Housekeeper – $200 Signing Bonus| Fully Paid Bus Pass! – Seattle Marriott Bellevue – 200 110th Avenue NE

APPLY HERE

Job Number 19000VUZ
Job Category Housekeeping & Laundry
Location Seattle Marriott Bellevue| 200 110th Avenue NE| Bellevue|
Washington| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Housekeeper – Westchester Marriott – 670 White Plains Road

APPLY HERE

Job Number 1900120R
Job Category Housekeeping & Laundry
Location Westchester Marriott| 670 White Plains Road| Tarrytown| New
York| United States
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International|s luxury portfolio and
consists of more than 80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you’re happy| our guests will be happy. It’s as simple as
that. Our hotels offer a work experience unlike any other| where you’ll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training| development| recognition and
most importantly| a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That’s The JW Treatment™.

Job Summary

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_

Executive Housekeeper – Hilton Singapore

APPLY HERE

JOB DESCRIPTION
 
An Executive Housekeeper is responsible for overseeing all housekeeping
operations to deliver an excellent Guest and Member experience while
evaluating guest satisfaction and setting department targets and objectives.
What will I be doing?
As an Executive Housekeeper| you are responsible for overseeing all
housekeeping/Laundry operations to deliver an excellent Guest and Member
experience. An Executive Housekeeper/Housekeeping Manager will also be
required to evaluate guest satisfaction and set department targets and
objectives. Specifically| you will be responsible for performing the following
tasks to the highest standards:
Oversee housekeeping operations
Oversee Laundry Operation

Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvemen

Operate within departmental budgets through effective stock and cost controls and well managed schedule

Set departmental targets and objectives| work schedules| budgets| and policies and procedure

Inspect| regularly| all fixtures| fittings| and appliances to ensure compliance to standards and take action as necessary to conform to standard
Monitor the appearance| standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit| manage| train and develop the Housekeeping/Laundry team
Competent in property management systems
Assist other departments wherever necessary

What are we looking for?

An Executive Housekeeper serving Hilton brands is always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that
follow:

Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
A successful track record of managing a large team
A high school certificate or equivalent
High level of commercial awareness and cost control capabilities
Previous experience of managing a department and Profit and Loss account
Excellent leadership| interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
IT proficiency
Excellent grooming standards
Flexibility to respond to a range of different work situations
Proficiency| at an intermediate level| with computers and computer programs| including Microsoft Office
Strong organizational| budget management| and problem solving skills
Strong communication skills
A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Familiar with Property Management Systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Housekeeping Attendant – Hilton Singapore

APPLY HERE

JOB DESCRIPTION
 
A Housekeeping Attendant will support all Housekeeping and Laundry with guest
requests analyzing each request and delegating between the team members| so
that work can be done in an efficient and timely manner ensuring an
exceptional experience for our Guests.
What will I be doing?
As Housekeeping Attendant| you will support all Housekeeping and Laundry team
for all aspects by delegating the day-to-day activities Housekeeping and
Laundry within the hotel. Specifically| a Housekeeping Attendant will perform
the following tasks to the highest standards:
Ensure consistently high operating standards in every area of Housekeeping and Laundry| as identified d by the hotel brand standards
Monitor the appearance| standards| and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
Provide excellent guest servic

Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervisio

Manages the controls of the Housekeeping department| such as: frequency of employees| release of master keys| book incident| input and output input and output uniform and linen| among other

Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on tim

Request flowers for special occasions (marriage). Besides providing embroidery for special linen (wedding)
Control makes monthly Lost and Found and donations
Check the uniforms and send for cleaning and / or repair
Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
Makes daily guest clothing release of guests that use the laundry service
Makes monthly closing of Laundry expenses and provision of same
Replaces Laundry Attendant in case of holidays| days off or absences

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our
Guests and working with other Team Members. To successfully fill this role|
you should maintain the attitude| behaviours| skills| and values below:

Planning and organizing
Good oral and written communication
Previous experience in Laundry
Good interpersonal skills
Proficiency| at intermediate level| with computers and computer programs| including Microsoft Office
Committed to delivering a high level of customer service
Excellent standards of clean

It is advantageous in this position if you demonstrate the following
capabilities and advantages:

Ability to work in a team
Excellent attention to detail
Positive Attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!

Housekeeping – Room Attendant – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000WPN
Job Category Housekeeping & Laundry
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

Respond promptly to requests from guests and other departments. Identify and
report preventative or other maintenance issues in public areas or guest
rooms. Post caution signs. Contact other departments directly for urgent
repairs. Deliver guest requests and set up furniture items in guest rooms as
requested. Remove items from hallways and transport to service areas|
including debris| room service food and beverage trays| unread newspapers|
soiled linens| and trash placed near Housekeeper carts. Clean| maintain| and
store cleaning equipment.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move at a speed that is required to respond to
work situations (e. g.| run| walk| jog). Visually inspect tools| equipment| or
machines (e. g.| to identify defects). Grasp| turn| and manipulate objects of
varying size and weight| requiring fine motor skills and hand-eye
coordination. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move through narrow| confined| or elevated spaces. Move
over sloping| uneven| or slippery surfaces and steps. Move up and down a
ladder. Move up and down stairs and/or service ramps. Move| lift| carry| and
place objects weighing less than or equal to 55 pounds without assistance and
in excess of 55 pounds with assistance. Ability to push and pull a loaded
housekeeping cart and other work-related machinery over sloping and uneven
surfaces. Stand| sit| kneel| or walk for an extended period or high frequency
across an entire work shift. Perform other reasonable job duties as requested
by Supervisors.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Housekeeping – Attendant – The Ritz-Carlton – Singapore

APPLY HERE

Job Number 19000W8G
Job Category Housekeeping & Laundry
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they
take. Followed by that sigh of relief because they’ve arrived to their home
away from home| be it for a night or a week| and it’s perfect. Everything is
exactly in its place.

Crisp| pressed linens. Perfectly placed pillows. A sparkling mirror. Every
detail adding up to an experience our guests feel great about because they
know they’re in good hands while staying with us. That’s the impact you make
with your efforts| which become even bigger when those experiences add up and
create a loyal customer.

What you’ll do

Replace guest amenities and supplies in rooms
Make beds and fold sheets
Remove trash| dirty linens and room service items
Greet guests and take care of requests
Straighten desk items| furniture and appliances
Dust| polish and remove marks from walls and furnishings
Vacuum carpets and floor care duties

Perks you deserve

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers
Encouraging management
Wellbeing programs
Learning and development opportunities
Discounts on hotel rooms| gift shop items| food and beverage
Recognition programs

What we’re looking for

A warm| people-oriented demeanor
A team-first attitude
A gift for paying attention to the smallest details

This role requires the ability to move and lift up to 25 lbs. Standing|
sitting or walking for extended periods of time and ensuring a professional
demeanor| clear communication and appearance in a clean uniform are also
required. Prior to employment| we’ll ask you to complete safety training and
certification.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you
to know you’re important to us and that you’ll make an impact in your role|
and for that| you’ll be appreciated and valued.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

]

Laundry Attendant – Courtyard Singapore Novena

APPLY HERE

Job Number 19000WPJ
Job Category Housekeeping & Laundry
Location Courtyard Singapore Novena| Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.
Operate and monitor washing| dry cleaning| and drying machinery| including
adding chemicals and cleaning lint traps. Identify stained or damaged items
and determine status for repair| spot treatment| rewash| or discard. Inspect
cleanliness of articles removed from the washer| dryer| or dry cleaning
machines and place in clean linen carts. Set dryers to designated times and
temperatures based on fabrics contained in load. Remove lint and debris from
dryer screens| dry cleaning filters| and drain trap after each load. Fold
cleaned articles into designated size| either by hand or using folding
machine. Maintain accurate records of items laundered.

Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Visually
inspect tools| equipment| or machines (e. g.| to identify defects). Reach
overhead and below the knees| including bending| twisting| pulling| and
stooping. Move through narrow| confined| or elevated spaces. Move over
sloping| uneven| or slippery surfaces and steps. Move up and down stairs
and/or service ramps. Perform other reasonable job duties as requested by
Supervisors.

_

Housekeeping Manager – Courtyard Singapore Novena

APPLY HERE

Job Number 18002XU3
Job Category Housekeeping & Laundry
Location Courtyard Singapore Novena| Singapore| Singapore
Brand Courtyard by Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by
Marriott offers a refreshing environment that helps guests stay connected and
balanced. Working at Courtyard| you|ll ensure guests have a smooth| productive
stay that meets their personal and business needs. Find Your World™ at
Courtyard by Marriott.

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping| Recreation/Health
Club and| if applicable| Laundry. Directs and works with employees to ensure
property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or
related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Inspects guestrooms on a daily basis.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Ensures all employees have proper supplies| equipment and uniforms.

• Communicates areas that need attention to staff and follows up to ensure
understanding.

• Supervises daily Housekeeping shift operations and ensures compliance with
all housekeeping policies| standards and procedures.

• Participates in departmental meetings and continually communicates a clear
and consistent message regarding the departmental goals to produce desired
results.

Conducting Human Resources Activities

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Establishes and maintains open| collaborative relationships with employees
and ensures employees do the same with them.

• Schedules employees to business demands and for tracks employee time and
attendance.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Supervises staffing levels to ensure that guest service| operational needs|
and financial objectives are met.

• Observes service behaviors of employees and provides feedback to
individuals.

• Ensures employee recognition is taking place on all shifts.

• Participates in an on-going employee recognition program.

• Solicits employee feedback| utilizes an “open door” policy| and reviews
employee satisfaction results to identify and address employee problems or
concerns.

• Participates in employee progressive discipline procedures.

• Celebrates successes and publicly recognizes the contributions of team
members.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.

• Participates in the development and implementation of corrective action
plans to improve guest satisfaction.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

_

Room Attendant – Fairmont Singapore –

APPLY HERE

Job Description – Room Attendant (RTP00688)Employee Status:
Regular
Room AttendantThe Room Attendant ensures cleanliness and maintenance of guest rooms and service areas/corridor is kept in excellent condition at all times.
Hotel Overview: The Fairmont Singapore is ideally situated at the crossroads of Singapore|s business- cultural- entertainment and shopping districts. It offers 769 luxurious guestrooms and suites- a collection of 16 distinctive restaurants and bars and 70-000 square feet of prime meeting space – all supported by our
Singapore hotel|s
award-winning service teams.
Summary of Responsibilities: Reporting to the Team Leader- responsibilities and essential job functions include but are not limited to the following:
Offer all possible assistance to the Hotel guests and respond to guest requests.
Be responsible for the safety and security of assigned keys- mobile and pagers by correctly wearing them and using them according to procedure.
Clean and correctly supply a minimum of 14 rooms or its equivalent in an 8 hour shift according to the standards and procedures sets out by the hotel.
This includes changing of light bulbs.
Report any damages or loss of linen- furniture- fixture and equipment to the supervisor/housekeeping coordinator

Immediately report all maintenance deficiencies to the team leader/housekeeping coordinator

Hand in all property left by the guest from checkout room to team leader/housekeeping coordinator

The lost & found slip must be dully filled

Report immediately to Team Leader and Assistant Manager if a guest item should be accidentally damaged or broken.
Make up roll away beds and baby cots according to the Hotels` Standards.
Observe all fire & safety rules e.g. not obstructing corridors- staircase- elevators- fire exits and firefighting equipment.
To report all fire & safety hazards immediately to team leader/housekeeping coordinator.
Check each assigned room after cleaning for deficiencies and report to supervisor /housekeeping coordinator.
Follow up on maintenance deficiencies that require urgent attention and if not attended to within the shift- the afternoon shift Team Leader must be informed.
Carry out turn down service for guest rooms and supply ice according to the standards set out during the evening the shift.

Qualifications:

Experience preferred but not necessary
Minimum Primary 6 Education
Read- write- speak simple English in order to communicate with guests
Able to understand terms used in Housekeeping Department
People-oriented
Able to handle and manage heavy loads
Able to work under pressure and independently

Assistant Executive Housekeeper – Singapore Marriott Tang Plaza Hotel

APPLY HERE

Job Number 19000SYL
Job Category Housekeeping & Laundry
Location Singapore Marriott Tang Plaza Hotel| Singapore| Singapore VIEW
ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.
Marriott Hotels | Marriott International’s flagship brand with more than
500 global locations| is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels| you will help keep this
promise by delivering premium choices| sophisticated style| and well-crafted
details. With your skills and imagination| together we will innovate and
reinvent the future of travel.

JOB SUMMARY

Assists in the oversight of the daily shift operations of Housekeeping|
Recreation/Health Club and| if applicable| Laundry. Works with employees to
ensure property guestrooms| public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related
professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management| Hospitality| Business Administration| or related major; no work
experience required.

CORE WORK ACTIVITIES

Assisting in Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and
efficient manner.

• Works effectively with the Engineering department on guestroom maintenance
needs.

• Supervises the property general cleaning schedule.

• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Assists in the supervision of daily Housekeeping shift operations and
ensures compliance with all housekeeping policies| standards and procedures.

• Assists in the ordering of guestroom supplies| cleaning supplies and
uniforms.

• Supports and supervises an effective inspection program for all guestrooms
and public space.

• Communicates areas that need attention to staff and follows up to ensure
understanding.

• Ensures all employees have proper supplies| equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to
achieve or exceed budgeted goals.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted
goals.

• Comprehends budgets| operating statements and payroll progress reports as
needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses
on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.

• Supervises staffing levels to ensure that guest service| operational needs|
and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review
Process.

• Observes service behaviors of employees and provides feedback to
individuals.

• Uses all available on the job training tools to train new room attendants
and provide follow-up training as necessary.

• Participates in the employee performance appraisal process| providing
feedback as needed.

• Assists as needed in the interviewing and hiring of employee team members
with the appropriate skills.

• Supports a departmental orientation program for employees to receive the
appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

_