Senior Technician wanted by Westin hotel – Singapore

westin hotel Singapore

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westin hotel Singapore
westin hotel Singapore

Job Number 17001HCP
Job Category Engineering and Facilities
Location The Westin Singapore, Singapore, Singapore VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough clean up of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV’s and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers, Display basic computer skills including inputting air handler schedules and making temperature changes.

Cost Controller wanted by Marriott hotel – Singapore

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marriott hotel logo
marriott hotel logo

Job Number 18001QAV
Location JW Marriott Hotel Singapore South Beach, Singapore
JOB SUMMARY
The position champions and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment.

CANDIDATE PROFILE
Education and Experience
• 4-year bachelor’s degree in Finance and Accounting or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Strategic Planning and Decision Making

• Analyzes financial data and market trends.

• Assists in analyzing information, forecasts sales against expenses and creates annual budget plans.

• Compiles information, analyzes and monitors actual sales against projected sales.

• Assists in developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.

• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.

• Thinks creatively and practically to develop, execute and implement new business plans

• Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.

• Implements a system of appropriate controls to manage business risks.

Leading Accounting Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Communicates the goals and the owner priorities to subordinates in a clear and precise manner.

• Provides excellent leadership by assigning team members and other departments managers’ clear accountability backed by appropriate authority.

• Holds staff accountable for successful performance.

Developing and Maintaining Finance and Accounting Goals

• Supports property strategy from a finance and accounting perspective

• Submits reports in a timely manner, ensuring delivery deadlines.

• Ensures Profits and Losses are documented accurately.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Ensures appropriate corrections are made to audit results if necessary.

• Reviews audit issues to ensure accuracy.

Managing Projects and Policies

• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.

• Generates and providing accurate and timely results in the form of reports, presentations, etc.

• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).

• Oversees internal, external and regulatory audit processes.

• Ensures compliance with Standard Operating Procedures (SOPs).

• Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).

Assistant Events Manager wanted by Marriott hotel – Singapore

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marriott hotel logo

Job Number 18001QAP
Location JW Marriott Hotel Singapore South Beach, Singapore
JOB SUMMARY
Position assists the Manager in the execution of meetings and events and driving the implementation of the brand service strategy and brand initiatives. Works to meet customer needs at meetings and events and assists in growing event revenues. Handles issues and conflicts that may arise duing meetings or events. Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

CORE WORK ACTIVITIES
Assisting in Managing Meetings and Special Events Operations
• Researches and analyzes new products, pricing and services of competition.
• Reviews scheduled events and troubleshoot potential challenges/conflicts.
• Assists in coordinating all groups that will impact property operations.
• Assists in overseeing cleaning and maintenance of meeting space and corresponding heart of the house areas.

• Assists in overseeing furniture and equipment maintenance and that inventory levels are kept in accordance to corporate guidelines.

• Assists in the execution of brand service initiatives in event management areas.

• Conducts daily walk-through of banquet floor to drive client satisfaction and maintain quality standards.

Assisting in Budgets and Finances

• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.

• Assists in creating the annual banquet budget.

Driving Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.

• Consult with customers in order t

Limousine Driver wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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Marina bay sands hotel Singapore
Marina bay sands hotel Singapore

Job no: 492611
Work type: Full-Time
Location: Marina Bay Sands
Categories: Transportation
As Limousine Driver, you will be responsible to chauffeur our guests to various places island wide. You are expected to provide a safe and pleasant journey for our guests by adhering to traffic rules and maintaining alertness while on the road. You must be on standby to drive a luggage van when the operational need arises. You are to enhance the guest experience by fulfilling the service standards as expected from a limousine driver.

Perform the duties as a limousine driver according to the Limousine Standard Operating Procedures
– Provide excellent service consistent with the property’s core service standards and brand attributes.
– Be punctual for all driving assignments 15 minutes before the commencement of the job.
– Perform meet and greet with a Ipad signage for departures and arrivals if required
– Coordinate with our outsourced vendor to receive guests upon arrival and to handover guests upon departure
– Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

– Ensure guests’ safety during the journey.
– Provide a smooth and pleasant journey.
– Ferry guests by the shortest and swiftest route unless otherwise requested by guest to use alternative routes
– Be able to operate the GPS guidance system to identify destination routes
– Proactively seek to provide refined luxury service ensuring guest satisfaction.
– Ensure all guest amenities in the vehicle are replenished. (E.g. Mineral water, wet towels, newspaper, etc.)
– Ensure all special requests from internal and external guests is met. (E.g. desired vehicle air-conditioning temperature, music, etc.)
– Ensure that the vehicle’s interior and exterior are clean, immaculate and odor free at all times.
– Performs vehicle checks on vehicles before driving vehicle
– Required to drive vehicles such as but not limited to luxury vehicles and luggage van
– Adhere to company policies, compliance guidelines and procedures.

Be familiar with the Limousine Intergraded System Procedures
Be familiar with the Limousine Queue System Procedures
Assists with guests’ luggage for both arrival and departing guests when required at the designated storage room. This includes proper handling, tagging and delivering of luggage within the prescribed time standards
Performs any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

Education

GCE ‘O’/’N’ Levels or Certificate in Hotel Operations preferred

Certification

Possess a valid driving license, at least Class 3
Defensive Driving Certificate would be useful
Produce a copy of the front and back of the valid Singapore Driving License
Produce the latest Driver Improvement Point System record

Required Experience

Experience working in transportation operations is preferred
Experience working in a service and hospitality industry will be an advantage
Prior experience in the same capacity is an advantage
Be service oriented
Required Knowledge

Familiar with Singapore roads, Hotel locations, places of interest, entertainment and F&B outlets and residential areas
Familiar with all Airport and Ferry terminals in Singapore

Skills / Abilities / Presence

Clean drivers’ track record preferred
Fluent in written and spoken English
Being Bilingual will be an added advantage
Pleasant personality
Able to multi-task
Basic technological skills (E.g. Operating iPad, Grid Phone & GPS)
Excellent communication and interpersonal skills

Physical Requirements / Work Environment

Be physically fit
No color blindness
Be able to load and unload luggage
Ability to work under pressure and independently.
Be a team player
Adaptable to rotating shifts including Night Shift

 

Casino Credit Officer wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492358
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff
At Marina Bay Sands Casino Credit Department, we provide impeccable service to our patrons around the clock in a fast-paced environment. If you are interested in becoming a part of this dynamic operation and learning the multiple facets of the intriguing casino credit business, we would like to meet with you!

Job Responsibilities
Handle credit requests for patrons in a fast-paced, 24/7 environment.
Assist in conducting third-party due diligence/credit reports as part of the credit review process.
Communicate and exchange information with various casinos globally.
Work collaboratively with different departments in the property including International Marketing, Cage, Collections, Compliance and others.
Commitment to a culture of compliance.
Maintain credit files in accordance with departmental procedure.

JOB REQUIREMENTS

Possess a Bachelor Degree or Diploma holders with relevant working experience are welcome
Able to work independently and as a team
Positive learning attitude with an eye for detail
Proficient in both English and Chinese (Oral and written)
Able to work on monthly rotating shifts

 

LEARNING SPECIALIST wanted by Hilton Corporate – Singapore

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Job Summary
The Learning Specialist manages all of the logistics and administrative tasks necessary to ensure instructor-led and on-line training programs run successfully including Learning Management System administration. The Learning Specialist will be responsible for event planning and execution of logistics for all instructor-led programs. In addition, the Learning Specialist will provide support for Virtual Instructor Led Training as needed.

What will I be doing?
The Learning Specialist will be responsible for performing the following tasks to the highest standards:
Responsible for all tasks related to the coordination and support of instructor-led training and virtual instructor-led programs. This includes a high degree of customer service – in communication with participants, facilitators and client partners.
Develop proficiency with our Learning Management System – Hilton University, and to use the system to effectively enable a seamless experience for all instructor-led training programs
Manage all the materials associated with any course (which may include laptops)
May in some cases facilitate programs, such as Orientation or Virtual Classroom Sessions, and will be given the opportunity to develop presentation and delivery skills

The ideal candidate would be a self-starter who is forward thinking, not afraid to ask questions, and is comfortable working independently. They are flexible in their approach and eager to learn and grow.

What are we looking for?

A Learning Specialist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Required Qualifications

3 years of clerical/ administrative experience
2 years experience supporting multiple levels of management with projects
3 years proficiency with MS Word, Excel, PowerPoint and Outlook
0 to 3 years of related experience
Preferred Qualifications

Minimum 1 year experience within the Hospitality Industry
Minimum 2 years experience in delivering instructor-led curriculum
Minimum 1 year experience in event planning or logistics
3 to 5 years of related experience
BA/ BS/ Bachelor’s Degree
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

SENIOR MANAGER wanted by Hilton corporate – Singapore

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Job Summary
As Senior Manager, Benefits & Rewards Projects – Asia Pacific, you will primarily be responsible for shaping the Benefits culture for Corporate Offices and Properties in APAC through delivering Benefits expertise leadership and support to Corporate Offices and Properties.

The incumbent is responsible for leading benefits design or benefits review projects for all Corporate benefits on an end-to-end basis, and shaping benefits practices for properties on a scalable basis through toolkits, templates, benefits fundamentals workshops and other creative approaches.
 
This role is held accountable for developing the APAC Benefits Strategy and Priorities, in alignment with global benefits principles and strategy, and driving successful implementation of the strategy and priorities through projects leadership and strong collaboration with HR Ops leaders and all other key stakeholders.

Primary focus of this role is on benefits deliverables. In addition, this role will also encompass other non-benefits aspects of Rewards including but not limited to rewards communication, analytics, and other projects as assigned by the Senior Director, Rewards – APAC.

What will I be doing?

The Senior Manager, Benefits & Rewards Projects – Asia Pacific will be responsible for performing the following tasks to the highest standards:

 

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Customer Service Specialist wanted by Starwood hotels – Singapore

Starwood Hotels and Resorts logo

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Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

Job Number 18001DHK
Job Category Reservations
Location Starwood CCC-Singapore, Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
 
Job Summary
To process, investigate and resolve complaints generated from dissatisfied guests through direct interaction with hotels, corporate headquarters and central reservations offices worldwide.
Interacts with Contact Center management staff, hotel General Manager and Associates in seeking resolution to customer issues

Provide regular communication of all SPG program specifics. Solicit feedback and ideas from all associates with an aim to improve the program
Research and analyze a variety of SPG issues utilizing various resources and tools. This position is empowered to handle situations using decision-making latitude in solving problems
Ensure that all SPG correspondences are handled in a timely manner through distribution to fellow associates while ensuring that necessary monitoring and work performance audits are conducted and necessary additional training is provided to associates
Qualifications

Bilingual with good written and verbal communication skills in English
Good aptitude for customer service and attention to detail
Have impeccable follow-through; and “Can Do” attitude and mindset

Have zeal for accuracy and attention to details

Able to maintain a high degree of confidentiality

Guest Service Agent wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Front Office
Job no: 492820
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
Job Responsibilities

Front Office
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday

Casual Labour wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Casual Labour – Visitor Services Agent (Museum)
Apply nowJob no: 492459
Work type: Casual
Location: Marina Bay Sands
Categories: Museum
Job Responsibilities

Providing excellent customer service to visitors at all times, with ensuring the smooth running of daily operations of the museum
Proactively assisting and interacting with visitors, and increasing the awareness of all exhibitions
Assist in the exhibition galleries to provide visitors with information and safeguarding artifacts
Actively promote ticketing packages/ sales at the main admission area
Project a professional image of the museum at all times, both verbally and appearance-wise

JOB REQUIREMENTS

Education & Certification

Entry level (min GCE O’ level) and good proficiency in English
No experience required as training will be provided
Excellent guest relations and communication skills
Have a well-groomed and professional appearance
Willing and able to work on shifts, weekends, and public holidays