Assistant Manager – AVIVA – Singapore

APPLY HERE


PURPOSE OF THE ROLE
To analyse large amounts of raw and semi-processed information to find patterns that will help improve our company. The ideal candidate is adept at using large data sets to find opportunities for process optimization and using models to test the effectiveness of different courses of action.
OUTCOMES
Strategic
&nbs
Develop CS Metrics dashboard for both BAU and Transformation.
Proven ability to drive business results with data-based insights.
Operational

Be an advocate for CS Analytics, aligning operations teams’ understanding of the transformation journey and help to remove barriers.
Primary focus is to use the information to develop data-driven solutions to address difficult business and operations challenges.
Risk Management / Governance
 
Ensure compliance with all relevant Company governance and industry regulations.
Financials
 
Ensure compliance with Company governance and keeping CS transformation initiatives within scope, timeline and budget.

EXTERNAL RELATIONSHIPS

Customers and policyholders
Monetary Authority of Singapore
Central Provident Fund Board
Ministry of Health
Life Insurance Association
Distribution partners
Business partners including vendors and third party administrators
INTERNAL
Senior Leadership Team
Management Circle
Aviva Digital Garage
Navigator
UK Team
QUALIFICATIONS
5-7 years of experience developing data sets and building statistical models, has a degree in Statistics, Mathematics, Computer Science, Engineering or another quantitative field, and is familiar with the following software/tools:
Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset.
Experience using business intelligence tools (e.g. Qliksense and Qlikview/Tableau) and data frameworks (e.g. Hadoop).
KNOWLEDGE/EXPERIENCE
Proven experience as a Data Analyst or Data Scientist.
Proficiency in applying various data mining techniques, perform statistical analysis, and build high quality prediction systems integrated with our processes.
Strong analytical mind and business acumen, preferably financial institution background.
Past experience in insurance industry will be strong competitive advantage.
Experience in working with and creating data architectures.
Understanding of machine-learning and operations research will be an advantage.
Strong math and numerical skills (e.g. statistics, algebra, Excel, VBA).
Data-oriented personality
High problem-solving aptitude.
Excellent communication and presentation skills.
Excellent written and verbal communication skills for coordinating across teams.
Drive to learn and master new technologies and techniques.
Posted Yesterday
Full time
R-74368

Partner Marketing Executive – AVIVA – Singapore

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PURPOSE OF THE ROLE
Assist in the development and implementation of integrated strategic marketing plans to proactively support General Insurance business and partner sales objectives within the intermediated channels.
The role plays a key part in driving and supporting the business of General Insurance (B2B and B2B2C) and key Channels/Distributions to achieve their business objectives through Marketing delivery.
Delivery includes conceptualising, developing marketing plans and working across the organisation and vendors for the complete Marketing Mix including events, BTL activity, communications as required by channel and product.
The role also supports all broader B2B marketing initiatives from strategic and tactical offers to market, added value propositions to sales incentive launches.
·This role covers the product and partner marketing for General Insurance (B2B and B2C) and Life and Health Business across FA, Wholesale, Affinity Channel, MINDEF/MHA and EB & H (non-direct to customer initiatives).
ACCOUNTABILITIES
The scope covers all aspects of strategic marketing support namely:

Marketing representative to support development and be responsible for execution of new marketing initiatives to both customers and sellers.
Marketing collateral ensuring communication is clear and accurate for both sellers and consumers.
Marketing representative working with Distribution Channel and
Distribution Ops to implement incentive campaigns
 
Assist Product & Partner Marketing Manager in development value-added materials to drive and support the sales process
Excellent written communication skills for partner communication and develop a regular program of channel communication vehicles that are high quality and high impact
Agency and Service providers – engagement and management of relative to our business unit
Demonstrable support for FDO principals for all outputs.
Product or Services dimension

Responsible for working across all B2B distribution channels and all
Life products manufactured and sold within the Aviva Ltd Business..
Responsible for delivering Marketing support to all internal / other channels within the Aviva Ltd business inc., Training, Customer Services.
Contribute to the overall Aviva Ltd Business Growth and Franchise Value through the delivery of the Marketing Product & Partner Functional Plan.
Level of autonomy

Ownership of the Marketing Product & Partner deliverables working with Channels and Marketing Manager.
·Priority setting against changing business objectives and wider strategic direction / clear direction for the self.
RELATIONSHIPS (INTERNAL & EXTERNAL)
Marketing team – Product, Partner, Brand, Customer Experience
Specialist, e-Marketing and Platform management
Product and Pricing Team
Distribution Heads and their stakeholders
APOD
Legal and Compliance
Distribution Operations
Internal and External creative resources
Group Business – SAF, EBH, POGIS
QUALIFICATIONS
Degree in business, marketing or related field
Marketing related qualification(s) desirable
SKILLS/KNOWLEDGE
Strong knowledge of Marketing
Financial services background.
Knowledge of banking, life, investment and unit trusts products, and their distribution and promotion within Singapore.
Knowledge of the distribution and promotion of B2B marketing within the Singaporean context.
Good working knowledge of the regulatory framework.
Good knowledge of financial services market, its wider environmental issues and trends.
Understanding of customer needs and how to meet those needs through innovative proposition design.
Comprehensive experience in B2B (partner / Intermediary) marketing.
Proven ability to work across complex organisations to get things done at the highest levels.
Self-sufficiency, initiative, drive, passion
EXPERIENCE

2 years in roles involving developing and implementation marketing plans and financial services marketing.
Experience in delivering successful partner and product campaign.
Proven ability in managing relationships at all levels – internal and external – inc. senior stakeholder management.
Proven ability to manage priorities and set clear direction for self.

R-75980

Direct Marketing Executive – AVIVA – Singapore

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PURPOSE OF THE ROLE
Drive the planning and execution of the direct businesses for Aviva Ltd’s Life, Health and Long-term Care except General Insurance for Aviva Ltd.
ACCOUNTABILITIES
Direct Marketing

Plan, manage and deliver marketing plans for Direct Mail / Email (for MINDEF/ MHA and Long Term Care)
Responsible to work with data analytics team to generate customer insights, understand key target segments to maximise the response rates of the direct marketing activities for all lines of direct business.
Effective management of a number of external suppliers that deliver essential and critical support to the direct business.
Extensive budget management of to support the direct businesses. This includes budget optimisation, invoicing and tracking.
OUTCOMES
Plan and execute the Direct Marketing campaigns strategy to deliver the Long term care Direct Business targets.
Contribute to the identification, development and execution of new business strategic initiatives in the drive for VNB growth through the Direct Marketing business
RELATIONSHIPS (INTERNAL & EXTERNAL)
Develop relationships with key colleagues and stakeholders across the business to ensure development of customer focused campaigns that meet business requirements/strategic objectives.
 
Legal and Compliance Departments.
Finance Department.
Analytics Team
Marketing Team.
Wider Aviva Ltd key areas: Product / BIU / Sales Capability and Distribution Operations
IT / CM
CS & Operation
QUALIFICATIONS
(This should include any mandatory MAS qualifications.)

Minimum 4 years’ experience in B2C / Direct Marketing and Social Media.
KNOWLEDGE/EXPERIENCE
Knowledge of and experience in a B2C / Direct environment.
Knowledge of the Insurance industry, preferable.
Knowledge of the online direct, e-commerce business.
Proven ability with commercials and action from insight.
Evidence of successful B2C direct response marketing campaigns
An eye for detail as well as a creative and analytical mind.
Excellent written English and grammar proficiency is a must
R-75010

Regional Actuarial Risk Manager – AVIVA – Singapore

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Context of Asia Regional Office:
 
Asia consists of Life, GI and Pension businesses in Singapore, China, India, Hong Kong, Indonesia and Vietnam.
Most businesses are Joint Ventures where Aviva has management control.
Based in Singapore, the Asia Regional Office has delegated responsibility for all aspects of operations and reports into the Aviva Group headquarters in London, UK
Roles & Responsibilities:
 
Work closely with the Actuarial, Finance, Investment and Risk Management teams in the various Asia business units and in the Asia Regional Office.
Keep abreast of latest market and regulatory developments in Asian Markets (e.g. C-ROSS in China, RBC 2 in Singapore).
Provide support to Asia businesses on compliance with the life and general insurance risk policies and business standards, and setting of risk appetite.
Provide oversight on compliance with approved risk appetite pertaining to solvency, liquidity and other insurance and financial risk limits.

Monitor and analyse movements of solvency position across Asia business unit.
Conduct stress and scenario testing to assess resilience of solvency profiles.
Review experience studies and actuarial assumptions set by Asia business units.
Review and challenge business plans for Asia Businesses.
Review new product propositions.
Review adequacy of reinsurance arrangement for Asia businesses.
Participate in M&A and other significant business development opportunities and provide independent review of financial models and assumptions (ad-hoc basis).
Qualifications

Degree
Near qualified / Qualified Actuary with 7+ years of experience in life insurance.
Skills/Knowledge

Market knowledge on competitor landscape in Asia
Design and management of insurance products
Financial risk management
Asset liability management
MCEV / C-ROSS/ Solvency II and Economic Capital
Change management
Analytical and problem-solving skills
Good communication and interpersonal skills
Bilingual (Mandarin and/or Bahasa Indonesia is an advantage)

 

Assistant Manager – AVIVA – Singapore

APPLY HERE


PURPOSE OF THE ROLE
To analyse large amounts of raw and semi-processed information to find patterns that will help improve our company. The ideal candidate is adept at using large data sets to find opportunities for process optimization and using models to test the effectiveness of different courses of action.
OUTCOMES
Strategic
 
Develop CS Metrics dashboard for both BAU and Transformation.
Proven ability to drive business results with data-based insights.
Operational

Be an advocate for CS Analytics, aligning operations teams’ understanding of the transformation journey and help to remove barriers.
Primary focus is to use the information to develop data-driven solutions to address difficult business and operations challenges.
Risk Management / Governance
 
Ensure compliance with all relevant Company governance and industry regulations.
Financials
 
Ensure compliance with Company governance and keeping CS transformation initiatives within scope, timeline and budget.

EXTERNAL RELATIONSHIPS
Customers and policyholders
Monetary Authority of Singapore
Central Provident Fund Board
Ministry of Health
Life Insurance Association
Distribution partners
Business partners including vendors and third party administrators

INTERNAL RELATIONSHIPS
Senior Leadership Team
Management Circle
Aviva Digital Garage
Navigator
UK Team
QUALIFICATIONS
5-7 years of experience developing data sets and building statistical models, has a degree in Statistics, Mathematics, Computer Science, Engineering or another quantitative field, and is familiar with the following software/tools:
Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset.
Experience using business intelligence tools (e.g. Qliksense and Qlikview/Tableau) and data frameworks (e.g. Hadoop).
KNOWLEDGE/EXPERIENCE
Proven experience as a Data Analyst or Data Scientist.
Proficiency in applying various data mining techniques, perform statistical analysis, and build high quality prediction systems integrated with our processes.
Strong analytical mind and business acumen, preferably financial institution background.
Past experience in insurance industry will be strong competitive advantage.
Experience in working with and creating data architectures.
Understanding of machine-learning and operations research will be an advantage.
Strong math and numerical skills (e.g. statistics, algebra, Excel, VBA).
Data-oriented personality
High problem-solving aptitude.
Excellent communication and presentation skills.
Excellent written and verbal communication skills for coordinating across teams.
Drive to learn and master new technologies and techniques.
Posted Today
Full time
R-74368

Senior Executive wanted – AVIVA – Singapore

APPLY HERE


Singapore
AFA Competency Specialist to oversee the competency monitoring in the organization
The incumbent will focus on assessing the competency levels of the AFA representatives.
The incumbent ensures proper procedures and robust measures are put in place to ensure AFA representatives adhere to competency requirements.
This person will also conduct competency standards training when required.

ACCOUNTABILITIES
Maintain competency standards of AFA representatives
Maintain sales standards of AFA representatives through regular checks on competency requirements.
Roll out the Annual Competency Assessment to the sales force.
Enforce competency standards and remedial measures when gaps are highlighted
Ensure AFA is informed of industry’s developments and updates on competency matters.
OUTCOMES
Competency standards and Sales standards of AFA’s Representatives are well maintained through regular checks on competency requirements.
A comprehensive Annual Competency Assessment to the sales force.
AFA is well equipped with industry’s developments and updates on competency matters.

RELATIONSHIPS (INTERNAL & EXTERNAL)
Liaise with competency teams of the different companies that AFA have distribution agreements with.
Stakeholders of Aviva FA
QUALIFICATIONS
Degree-holder
Passed CMFAS M9, M9A, CHI, M5
KNOWLEDGE/EXPERIENCE
Up to 5 years working experience on competency matters in the financial industry
Knowledge of industry competency requirements is a must
R-75545

Training Support Executive – AVIVA – Singapore

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PURPOSE OF THE ROLE
AFA in-house Training Support Executive to oversee the administrative function and support of sales training in the organization.
The incumbent will focus primarily on ensuring smooth execution of end-to-end training administrative support within the training department.
The incumbent’s secondary focus is to provide ad-hoc training, to equip the AFA representatives with necessary sales competencies to do their jobs effectively.
The incumbent ensures sales representatives are adequately trained in sales advisory process.
This person will also organize training events as and when the need arises.
The role can be gradually evolved to a trainer role when administration scope can be automated in future.

ACCOUNTABILITIES
Ensure smooth running of administrative duties (e.g. TMS, coordination of Training / Product Launches / Induction training / Smartup / VUE)
Provide training to ensure the representatives meet the annual CPD requirement (including all compulsory training)
Oversee the onboarding pre-RNF training requirements (i.e. CMFAS tutorials, compulsory product training etc …) as well as post-RNF competence requirements.
Support Training Head in Developing a robust and detailed sales curriculum – addressing needs of sales rep with different levels of expertise
Design selling skills workshops when the need arises.

OUTCOMES
AFA representatives meet the annual CPD requirement (including all compulsory training)
AFA Representatives are adequately trained in sales advisory process.
KEY PERFORMANCE INDICATORS
CPD hrs of advisers meet standard requirements.
Induction trainings are well managed
Good Quality of training is consistent
SYSTEMS AND CONTROLS
Set up system to manage sales training programmes.
Being key administrator of the TMS.
QUALIFICATIONS
Degree-holder
Pass CMFAS M9, M9A, M5, CHI, M8, M8A
CFP or ChFC qualifications (added advantage)
KNOWLEDGE/EXPERIENCE
At least 1 – 3 years working experience as a trainer in a financial industry
Knowledge of insurance products is a must
Ref:  R-74379

Individual Health Claims Executive – AVIVA – Singapore

APPLY HERE


PURPOSE OF THE ROLE
Supervise and provide on the job training to the admin staff in order that they can handle their daily transactions within the context of:
Expeditious completion of medical report requests
Claim status update to medical providers
Third party recoveries administration and Provider Admin Fees Recons/Payments
Cheque reissuance

Prompt clearance of pending cases
Process claims transactions within the required benchmarks and authority limit, communicate claims decisions in a clear and simple manner, provide claims handling service to clients and intermediaries as and when required
Produce monthly management reports for Senior Management
Perform monthly financial reconciliation of unresolved transaction history in RCS.
FRCF representative for the yearly attestation process including testing.
Write and update operational manual on claim administration.
Review medical reports submitted at New Business stage for moratorium cases and update impact on claim decision on to RCS.

Perform required actions on RCS exception reports.
Monitor and clear pending claims and discuss with manager to cancel the complex long standing cases.
Work with the department project leader to tailor solutions for each project and attend meetings when required.
Provide feedback loop relating to difficulties in claim administration issues, identify process improvement and system enhancement for Individual Health claims.
Involve in user acceptance testing for new system changes to ensure claims scenarios are duly covered.
Influence and put into practice System Thinking in staff training and day-to-day operations to ensure that service standards are maintained or exceeded so as to contribute positively to Net Promoter Score.
Reviewing training materials with claims manager before release for adviser training.
Provide support in FAQ sessions during adviser training.
Ensure that risks taken in own areas of work are controlled within approved limits.
Handling complaints effectively and timely.
Perform UAT.
Ensure all claims documentation and procedures adhere to company and claims management requirements
Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.
QUALIFICATIONS
Diploma holder
Insurance professional qualifications preferred
SKILLS/KNOWLEDGE
Able to communicate effectively with all levels.
Good technical knowledge of Life & Health Insurance.
Good team worker and service-oriented.
Results-focused personality is essential.
Proficiency in computer applications – Microsoft office.
EXPERIENCE
At least 4 years working experience in health claims department.
Health insurance knowledge is required.
Supervisory skills or experience is preferred orhas to be learnt on the job

REF: R-75518

Marketing Manager wanted – AVIVA – Singapore

APPLY HERE


REF:  R-75120
 
PURPOSE OF THE ROLE
 
Responsible for development and implementation of integrated strategic marketing plans to proactively support the product and partner sales objectives within the intermediated channels.
 
The role plays a key part in product development and delivery from the product concept and communications strategy through to market delivery. Delivery includes working across the organisation for the complete Marketing Mix including product literature, sales capability, events, ATL and BTL activity, communications as required by channel and product.

The role also supports all broader B2B marketing initiatives from strategic and tactical offers to market, added value propositions to sales incentive launches.
 
The role plays a key part in sellers digital enablement initiatives to help create sellers digital presence, thought leadership, client engagement and lead generation
nbsp;
ROLE DIMENSION
nbsp;
The scope covers all aspects of strategic marketing support namely:
 
Responsible for planning and execution of new product launches to both customers and sellers.

Product Collateral and sales tools development ensuring full end- to-end product lifecycle needs are met for both sellers and consumers.

Marketing representative working with Distribution Channels and

Distribution Ops to implement incentive campaigns and marketing initiatives to drive sales.

Responsible for development of sales tools and value-added materials and propositions to drive and support the sales process

Responsible for supporting seller digital enablement – creating digital presence, helping them establish thought leadership, enable them to engage clients via online mediums and eventually, lead generation.

Excellent written communication skills for partner communication and develop a regular program of channel communication vehicles that are high quality and high impact

Agency and Service providers – engagement and management of, relative to our business unit

Demonstrable support for FDO principals for all outputs.

Product or Services dimension

Responsible for working across all B2B distribution channels and all Life products manufactured and sold within the Aviva Ltd Business.

Responsible for delivering Marketing support to all internal / other channels within the Aviva Ltd business inc., Training, Customer Services.

Contribute to the overall Aviva Ltd Business Growth and Franchise Value through the delivery of the Marketing Product & Partner Functional Plan.

Level of autonomy

Ownership of the Marketing Product & Partner deliverables working with Product teams and Channels.

Priority setting against changing business objectives and wider strategic direction / clear direction for the self.

Direct Reports / Team Size

One – Marketing Executive level

RELATIONSHIPS (INTERNAL & EXTERNAL)

Marketing team – Product, Partner, Brand, Customer Experience

Specialist, e-Marketing and Platform management

Product and Pricing Team

Distribution Heads and their stakeholders

APOD

Legal and Compliance

Distribution Operations

Internal and External creative resources

Group Business

Digital Garage

QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Diploma in business, marketing or related field

Marketing related qualification(s) desirable

KNOWLEDGE/EXPERIENCE

Strong knowledge of Marketing

Financial services background.

Knowledge of banking, life, investment and unit trusts products, and their distribution and promotion within Singapore.

Knowledge of the distribution and promotion of B2C and B2B marketing within the Singapore context.

Good working knowledge of the regulatory framework.

Good knowledge of financial services market, its wider environmental issues and trends.

Understanding of customer needs and how to meet those needs through innovative proposition design.

Comprehensive experience in B2B (partner / Intermediary) marketing.

Proven ability to work across complex organisations to get things done at the highest levels.

Self-sufficiency, initiative, drive, passion

EXPERIENCE

7+ years in roles involving product launches and financial services marketing.

Successful track record of leading and delivering successful partner and product campaign.

Proven ability in managing relationships at all levels – internal and external – inc. senior stakeholder management.

Successful leadership of projects and initiatives through team and extended teams.

Proven ability to manage priorities and set clear direction for self.

Executive wanted – AVIVA – Singapore

APPLY HERE


REF: R-75107
PURPOSE OF THE ROLE
 
Provide administrative support on policy issuance / medical card issuance / subsequent amendments / policy renewals, policy set-up / experience refund / receipting, where applicable, to achieve section’s performance objectives.
Efficient and accurate processing to provide excellent aftersales support to customers and distributors. Attention to details and supervision of processing transactions.
OUTCOMES

Strategic
 
Ensure medical cards, bills / set-up / receipting are issued / processed within stipulated timeline promptly and accurately.
Timeliness in reports preparation and completion of assigned task(s).
Operational (where applicable)
 
Medical cards and billing administration of corporate policies on assigned transactions.
Develop and maintain excellent relationships with customers (internal & external), intermediaries and distribution channels
Participate and oversee Group Life & Health Services projects as assigned by supervisor.
Liaise with intermediaries and clients to transact and ensure payment reconciliation.
Ensure that risks taken in own areas of work are controlled within approved limits.
Handle complaints within the stipulated requirements.
Participate and oversee Group Life & Health Services projects as assigned by supervisor.
Authorize and approve policy transactions and payments
Perform receipting function for incoming payments via GIRO, telegraphic transfer and cheque
payments. Liaise with intermediaries and clients to transact and ensure payment reconciliation.
Perform Claims and Benefits system set up
Tabulation of actual experience refund
Performs system testing to support implementation of system enhancement
Risk Management / Governance

Work procedures are documented and updated accordingly.
Work procedures adhere to regulatory requirements & company guidelines.
Transactions and processes are conducted accurately and within appropriate authority levels
Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.
Fair Dealing Outcomes

Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.
RELATIONSHIPS (INTERNAL & EXTERNAL)

Business, Claims, Underwriting, Finance and System Support
Direct clients and intermediaries (Brokers and FAs)
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Diploma / Degree Holder
Insurance professional qualifications
KNOWLEDGE/EXPERIENCE

Understand the principles and practices for Group Life & Health Businesses
Good knowledge of life insurance products
Understand the regulatory aspects life insurance
Proficient in MS Office/Excel
Good communication/interpersonal skills
Decision making, problem solving & analytical skills
Self-motivated and able to work independently
Good customer service and public relations skills
2-3 years’ experience in Life and Health insurance operation.
Supervision experience will be an added advantage.