Surveillance Operator – marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 493777
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
JOB SCOPE
 
Maintain an effective relationship with Guests.
 
Maintain a professional image in all dealings with customers, in person, by telephone/radio, electronically, etc.
Meet the customers’ requirements and expectations through the prompt and accurate relaying of information.
Build credibility with customers through professional behavior.
Use discretion in handling difficult situations with the assistance of a Shift Manager, Supervisor or Senior Operator.
Contribute to the effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentiality.

Work as part of a Team
 
Build credibility with other Team Members.
Work within a close working environment, in which Team Members may come from diverse cultural backgrounds.
Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills.
Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately; ensuring the awareness of Supervisors or Shift Manager to incidents of note according to the reporting requirements established Provide back-up support to all Team Members to ensure the professional image and integrity of the Surveillance Department is maintained.

Analyze information from information technology systems

Evaluate and analyze information from multiple sources including CCTV, ACSC, Infogensis, Patron/Team Member Data bases, Digital, available statistics, etc.
Respond to situations identified through surveillance and computer analysis systems.
Maintain control and confidentiality of Surveillance and computer systems.
Ability to adapt to the introduction of new technologies and systems.

Operate Central Monitoring/Communication Console

Observe and analyze non-gaming, gaming and cash handling areas using advanced IT systems in accordance with standard operating procedures.
Label, file, document and store recording mediums.
Review gaming and cash handling activities to ensure procedures have been complied with and integrity has been maintained.
Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning.
Operate advanced IT systems and communication equipment in accordance with operating requirements.

Survey Team Members / Customers Activity from the Monitor Room

Monitor Team Members in accordance with the “Company Code of Ethics, Conduct and Professional Behaviors” policies, Internal controls, SOP’s and associated regulations.
Monitor illegal or suspicious activity of Team Members and customers within Marina Bay Sands Singapore integrated resort, gaming and cash handling areas, ensuring detected activities are reported to appropriate Team Members.
Monitor, analyze and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc.
Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc

Report on illegal activities

Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate Team Members are informed.
Document all illegal activities using recording mediums and the appropriate electronic reporting systems.

JOB REQUIREMENTS

Background Law enforcement Clearance.
Key Employee License
Be literate in Microsoft Office Suite.

Marquee Singapore – Hiring Now – Maina bay sands – Singapore

marquee marina bay sands singapore

APPLY HERE

marquee marina bay sands singaporeJob no: 493842
Work type: Full-Time
Location: Marina Bay Sands
Categories: Back of House, Chefs / Commis, Front Of House, F&B Management
 
WE ARE HIRING!
Be a part of the pre-opening team for Marquee Singapore, the hotly anticipated addition to Marina Bay Sands’ nightlife lineup!

AVAILABLE POSITIONS
FRONT OF HOUSE
Assistant General Manager
Bartender/Bar Back
Beverage Manager
Cashier
Club Manager/Assistant Manager
Cocktail Server
Dancer & Bottle Presenter
Service Attendant/Runner
VIP Host/Door Host/Hostess
SUPPORT ROLES
Administrator
CRM Membership Analyst
Costume Designer
Event Manager

Production Manager
Programming Artist Relationship Manager
Senior Nightlife Marketing Manager
Social Media Manager/Analyst/Executive
Venue Sales Manager
Video Editor

Please be advised that you should select the position that is most relevant to your background and interest.

Our Talent Acquisition team will call you to further discuss your application.

Click ‘Apply Now’ to submit your application!

 

Executive Host – Marina bay casino – Singapore

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492508
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Service all players with general enquiries of the loyalty program at the Loyalty Club desks and designation service locations.
Build a strong membership database using the player tracking system in creating new members accounts and record pertinent contact information.
Assist in keeping database updated with accurate personal information of card members.
Through one-on-one contact, keep players informed of all pre-determined upcoming card programs, promotions, events and offers at Marina Bay Sands.

Thorough understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information.
Develop new relationships with potential players and nurturing existing player relationships.
Be able to maintain portfolio of assigned active and inactive players.
Be able to show results in regards to bringing inactive players back to the Company and be able to maintain players play activity.
Work with Call Centre Reservations to book rooms for qualifying players.
Obtain players’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programs.
Support event activities by introducing and inviting players to events throughout the year.
Be their point of contact and host customers at the casino events and promotions.

Requriements:

College education in marketing / business and above in related field is preferred.
Minimum two years’ experience within a service or hospitality industry is ideal
Familiarity with gaming industry is advantageous
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Willing to work shift hours or over weekend
Ability to speak in Mandarin will be advantageous due to high volume of customer from North Asia

 

Security Officer – Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492328
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
Job Responsibilities
 
Perform security functions at assigned posts in the gaming and non-gaming areas.
Escort, or carry valuables as assigned or directed. Valuables may include the transportation of chips and cash as well as documentation.
Respond to all emergencies and alarms as directed by Security Operations Centre and Security Management.
Monitor and manage crowd levels within the work environment.
Effectively participate in the management of potential safety hazards including fire alarms, emergency situations, bomb threats and building evacuation.
Maintain and apply skills to deal with conflict situations that occur within the work environment in an appropriate manner.

Handle lost and found property in accordance to procedures.
Participate in training programs.
Actively participate in regular performance improvement reviews.
Perform all duties as directed by the Executive Director of Security.

JOB REQUIREMENTS

Education & Certification

At least ‘N’ Levels and above.
PLRD license is required
Competencies

A team player.
Able to handle stress and multi-task.
Good communication skills.

Customer Relations Executive – Marina bay casino – Singapore

casino marina bay sands singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 493638
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
JOB SCOPE
 
1. Shift Coverage & Patron Services
Assigned at designated VIP Host Counters in the Ruby Room or High Limit area to attend to the needs and requests from all patrons in the area.
Identify patrons who require assistance and follow through with requests.
Proactively identify potential gaming patrons and refer them to the relevant country Sales teams.
Meet & greet and/or Send-off patrons at designated arrival points such as airport, hotel lobby, or casino entrance.

Assist designated VIP patrons with room registration at check-in.
Perform guided casino familiarization tours for new patrons as requested.
Work with PD Market Development team and Casino Services team to assist patrons with room and dining booking/cancellation.
Record and update patron contact and play information as well as service preferences in ACSC & DexRM.
Recognize VIP patrons’ special occasions i.e. birthdays and anniversaries, etc. and provide appropriate level of gifts and entertainment with management approval.
Collect patrons’ feedback on their experiences and field any follow-up requests to relevant teams.
Assist with promotions and executions of special events. Use ACSC to assign promotion codes for individual event and promotions.
Answer the PD Services duty phone and field patron requests through to appropriate teams.
Maintain and strengthen relationships with assigned loyal patrons via telemarketing and service focused activities.
2. Telemarketing
Conduct telemarketing sales calls to minimum of 400 designated patrons a month and achieve set targets such as booking conversion rate
Familiarize with patron data and prepare key talking points / offers before the call
Engage patrons in conversations and understand a patron’s specific needs and requests
Inform patrons of available special offers and services
Assist patron with trip itinerary arrangements and reservations
Log contact history into DexRM
3. Attend and participate in departmental and company events as required

JOB REQUIREMENTS
College education in marketing / business and above in related field is preferred.
Minimum two years experience within a service or hospitality industry.
Must be able to keep confidential customer information proprietary as access to customer data is necessary.
Must comply with company and regulatory policies at all times.
Business development or sales & customer retention experiences from a service industry is preferred.
Familiarity with gaming industry and gaming rating systems is preferred.
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
Knowledge in any major Asia regional language is desirable.
Personable and approachable; possess strong customer service skills and mindset.
Comfortable to work in shifts, including weekends and public holidays

VIP Host – Marina bay casino – Singapore

APPLY HERE

casino marina bay sands singapore
casino marina bay sands singapore

Job no: 492366
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
Establish and develop relations with patrons and provide personalized service.
Collate patrons’ preferences and record information into marketing systems and applications.
Meet and Greet patrons at arrival points. E.g: Airport, Ferry Terminal, Hotel Lobby etc.
Perform guided familiarization tours for new patrons and guests of Management.
Attend to the needs and requests of Paiza members. E.g: Assist with Hotel check-in and check-out, making reservations for restaurants, changing flights, room and transport bookings etc, escalating any issue that arises to Senior Executive Host and above.
Assist with reimbursement/s based on the patron’s available complimentary allowance.
Attend to patrons during their visit and Preparation, Coordination and Services provided for patrons utilizing the private gaming salons.

Liaise closely with other departments. E.g. Gaming and Non-Gaming departments’ collaboration to provide excellent service offered to patrons and fulfill their needs.
Facilitate enrollment of Paiza Membership.
Create Patron Tracking accounts and issuance of Paiza Membership cards inclusive of Day Pass and Paiza Supplementary cards.
Manage the Membership Counters to ensure adherence to Casino Regulations vis-à-vis Singaporean Residents vs Non-Residents visiting Paiza areas.
Assist with compiling information for the opening “buy-in” and closing “settlement” processes for Paiza Commission Programs.

Assist with Special Events and Promotions.
Perform handover information and updates to the next shift.
Attend quarterly forums for International Marketing team members.
Mentoring of new hires.
Involvement in Training Programs.
Ad hoc duties when required.
Job Requirements:

High School Degree, college education preferred.
Prior working experience in Hospitality, Sales or Customer Service.
Willingness to work shifts hours (including overnight), Public Holidays and Weekends
Possess good work attitude and communication skills
Comfortable working in smoking environment inside the Casino
English, Mandarin and or Cantonese linguistic skills required as the successful candidate will be required to liaise with English / Mandarin / Cantonese speaking guests.

Cook 1 – Colony Kitchen – Singapore

chef working colony kitchen ritz hotel singapore

APPLY HERE

chef working colony kitchen ritz hotel singaporeJob Number 18003F1D
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Millenia Singapore
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Connect your passions with a rewarding opportunity
 
Others may call you a foodie, but you know you’re much more than that. You want to learn all the tricks of the trade and be the master of the kitchen. When you join us, you’ll find that there are no limits on your creativity or your potential. We inspire you to grow and challenge yourself because when you are pursuing excellence, you’re helping us to provide exceptional travel experiences.

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage
Learning and development opportunities
Recognition programs
Wellbeing programs
Encouraging management
Team-spirited colleagues

The impact you’ll make

You hold yourself to a higher culinary standard and it is your attention to each preparation that keeps guests with us to dine. Working with a dedicated team of experts, you will learn something different every day as you work with new seasonal menus and unique presentations. You hard work pays off when a dish that you’ve thoughtfully helped to prepare has guests raving and anxious to return.

What you’ll be doing

Prepare fresh ingredients for cooking according to recipes/menu
Cook food and prepare top-quality menu items in a timely manner
Test foods to ensure proper preparation and temperature
Operate kitchen equipment safely and responsibly
Ensure the proper sanitation and cleanliness of surfaces and storage containers

Pastry Kitchen-Demi Chef – Ritz hotel -Singapore

Ritz carlton hotel Singapore

APPLY HERE

Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 18003F1E
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Millenia Singapore
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary
 
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform F&B service staff of 86’ed items and available menu specials. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Demi Chef – Colony Kitchen – Singapore

chef working colony kitchen ritz hotel singapore

APPLY HERE

chef working colony kitchen ritz hotel singaporeJob Number 18003F1H
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Millenia Singapore
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform F&B service staff of 86’ed items and available menu specials. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.

Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Manager, Compensation and Benefits, APEC Marriott – Singapore

marriott hotel logo

APPLY HERE

marriott hotel logo
marriott hotel logo

Job Number 18003F2K
Job Category Human Resources
Location Singapore, Singapore
 
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
JOB SUMMARY
 
As an integral part of the Asia Pacific Compensation & Benefits team, the Compensation and Benefits (C&B) Manager will support the C&B operations for APEC. This position will be the contact point for all APEC C&B needs. This position will support Marriott’s compensation philosophy and programs/processes to ensure compliance with applicable laws, regulations and policies.
 
CANDIDATE PROFILE
 
Education and Experience
Bachelor’s Degree, preferably in human resources, business administration or finance, from an accredited university.
5-8 years of solid compensation and benefits experience. Experience in consulting and project management will be advantageous.
Skills and Competencies
Must have strong analytical skills, excellent interpersonal skills, and a strong understanding of customer service.
Demonstrated experience interacting effectively as a team member or consultant with all levels of associates.
Ability to perform independently under limited supervision.
Strong MS Office skills, especially in Excel.
CORE WORK ACTIVITIES

Daily C&B Operations for GMs in APEC
Responsible for the GM Comp Proposal, Offer Letter, IPAF Preparation. Ensure up to date maintenance and proper documentation of GM Compensation information.
Supports direct manager in the deployment of property Level C&B Communication to Region or Area HR when required.
Compensation & Benefits Survey in APEC
Supports direct manager to drive the regional office survey and the AON Hewitt property level survey in APEC.
Is responsible for activities including data collection and validation of the submitted data to meet timelines. Analyses survey results and updating of the GM and Executive Committee salary structure. Participate in any calls or meetings relating to the surveys.
Annual Compensation Cycle in APEC
Supports direct manager in the execution of the annual compensation cycle (including salary Increase, short term incentive plans for property level – General Managers (GMs), Excom.
Supports direct manager to plan and kick start annual comp cycle for above property together with the HR Services team.
Ensures proper tracking and documentation of the owners’ approvals and consolidation of the statistics.
Benefits Administration in APEC
Supervises the Benefits administration in APEC for Expatriate Benefits Plan and Local APEC GMs supplemental medical plan.
C&B Operation Excellence in APEC
Ensures strict adherence to the property level C&B governance model. This includes looking in to streamlining C&B workflow and process improvement.
Immediately raises any red flags in the day to day activities.
C&B related Projects in APEC
Involves in C&B Projects in APEC as deployed by direct manager as and when required.
Others
Performs other reasonable duties as assigned by manager.
Reports to the Senior Director, Compensation & Benefits, Asia Pacific and will interface regularly with other members of the HR team.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?