Executive Host – Japanese speaking – marina bay sands casino – SG

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Job no: 493635
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Floor Staff

Service all guests with general enquiries of the loyalty programme and Marina Bay Sands amenities at the Loyalty Club desks and designated service locations
Recognise higher-tiered members (i.e. Platinum, Diamond and Paiza/ Elite) and proactively provide the due service, benefits and privileges
Build a strong membership database using the Casino Management System and Customer Relationship Management System in creating new members accounts and record pertinent contact information
Assist in keeping database updated with accurate personal information of card members
Must be able to keep confidential customer information proprietary as access to customer data is necessary

Through one-on-one contact, keep guests informed of all pre-determined upcoming card programmes, promotions, events and offers at Marina Bay Sands
Thorough understanding of the Marina Bay Sands loyalty programme and response to any enquiries from card members regarding the programme information
Use telemarketing as a platform to retain, attract, and develop new and current guests to the property
Check to make sure equipment, kiosks and televisions are in working order and collaterals are well-stocked at the counters and designated service locations at all times
Maintain tidiness of counter and relevance of signage displayed at counter
Obtain guests’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programmes
Support event activities by introducing and inviting players to events throughout the year
Be the Marketing contact and host guests at the loyalty programme events and promotions
Ensure compliance with company and regulatory policies
JOB REQUIREMENTS

Ability to converse in English and Japanese on business and professional level
College education in marketing / business / hospitality and above is preferred
Experience as a Sales Executive within a service or hospitality industry is preferred
Preference with business development, sales and customer retention programmes from a service industry
Familiarity with service/ hospitality industry is preferred
Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint)
Knowledge/Experience within the service/ hospitality industry is desirable