Host/Hostess – JW Marriott Hotel Singapore South Beach – Singapore

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Job Number 190007SE
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| Singapore| Singapore

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

Greet guests and determine the number in their party. Seat guests by finding a
clean| available table; pulling out chairs; placing clean/current menu in
front of guest| etc. Guide guests through the dining rooms and provide any
needed assistance. Move and arrange tables| chairs| and settings and organize
seating for groups with special needs. Ensure place settings are appropriate
and each guest has a napkin| clean silverware| and any other item that is part
of the standard place setting. Check menus to ensure they are current| clean|
plentiful| and wrinkle-free. Maintain cleanliness of work areas throughout the
day| practicing clean-as-you-go procedures. Monitor dining rooms for seating
availability| service| safety| and well being of guests.

Follow all company and safety and security policies and procedures; report
accidents| injuries| and unsafe work conditions to manager; and complete
safety training and certifications. Ensure uniform and personal appearance are
clean and professional| maintain confidentiality of proprietary information|
and protect company assets. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others| support team to reach common
goals| and listen and respond appropriately to the concerns of other
employees. Ensure adherence to quality expectations and standards. Stand| sit|
or walk for an extended period of time. Move| lift| carry| push| pull| and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

_

General Manager/Restaurant Manager – Specialty Restaurant – JW Marriott Hotel Singapore South Beach – Singapore

APPLY HERE

Job Number 1800339T
Job Category Food and Beverage & Culinary
Location JW Marriott Hotel Singapore South Beach| Singapore| Singapore

Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

JOB SUMMARY

Oversees and supervises daily restaurant operations and assists with menu
planning| maintains sanitation standards and assists servers and hosts on the
floor during peak meal periods. Strives to continually improve guest and
employee satisfaction and maximize the financial performance in areas of
responsibility. Determines training needed to accomplish goals| then
implements plan.

CANDIDATE PROFILE

Education and Experience

Degree from an accredited university in Hotel and Restaurant Management|
Hospitality| Business Administration| or related major with at least 6 years
experience in food and beverage service

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Maintains service and sanitation standards in restaurant| bar/lounge and
room service areas.

• Reviews staffing levels to ensure that guest service| operational needs and
financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Identifies the developmental needs of others and coaches| mentors| or
otherwise helps others to improve their knowledge or skills.

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Ensures and maintains the productivity level of employees.

• Provides the leadership| vision and direction to bring together and
prioritize the departmental goals in a way that will be efficient and
effective.

• Ensures compliance with all food & beverage policies| standards and
procedures by training| supervising| follow-up and hands on management.

• Ensures compliance with all applicable laws and regulations.

• Ensures compliance with food handling and sanitation standards.

• Ensures staff understands local| state and Federal liquor laws.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

• Establishes guidelines so employees understand expectations and parameters.

• Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensures the quality| standards and meets the
expectations of the customers on a daily basis.

• Displays leadership in guest hospitality| exemplifies excellent customer
service and creates a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Acts as the guest service role model for the restaurants| sets a good
example of excellent customer service and creates a positive atmosphere for
guest relations.

• Handles guest problems and complaints.

• Meets with guests on an informal basis during meals or upon departure to
obtain feedback on quality of food and beverage| service levels and overall
satisfaction.

• Ensures corrective action is taken to continuously improve service results.

• Incorporates guest satisfaction as a component of departmental meetings with
a focus on continuous improvement.

• Manages service delivery in outlets to ensure excellent service from point
of entry to departure (e.g.| greeting from hostess| speed of order taking and
food and beverage delivery| fulfillment of special requests| collection of
payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Ensures employees are treated fairly and equitably. Strives to improve
employee retention.

• Ensures employees receive on-going training to understand guest
expectations.

• Solicits employee feedback| utilizes an |open door| policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Strives to improve service performance.

• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Assists servers and hosts on the floor during meal periods and high demand
times.

• Recognizes good quality products and presentations.

• Supervises daily shift operations in absence of Assistant Restaurant
Manager.

• Oversees the financial aspects of the department including purchasing and
payment of invoices.

_

Captain – The Westin Singapore – Singapore

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Job Number 190007PD
Job Category Food and Beverage & Culinary
Location The Westin Singapore| Singapore| Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Communicate service needs to chefs and stewards throughout functions. Total
charges for group functions| and prepare and present checks to group contacts
for payment. Ensure banquet rooms| restaurants| and coffee breaks are ready
for service. Ensure proper centerpieces are displayed on every table.Inspect
the cleanliness and presentation of all china| glass| and silver prior to use.
Check in with guests to ensure satisfaction. Set tables according to type of
event and service standards. Communicate additional meal requirements|
allergies| dietary needs| and special requests to the kitchen. Maintain
cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Welcome and acknowledge all guests according to
company standards. Speak with others using clear and professional language|
and answer telephones using appropriate etiquette. Listen and respond
appropriately to the concerns of other employees. Speak with others using
clear and professional language. Perform other reasonable job duties as
requested by Supervisors.

_

F&B Services Agent – The Westin Singapore – Singapore

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Job Number 190007PA
Job Category Food and Beverage & Culinary
Location The Westin Singapore| Singapore| Singapore
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.

Complete closing duties| including storing all reusable goods| breaking down
goods| cleaning all equipment and areas| returning equipment to proper
locations| locking refrigerators| restocking items| turning off lights|
locking doors| and completing daily cleaning checklist. Set up| stock| and
maintain work areas. Inspect the cleanliness and presentation of all china|
glass| and silver prior to use. Maintain cleanliness of work areas throughout
the day| practicing clean-as-you-go procedures.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 50 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Grasp| turn| and manipulate objects of varying size and weight| requiring fine
motor skills and hand-eye coordination. Reach overhead and below the knees|
including bending| twisting| pulling| and stooping. Move over sloping| uneven|
or slippery surfaces and steps. Move up and down stairs and/or service ramps.
Welcome and acknowledge all guests according to company standards. Speak with
others using clear and professional language| and answer telephones using
appropriate etiquette. Perform other reasonable job duties as requested by
Supervisors.

_

Guest Services Manager – W Singapore – Sentosa Cove – Singapore

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Job Number 1900079F
Job Category Rooms and Guest Services Operations
Location W Singapore – Sentosa Cove| Singapore| Singapore
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Boldly coloring outside the lines of luxury| W turns the traditional notion of
the extravagant hotel on its head. Our irreverent attitude and taste for
excess redefine revelry for the modern jet set. Our guests have a lust for a
life less ordinary that drives them to demand more| experience it all| and hit
repeat.
We share our guests’ passions| providing insider access to what’s new and
what’s next. Moderation is not in our vocabulary and we know that lust for
life demands more| not less. W guests soak it in and live each day with a
mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene
that is magnetic to everyday disruptors around the world| then we invite you
to explore a career with W Hotels.

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations|
ensuring that the highest levels of hospitality and service are provided.
Represents property management in resolving any guest related situation.
Manages the flow of questions and directs guests within the lobby. Serves as
Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services| front
desk| or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead| influence| and
encourage others; advocates sound financial/business decision making;
demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust| respect| and cooperation among team
members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees|
absence.

• Celebrates successes and publicly recognizes the contributions of team
members.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize| organize| and accomplish
your work.

• Handles complaints| settling disputes| and resolving grievances and
conflicts| or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support
property operations and goals and to expedite the resolution of any problems
that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity
of the property is maintained| guest satisfaction is achieved| and employee
well being is preserved.

• Ensures that regular on-going communication is happening with employees to
create awareness of business objectives and communicate expectations|
recognizes performance| and produces desired results.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and
retention.

• Improves service by communicating and assisting individuals to understand
guest needs| providing guidance| feedback| and individual coaching when
needed.

• Manages day-to-day operations| ensuring the quality| standards and meeting
the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to
individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program| communicating and
ensuring the process.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching| mentoring| or
otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates| including setting
performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback| utilizes an “open door” policy and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Supervises on-going training initiatives and conducts training when
appropriate.

• Participates in the employee performance appraisal process| providing
feedback as needed.

Additional Responsibilities

• Provides information to supervisors| co-workers| and subordinates by
telephone| in written form| e-mail| or in person.

• Analyzes information and evaluating results to choose the best solution and
solve problems.

• Informs and/or updates the executives| the peers and the subordinates on
relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident| death|
elevator| thefts| vicious crimes| bombs| fire| etc.

• Performs Front Desk duties in high demand times.

_

Loss Prevention – Specialist – The Ritz-Carlton – Singapore

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Job Number 190001Z8
Job Category Loss Prevention & Security
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Welcome to our family

We welcome you to be a member of our global| diverse Marriott family. Whether
traveling across the city or around the globe we realize the importance of
making each guest feel as welcome and secure as possible. Your protective
nature and attention to details will play an important role in our success.
Here| your work is appreciated as much as your individuality and you will be
supported in all of your efforts.

The impact you’ll make

Your watchful eye and protective instinct goes far beyond basic. Because of
you| our guests can come and go freely without worry. Your dedication to
safety provides the guest the same sense of security as they feel in their own
home.

What you’ll do

Patrol all areas of the property and assist guests with room access
Monitor security feeds and conduct daily physical hazard inspections
Respond to accidents and assist guests/employees during emergency situations
Defuse guest disturbances and escort individuals from the property if necessary
Conduct investigations| gather evidence| and facilitate interviews with relevant parties
Complete required shift reports and maintain confidentiality of all loss prevention documents

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Learning and development opportunities
Encouraging management
Wellbeing programs
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

Strong communication skills
A history of thriving in stressful situations
A team-first attitude
A gift for paying attention to the smallest details
Exercise good judgment and maintain a professional demeanor

This role requires compliance with quality assurance expectations and
standards. You may be required to stand| sit| or walk for an extended period
of time. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 50 pounds without assistance and assist with moving objects
weighing in excess of 75 pounds. Enter and locate work-related information
using computers and/or point of sale systems. Perform other reasonable job
duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you
to feel comfortable being yourself and to know you’re important to us. You’ll
make an impact in your role| and for that| you’ll be appreciated and valued.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Loss Prevention – Assistant Manager – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 1900020B
Job Category Loss Prevention & Security
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in the management of the daily functions of the department to provide
protection of property assets| employees| guests and property. Maintains logs|
certifications and documents required by law and Standard Operating
Procedures. Assists in the training of staff in established emergency
procedures and implements accident and fire prevention procedures. Promotes
guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the security/loss
prevention or related professional area

OR

• Bachelor’s degree from an accredited university in Criminal Justice or
related major; 1 year experience in the security/loss prevention or related
professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

• Assists in conducting hazard and risk assessments at the property to include
quarterly OSHA/SAFETY audits| incident tracking| and the hazard abatement
process.

• Complies with applicable federal| state and local law and safety
regulations.

• Maintains logs| certifications and documents required by law and Standard
Operating Procedures.

• Supervises and reviews initial incident investigations and promote a timely
responses for all reported incidents.

• Follows proper key control guidelines in loss prevention and in the
property.

• Assists with promotion and implementation of accident and fire prevention
procedures.

• Incorporates into patrols| which encompass all areas of the property|s
interior and exterior| an inspection tour of recording system.

• Follows up on all unusual activities in and around the property that would
impair the well being of guests and employees.

• Handles complaints| settles disputes| and resolves grievances and conflicts|
or otherwise negotiates with others.

• Promotes action plans to monitor and control risk.

• Oversees all loss prevention operations to include but not limited to patrol
process| emergency response| investigations (initial and follow up) for all
guest and employee related incidents| shipping and receiving process (makes
recommendations for improvement)| electronic key system and manager on duties
responsibilities.

• Assists with first aid program for guests and employees.

• Assists with the claims process and protects company assets by closely
monitoring the General Liability and Worker|s Compensation cases.

• Works closely with Meeting Planners to facilitate a successful and safe
experience for guests.

Managing and Conducting Human Resources Activities

• Interviews| selects and trains employees.

• Appraises employee’s productivity and efficiency for the purpose of
recommending promotions or other changes in status.

• Provides for the safety and security of the employees or the property.

• Monitors employee attendance and records absences/tardiness.

• Helps direct supervisors to achieve their own development goals.

• Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.

Ensuring Exceptional Customer Service

• Meets quality standards and customer expectations on a daily basis.

• Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.

• Inspects and critiques the performance of the loss prevention department to
establish and maintain a high level of professionalism and customer service.

• Provides services that are above and beyond for customer satisfaction and
retention.

Additional Responsibilities

• Analyzes information and evaluates results to choose the best solution and
solve problems.

• Develops liaison with local law enforcement and emergency services.

• Informs and/or updates executives| peers and subordinates on relevant
information in a timely manner.

• Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Reservations – ERS Executive – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 190001YT
Job Category Reservations
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Process all reservation requests| changes| and cancellations received by
phone| fax| or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate. Explain
guarantee| special rate| and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property facilities/services
and room accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room reservation types
(e.g.| complimentary rooms| employee discounts| travel agent inspection rates|
and wholesale reservations) by inputting the correct code and rate into the
reservation system. Follow proper escalation procedures when addressing guest
concerns.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets; protect the privacy and security of
guests and coworkers. Welcome and acknowledge all guests according to company
standards; anticipate and address guests| service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance expectations and
standards. Move| lift| carry| push| pull| and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Technician / Senior Technician – Marina bay Hotel – Singapore

APPLY HERE

Technician / Senior Technician
Apply now Job no: 493168
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
_JOB SCOPE_

Summary of Job Responsibilities
Assist the Supervisor/ Manager / Assistant Manager in managing and maintaining one or more of the functional areas within Facilities Department supporting the operations and functioning of Hotels and F&B; Casino Operations; MICE- Retails and attractions supports; Service Requests Team; Capital and A&A work projects management; WSH and Fire Safety management; Facilities mechanical- electrical and plumbing systems maintenance; HVAC and CCMS operations and maintenance; Elevators and Escalators operations and maintenance; and/or Energy and Utilities Management.
Job Responsibilities
Conduct on-site checks and repair

Ensure quality works are be carried out on time schedul

Perform ad-hoc tasks as required- including assisting other facilities department team members
Job may include moving stock inventory check
To perform all duties in accordance with MBS policies and within the realm of the MBS Company vision- mission and values
Enforce all safety programs and training with regards to WSH
Provides input into the research- development- evaluation and implementation of new products- services- technology and processes to ensure MBS competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment

_JOB REQUIREMENTS_

Education & Certification

Relevant Employment Certificate or Work Testimony
At least High School or equivalent- diplomas are an advantage. Candidates with less qualifications but more years of working experience can be considered for the position of Technician.
Have a basic command of English
Meet the attendance guidelines of the job and adhere to Departmental and Company policies
Have a well-groomed- professional appearance
Be able to perform physical and mental duties of Team Members

Experience

At least three to five years of solid hands-on practical working in any Integrated Resorts- Hotels- Conference and Exhibition Center and/or Shopping Mall providing Customers Service- Operations supports- and maintenance of plant and systems.
Sound working knowledge on CRA compliance requirements. Understanding of local regulations- standards and ordinances on operations and maintenance of electrical installation- mechanical systems- vertical transportation systems- fire protection and life safety systems- and pools maintenance. Knowledge on renovation practices in terms of seeking approval and submission procedures to all government agencies and authorities.
Have an intimate knowledge of all major systems; their operation and potential weaknesses
Preferably experience working outdoors and be exposed to various environmental factors such as- but not limited to fatigue- noise- dust- and be able to access all areas of the property including those at height

Competencies

Possess good communication and interpersonal skills- with an eye for detail
Get along with fellow Team Members and work as a team
Must be able to cope and perform in fast phase repairing environment in different shifts
Can work with minimum supervision and at times independently- as well as under pressure.
Be willing to work any day of the week and any shift- long hours when necessary
Meet the attendance guidelines of the job and adhere to Departmental and Company policies
Have a well-groomed- professional appearance
Be able to perform physical and mental duties of Team Members
Withstand various activities such as frequent walking- sitting for long periods or prolonged standing- stretching- bending and kneeling without restriction
Able to address and pronounce guests by name accurately

Assistant Manager – Butler Services – Marina bay Hotel – Singapore

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Assistant Manager – Butler Services
Apply now Job no: 493458
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office- Hotel – Management- Transportation
Operational Related
Conduct daily briefing to ensure important information and updates are shared among team members
Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended at the pre-determined standards.
Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
Solicit feedback directly from guests; record feedback and use established documentation and circulation to identify operational improvement
Handle meet and greet of Suite guests & VIPs
Audit Butlers’ Suite Orientation and Turndown services to ensure established standards are me

Work closely with other relevant departments such as Front Office Groups- Guest Relations- Paiza Services- Housekeeping- Facilities and In-Room Dining to prepare for future VIP arrival

Manage the operations of the Butler Command Centr

Monitor activities in both front and back of the house; report any suspicious characters- items and/or activities to Security Department
Constantly reviewing the necessary for operational improvement and recommend to higher management.

Departmental Related

Responsible for motivating- disciplining and counseling of Team Members appropriately and in ensuring their job skills are constantly being improved and developed
Be conversant with all areas of the Butler Services Department including FIT- Group and Casino reservations; can be assigned to certain specialist areas to manage at any one time
Communicate to Team Members departmental updates- issues and guest-related matters
Establish assess- conducts and maintains appropriate performance appraisals (in relevant areas) as according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
Supervise- train- schedule- mentor Team Members and perform evaluations and make fair recommendations on confirmation or promotion.
Respond to guest comments- requests and complaints in a timely and professional manner; take personal responsibility to resolve issues where necessary.
Disseminate and clarify understanding of all new promotional packages- rate plans and product information associated with these programs.
Maintain close liaison with all other Departments so as to have a good understanding of other Departments’ operational flow- thus ensuring seamless guest services throughout the hotel.
Attend scheduled departmental meetings as required.
Contribute ideas to improving the operations of the department- not limiting to just front line operations. Update the Managers on any operational issues for the betterment of the department.
Attend training sessions as and when scheduled
Be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
Report and document special incidents that command management’s attention; incidents may include vandalism- fight- fire- abuse- accidents- etc.
Be aware of OSHA (Occupational Safety and Health Act)- practices and reinforces safety guidelines.
Forecasting to better facilitate manpower and costing allocations.
Perform any other duties and responsibilities as and when assigned by the Manager

JOB REQUIREMENTs

Minimum GCE O Level.
Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage
Minimum 1 year experience in the same capacity
Excellent guest relations and communication skills
Advanced understanding of housekeeping- food and beverage including in-suite dining- wine and spirits
Fluent in English and any additional language is an advantage
Proficient in the use of Property Management System

Skills / Abilities / Presence

Candidates must have a good command of spoken and written English. Mandarin/Cantonese Speaking is an advantage.
Pays attention to details and have strong customer service skills.
Mature- meticulous- resourceful- organized and able to work independently.
A team player and takes initiative to assist other Team Members when required.
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.