Actuarial Manager wanted – AVIVA – Singapore

APPLY HERE

PURPOSE OF THE ROLE
 
Assist/perform peer review in end-to-end process of pricing for existing/new products to ensure profitability targets are met with adequate consideration to the inherent risks in the portfolio.
Assist in preparation of discussion materials for the product committee meetings
Assist in ensuring timely submission and filling of the premium certificates for products with MAS
Prepares user requirement and performs testing for the actuarial related areas in the product implementation cycle to ensure accuracy and timeliness of system delivery.

Produce projections of COR and operating profits for the retail health and group business portfolio
 
Carrying out regular experience analysis (including MI reports) for the individual and group business to ensure management has sufficient in-sights into the business
 
Providing support for ad-hoc data/statistics request from LIA or MOH
 
Improve controls, enhance processes so that tasks can be delivered more efficiently, eg PSQ process
 
Address any known control and risk issues, MAS, Internal and External Auditor findings within agreed timelines; reduce the control and risk issues, and no overdue audit/FRCF issues
Active participation in discussions within the team
OUTCOMES

Able to perform assigned task, manage own time and deliverables independently

Able to provide some guidance to junior staff and assist team lead in review work

Ensure that risks taken in own areas of work are controlled within approved limits.

Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.

Ensure full understanding of FDO and one’s own accountability in delivering these outcomes as applicable to the role.

KEY PERFORMANCE INDICATORS

Able to build working knowledge of areas of work

Submissions made to internal / external parties are on time and have minimal errors

Feedback from own team lead and other team leads

SYSTEMS AND CONTROLS

Annual product review

Quarterly product launches

RELATIONSHIPS (INTERNAL & EXTERNAL)

Internal: Actuarial Department, Product Department, Appointed Actuary, IC/ALCO, Asia Regional office/Group office
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Major in Actuarial Science and/or passed actuarial papers leading to qualification (under Institute of Actuaries / Society of Actuaries / Institute of Actuaries of Australia)

KNOWLEDGE/EXPERIENCE

Have an understanding of the Actuarial pricing process and the IT systems

Exhaustive knowledge of Microsoft Excel, Microsoft Access and PROPHET to be able to build models independently

Have strong working & technical knowledge areas of work, and is able to identify issues as well as solve / propose solutions independently

At least 2 to 4 years of relevant working experience

Fresh graduates are welcomed to apply

Posted Yesterday
Full time
R-74498

Assistant Audit Manager – AVIVA – Singapore

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Assistant Manager, Audit Risk & Compliance
PURPOSE OF THE ROLE
 
Assist Manager in all Risk & Compliance matter pertaining to Affinity Channel; be able to front, take the lead and make sound decisions for business to operate
 
Provide sales operations support to Affinity Channel in terms of sales reporting & pipeline management

To ensure that all staff understand the importance of doing things right. To raise the level of awareness in compliance-related matters within the department.
 
To provide the highest level of operational support to the sales team from a highly dedicated team.
 
OUTCOMES
 
Assesses sales candidates/ representatives’ Fit & Proper and provides approval for on-boarding
 
Provides solutioning for any gap identified through periodic checks on sales & operations processes
 
Staff, comprising of sales & operations are well-informed on new or revised regulatory guidelines through Risk & Compliance regular trainings/briefing

Controls in iCARE are sound and robust and this is demonstrated through quality assurance checks

Issues raised by Internal Audit and/or FRCF teams are closed within the agreed timelines and this is achieved through monitoring of the issues and collaborating with process owners

Gap analysis are completed by the timelines given and to collaborate with process owners for action plans on gaps identified

Training & Competency Sales Manuals must be updated annually

Front Group Business in all risk & compliance matters.

Reduced in the number of cases sitting in the ‘penders’ list; collaborate with key stakeholders, eg ARCs, IT, underwriters, etc for better & efficient process

KEY PERFORMANCE INDICATORS

Reduction in the number of risk, audit & compliance issues reported

Perform ad-hoc in house sales reviews on Affinity Channel T&C

0 breaches on clear desk & data loss policies

Demonstrate the desire to make processes efficient through automation

SYSTEMS AND CONTROLS

Ensure all documentation and procedures are in line with company and regulatory guidelines

Ensure key risks have been understood, identified and managed. Should there be any doubt or concern, all these can be raised to their line managers or the compliance liaison officer.

RELATIONSHIPS (INTERNAL & EXTERNAL)

Affinity Head of Sales
BDMs & ARCs
Underwriting team
IT team
Aviva Ltd’s Risk & Compliance team
Internal/External Audit & FRCF teams
Distribution Operations team
Legal
People Function
Sales Capabilities Team
Customer Service
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Minimum A Level holder or equivalent

Risk qualification is an added advantage

5 years’ experience in the insurance industry is preferred

KNOWLEDGE/EXPERIENCE

Experience in risk, audit & compliance in financial services particularly in the sales insurance line

Knowledge in financial services market & regulatory framework

In-depth knowledge of the relevant business area & product suites

Experience of designing, implementing & assessing controls

Experience in leading a team

Candidate from different industry, (e.g. consulting) and with experience in process solutioning will also be considered

Business Development Executive – AVIVA – Singapore

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REF:  R-74552

Business Development Executive (Navigator)
Purpose of role
 
Responsible for the management of targeted partnerships with existing and new FA and/or wholesale partners/firms and to establish and sustain good working relations for the growth of Navigator’s sales
Responsible for supporting the team in planned engagement events to strengthen business relations with partners/ FAs.
This role will also work closely with the team to achieve team sales targets and business goals as well as to ensure all processes are compliant with the regulatory & compliance’s requirements.
Role in context of wider team / organisation
 
This role is part of the Business Development team. The primary appraisal benchmark shall be APE targets, Value of New Business (VNB), performance objectives and other desired KPIs.
OUTCOMES
Strategic
 
This role holder shall work closely with the other BDMs to provide platform training and support to our partners, and to support the team to achieve team targets and business plan.
Responsible for promoting an environment where a risk management culture can flourish.
Operational

This role will be responsible for supporting requests and rollout of new functionality and processes with the FA’s. This will involve a detailed knowledge of new enhancements and core platform functionality and the ability to train external stakeholders at various levels.
Support the BDMs in organizing and coordinating planned engagement events/ seminars with fund houses and FAs.
Where necessary, the role holder shall engage and collaborate with other internal Aviva departments to achieve their goals, business plans and operational service standards.
Create and maintain a risk management environment that ensures risks taken by the function are identified, assessed and frequently monitored, managed and reported against.
Risk Management / Governance

Ensure that all processes are compliant with all regulatory requirements, executed to the highest standards and within budget.
Ensure key risks have been identified, measured, monitored, managed and reported.
Fair Dealing Outcomes

Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.
QUALIFICATIONS
·Preferred Degree in Business/ Finance/Accountancy/ IT
SKILLS/KNOWLEDGE
Working knowledge of regulatory requirements in relation to investment products (Unit Trusts etc).
Self-motivated with the ability to identify key issues and recommend practical solution.
Good communication and interpersonal skills.
Strong presentation skills.
Highly adaptable to changes.
EXPERIENCE

Fresh graduates or those with 1 year or less of working experience in a sales or front line role can apply

Actuarial Pricing manager wanted – AVIVA – SG

APPLY HERE


Executive, Actuarial Pricing And Reinsurance Management
PURPOSE OF THE ROLE
 
Assist/perform peer review in end-to-end process of pricing for existing/new products to ensure profitability targets are met with adequate consideration to the inherent risks in the portfolio.
Assist in preparation of discussion materials for the product committee meetings
Assist in ensuring timely submission and filling of the premium certificates for products with MAS
Prepares user requirement and performs testing for the actuarial related areas in the product implementation cycle to ensure accuracy and timeliness of system delivery.

Produce projections of COR and operating profits for the retail health and group business portfolio
 
Carrying out regular experience analysis (including MI reports) for the individual and group business to ensure management has sufficient in-sights into the business
 
Providing support for ad-hoc data/statistics request from LIA or MOH
 
Improve controls, enhance processes so that tasks can be delivered more efficiently, eg PSQ process

Address any known control and risk issues, MAS, Internal and External Auditor findings within agreed timelines; reduce the control and risk issues, and no overdue audit/FRCF issues
Active participation in discussions within the team
OUTCOMES

Able to perform assigned task, manage own time and deliverables independently

Able to provide some guidance to junior staff and assist team lead in review work

Ensure that risks taken in own areas of work are controlled within approved limits.

Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.

Ensure full understanding of FDO and one’s own accountability in delivering these outcomes as applicable to the role.

KEY PERFORMANCE INDICATORS

Able to build working knowledge of areas of work

Submissions made to internal / external parties are on time and have minimal errors

Feedback from own team lead and other team leads

SYSTEMS AND CONTROLS

Annual product review

Quarterly product launches

RELATIONSHIPS (INTERNAL & EXTERNAL)

Internal: Actuarial Department, Product Department, Appointed Actuary, IC/ALCO, Asia Regional office/Group office
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Major in Actuarial Science and/or passed actuarial papers leading to qualification (under Institute of Actuaries / Society of Actuaries / Institute of Actuaries of Australia)

KNOWLEDGE/EXPERIENCE

Have an understanding of the Actuarial pricing process and the IT systems

Exhaustive knowledge of Microsoft Excel, Microsoft Access and PROPHET to be able to build models independently

Have strong working & technical knowledge areas of work, and is able to identify issues as well as solve / propose solutions independently

At least 2 to 4 years of relevant working experience

Provider Networks Manager wanted – AVIVA – SG

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PURPOSE OF THE ROLE
The need for effective and extensive clinical management through the establishment of integrated preferred provider networks (PPN’s) has been identified as an essential element of Aviva’s healthcare strategy to achieve sustainable profitability without putting excessive upward pressure on price to client and to maintain Aviva Ltd.’s market positioning.
The Provider Networks Manager will be expected participate in the development of PPN strategy and in due course to lead the development of PPN’s.
The Provider Networks Manager will implement these PPN’s in such a way as to achieve meaningful savings whilst respecting the needs of our clients and providers.
The Provider Networks Manager will contribute to the ongoing development and adaptation of these PPN’s over time in line with our developing strategy and needs.
The Provider Networks Manager will be responsible for training staff to interact with providers within the strategy developed for PPN’s.

ACCOUNTABILITIES
Strategic
To assist in the establishment of and then manage a new PPN strategy for Aviva designed to reduce operational losses whilst maintaining quality of care for our clients.
Operational
Convert strategy into practical and effective management.
Monitor quality and appropriateness of medical care.
Contribute to the overall Aviva Health strategy by interacting with the Medical director.
Effective Risk Management/Governance
Monitor and evaluate clinical risk associated with the PPN’s, associated interventions and operational activity.

OUTCOMES
Under the leadership of the Medical Director establish (together with our selected risk manager should such exist) a comprehensive set of PPN’s based on best medical practice so as to both ensure quality outcomes for our clients as well as manage our claims’ expenditure.
Practically implement effective analytical measures based on established clinical protocols into the PPN relationships in such a manner as to effectively monitor provider behaviour.
Interact with claims colleagues at Aviva Health Singapore to ensure that the goals and benefits of the PPN strategy are understood and supported.
Ensure that PPN structures support the coordination of care across a variety of settings (outpatient, ER, home care) while maintaining strict confidentiality and the highest level of professionalism
QUALIFICATIONS
Bachelors degree or business administration qualification preferred but not essential.
Possible clinical qualification.
KNOWLEDGE/EXPERIENCE
Experience in the drafting and implementation of contracts.
Reasonably numerate and demonstrates understanding of financial modelling and analysis.
Insurance or Employee Benefits Administration or Claims Management.
Understanding of the Singapore Insurance market or healthcare delivery.
Knowledge of healthcare services, policies and surrounding legislation.
SKILLS
Methodical; able to envision a plan and carry it through to completion.
Negotiation, coaching and communication skills.
Strength of character and confidence.
Relationship building.
Ability to interact confidently at all levels.
Business & Financial Acumen.
Numeracy levels both to understand the Profit & Loss drivers and identify where the key opportunities lie
Ability to assess complex issues, to determine and implement their solutions.
Passionate about changing the healthcare experience for our members and improving their health
Respond to challenges with patience, empathy, and tenacity while maintaining a flexible attitude.
Have intermediate or advanced computer literacy skills
Quality Assurance.
Customer Experience.

Senior Underwriter wanted – AVIVA – Singapore

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PURPOSE OF THE ROLE
Underwrite medical, financial, residential, travel, occupational and/ or avocational risks in accordance with the underwriting philosophy and guidelines.
Maintain high level of accuracy in underwriting decisions and transactions processed daily.
To deliver consistent and delightful one-stop customer experiences across case underwriting, NB operations and underwriting enquiries in accordance with the company’s service standards and quality objectives.
Ensure compliance with regulatory and risk management controls, corporate policies, procedures and underwriting guidelines.
Perform risk assessment for cases referred by Policy Servicing Team (including non-disclosure, reinstatement, review of substandard terms or addition of riders).
Identify areas of improvement in order to achieve defined levels of improvement in efficiency and productivity

ACCOUNTABILITIES
Strategic
Responsible for promoting an environment where risk management culture can flourish.
Operational
Assess insurance applications within the agreed TAT.
Handle underwriting appeals, enquiries and complaints.
Manage underwriting mailbox on rotational basis.
Effective Risk Management/Governance
Ensure key risks have been thoroughly understood, identified, measured and mitigated (if necessary).
RELATIONSHIPS (INTERNAL & EXTERNAL)
External:

·Public, policyholders and advisers

·CPF Board, MAS, MOH, LIA, PDPC, FIDREC, external auditors, banks and vendors.

Internal:

IT, Change Management, Customer Service, Finance, Actuarial, Distributions, Product Management, Legal, Compliance, Risk Management, internal auditors.
QUALIFICATIONS
(This should include any mandatory MAS qualifications.)

ALU, FLMI, CLU
CLI, ILP,FNA,HI or M5, M8, M9,HI
KNOWLEDGE/EXPERIENCE
Good medical, occupational, avocation and financial knowledge.
Excellent product knowledge of underwriting assessment in the relevant products sold by the company.
Highly analytical mind for complex decision making and problem solving.
Good negotiation skills when handling FAs and BDMs.
Good customer service and complaint handling skills.
Good understanding of the principles for all types of individual life, health (traditional life, investment linked, private medical, global health, integrated shield) products.
Good understanding of the regulatory aspects of life, health and investment linked insurance industry (MAS,LIA,CPF Board, MOH, MOM)
Good written and verbal communication skills

Training specialist wanted – AVIVA – Singapore

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Executive, Training & Competency
Singapore
PURPOSE OF THE ROLE
AFA in-house Training specialist to oversee the sales training in the organization.
The incumbent will focus on equipping the AFA representatives with necessary sales competencies to do their jobs effectively.
The incumbent ensures sales representatives are adequately trained in sales advisory process.
This person will also organize training events as and when the need arises
ACCOUNTABILITIES

Provide training to ensure the representatives meet the annual CPD requirement (including all compulsory training)
Oversee the onboarding pre-RNF training requirements (i.e. CMFAS tutorials, compulsory product training etc …) as well as post-RNF competence requirements.
QUALIFICATIONS
Degree-holder
Pass CMFAS M9, M9A, M5, CHI, M8, M8A
CFP or ChFC qualifications (added advantage)

KNOWLEDGE/EXPERIENCE
At least 3 years working experience as a trainer in a financial industry
Knowledge of insurance products is a must

Finance Executive wanted – AVIVA – Singapore

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PURPOSE OF THE ROLE
The role holder will assist the Head of Finance Operations on the accounts payable functions across the company’s diverse businesses
To prepare reconciliations, and schedules to support the general ledger in accordance with operation manuals.
To document key processes and controls within the Finance
OUTCOMES
An effective financial control framework for the accounts payable functions.

KEY PERFORMANCE INDICATORS
Proper documentation of work processes relating to payments.
Timely and accurate payouts to vendors.
Process commission payment to wealth planners.
Verify and update all the AP invoices & payments into accounting System.
Prepare buyer created invoices to GST registered agents.
Prepare staff reimbursement.
Maintenance various monthly schedules for AP to support GL function.
Update Bank book and prepare bank reconciliation.

SYSTEMS AND CONTROLS
Knowledge of Sage-ACCPAC & Excel
To document work process related to commissions and implement necessary enhancements to strengthen financial control and improve efficiency
ROLE DIMENSION
Direct reports: 1
Team size – 3
RELATIONSHIPS (INTERNAL & EXTERNAL)
Key relationships other than those within reporting lines
Other depts within AFA Office
Banks and External vendors
QUALIFICATIONS(This should include any mandatory MAS qualifications.)
Diploma/Degree in Accountancy
KNOWLEDGE/EXPERIENCE
Strong business analytical skills and excellent problem solving skills
Strong process improvement knowledge and exposure to shared services
In-depth knowledge of internal control principles and practices
Highly motivated with ability to work independently and sometimes in a non-structured environment
Ability to come up with “out of the box” solutions that can be presented in a structured and precise manner
Attention to details
Excellent communication skills, both written and verbal
Good understanding of insurance products and the impact on finance related functions
Good working knowledge of AS400, and Coda Financials
Working knowledge of regulatory

Capital Management & Prophet wanted – AVIVA

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Executive, Capital Management & Prophet
Singapore
PURPOSE OF THE ROLE

Responsible for monitoring and improving the Company’s capital position
Responsible for support and reduce risk to the Prophet modelling within Actuarial team
Responsible for ad-hoc projects (with guidance from supervisors)
Ensure that risks taken in own areas of work are controlled within approved limits.
Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.
Ensure full understanding of FDO and one’s own accountability in delivering these outcomes as applicable to the role.
QUALIFICATIONS

Major in Actuarial Science and/or passed preliminary actuarial papers (under Institute of Actuaries / Society of Actuaries / Institute of Actuaries of Australia)
KNOWLEDGE/EXPERIENCE
 
Have a working knowledge of Microsoft Excel
Knowledge of Microsoft Access and PROPHET is an advantage
At least 3-5 years of relevant knowledge and experience in the insurance industry

Assistant Manager wanted – AVIVA – Singapore

APPLY HERE

Senior Executive / Assistant Manager, GI Business Development
Singapore
PURPOSE OF THE ROLE
 
Affinity strategy is a one of the key focuses for Aviva. GI requires a person to manage/grow the existing affinity programs (SAF, POGIS), and develop more new affinity programs.
This role will also be overseeing FA channel (i.e. AFA) and Corp. Travel business development
OUTCOMES

This role shall work closely with the Head of GI to achieve the targets in congruent with the GI’s overall objective.
Takes a lead role with stakeholders at a working level to discuss sales management approaches for target clients for GI products
Develop new affinity programs
Manage and grow existing affinity programs – all product lines
Overseeing FA Channel (i.e. AFA)
Grow Corp. Travel through all channels
Ensure compliance with required control in place
Responsible for promoting an environment where a risk management culture can flourish.
Create and maintain a risk management environment that ensures risks taken by the function are identified, assessed and frequently monitored, managed and reported against.
Ensure key risks have been identified, measured, monitored, managed and reported.
Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.

Direct Reports / Team Size

Number of team size: 1
Product or Services dimension: All GI products

RELATIONSHIPS (INTERNAL & EXTERNAL)

Marketing
Underwriting
Claims
Group Business unit
Brokers
FA distribution
QUALIFICATIONS

Preferred Degree or Diploma in Business/ Finance/Accountancy
Preferred CGI Qualification
KNOWLEDGE/EXPERIENCE

At least 5 years of experience in the in insurance sales or a sales management role, of which 3 years are in GI
Preferred experience in B-to-B business, account management and relationships building.
Working knowledge of regulatory requirements in relation to GI products i.e GI Motor, Travel, Home, and PA.
Self-motivated with the ability to identify key issues and recommend practical solution.
Good communication and interpersonal skills.