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Job Description – Housekeeping Service Executive (VAA01510)Employee Status:
Regular
Housekeeping Service Executive
The position is responsible for cleaning and maintaining the quality of guestrooms and the guestroom experience through the active supervision of Team Leaders in the first year. With successful performance- he/she may be trained into a supervisory/management position in the second year and assist the Assistant Manager for smooth and efficient running of housekeeping operations.
MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS
Clean and correctly supply 16 rooms or its equivalent in the work shift
Adhere to the 20 steps cleaning method when servicing/cleaning guest rooms
Ensure guest rooms are completed in accordance to LQA Standards
Report any damages or loss of linen- furniture- fixture and equipment to the supervisor/housekeeping coordinator
Immediately report all maintenance deficiencies to the team leader/housekeeping coordinator
Update guest room status according to procedure
PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS` EXPECTATIONS
Carry out instructions from the Team Leaders/Assistant Managers on the preparation of VIP and LCAH rooms and amenities
Hand in all property left by the guest from checkout room to Housekeeping Office
Ensure that no guest property including cash is removed whilst cleaning
Report immediately to Team Leader and Assistant Manager if a guest item should be accidentally damaged or broken
Report all accidents- major or minor to the Team Leader immediately when the accident occurs and Team Leader must be present at scene to examine circumstances
Remove all In Room Dining trays and trolleys and leave in the service areas without causing obstruction
Carry out turn down service for guest rooms according to the standards set out during the evening the shift
Carry out daily duties and interactions using the Heartist® approach
INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS
Ensure that safe working practices are followed including emergency procedures
Comply with hotel and department policies and procedures at all times
Carry out any other duties as and when assigned by the Management of the Hotel and department
Additional Responsibilities in Second Year
MAINTAIN THE CLEANLINESS AND QUALITY OF GUESTROOMS
Inspect and maintain rooms- corridors and service areas on a daily basis in the respective range assigned and to ensure brand cleanliness and appearance meet room quality standards
Daily Inspect rooms: checkouts- vacant- VIP- Out-of-Service and special attention rooms
Control and minimize out of service rooms during high occupancy
Inspect make up rooms and checkout rooms daily as per quota assigned
Checking the functional operation of each room- liaison with Engineering and IT to rectify issues
Assist in scheduling colleagues for work assignments- managing labor cost based on required hours/room quota
PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS` EXPECTATIONS
Liaise with Coordinators and Front Office for the release of rooms
Lead a housekeeping shift to personalize the in-room guest service whenever possible
Check the preparation of VIP and Swissotel Guestrooms and amenities
Induct and train the Housekeeping team to focus on welcome and communication when guests are on floors / in rooms
Lead guest service and the team using the Heartist® approach
SUPERVISION OF THE HOUSEKEEPING TEAM
Induct and train room attendants in technical skills and processes as outlined in the Keys to Success manuals
Manage team within guidelines provided in the colleague handbook
Oversee the provision of room supplies- cleaning equipment- linen- and chemicals
Coach room attendants to constantly improve or maintain performance- give guidance where performance is below expectations
INVOLVEMENT IN WIDER JOB FUNCTION ACTIONS/RELATIONSHIPS
Participate in departmental leadership activities as a member of the team
Maintain levels of confidentiality and discretion for guests
Develop own knowledge and skills
as a contributing member of the Housekeeping team
Qualifications:
Diploma in hospitality or related field
Willing to Learn
Housekeeping/Supervisory experience in similar level of luxury hotel Certified Trainer or on Job Trainer preferred.
Competencies
Technical skills for Housekeeping/Coordinator
Supervisory and leadership skills – collaborative- enabling- and entrepreneurial
Interpersonal skills well developed with guests- colleagues- and management
Use/knowledge of PMS e.g.- Opera- E-Housekeeping
Able to solve problem/make decision within scope
Attention to detail especially cleanliness- room presentation
Able to work independently- reliable- self-directed- self-motivated