respond to all emergencies and alarms as directed by Security Operations Centre and Security Management.
Monitor and manage crowd levels within the work environment.
Effectively participate in the management of potential safety hazards including fire alarms, emergency situations, bomb threats and building evacuation.
Maintain and apply skills to deal with conflict situations that occur within the work environment in an appropriate manner.

Handle lost and found property in accordance to procedures.
Participate in training programs.
Actively participate in regular performance improvement reviews.
Perform all duties as directed by the Executive Director of Security.

JOB REQUIREMENTS

Education & Certification

At least ‘N’ Levels and above.
PLRD license is required
Competencies

A team player.
Able to handle stress and multi-task.
Good communication skills.

Bellhop (Bellman) wanted at Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492326
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Handle luggage including long-term/short-term storage for both arriving and departing guests with the support of luggage handling equipment such as birdcage trolley. This includes proper handling, tagging, recording, storage and delivery of luggage.
Rotate to perform duties at the curb and work closely with Bell Captain and Supervisor at the driveway to ensure seamless arrival and departure guest experience.
Deliver incoming items to the guestrooms at the request of Guest Services Dispatcher/Supervisor/Captain or/and guests.
Maintain the tidiness and cleanliness of the luggage rooms and luggage trolleys.
Attend to basic guest enquiries pertaining to tourist information.
Sort and deliver the requested daily newspapers to all VIP rooms, suites and scheduled rooms.
Direct/Relay guest requests and queries to the appropriate department for follow up.
Work closely with other departments to provide unforgettable memories for our guests.
Perform any other duties and responsibilities as and when assigned by the Management.

JOB REQUIREMENT

Prior experience in the same capacity is an advantage.
Minimum secondary education
Excellent guest relations, and communication skills
Candidates must have a fair command of spoken and written English
Well-groomed and professional disposition

VIP Host wanted at Marina bay sands casino – Singapore

casino marina bay sands singapore

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casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.

Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.
Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.
Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.

Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.
Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.

Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Guest Service Agent wanted – Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Pools and Recreation
Apply nowJob no: 493522
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
JOB SCOPE

Required to be stationed at the Skypark pool gantry to ensure hotel policy of one key card per guest.
Welcome and direct hotel guests/ visitors entering the Infinity Pool.
Ensures that the Infinity Pool is kept clean and well-maintained.
Interact with and answer hotel guests’ and visitors’ questions to provide for a service-minded experience on the Infinity Pool.
Be able to lead tours and be conversant during the tours about local points of interest and attractions.
Process guest’s requests and in the event, if the request is not directly related to his/her area of capacity, the request must be owned and forwarded to the appropriate department.
Perform activities based on Service Quality Review standards e.g. guests’ keycard policy, towels collection and pool policies

Works closely with Pools & Recreation Management team and other related departments to ensure guests’ requests are followed through.
Be conversant with closure operations process during inclement weather conditions.
Perform any other duties and responsibilities as and when assigned by Management.
Be conversant with all facets of the Pools & Recreation operations including fire safety and emergency related procedures.
Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager.
Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.
Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.
Perform administrative duties as requested such as filing of reports.
Contribute ideas to improving the operations of Pools & Recreation.

JOB REQUIREMENTS

Minimum GCE ‘N’ or ‘O’ Levels.
Prior customer service experience in the same capacity is an advantage.
Excellent guest relations and communication skills.
Candidates must have a good command of spoken and written English is essential.
Fluent in English and any additional languages is an added advantage.
Pays attention to details and have strong customer service skills.
Able to speak in front of groups.
Able to work with minimum supervision.
A team player and takes initiative to assist other Team Members when required.
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work shifts
Well groomed and professional disposition.

Assistant Restaurant Manager wanted – St Regis hotel – Singapore

st regis hotel singapore

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st regis hotel singapore
st regis hotel singapore

Job Number 18002TL5
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore, Singapore
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Entry level management position that is responsible for the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.

• Monitors employees to ensure performance expectations are met.

• Provides feedback to employees based on observation of service behaviors.

• Assists in supervising daily shift operations.

• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.

• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.

• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.

• Ensures compliance with all restaurant policies, standards and procedures.

• Monitors alcohol beverage service in compliance with local laws.

• Manages to achieve or exceed budgeted goals.

• Performs all duties of restaurant employees and related departments as necessary.

• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Encourages employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints, seeking assistance from supervisor as necessary.

• Strives to improve service performance.

• Sets a positive example for guest relations.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Meets and greets guests.

Restaurant Manager wanted – St Regis hotel – Singapore

st regis hotel singapore

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Job Number 18002TL3
Job Category Food and Beverage & Culinary
Location The St. Regis Singapore, Singapore

st regis hotel singapore
st regis hotel singapore

Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management
 
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY
 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees’ absence.

• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local, state and Federal liquor laws.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Development Director wanted Marriott regional office – Singapore

marriott hotel logo

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marriott hotel logo
marriott hotel logo

Director, Development – Asia Pacific
Job Description
Job Number 18002U3P
Job Category Development & Feasibility
Location Singapore Regional Office, Singapore, Singapore VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Business Context
The addition of new hotels is one of the principal drivers of Marriott’s earnings growth strategy and an important element in maintaining and advancing the quality and brand equity of Marriott’s Lodging System. The company’s unit growth strategy in the region focuses primarily on acquisition of hotel management contracts, and to a lesser extent on licensing of our hotel brands to third party owner-operators under franchise agreements. The Director of Development performs a central, critical role in identifying, structuring deals and successfully closing on opportunities for new hotels, and building win-win relationships with new and existing hotel owners and franchisees.

Specific Job Summary
The Director will be responsible for the development of all Marriott hotel brands (including legacy Starwood brands) in various markets throughout Asia.

The Director of Development identifies and pursues new business opportunities and coordinates a multidisciplinary team involved in the review, approval and finalization of contracts for new hotels. Success in the position demands a driving focus on creation of shareholder value and earnings, as well as a passion to champion new business opportunities that build brand equity and help drive customer preference.

Specific Expected Contributions

Identify, initiate, and analyze potential sites and hotel projects.
Review and analyze potential hotel conversion, new build, or acquisition opportunities.
Coordinate all aspects of the development process internal to Marriott International, including site inspections by brand, market management and technical services representatives, requesting feasibility studies and pro forma valuations, and presenting the opportunity for approval by the appropriate Marriott committees.
Participate in, and lead, negotiations of management agreements, franchise or other agreements with owner/owner’s representatives. Ensure that agreement terms and conditions are acceptable to Marriott Operations team and Development department executives.
Work with Marriott’s Treasury and Project Finance Departments to maximize returns on Marriott International investment in hotel projects.
As needed, assist owners and developers to identify and tap sources of financing for hotel acquisition or construction, including Marriott sponsored financing programs.
As required, attend public hearings and meetings with regulatory agency officials to secure site plan, engineering and other approvals necessary for the project’s successful development.
Share leads for other Marriott brand or product opportunities with appropriate personnel.
Perform other duties as appropriate.

Candidate Profile (the education, experience, skills and attributes that are important for this position)

Mature, professional demeanor, capable of expressing confident, independent judgment.
Analytical thinker with strong interpersonal skills.
Five to seven years of real estate development, hotel industry or other relevant business experience.
Understanding of the local hotel and investment market. Familiarity with local capital markets is a plus.
Demonstrated ability to effective handle multiple projects on short timetables and manage staff resources efficiently.
Willingness to travel frequently to evaluate sites/hotels, meet with owner representatives, and evaluate market opportunities.
University degree in Real Estate, Hotel Administration, Business Administration or other relevant professional qualifications (masters degree in related field preferred).

Chinese Chef wanted – Ritz-Carlton – Millenia Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Chinese Kitchen- 3rd Fryer
Job Description
Posting Date Oct 09, 2018
Job Number 18002U4H
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Millenia Singapore, Singapore, Singapore Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Connect your passions with a rewarding opportunity

Others may call you a foodie, but you know you’re much more than that. You want to learn all the tricks of the trade and be the master of the kitchen. When you join us, you’ll find that there are no limits on your creativity or your potential. We inspire you to grow and challenge yourself because when you are pursuing excellence, you’re helping us to provide exceptional travel experiences.

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You hold yourself to a higher culinary standard and it is your attention to each preparation that keeps guests with us to dine. Working with a dedicated team of experts, you will learn something different every day as you work with new seasonal menus and unique presentations. You hard work pays off when a dish that you’ve thoughtfully helped to prepare has guests raving and anxious to return.

What you’ll be doing

Prepare fresh ingredients for cooking according to recipes/menu
Cook food and prepare top-quality menu items in a timely manner
Test foods to ensure proper preparation and temperature
Operate kitchen equipment safely and responsibly
Ensure the proper sanitation and cleanliness of surfaces and storage containers

Chef De Partie wanted – Ritz Carlton hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Pastry Kitchen-Chef De Partie
Job Description
Job Number 18002U4N
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Millenia Singapore, Singapore, Singapore Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform F&B service staff of 86’ed items and available menu specials. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

housekeeping attendant – pan pacific serviced suites – Singapore

Pan Pacific serviced suites Beach road Singapore

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Pan Pacific serviced suites Beach road Singapore
The Role
The Housekeeping Attendant performs any combination of light cleaning duties to maintain all apartments in a clean and orderly manner for occupancy.
 
· Responsible for cleaning an allocated number of apartments set by the Junior Housekeeper according to working procedures.
 
· Clean bedrooms, change bed linen, vacuum carpet rugs, mop floors and replenish all guest supplies.
 
· Wash bathrooms, wash glasses, replenish all towels and bathroom amenities. Empty rubbish bin.

· Clean living rooms, vacuum carpet rugs, mop floors and replenish all guest supplies. Empty rubbish bin.
 
· Clean kitchen and all kitchen appliances and equipment, wash cutleries, crockeries, glasses, cooking utensils, pots and pans. Empty rubbish bin.
 
· Report to supervisor for any loss and damage to linen, furniture, fixtures and equipment
 
· Update status of apartments.

Talent Profile
Experience:

· Minimum 1 year Housekeeping experience

Education:

· Primary or Secondary School Certificate

Competencies:

· Spoken English

· Pleasant, Polite, Independent, Cleanliness

How to Apply
Please send your detailed resume to careers.ppssbr@panpacific.com

*Only shortlisted candidates will be notified.