Senior Manager wanted by Knight Frank – Singapore

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Associate Director / Senior Manager, Asia Pacific Research
Type Permanent
Salary Range Competitive
Department Singapore
Location Singapore
The Role:
This is a very exciting opportunity for an experienced research professional to join a prestigious global real estate brand as a core member of their Asia Pacific research team.

The candidate would work closely with the Head of Research for Asia Pacific, helping design and produce new cutting-edge research products, while helping deliver these to clients and the press. Work would include liaising with the research teams around the region, data collection, data analysis, report writing, consultancy projects, ad hoc research, profiling and social media.

The candidate will be utilising their property research and analytical skills to provide high-end research, consultancy and reporting services to key internal and external stakeholders.

• Collect and analyse data from around the region.
• Liaise with the company’s headquarters in London on global research initiatives
• Assist in writing capital markets, residential, office research reports.
• Prepare responses to press questions on regional markets.
• Support online release of research reports through social media, including regular blogging on Knight Frank’s new platform (commercial and residential) and twitter.
• Any ad hoc research requests on an internal or external basis.
• Participate in press and media interviews and profiling activities as required.
• Work with senior regional executives in profile building activities (preparation of material for interviews, presentations, blogs etc.)

Qualifications and Experience:

• Degree in Real Estate, Economics, Statistics or any relevant qualifications
• Preferably 5-7 years of relevant experience
• Strong numeracy and analytical skills
• Ability to work and deliver under pressure and tight deadlines
• Strong communication skills – written, verbal and presentation
• Good teamwork skills
• Proficient in MS Excel, Word, PowerPoint
• A sense of innovation – identifying new ways of interpreting data and communicating trends.

Regional E-Commerce Manager wanted by Bosch – Singapore

bosch invented for life logo

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bosch invented for life logo
bosch invented for life logo

Regional E-Commerce Manager (Automotive Aftermarket)
About Bosch in Singapore
Robert Bosch (South East Asia) Pte Ltd is a regional subsidiary of the Bosch Group, representing the Group’s interests in Southeast Asia. The regional headquarters employs close to 900 associates and generated SGD 162 million in sales revenue in fiscal 2017.

Your contribution to something big
Lead e-commerce brand strategy and implement brand initiatives that tie back to the Bosch ASEAN business goals, and drive overall brand awareness, perception, engagement and preference for Bosch brand in the ASEAN region
Manage Bosch ASEAN e-commerce brand marketing plan for selected platforms across the countries in the ASEAN region from end to end, including budget setting, management and execution in the ASEAN Region

Define clear and relevant KPIs for regional e-commerce brand campaigns including branded traffic uplift, cost-per-view, click-through-rate, cost-per-order, and social metrics
Manage a team of individuals from differing nationalities which will be responsible for all local artwork creation, campaign planning and execution in their local countries
Work closely with local teams for the local e-commerce campaigns to measure effectiveness of brand campaign investment in differing platforms and formulate plans to adjust/improve where necessary for maximum gains
Social media engagement: Lead the overall strategy and creative development to build brand presence and affinity in the social and digital media space for the ASEAN region
Track and recommend e-commerce marketing campaigns/initiatives which is analytics driven to deliver remarkable customer experience
Ensure that best-in-class project management practices are employed to deliver all brand communications within Bosch ASEAN strategy, budget and deadline
What distinguishes you

Minimum degree in Business Administration, preferably in Marketing
Minimum 10 years working experience in Marketing Management or Business Development in the relevant industries, with e-Commerce working experience preferred
A flexible, nimble, self-directed, result-focused, detail-oriented and collaborative self-starter who can quickly shuffle priorities to meet the demands of the job and be comfortable in a fast-paced and sometimes ambiguous environment
Data analysis, planning and execution skills
Excellent written and verbal communication skills, strong organizational communication skills
Good business case presentation and PowerPoint preparation skills
Please include the following in the subject line of your application email: Position Title, followed by the corresponding Position ID. Kindly note that only shortlisted applicants will be contacted.

Assistant Director of Sales wanted by Marriot hotel – Singapore

marriott hotel logo

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marriott hotel logo
marriott hotel logo

Job Number 18001OGN
Job Category Sales and Marketing
Location JW Marriott Hotel Singapore South Beach, Singapore

Functions as the leader of the property’s group sales effort for properties with a Director of Hotel Sales. Manages the property’s leisure group sales efforts. Shares responsibility for achieving group revenue goals, guest and associate satisfaction. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day-to-day leadership oversight to the on-property group sales associates with a focus on building long-term, value-based customer relationships that enable achievement of the property’s sales objectives. Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., group rooms) for all events.

CANDIDATE PROFILE

Education and Experience

Required:

Degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major with at least 6 years’ relevant working experience

CORE WORK ACTIVITIES

Managing Sales Activities

• Functions as the leader of the property’s group sales effort in support of the Director of Hotel Sales.

• Solicits, books and develops local group business.

• Recommends booking goals for sales team members.

• Develops and manages group sales revenue and operation budgets, and provides forecasting reports.

• Works with management team to create and implement a group sales/marketing plan addressing revenue, customers and market.

• Assists with selling, implementation and follow-through of group sales promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

• Coordinates and deploys group sales resources on-property to monitor the pull-through and sustainment of sales strategies and selling solutions.

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Manages the property’s reactive and proactive group sales efforts.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.

• Maintains ultimate accountability for verifying that the team maximizes group revenue opportunities by up-selling and accurately forecasting revenues (e.g., catering and group rooms) for all events.

• Performs other duties, as assigned, to meet business needs.

 

Business Development Associate wanted by Marina bay sands

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Business Development Associate Director (Singapore/Malaysia Region)
Job no: 493560
Work type: Full-Time
Location: Marina Bay Sands
Categories: Casino Management
Responsible for the coordination of Business Development Executive activities on shift.
Develop new business from Ruby or Mass market to Paiza Club
Introduce and promote Paiza Club facilities, premium/cash programs and benefits to potential patrons

Assist with opening and settlement of Premium Program inconjuction with IM Shift Managers during high volume business hours
Build and maintain rapport with patrons
Develop profiles on each key premium player to ensure team members of Paiza have the knowledge of individual preferences
Contact patrons by telephone calls or greeting cards during festive season or personal celebrations (Birthdays, anniversary etc)

Manage discretionary comp allowances to patrons effectively
Manage and approve program overcomp base on MBS comp policy
Organize and supervise travel and accommodation arrangements.
Assist to manage functions and participate in special events.
Job Requirements

High School Degree, College Degree in Marketing or related field preferred.
Minimum five years experience in the capacity of Business Development or VIP Services executive in Casino Industry
Have knowledge of Casino Marketing complimentary policies and general guidelines
In depth understanding of Premium programs
Knowledge of Games and general gaming operations is essential

 

Marketing Communications Exec wanted by Raffles hotel – Singapore

raffles hotel Singapore

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raffles hotel Singapore
raffles hotel Singapore

Marketing Communications Executive
Primary Location: Singapore-Singapore-Raffles Hotel Singapore
Employee Status: Regular
An iconic landmark, an enduring legacy.
At Raffles Hotel Singapore, we help you do your best.

In 2018, a careful and sensitive restoration will breathe new life into our beautiful hotel, providing enhanced comfort and splendour for the discerning traveller. With a diverse range of careers for different talents and personalities, we invite you to be part of the Raffles legend and share your passion for hospitality with the world. As we write a new chapter in our ongoing story, experience a tremendous opportunity to grow and develop with a global luxury hospitality brand in an oasis for the well-travelled.

Job Summary

The position supports the development of all hotel collaterals, including supporting Food and Beverage public relation programmes and advertising artwork. It also serves to provide coordination support for hotel events as well as facilitate administration matters for the Marketing Communications department.

Job Level: Management / Supervisory
Schedule: Full-time
Shift: Day Job
Travel: No
Closing Date: 25.Jun.2018, 4:59:00 PM
Job Number: RHS01200

Director of Revenue wanted by Merchant court hotel – Singapore

Merchant court hotel Singapore

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Merchant court hotel Singapore
Merchant court hotel Singapore

Director of Revenue Management & Distribution
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

Reporting to the General Manager with dotted line to Director of Sales and Marketing, the Director of Revenue Management & Distribution is responsible for driving incremental revenue and profit for the hotel using a rational, disciplined decision-making process while managing risk under current and anticipated market conditions. Implement effective revenue management practices for guest rooms, Food & Beverage, Catering Sales and Spa.
Maximizing room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein
Continual analysis of changing channel distribution models and the impact on consumer booking trends

Optimizing hotel and corporate pricing strategies through definition and management of BAR levels, stay restrictions and other tactics, which are congruent with demand factors and which are managed through all distribution channels
Lead the RM Team to determine effective and engaging rate offers (packages) which are then offered in to the right customer in the right channel
Monitor transient, group and tour booking pace in order to determine pricing and availability controls for all reservation distribution sources. Discusses changes to, and implements those changes in distribution plan accordingly
Complete all rooms and revenue forecasting to accurately project unconstrained demand
Fully utilize the Revenue Optimization Cycle of the myRPMS/IDeaS system, to ensure that the appropriate overrides are in place, special events are accurately loaded, and the sharing of knowledge with the system in maintained
Work with RM Team to determine unconstrained demand and maintains the data within the DAS, both future and historical
Work with DOSM and Sales Team members to encourage strategic selection of the right piece of business, in keeping with FRHI guidelines
Tracking and analysis of competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace
Plays an active role in the Strategic Planning, Marketing Plan and budgeting processes
Chairs and prepares materials for the weekly Revenue Management Meetings and follows the FRHI guidelines for meeting content
Prepares revenue updates as required by the RM Team
Ensure a clean and safe working environment in accordance to health regulations and the hotel’s health and safety program
Adhere to all FRHI Environmental policies and procedures

Qualifications:
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
Minimum 3 years experience in a related area
Independent and self reliant
Communication and Influencing skills
Strategic thinking combined with the proven ability to move strategy to action are foremost attributes
Comfortable in discussion forums; able to represent ideas succinctly and convincingly
Proven experience in analysis and problem solving required
Team building skills and proven track record is essential
Self-study and independent work ethics are required
Highly organized with the ability to manage multiple priorities under time constraints is vital to the success of this individual
Strong experience or adaptable training in the use of automated systems, PCs and office products, e.g. Excel, Word
Knowledge of FRHI Sales & Property Management automation including Opera Property Manager System, Opera Central Reservation System, OXI Interfaces, Opera Sales & Catering, and myRPMS/IDeaS are an asset
Fluent in English

Closing Date: 12.Jul.2018, 4:59:00 AM
Job Number: SWI01131

Event Executive wanted by Westin hotel – Singapore

westin hotel Singapore

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westin hotel Singapore
westin hotel Singapore

Job Number 180010TL
Job Category Sales and Marketing
Location The Westin Singapore, Singapore,
Brand Westin Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.

Investment Analyst wanted by Intercontinental HQ – Singapore

intercontinental hotel singapore

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intercontinental hotel singapore
intercontinental hotel singapore

Analyst, Investment Analysis (Job Number: R148043)
At the moment we’re looking for a Analyst, Investment Analysis to join our fun and energetic team at Singapore Corporate Office.

Provide support for IHG’s regional development efforts including:
• Conduct research, financial analyses, and pro-forma financial projections of new development and renewal projects;
• Assist to prepare presentation of proposals and pitches to potential Owners;
• Responsible to prepare and coordinate approval papers taking into consideration IHG’s guidelines;
• Responsible to drive Renewal Reviews
• Support various Global Finance and EMEAA Finance related projects;
• Carry out other related assignments as required.

Duties & Responsibilities

Under the direction of the Head of Investment Analysis, Asia:

Market Study and Deal Analysis

– Perform in-depth financial analyses of new development opportunities from a financial and strategic perspective. Work with internal stakeholders (Development, Commercial and Operations teams, Design & Engineering, etc) to produce pro-forma financial projections and analyses, including reviewing local market demand, identifying key competitors, conducting SWOT analyses, and establishing pro-forma market positioning of hotels. May also work with external firms on feasibility studies and market research. For projects involving IHG investment, undertake necessary research, financial projections and investment analysis to determine whether it will fulfil IHG’s criteria.

Deal Support

– Assist to prepare proposal packages or presentation for review by potential owner / developer, tailoring the contents to cater to the development project where applicable. Join and present in Owner meetings and pitches.

Deal Approval Documentation

– Responsible to prepare and coordinate papers/reports for deal approvals, including submissions to regional and global deal approving committees.

Renewal Reviews

– Responsible to coordinate renewal reviews and drive approval process for upcoming renewals.

Global Finance and EMEAA Finance Projects

– From time to time support various Global Finance and AMEA Finance related projects.

Staying Updated on Hotel Market Trends

Keep up-to-date on regional hotel market trends.

Qualifications
Ideally, you’ll have a recognised degree with 1-2 years of experience in commercial real estate, consulting or investments with exposure to real estate / hotels, and/or comparable experience within the investment appraisal / feasibility arm of a hotel organisation.

Technical Skills and Knowledge:

Strong analytical and numerical skills including a good understanding of financial valuation methodology and key investment and accounting principles and how this applies in the context of hotels
Effective organization and time-management skills
Collaborative team player
Strong communication and presentation skills
Strong Microsoft Excel and modelling skills

Director of Sales wanted by Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 17001KRJ
Job Category Sales and Marketing
Location The Ritz-Carlton, Millenia Singapore, Singapore, Singapore JOB SUMMARY
Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

Education and Experience
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

 

Assistant Sales Director wanted by Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Assistant Director of Sales & Marketing
Job Number 18001ICJ
Location The Ritz-Carlton, Millenia Singapore, Singapore
JOB SUMMARY
Reporting to the Director of Sales & Marketing, the incumbent leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.

Education and Experience
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Supporting Developing & Executing Sales Strategies

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.

• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommends booking goals for sales team members.

Managing Sales Activities

• Monitors all day to day activities of direct reports.

• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.

• Assists Revenue Management with completing accurate six period projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships

• Develops and manages relationships with key stakeholders, both internal and external.

• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.