An Assistant Housekeeper is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Executive Housekeeper.
As an Assistant Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Housekeeper will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
Assist with overseeing Housekeeping operations
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Support departmental targets and objectives, work schedules, budgets, and policies and procedures
Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training to support Executive Housekeeper
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Support managing, training and developing the Front Office team
Deputise in absence of Executive Housekeeper
Assist other departments wherever necessary
What are we looking for?
An Assistant Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
High level of commercial awareness and cost control capabilities
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
High level of IT proficiency
Excellent grooming standards
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Familiar with Property Management Systems
Experience managing a department and Profit and Loss account
Job Number 180000C9
Job Category Housekeeping & Laundry
Location Courtyard Singapore Novena, Singapore,
Brand Courtyard by Marriott
Position Type Non-Management/Hourly
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you’ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors
Job Description – Retail Assistant, Laundry (VAA01422)
Attend to all walk in customers at the Raffles City Drycleaners and confirm acceptance of cleaning orders.
Verify quantities, inspect defective areas on garments and issue receipt to customers with indication of correct quantity, appropriate remarks and desired completion date.
Attach identification tags to each piece of garment and special instruction tag to garments that require special attention.
Classify garments according to cleaning requirement, special items and despatch to the laundry premises for processing.
Follow up on finished garments to ensure that the required items are completed on time.
Sort the completed garments according to groupings and identification tags, inspect finished quality, verify completed quantities, carry out minor sewing or replacement of buttons and accessories, perform packaging and assign storage location.
File completed order slips according to customer’s name in alpha order to allow systematic retrieval of garments during the collection.
Release garments to customers and collect payment either in the forms of credit transaction or cash.
Performs cashiering function and ensure accuracy in cash count.
Promote shop image though friendly and helpful counter service.
Maintain shop cleanliness.
Ensure adequate stock of laundry supplies necessary for the retail operations.
Highlight overdue items to Valet Manager for sending reminders to customers.
Prepare daily sales summary for submission to Accounts department and own department
Prior work experience in counter service will be an advantage
Able to converse in English and Mandarin
Presentable, well groomed and meticulous
Able to work under pressure and independently
We regret to inform that only shortlisted candidate will be notified.