Digital Analyst wanted at Roche – Singapore

ROCHE LOGO SINGAPORE

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ROCHE LOGO SINGAPORE
ROCHE LOGO SINGAPORE

Location: Singapore, with flexibility to work part of the time outside of Singapore
Key Responsibilities:
Working with the APAC Region Head of Business Effectiveness and Engage 2021 program core team to:
In collaboration with global and affiliate teams develop digital campaign metrics and KPI framework

Define and implement Engage 2021 transformation program KPI’s including, indicators of regional and affiliate transformation, program performance and customer/business impact. Including baseline measurements
Develop customer engagement dashboard to support affiliate customer insights generation
Provide strategic and analytical input into design of new CRM & Digital ecosystem, ensuring optimal capture and utilisation of data to generate competitive customer insights.

In collaboration with global and regional counterparts provide strategic input into and implement customer data management standards

Create and execute strategic roadmap in collaboration with IT to deliver on E21 vision regarding personalisation

Input into analytical capability build required to realise Engage 2021 vision across all APAC affiliates

Provide insights and strategic input into Engage 2021 strategy.

Develop and execute communication plan for Digital analytics.

Digital Marketing project support: Support on other digital E21 projects.

Skills:

Functional and technical breadth across the following are required.

Customer Analytics & Insights

Data Management & Architecture

Primary and Secondary Market Research

Project Management

Communication & collaboration

Team work

Experience:

Must have at least 8 years’ experience as senior business analyst preferably specialising in digital and customer insights generation.

Experience working in a cross functional and collaborative fashion, enabling multiple markets/country teams to align and successfully deploy common solutions

Experienced working in regulated and complex environments

Working with external agencies to brief and scope digital projects.

Competencies:

Proven project management skills, attention to detail and exceptional organizational skills.

Data science

Ability to begin projects from project inception right through to operationalization

Comfortable in a fast-paced, dynamic and changing environment.

Committed to self-development and can demonstrate a willingness to operate outside of his/her comfort zone with an entrepreneurial spirit.

Actively share knowledge and best practice to peers and stakeholders.

Build great relationship with our key business stakeholders

Roche is an equal opportunity employer.

Business Development, Business Development > Strategic Business Development

Sales & Marketing Asst Director wanted at Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 18001ICJ
Job Category Sales and Marketing
Location The Ritz-Carlton, Millenia Singapore
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Reporting to the Director of Sales & Marketing, the incumbent leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Assistant Director wanted at Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 18001ICJ
Job Category Sales and Marketing
Location The Ritz-Carlton, Millenia Singapore, Singapore
 
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Reporting to the Director of Sales & Marketing, the incumbent leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.

• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Utilizes all available on the job training tools for employees.

Sales Executive wanted at Marriott regional office – Singapore

marriott hotel logo

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marriott hotel logo
marriott hotel logo

Job Number 18001W6F
Job Category Sales and Marketing
Location Singapore Regional Office, Singapore
 
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
A Full Time position based at the Lead Prospecting Center Singapore, prospect New Customers / New Business Opportunities to build a strong & diverse account base through telemarketing efforts.
Sales Executive will need to perform 50 qualified calls a day to find Group/catering business opportunity and then send the lead to Marriott hotels.
 
CANDIDATE PROFILE
 
Skills and Competencies
Fluent spoken and written English
Sales personality, ability to work under stress,
Strong prospecting skill, not to give up easily on the prospecting process.
Strong communication skills, ability to identify potential and act on buying signals
Strong negotiation skills

Strong customer development and relationship management skills.
Quick learning ability to familiar with Marriott hotel product, including hotel location, hotel facility, selling points, etc.
Responsible for personal goals and team goals
Good team player to bring in good impact to the team
Computer knowledge in Microsoft applications

CORE WORK ACTIVITIES

Perform a high volume of B2B outbound calls to prospecting new accounts and new group/catering business for Marriott hotels.
Follow up all the leads with hotels and customers to confirm the business
Expand the client base /database via telemarketing.
Work with assigned database to achieve sales goal: Revenue goal, number of leads, call number
Ad Hoc task to support Marriott hotels in their need period

Cluster Sales Coordinator wanted at Marriott hotel – Singapore

marriott hotel logo

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marriott hotel logo
marriott hotel logo

Job Number 18001TQS
Job Category Sales and Marketing
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Technical Service Consultant wanted at SHELL – Singapore

Shell logo Singapore

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Shell logo Singapore
Shell logo Singapore

Auto req ID 80009BR
Job Title Technical Service Consultant (Aromatics)
Country of Work Location Singapore
City, State (if applicable) Singapore
 
Job Description
The Specialty Catalysts, CRI and Zeolyst
Technical Service team is responsible for delivering technical services in support of CRI and Zeolyst International (ZI, a partly Shell owned JV catalyst company) and the specialty hydrogenation catalyst business in Asia.

This role exists to principally:
1. Service CRI and zeolitic catalyst sales by providing high quality technical service to customers using CRI/Zeolyst Catalysts
 
2. Support existing product line sales and lead new business development activities for hydrogenation and zeolitic application area, in target markets, by using technical & commercial expertise, to help meet business growth targets.
 
3. Provide input for planning for longer terms sales and growth by giving quality technical direction, input and market feedback to Catalyst R&D programs to maintain incumbency and be well positioned for winning new business.

Requirements
Bachelors degree (or higher) in Chemical Engineering or Chemistry with 5+ years experience in petrochemical technology support

Experience in cracker/Hydrogenation/ Reforming/Hydrocracking/Paraxylene processing is preferred, but general background in Cracker, Aromatics and other zeolitic catalytic processes will also be considered

Knowledge of Applied Catalysis or Operation of Catalytic
Reactor would be advantageous

Knowledge of zeolitic catalysis particularly in the area of Aromatic applications

Excellent writing, presentation and communication skills

Ability/experience to cooperate with Shell Global Solutions, the Shell Group as a whole and outside parties (clients, Engineering contractors, etc.) is a plus

Strong technical skills and the ability to perform in-depth problem solving

Proficient in use of spreadsheets and computer models

Be able to work independently, balance priorities and take ownership for assigned work.

Strong organizational skills to multi-task and manage several projects at the same time

Be an effective team player

Have a strong customer orientation.

Senior Manager wanted by Knight Frank – Singapore

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Associate Director / Senior Manager, Asia Pacific Research
Type Permanent
Salary Range Competitive
Department Singapore
Location Singapore
The Role:
This is a very exciting opportunity for an experienced research professional to join a prestigious global real estate brand as a core member of their Asia Pacific research team.

The candidate would work closely with the Head of Research for Asia Pacific, helping design and produce new cutting-edge research products, while helping deliver these to clients and the press. Work would include liaising with the research teams around the region, data collection, data analysis, report writing, consultancy projects, ad hoc research, profiling and social media.

The candidate will be utilising their property research and analytical skills to provide high-end research, consultancy and reporting services to key internal and external stakeholders.

• Collect and analyse data from around the region.
• Liaise with the company’s headquarters in London on global research initiatives
• Assist in writing capital markets, residential, office research reports.
• Prepare responses to press questions on regional markets.
• Support online release of research reports through social media, including regular blogging on Knight Frank’s new platform (commercial and residential) and twitter.
• Any ad hoc research requests on an internal or external basis.
• Participate in press and media interviews and profiling activities as required.
• Work with senior regional executives in profile building activities (preparation of material for interviews, presentations, blogs etc.)

Qualifications and Experience:

• Degree in Real Estate, Economics, Statistics or any relevant qualifications
• Preferably 5-7 years of relevant experience
• Strong numeracy and analytical skills
• Ability to work and deliver under pressure and tight deadlines
• Strong communication skills – written, verbal and presentation
• Good teamwork skills
• Proficient in MS Excel, Word, PowerPoint
• A sense of innovation – identifying new ways of interpreting data and communicating trends.

Regional E-Commerce Manager wanted by Bosch – Singapore

bosch invented for life logo

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bosch invented for life logo
bosch invented for life logo

Regional E-Commerce Manager (Automotive Aftermarket)
About Bosch in Singapore
Robert Bosch (South East Asia) Pte Ltd is a regional subsidiary of the Bosch Group, representing the Group’s interests in Southeast Asia. The regional headquarters employs close to 900 associates and generated SGD 162 million in sales revenue in fiscal 2017.

Your contribution to something big
Lead e-commerce brand strategy and implement brand initiatives that tie back to the Bosch ASEAN business goals, and drive overall brand awareness, perception, engagement and preference for Bosch brand in the ASEAN region
Manage Bosch ASEAN e-commerce brand marketing plan for selected platforms across the countries in the ASEAN region from end to end, including budget setting, management and execution in the ASEAN Region

Define clear and relevant KPIs for regional e-commerce brand campaigns including branded traffic uplift, cost-per-view, click-through-rate, cost-per-order, and social metrics
Manage a team of individuals from differing nationalities which will be responsible for all local artwork creation, campaign planning and execution in their local countries
Work closely with local teams for the local e-commerce campaigns to measure effectiveness of brand campaign investment in differing platforms and formulate plans to adjust/improve where necessary for maximum gains
Social media engagement: Lead the overall strategy and creative development to build brand presence and affinity in the social and digital media space for the ASEAN region
Track and recommend e-commerce marketing campaigns/initiatives which is analytics driven to deliver remarkable customer experience
Ensure that best-in-class project management practices are employed to deliver all brand communications within Bosch ASEAN strategy, budget and deadline
What distinguishes you

Minimum degree in Business Administration, preferably in Marketing
Minimum 10 years working experience in Marketing Management or Business Development in the relevant industries, with e-Commerce working experience preferred
A flexible, nimble, self-directed, result-focused, detail-oriented and collaborative self-starter who can quickly shuffle priorities to meet the demands of the job and be comfortable in a fast-paced and sometimes ambiguous environment
Data analysis, planning and execution skills
Excellent written and verbal communication skills, strong organizational communication skills
Good business case presentation and PowerPoint preparation skills
Please include the following in the subject line of your application email: Position Title, followed by the corresponding Position ID. Kindly note that only shortlisted applicants will be contacted.

Assistant Director of Sales wanted by Marriot hotel – Singapore

marriott hotel logo

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marriott hotel logo
marriott hotel logo

Job Number 18001OGN
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach, Singapore

Functions as the leader of the property’s group sales effort for properties with a Director of Hotel Sales. Manages the property’s leisure group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., group rooms) for all events.

CANDIDATE PROFILE

Education and Experience

Required:

Degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with at least 6 years’ relevant working experience

CORE WORK ACTIVITIES

Managing Sales Activities

• Functions as the leader of the property’s group sales effort in support of the Director of Hotel Sales.

• Solicits, books and develops local group business.

• Recommends booking goals for sales team members.

• Develops and manages group sales revenue and operation budgets, and provides forecasting reports.

• Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.

• Assists with selling, implementation and follow-through of group sales promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

• Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions.

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Manages the property’s reactive and proactive group sales efforts.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.

• Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.

• Performs other duties, as assigned, to meet business needs.

 

Business Development Associate wanted by Marina bay sands

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Business Development Associate Director (Singapore/Malaysia Region)
Job no: 493560
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Management
Responsible for the coordination of Business Development Executive activities on shift.
Develop new business from Ruby or Mass market to Paiza Club
Introduce and promote Paiza Club facilities, premium/cash programs and benefits to potential patrons

Assist with opening and settlement of Premium Program inconjuction with IM Shift Managers during high volume business hours
Build and maintain rapport with patrons
Develop profiles on each key premium player to ensure team members of Paiza have the knowledge of individual preferences
Contact patrons by telephone calls or greeting cards during festive season or personal celebrations (Birthdays, anniversary etc)

Manage discretionary comp allowances to patrons effectively
Manage and approve program overcomp base on MBS comp policy
Organize and supervise travel and accommodation arrangements.
Assist to manage functions and participate in special events.
Job Requirements

High School Degree, College Degree in Marketing or related field preferred.
Minimum five years experience in the capacity of Business Development or VIP Services executive in Casino Industry
Have knowledge of Casino Marketing complimentary policies and general guidelines
In depth understanding of Premium programs
Knowledge of Games and general gaming operations is essential