Group Claims Executive wanted at AVIVA – Singapore

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PURPOSE AND CONTEXT OF THE ROLE
Process authorized claims transactions within the required benchmarks and authority limit
Communicate claims decisions in a clear and simple manner
Provide claims handling service to clients and intermediaries
Assist in running claims daily operations
Managing claims staffs

Review current processes and identify, propose and implement improvements with the objective of ensuring all claims are processed timely and accurately according to policy benefits and deliverance of the required quality service of claims handling.
 
RELATIONSHIPS (INTERNAL & EXTERNAL)
 
Business, Underwriting and Policy Servicing and System Support Units to ensure appropriate claims handling on ad-hoc basis

Doctors, Diagnostic Centers, Hospitals, and Third Party Administrators to provide cost effective and quality cares on ad-hoc basic

Clients, Brokers, Solicitors, CPF Board, and reinsurers to ensure proper claim document submission and payments on ad-hoc basis

QUALIFICATIONS

A level/ Diploma/Degree holder

Insurance professional qualifications

SKILLS/KNOWLEDGE

Able to communicate effectively with all levels

Good technical knowledge of Life & Health Insurance

Medical knowledge

Good team player and service-oriented

Results-focused personality is essential

Proficient with MS Office/Excel

EXPERIENCE

2-3 years working experience in the claims department managing life and health claims

Life and Health insurance knowledge are required

Good medical knowledge and Insurance Law practices will be an advantage

Customer Service Executive wanted at AVIVA – Singapore

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PURPOSE OF THE ROLE
 
Contact Centre Operations consists of:
Customer Service Hall manned by receptionists and Customer Service Executives (CSE) who serve all walk-in customers and advisers,
Switchboard manned by receptionists who answer calls from general lines as well as backup lines when Call Centre lines are down,
Inbound Call Centre manned by a team of CSEs and team leaders who answer calls from specific lines routed through ACD/IVR,

Aviva Online (AOL) secure website accessed by all customers and advisers.
This role is to deliver consistent customer experiences across multiple touch points (Hotlines & Customer Service Pods) in accordance with the company’s service standards and quality objective.

Handle customers’ enquiries, complaints and feedback across all business channels.

Handle escalated calls by new team members.

Execute outgoing calls to contact new customers or follow-up with existing customers.

Perform any other duties or projects assigned by Manager / Team Leads

RELATIONSHIPS (INTERNAL & EXTERNAL)

Public, policyholders and advisers
QUALIFICATIONS

Tertiary Diploma OR GCE “O” Level with 3 years of relevant working experience
KNOWLEDGE/EXPERIENCE

Excellent communication skills
Good command of English & at least one other local language
Has a broad range of call handling experience for life insurance preferred
Good listening skills
EXPERIENCE

Contact centre / Insurance industry (2 years of in-house Contact Centre or 4 years of relevant experience)
Customer Service

Business Development Executive wanted at AVIVA – Singapore

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Executive, Business Development (Group Sales)
Singapore
Purpose

Assist DCB manager in the development, and maintained profitability of assigned corporate business portfolios
Collation of the business unit’s financial performance and reporting
Working with assigned intermediaries as well as pooling partner to grow the business and service the business for 1 year.
Assist in the credit control functions for business closed and service within the year.
Grow the new business for the team to achieve the targets for the year:
Context of the role

Expend the business with Direct clients
Provide efficient and quality customer service to clients/prospect
Ensure policies of assigned segment are properly administered
OUTCOMES
Strategic
·Responsible for promoting an environment where a risk management culture can flourish
Operational
Create and maintain a risk management environment that ensures risks taken by the function are identified, assessed and frequently monitored, managed and reported against
Ensure that the EBH operations are streamlined to achieve maximum efficiency and effectiveness.
QUALIFICATIONS
Recognised university degree; or at least GCE ‘A’ level or Diploma with relevant professional insurance qualifications
Capital Markets & Financial Advisory Servicers (CMFAS) Exams: Modules 5 & 9 (CLI, ILP equivalent)
Certificate in Health Insurance
SKILLS/KNOWLEDGE
Leadership quality
Strong organizational skills
Sound understanding of the backroom insurance operations in group insurance business
Supervisory & Interpersonal skills
Marketing and Presentation skills
Communication & Negotiation skills
Sound Knowledge of life and health insurance products
Knowledge of MS Office application software
EXPERIENCE
At least 5 years of operations experience, preferably in insurance industry

Assistant Manager wanted at AVIVA – Singapore

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Assistant Manager / Manager, GI Business Development
Singapore
PURPOSE OF THE ROLE
AFA is a fast growing financial services entity with a sales force of 820 wealth managers and leaders providing financial advice to the people of Singapore. General insurance business forms an integral part of the advice. The person is required to develop, manage and grow the segment.
This role will work closely with the leaders and wealth managers to deliver on the strategic direction of the general insurance business to achieve sales target and to ensure all sales and operational processes are compliant with the regulatory & compliance requirements.

Direct Reports / Team Size
Over time an executive will report to the manager to support the development of the general insurance business.

RELATIONSHIPS (INTERNAL & EXTERNAL)
Business development of AFA
Training and Competency
Marketing
Underwriting
Claims
Wealth Managers
Team Leaders
QUALIFICATIONS
Degree or Diploma in Business/ Finance/Accountancy
CGI certification is preferred
KNOWLEDGE/EXPERIENCE
At least 5 years of experience in general insurance sales or a sales management role
Experience in B-to-B business, B to C, account management and relationships building is an advantage
Working knowledge of regulatory requirements in relation to GI products i.e GI Motor, Travel, Home, PA, Property, Commercial and liability lines
Self-motivated with the ability to identify key issues and recommend practical solution.
Good communication and interpersonal skills.
Highly adaptable to changes
People to people relationship

Insurance Management Consultant wanted at ACCENTURE

accenture logo singapore

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accenture logo singapore
accenture logo singapore

Financial Services Industry – Insurance Management Consulting Professionals
Job Location: Singapore
 
Regional Description: Singapore

Job Number: 00629701
– Job description
Join Accenture and help transform leading organizations and communities around the world and more specifically here in ASEAN. The sheer scale of our capabilities and client engagements, and the way we collaborate, operate and deliver value, provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Within the Financial Services Industry Group, we serve the largest financial services companies from the banking, insurance and capital market sectors. Accenture Insurance Consulting helps insurers achieve high performance to deliver quality products at low cost, enabling market differentiation trough Digitalization and back-office automation.

Professionals in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

As a Management Consulting professional, you design and implement transformational industry, functional and/or digital solutions to drive business value for our clients. Apply deep process, operational excellence and change skills to help clients navigate shifting market demands, optimize their business and leverage their talent. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Main Accountabilities

As a Management Consultant, you will apply your functional / technical experience in insurance to analyze, design, build and deliver high value business solutions that help our clients move forward in every part of their business, from strategic planning to day-to-day operations.

You will be working on exciting projects and creating client impact in the new digital world. You will be working at the forefront of innovation and cooperating with well-known clients as well as start-ups. We are looking for talented individuals to contribute to the breadth and depth of our Insurance capabilities. You will be working in small teams with talented and passionate Accenture Consultants on achieving shared goals.

Your responsibilities will include:

Consulting and partnering with our insurance clients to help them develop high performance solutions to advance their industry position
Identifying strategic operational issues and performance gaps
Designing comprehensive new target businesses and technology architectures, operating models and processes, and leveraging digital capabilities to shape major transformation journeys
Building business cases and implementation roadmaps to help activate the defined client transformation programmes
Delivering major complex client transformation from on business, technology, architecture and programme management perspectives

Underwriter wanted at AVIVA – Singapore

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PURPOSE OF THE ROLE
Underwrite medical, financial, residential, travel, occupational and/ or avocational risks in accordance with the underwriting philosophy and guidelines.
Maintain high level of accuracy in underwriting decisions and transactions processed daily.
To deliver consistent and delightful one-stop customer experiences across case underwriting, NB operations and underwriting enquiries in accordance with the company’s service standards and quality objectives.

Ensure compliance with regulatory and risk management controls, corporate policies, procedures and underwriting guidelines.
Perform risk assessment for cases referred by Policy Servicing Team (including non-disclosure, reinstatement, review of substandard terms or addition of riders).
Identify areas of improvement in order to achieve defined levels of improvement in efficiency and productivity

ACCOUNTABILITIES
Strategic
Responsible for promoting an environment where risk management culture can flourish.
Operational
Assess insurance applications within the agreed TAT.
Handle underwriting appeals, enquiries and complaints.
Manage underwriting mailbox on rotational basis.
Effective Risk Management/Governance
Ensure key risks have been thoroughly understood, identified, measured and mitigated (if necessary).
RELATIONSHIPS (INTERNAL & EXTERNAL)
External:

Public, policyholders and advisers
CPF Board, MAS, MOH, LIA, PDPC, FIDREC, external auditors, banks and vendors.
Internal:

IT, Change Management, Customer Service, Finance, Actuarial, Distributions, Product Management, Legal, Compliance, Risk Management, internal auditors.
QUALIFICATIONS
(This should include any mandatory MAS qualifications.)

ALU, FLMI, CLU
CLI, ILP,FNA,HI or M5, M8, M9,HI
KNOWLEDGE/EXPERIENCE
Good medical, occupational, avocation and financial knowledge.
Excellent product knowledge of underwriting assessment in the relevant products sold by the company.
Highly analytical mind for complex decision making and problem solving.
Good negotiation skills when handling FAs and BDMs.
Good customer service and complaint handling skills.
Good understanding of the principles for all types of individual life, health (traditional life, investment linked, private medical, global health, integrated shield) products.
Good understanding of the regulatory aspects of life, health and investment linked insurance industry (MAS,LIA,CPF Board, MOH, MOM)
Good written and verbal communication skills

Investment Accounting Executive wanted at AVIVA – Singapore

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Executive, Investment Accounting and Cash Management
Singapore
PURPOSE OF THE ROLE
Assists the Manager on the fund operations, investment accounting and cash management functions of Aviva Ltd.
Supports the Navigator and ILP businesses under the fund operational functions to ensure timely delivery of critical outputs and smooth business operations.
Liaises with external auditors on MAS 307 audit.
Keeps abreast of updates to regulations and ensures proper documentation and implementation where applicable.

Supports the Bank Reconciliations for a minimum of 10 bank accounts.
Responsibles in ensuring all transactions are properly accounted for in timely manner as well as ensuring all reconciling items are properly explained, follow-up and closed within a reasonable timeline. She/he is fully accountable in solving all sub-ledger discrepancies within a timeline. He/She will be assisting the formulation and implementation of follow-up procedure and proposed appropriate action to resolve unreconciled issues.
Assists in documentation of key processes and controls in maintenance of chart of accounts, book close and to actively look to improve the workflow and processes with a view of minimising control weakness whilst improving efficiency and ensuring accuracy of interface data.
Attends to regular meetings with other departments for new products launches or system implementation.

Ensures the accuracy, completeness and timeliness of UK, statutory and regulatory investment reporting.
Participates in ad-hoc projects as and when assigned.
ACCOUNTABILITIES
­Strategic
Keep abreast of developments in industry, regulatory and group and finance best practices.
­Operational
Effect the work process of investment accordingly and ensure controls are effective and efficient;
Develop clear documentation reporting and control processes;
Develop clear documentation on bases used in adopting/applying relevant FRS or regulations by Aviva businesses;
Reports to auditors
­Effective Risk Management/Governance
Compliance with Aviva Group financial control framework, accounting standards, insurance & investment regulations in Singapore.
Team Size
Team size – 6
RELATIONSHIPS (INTERNAL & EXTERNAL)
All departments in the organization, in particular other departments within CFO Office, Actuarial Dept.
APRO
Regulators in Singapore
Auditor
Tax consultant
QUALIFICATIONS
Degree in Accountancy, Finance, or Business Administration
Qualified Accountant
KNOWLEDGE/EXPERIENCE
Strong business analytical skills and excellent problem solving skills
Strong process improvement knowledge and exposure to shared services
In-depth knowledge of internal control principles and practices
Highly motivated with ability to work independently and sometimes in a non structured environment
Ability to come up with “out of the box” solutions that can be presented in a structured and precise manner
Attention to details
Excellent communication skills, both written and verbal
Good understanding of insurance products and the impact on finance related functions
Good working knowledge of AS400, and Coda Financials
Working knowledge of regulatory environment in Singapore
Strong team management experience
Versatile and resourceful to resolve issues
Experience of process documentation
In-depth knowledge of chart of accounts structure and hierarchy mapping

Data Engineer wanted at AVIVA – Singapore

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This role of a Data Engineer is to implement the Big Data strategy for Aviva in all its Asia markets such as Singapore, Hong Kong, Vietnam, China, and Indonesia

OUTCOMES
Working on big data systems on premise and on cloud.
Assist in designing, implementing a scalable and robust data warehouse/ AI solutions.
Develop and implement data ingestion and transformation modules and other strategies that optimize efficiency and data quality
Acquire data from primary or secondary data sources and maintain databases/data systems.
Using tools such as SQL, Spark, HIVE, pig, Python etc. collect, cleanse and transform data.
Interpret data, analyze results and provide ongoing reports using visualization tools such as Qlik.

Working experience in API development is added advantage
Insurance domain is an added advantage
QUALIFICATIONS
Bachelor degree or above
Masters (preferred)

KNOWLEDGE/EXPERIENCE
Preferably of 2-5 years of experience working in Hadoop/ Big Data related field
Must possess working experience on Hive, Spark, HBase, Sqoop, Impala, Kafka, Flume, Oozie, MapReduce etc
Working experience on ETL tools like Oracle PLSQL, Informatica etc
Deep understanding of the Hadoop ecosystem and strong conceptual knowledge in Hadoop architecture components
Possess data management, data visualization and statistical analysis experience
Self-starter who works with minimal supervision. Ability to work in a team of diverse skill sets
Experience working in Agile development process and has good understanding of various phases of Software Development Life Cycle
Good interpersonal with excellent communication skills -written and spoken English
SKILLS
Required

Hadoop Proficiency
Proficient in Hive, Spark, HBase, Sqoop, Impala, Kafka, Flume, Oozie, MapReduce etc.
Working experience on ETL tools like Oracle PLSQL, Informatica etc
data management, data visualization and statistical analysis skills
Desirable

Experience in working in Cloud environment

Senior Underwriter wanted at AVIVA – Singapore

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PURPOSE OF THE ROLE
Underwrite medical, financial, residential, travel, occupational and/ or avocational risks in accordance with the underwriting philosophy and guidelines.
Maintain high level of accuracy in underwriting decisions and transactions processed daily.
To deliver consistent and delightful one-stop customer experiences across case underwriting, NB operations and underwriting enquiries in accordance with the company’s service standards and quality objectives.

Lead a team of underwriters and is involved in training and mentoring underwriters in the team to develop a high performance.
Lead a team of underwriters and is involved in countersigning cases which exceed team member’s underwriting authority.
Ensure team members are in compliance with regulatory and risk management controls, corporate policies, procedures and underwriting guidelines.
Conduct underwriting audits in order to review underwriting authority, identify gaps for improvements and ensure compliance of the proper use of the guidelines, the acceptance criteria and practices, any informal exception procedures and the overall underwriting philosophy.
Have knowledge and support developments of the automated underwriting rules engine which sets guidelines in the rules engine to achieve consistency with manual underwriting guidelines.

Engage reinsurers in discussions and/ or negotiation in reviewing underwriting guidelines.
Conduct underwriting training for different channels on ad hoc basis.
Perform risk assessment for cases referred by Policy Servicing and Claims. These include non-disclosure, post-claims underwriting, reinstatement, review of substandard terms and additional of riders.
Identify areas of improvement in order to achieve defined levels of improvement in efficiency and productivity.
To support product launches by working with Product, Actuarial and reinsurers.
ACCOUNTABILITIES
Strategic
Responsible for promoting an environment where risk management culture can flourish.
Operational
Assist to manage the Individual Life underwriting team.
Handle appeals, enquiries and complaints pertaining to underwriting.
Effective Risk Management/Governance
Ensure key risks have been understood, identified, measured, monitored and reported.
Direct Reports / Team Size
A team of life underwriters.
RELATIONSHIPS (INTERNAL & EXTERNAL)
Public, policyholders and advisers.
CPF Board, MAS, MOH, LIA, PDPC, FIDREC, external auditors, banks and vendors.
IT, Change Management, Customer Service, Finance, Actuarial, Distributions, Product Management, Legal, Compliance, Risk Management, internal auditors
QUALIFICATIONS
(This should include any mandatory MAS qualifications.)
Tertiary qualification.
ALU, FLMI, CLU
CLI, ILP,FNA,HI or M5, M8, M9,HI
KNOWLEDGE/EXPERIENCE
Good medical and financial knowledge.
Good leadership skills.
Highly analytical mind for complex decision making and problem solving.
Good negotiation skills when handling FAs and BDMs.
Excellent product knowledge of underwriting assessment in the relevant products sold by the company.
Good customer service and complaint handling skills.
Good understanding of the principles for all types of individual life, health (traditional life, investment linked, private medical, global health, integrated shield) products.
Good understanding of the regulatory aspects of life, health and investment linked insurance industry (MAS,LIA,CPF Board, MOH, MOM)
Good verbal and written communication skills.
Good process design and improvement skills.

Policy Servicing exec wanted at AVIVA – Singapore

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Executive, Policy Servicing
Singapore
PURPOSE OF THE ROLE
Individual Life Insurance Services – Policy Servicing Team is a highly mission critical function for all requests by email, webform and correspondences from policyholders and advisers for Policy Servicing transactions pertaining to a wide variety of complex products for all existing individual life and investment-linked policies.

The role also has contact with MOH and CPF Board on government policies, regulations, procedures, practices pertaining to Eldershield plans.
 
Policy Servicing consists of:
 
Client Level Changes e.g. change in personal particulars, contact details, returned mails.

Policy Level Changes e.g. change in coverage, premium payment mode and method, plan type, alter from inception, free look cancellation, fund switch, premium redirection, top-up, policy lapse, policy reinstatement, add or delete rider.

Beneficiary Changes e.g. nomination of beneficiary, policy assignment, trust, bankruptcy, Post Sales Quotation

Policy Values Payout e.g. annuity payout and survivorship check, post sales quotation, maturity payout, surrender payout, withdrawal payout, CPFIS Profit & Loss, Bonus statements, fund statements, fund reports

FDOs e.g. fund statements, policy endorsements, bonus statements.

Handling Enquiries & Appeals – enquiries into status of application, appeals relating to administrative requirements.

The role assists the Assistant Manager in the Individual Life Insurance Services – Policy Servicing Team on all transactional processing functions and managing the process & systems to achieve operational efficiencies and service excellence. Continually improve efficiency and effectiveness of process and systems through Systems Thinking and Service Design Thinking to achieve desired Net Promoter Score.

The role also performs any other duties assigned by Executive, Assistant Manager or Senior Manager in order to support Individual Life Insurance Services – Policy Servicing Team to achieve section’s performance objectives.

ACCOUNTABILITIES

Strategic

Ensure efficiency to support timely processing of daily transactions.

Operational

Ensure that risks taken in own areas of work are controlled within approved limits.

Ensure department’s defined service standards and TATs are met.

Ensure high level of accuracy in transactions processed daily.

Handle complaints pertaining to transactions for Individual Life Insurance Services – Policy Servicing Team.

Ensure compliance with the relevant business standards.

Actively support Client Management, Service Operations and all Distribution Channels for all products to address all enquiries and complaints resolution pertaining to Individual Life Insurance Services – Policy Servicing Team.

Provide training and mentoring to new joiners in order to ensure proper training and guidance are given to new joiners.

Identify areas of improvements, raise work request or participate in user acceptance testing and ensure smooth implementation.

Effective Risk Management/Governance

Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management

Ensure certification in compliance with regulations.

Manage the risk of non-compliant, misleading or misrepresentation information given or transactions performed.

Ensure compliance to internal controls for financial and business protection pertaining to Individual Life Insurance Services – Policy Servicing Team particularly in the area of prevention and detection of AML cases, fraud and Group guidelines.

RELATIONSHIPS (INTERNAL & EXTERNAL)

External:

Public, policyholders and advisers
CPF Board, MAS, MOH, LIA, Official Assignee in Insolvency and Public Trustee’s Office, banks and vendors
Internal:

IT, Change Management, Customer Service, Finance, Actuarial, Distributions, Product Management, Legal, Compliance, Risk Management, internal auditors.

QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

‘A’ Level / Diploma / Tertiary qualification

CLI, ILP, FNA or M5, M8, M9, HI

KNOWLEDGE/EXPERIENCE

Knowledge in Life, Health Insurance and Investment-linked products preferred.

Knowledge in AS400 / CM400 / Dotsphere / BPM Workflow preferred.

Good communication skills – proficient in oral and written skills.

Good customer service skills and complaint handling skills.

Good understanding of the principles for all types of life, health and investment linked products.

Good understanding of the regulatory aspects of life, health and investment linked insurance industry (MAS, LIA, CPF Board, MOH).

Computer literacy with working knowledge of MS Office applications

Good interpersonal skills.

Meticulous with an eye for details.

Good analytical, problem solving and decision making skills.

Ability to apply job knowledge in a flexible and logical way.

Good process design and improvement skills.

Relevant experience in the insurance industry or in an administrative capacity.