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Laundry Operator – Fairmont Singapore & Swissôtel The Stamford –

On: August 18, 2019 By: admin

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Job Description – Laundry Operator (Contract) (VAA01585)Employee Status:
Regular
Laundry Operator The position Laundry Operator III- IV- V (Marking & Assembly) verifies the quantity of garments received for cleaning and attaches identification tags to each piece of garment using marking machine and communicates with Service Co-ordinator on discrepancy in count or defects on garments.
Hotel Overview: Strategically located in the heart of Singapore|s shopping- dining and entertainment districts and with the City Hall Mass Rapid Transit (MRT) train station and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore|s landscapes at your convenience. With a total of 2-030 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia|s largest spas- Willow Stream Spa.
Primary ResponsibilitiesENSURE CLEANLINESS AND FINISHING QUALITY OF GUEST & EXECUTIVE CLOTHING
Check all laundry bag for laundry list with room number inside the soiled laundry bag.
Indicate hotel count on all laundry lists and tally with guest count.Tag on all garment accurately at appropriate location to indicate folding/hanging.Prepare laundry tag card- check laundry list for accurate posting. Sort fold and hang item accordingly into correct number box and hanging bar as per marking.Pack folded item- perform quality control and complete packing using the appropriate packing accessories (shirt card- collar card- plastic bag). Re-sent item required for re-pressing- sewing- stain removal and others.Pack hang item- perform quality control and complete packing using the appropriate packing accessories (tie card- plastic bag). Re-sent item required for re-pressing- sewing- stain removal and others.Request stain letters- if required Update packing records accordingly.Ensure guest clothing packaging are completed in accordance to LQA Standards.Report any discrepancy to Service Co-Ordinator/ Senior Assistant Manager on duty.Perform above required steps for Executive Laundry using appropriate reusable packing material (non woven coatbag)PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS` EXPECTATIONSCarry out instructions from the Team Leaders/Senior Assistant Laundry/Valet Managers on the laundry that require special attention (VIP- baby item- guest with sensitive skin- special garment design or material).Ensure guest receive required notification (voicemail for minor defects- return undone letter for major defect- lost & found letter- unremoved stain letters and other when required).Report immediately to Team Leader and Senior Assistant Manager should any guest/ executive laundry encounter reported loss or damage.
INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS
Ensure that safe working practices are followed including emergency proceduresComply with hotel and department policies and procedures at all timesCarry out any other duties as and when assigned by the Management of the Hotel and department.
Profile
Knowledge and Experience Minimum primary education Basic conversational English Understands basic instructions given by supervisors
Competencie

Able to read and write and recognise numbers.Interpersonal skills; good rapport with colleagues

Able to withstand prolong standing Attention to detail especially cleanliness- packing and folding presentationAble to work independently- reliable- self-motivated

Housekeeping Coordinator – Fairmont Singapore –

On: August 18, 2019 By: admin

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Job Description – Housekeeping Coordinator (RTP00850)Employee Status:
Regular
Housekeeping Coordinator
Hotel Overview: The Fairmont Singapore & Swissôtel The Stamford are ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts.
We offer 769 and 1261 luxurious guestrooms and suites respectively- as well as a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
hotel|s
award-winning service teams.
Housekeeping Coordinator
The housekeeping co-ordinator answers telephone calls and attends to all requests.
She/He maintains the housekeeping co-ordinator`s office activities and all its function.
She/He helps the Assistant Manager in issuing out keys and work assignment to the colleagues and handles lost & found in accordance with the policies and standards set out by the Hotel.
Summary of Responsibilities: Reporting to the Assistant Managers- responsibilities and essential job functions include but are not limited to the following: COMMUNICATION BETWEEN DEPARTMENTS AND GUESTS Ensure efficient and effective clear communication within the Housekeeping Department- Front Office- Engineering- Royal Service and all other departmentsAnswer all telephone calls within 3 rings and do all necessary follow up- with usage of correct telephone verbiage as set by the HotelRecord all telephone calls and its details in the housekeeping coordinator`s log book or input into Royal Service to ensure proper follow upUse guest names during the process of conversation with guest

COORDINATE GUEST PREFERENCES AND REQUESTS WITH THE TEAM Be familiar with the computer systems such as OPERA and Swiss/Royal Service.Keep proper records of guest loan items (eg. Extra chairs- foam pillows)- and update traces in OPERA to track items movement and usageCommunicate blocked and VIP rooms with their preferences and requests to Team Leaders in a timely mannerSupervise and ensure that house and room attendants are carrying out all guest requests in a timely mannerMonitor room statuses to ensure clean rooms are available for arrival guests

OVERSEE ISSUANCE AND ACCOUNTABILITY FOR DEPARTMENTAL KEYS AND COMMUNICATION EQUIPMENT Be responsible for the safety and security of all the departmental keys- mobi-talks- and iPhones.Take proper inventory of keys- mobi-talk- and iPhones for the department and highlight loss to Assistant Manager immediately. Assist in preparing keys- mobiles or papers to colleagues if need arise.
POINT OF CONTACT FOR LOST AND FOUND ITEMS OF COLLEAGUES AND GUESTS Answers all lost & found queries in a timely manner and follow up accordinglyRecord all Lost and Found articles correctly and to place items in correctly labeled serial boxes for easy search should guest claim the item Inform Security Department and Duty Manager of any complaints by guests of losses that may require compensationEnsure the security and maintenance of the lost & found room by not allowing unauthorised entries- with regular clean up and disposal of items after its validity periods INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS
Ensure that safe working practices are followed including emergency proceduresParticipate in departmental leadership activities as a member of the teamMaintain levels of confidentiality and discretion for guestsCarry out any other duties as and when assigned by the Management of the Hotel and department

Requirements:
Minimum GCE ‘O` level Education Able to read- write- and communicate in English- other languages is an added advantageComputer skills including Microsoft Office will be an advantage Use/knowledge of PMS e.g. OPERA

Technical skills for Housekeeping including use of the iPhone for eHousekeepingSupervisory and leadership skills – collaborative- enabling- and entrepreneurialInterpersonal skills well developed with guests- employees- management Able to solve problem/make decision independently within scopeAttention to detail guest requests and preferenceAble to work independently- reliable- self-directed

Job Level:
ColleagueSchedule:
Full-timeShift:
Rotating / Shift WorkTravel:
NoClosing Date:
01.Sep.2019- 4:59:00 AMJob Number:
RTP00850

Management Trainee Housekeeping – Fairmont Singapore –

On: August 18, 2019 By: admin

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Job Description – Management Trainee- Housekeeping (RTP00783)Employee Status:
Regular
Management Trainee- Housekeeping
Objectives
To groom- nurture and develop young talent for junior management positions with potential to grow within the organization and/or the group. This programme allows the Hotel to be equipped with a ready pool of leaders for future succession planning.
Management Trainee Programme
Management Trainees (MT) will embark on a 12-month training programme in preparation for assuming a leadership role within the department. Throughout the 12-month rotation- the Management Trainee will learn the basics and be rotated within the different positions/sections in the department.
An individualized development plan is created to map out rotations based on the individual`s background- experience and exposure. This program offers the Management Trainee to acquire work experience from ground level whilst gaining customer service skills and developing supervisory skills. Upon successful completion of the 12-month rotation- the candidate will be placed in a suitable management position- serving an 18-month bond with the company.
Hotel Overview
Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall Mass Rapid Transit (MRT) train station and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-028 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Housekeeping
The Housekeeping Team is managed by a professional- friendly and dedicated team of Room Attendants- House Attendants and Team Leaders. Your leadership skills and the values you model as Management Trainee will inspire your team – not only to ensure an exception in-room guest experience- but also to grow their careers with Fairmon

Singapor

and Swissôtel The Stamford.

Summary of Responsibilities:
Reporting to the
Director of Housekeeping- responsibilities and essential job functions include but are not limited to the following:

Standard Operating Procedures for Rooms Cleaning/Checking
.

Housekeeping Management Systems which includes Opera- E-Housekeeping
.

Inventory Control/Purchasing Procedures
.

Budget and Forecast reports
.

Mastering soft skills through interaction with various departments- handling guest feedback- coaching colleagues
.

Projects Exposures
related to productivity- expense control and guest satisfaction
.

Participation in committees

Requirements:

Shift Work (including Sundays and PHs)
Constant standing and walking throughout shift
Must be able to bend and lift heavy items
Visa Requirements:
The position is only open to Singaporeans and Singapore Permanent Residents.

Qualifications:

Diploma/Degree in Hotel Management
or related disciplines

Fresh degree holders are preferred
Excellent interpersonal and communication skills both written and verbal
Possesses a positive attitude- mature- highly initiative and a self-starter
Leadership ability- possesses drive and passion to serve others
A good team player who is able to work independently and multi-task in a fast paced ever-changing environment
Proficient in MS Office Applications

Housekeeping – Attendant – The Ritz-Carlton – Singapore

On: August 8, 2019 By: admin

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Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Housekeeping Manager – The St. Regis Singapore

On: August 8, 2019 By: admin

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Job Number 19001537
Job Category Housekeeping & Laundry
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years
ago| with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth
Avenue| St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today| with more than 40 of the best addresses around the world| St.
Regis is a place where trends are born| boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to verify
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Verifies guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to verify adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Verifies all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to verify
understanding.

• Supervises daily Housekeeping shift operations and verifies compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and verifies employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Verifies employees understand expectations and parameters.

• Verifies property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process| where applicable.

• Supervises staffing levels to verify that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Verifies employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Understands the brand|s service culture.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

Housekeeping – Room Attendant – The Ritz-Carlton – Singapore

On: August 8, 2019 By: admin

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Respond promptly to requests from guests and other departments. Identify and
report preventative or other maintenance issues in public areas or guest
rooms. Post caution signs. Contact other departments directly for urgent
repairs. Deliver guest requests and set up furniture items in guest rooms as
requested. Remove items from hallways and transport to service areas|
including debris| room service food and beverage trays| unread newspapers|
soiled linens| and trash placed near Housekeeper carts. Clean| maintain| and
store cleaning equipment.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move at a speed that is required to respond to
work situations (e. g.| run| walk| jog). Visually inspect tools| equipment| or
machines (e. g.| to identify defects). Grasp| turn| and manipulate objects of
varying size and weight| requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move through narrow| confined| or elevated spaces. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down a
ladder. Move up and down stairs and/or service ramps. Move| lift| carry| and
place objects weighing less than or equal to 55 pounds without assistance and
in excess of 55 pounds with assistance. Ability to push and pull a loaded
housekeeping cart and other work-related machinery over sloping and uneven
surfaces. Stand| sit| kneel| or walk for an extended period or high frequency
across an entire work shift. Perform other reasonable job duties as requested
by Supervisors.

]

Butler Coordinator – The St. Regis Singapore

On: August 8, 2019 By: admin

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Job Number 19107346
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

As the original house of luxury| St. Regis continues to redefine modern luxury
through service. At the core is the Butler program| an icon to our heritage
and the heart and soul of new luxury. It is high-touch| personalized| creative
and original. It is brought to life by all talent but serving as the primary
face to the program is our Butler team| who are the ultimate luxury
ambassadors.

The Butler provides bespoke experiences and services to fulfill all guest
needs during pre-arrival| check-in| throughout the stay and upon departure| in
partnership with other departments in the hotel operation. This includes
coordinating efforts of Butler Valets| and verifying that other departments
supporting butler services are equipped to meet guest needs.

The Butler is key to building rapport with guests| proactively anticipate
guest needs and acting upon them where possible. While the St. Regis brand is
steeped in history with roots that can be traced back to the early 1900s|
every team member is part of a trailblazing future to redefine modern luxury
through service. The Butler’s success is rooted in a deep passion for service|
uncompromising standards| the ability to anticipate needs and impeccable
interpersonal skills.

You will also be expected to create a safe work place| follow company policies
and procedures| uphold quality standards| and ensure your uniform| personal
appearance| and communications are professional. Butler team members will be
on their feet and moving around (stand| sit| or walk for an extended time) and
taking a hands-on approach to work (move| lift| carry| push| pull| and place
objects weighing less than or equal to 50 pounds without assistance). Doing
all these things well (and other reasonable job duties as requested) is
critical for Butler team members – to get it right for our guests and our
business each and every time.

Butler Service Agent – The St. Regis Singapore

On: July 27, 2019 By: admin

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Job Number 19096398
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Job Summary

Answer| record| log| and process all guest calls| requests| questions| or
concerns. Operate telephone switchboard station. Process guest requests for
wake up calls| screening calls| do not disturb| call forwarding| conference
calls| TDD relay calls| and non-registered guest calls. Advise guest of any
messages received. Monitor busy or unanswered lines| check back with callers
on hold to update status| and offer to take a message. Receive| record| and
relay messages accurately| completely| and legibly. Activate/deactivate guest
room message lights as appropriate. Instruct guests on how to access the
internet; transfer guests with problems to provider|s customer support line.
Test communications equipment to ensure it works properly. Respond to special
requests from guests with unique needs. Contact appropriate individual or
department as necessary to resolve guest call| request| or problem. Follow up
with guests to ensure their requests or problems have been met to their
satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents| injuries| and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests| service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others; support team to reach common goals. Comply with quality assurance
expectations and standards. Stand| sit| or walk for an extended period of
time. Enter and locate information using computers and/or POS systems. Move|
lift| carry| push| pull| and place objects weighing less than or equal to 10
pounds without assistance. Perform other reasonable job duties as requested by
Supervisors.

Housekeeping – Supervisor – The Ritz-Carlton – Singapore

On: July 27, 2019 By: admin

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Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move at a speed that is required to respond to
work situations (e. g.| run| walk| jog). Read and visually verify information
in a variety of formats (e. g.| small print). Visually inspect tools|
equipment| or machines (e. g.| to identify defects). Enter and locate work-
related information using computers and/or point of sale systems. Grasp| turn|
and manipulate objects of varying size and weight| requiring fine motor skills
and hand-eye coordination. Reach overhead and below the knees| including
bending| twisting| pulling| and stooping. Move through narrow| confined| or
elevated spaces. Move over sloping| uneven| or slippery surfaces and steps.
Move up and down stairs and/or service ramps. Continual use of manual
dexterity and gross motor skills with frequent use of bi-manual dexterity and
fine motor skills. Move| lift| carry| and place objects weighing less than or
equal to 55 pounds without assistance and in excess of 55 pounds with
assistance. Ability to push and pull a loaded housekeeping cart and other
work-related machinery over sloping and uneven surfaces. Stand| sit| kneel| or
walk for an extended period or high frequency across an entire work shift.
Listen and respond appropriately to the concerns of other employees. Speak
with others using clear and professional language. Perform other reasonable
job duties as requested by Supervisors.

]

Housekeeping Attendant – The St. Regis Singapore

On: July 27, 2019 By: admin

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Job Number 18000SAX
Job Category Housekeeping & Laundry
Location The St. Regis Singapore| 29 Tanglin Road| Singapore| Singapore|
Singapore
Brand St. Regis Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

The impact you’ll make

What you’ll do

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

You’re welcome here