Senior Executive wanted – Johnson&Johnson – SG

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johnson and johnson logo Singapore
johnson and johnson logo Singapore

Senior Executive, Business Quality
Functions: Quality Assurance
Requisition ID: 1805691552W
 
One Johnson & Johnson (J&J) is a provider of consumer, pharmaceutical and medical devices and diagnostics products to the market. It ensures that its products and services are scientifically sound and of high quality to help heal, cure disease and improve the quality of life of patients and consumers.

Responsibilities:
Contribute to maintenance, compliance and improvement of the Quality Management System in accordance with J&J Quality Policy and associated enterprise and/or sector standards throughout the organization in accordance with current Good Distribution Practices for Pharmaceutical requirements and corporate policies as well as local Health Authority regulations
Participate in conducting audits – internal, external such as local distributor/service provider audits and associated activity and communication
Liaise with auditors during inspection activities and contributing to post-audit execution of corrective action and preventive action
Coordinate the product complaint process and field actions, liaising with regulators, sales and marketing, field sales engineers, customer service and warehouse personnel as appropriate, to ensure all activities are executed accordingly and within the stipulated timeframes
Coordinate activities related to CAPA, Non-conformance, change control, risk assessment and other applicable quality activities as specified in the appropriate procedures.
Conduct training related to QMS and corporate policies for new employees
Work with cross-functional team to accomplish change control closure in a timely manner according to established timelines
Assigned to special projects as needed and collaborate to improve quality system compliance if required

Qualifications
Bachelor’s degree or equivalent in Science, Pharmacy or related discipline
Minimum 3 years of experience in the related field, preferred in medical device or pharmaceutical industry.
Experience across the elements of a quality organization – quality systems, regulatory, quality operations and regulatory compliance.
Familiarity with current Good Manufacturing Practice, the regulatory systems and product registration requirements in Singapore
Enthusiasm for Quality & Compliance and/or Regulatory Affairs: achievement oriented with a high degree of flexibility and ability to adapt to a changing regulatory environment;
Must be able to develop and maintain excellent working relationships, work successfully within a team environment and as an individual contributor;
Ability to work with broad scope/different types of products in a fast-paced environment.
Ability to work in a matrix environment with multiple stakeholders and priorities and influence leadership.
Excellent verbal and written communication skills – proficiency in written and oral English is required

Maritime Assurance Coordinator – Shell – Singapore

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Shell logo Singapore
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REF: 88092BR
Job Purpose:
The Maritime Assurance coordinator is a member of the Asia Pacific Middle East (APME) Maritime Assurance Team. The APME maritime assurance team is part of the Shipping & Maritime Standards and Assurance division.
 
The objective of the Maritime Assurance is to minimize the risk of harm to people or the environment and to support a zero-incident shipping industry. Hence the main purpose of maritime Assurance is to avoid Shell using vessels, barges and marine terminals that do not comply with the Shell Group Standard.

The APME maritime assurance team supports in conducting the vetting processes and provides maritime assurance advice to all areas of the business.
 
The key-role of the Maritime Assurance Coordinator is to assure that all maritime terminal assessments are conducted in time against Group Standards for Quality Assurance and to co-ordinate regional ship owner management reviews.
 
Principal accountabilities:
The Maritime Assurance Coordinator is the focal point for coordinating all marine terminal assurance and Partners in Safety activities in the APME region.

The incumbent will review marine terminal data & reports of marine terminals in the APME region as well as provide the Marine Technical Advisor (MTA) network with upcoming inspection requirements for Shell, JV, OSP & 3rd party operated marine facilities through routine data extraction. He/she will work with the local MTA’s and approved contractors for the marine terminal inspections & assessments in the region based on OCIMF Base Line Criteria and Desk Top Risk Assessments so that availability of the terminals is maintained and follow up advice to the appropriate parties is produced in a timely manner. He/she will maintain and update the relevant systems and will follow up on the findings and observations as directed.

As focal point for the APME Partners in Safety, the incumbent is also key in the communication with the APME Partners in Safety, interface with the Partners in Safety team in London, organizing APME Partners in Safety meetings and part of the organization of the annual Partner in Safety conference

Dimensions:
The role requires the co-ordination for the delivery of assurance for over 1,600 regional terminals and over 1,400 regional vessels including coordination approx. 20 management review per annum.

Special Challenges: The incumbent will face competing demands for prompt resolution of terminal issues and must be able to prioritize handling of such requests. The ability to remain rational, composed and productive under pressure is a distinct advantage in order to operate successfully in this role.

Requirements

Experience with marine oil/chemical jetty and thorough knowledge of jetty operations and marine terminal management.
Seagoing experience as senior deck officer preferable on tankers and in possession of Class 1 Certificate of Competency Deck Officer.
Fully conversant with international legislation (i.e. MARPOL, SOLAS and ISM) and Industry Standards, codes and Guidelines (i.e. SIRE, ISGOTT, MTMSA, Maritime Terminal Baseline Criteria).
The ability to communicate effectively and professionally at all levels within an organization is key therefore excellent communication skills with the ability to manage multiple stakeholder relationships is required
Excellent organizational and planning abilities.
Ability to manage conflicting and last-minute priorities.
High level of interpersonal skills as you will be delivering messages under time pressure.
Excellent computer skills e.g. excel, word, access, sharepoint etc
Demonstrated evidence of being a team player that fits in easily and works well with others.
Understanding of maritime assurance processes and exposure to a regulatory environment would be an advantage.

Job Expires03-Nov-2018

Medical Health Director wanted – AVIVA – SIngapore

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PURPOSE OF THE ROLE
Individual and Group Health jointly constitute Aviva Ltd.’s greatest risk.
The role reports into the Healthcare Management Committee, which currently controls all healthcare activity.
The need for effective and extensive clinical management has been identified as an essential to reverse a trend of IFRS losses and return both Healthcare portfolios to sustainable profitability without putting excessive upward pressure on price to client and to maintain Aviva Ltd.’s market positioning.
The role of the Medical Director is a full-time role, with 100% focus on this objective.
The individual is expected to develop clinical risk management strategy and operationalise a clinical capability to achieve the above objective. The individual will be required to influence and co-ordinate the efforts of other relevant parts/functions of the organisation to ensure this result.

ACCOUNTABILITIES
Strategic
To oversee the establishment of and then lead a new clinical division for Aviva Health Singapore, including:
 
Lead the development, implementation, and evaluation of clinical/medical programs.
Define and then undertake responsibility for activities related to the delivery of medical care and clinical services including but not limited to cost management, case management, utilisation review, quality assurance, network, contracting, pharmacy, clinical elements of service operations (claims) and medical protocol development.
Develop and manage a budget, including presenting monthly financial reports to practice staff with the support of administration.

Establish strategic vision and ensure stakeholder buy in before implementation.
Establish and then oversee clinical peer review.
Oversee documentation for and implementation of care planning
Manage relationships with clinical providers.
Operational
Convert strategy into practical and effective management.
Monitor quality and appropriateness of medical care.
Contribute to the overall Aviva Health strategy by participation in the Healthcare Management Committee.
Effective Risk Management/Governance
Monitor and evaluate clinical risk associated with interventions and operational activity.
OUTCOMES
Establish (together with our selected risk manager should such exist) a comprehensive set of clinical protocols defining best practice so as to both ensure quality outcomes for our clients as well as manage our claims’ expenditure.
Implement effective clinical protocols into our claims process in such a manner as to best manage the balance between push back from providers and attaining our goals in terms of quality outcomes and financial control.
Further develop the claims protocol set and intervention strategy so as to maximise benefit for clients and ourselves whilst respecting the dignity of medical professionals
Influence and where possible over time manage and ensure the implementation for our benefit of a vertically and horizontally integrated network by which we can control our patient pathways, outcomes, quality of experience and cost.
Interact with all levels of Aviva Health Singapore to ensure that the goals and benefits of the strategy are understood and supported.
Work with providers so as to achieve understanding and to try to develop common goals.
To establish and then lead a team of clinically qualified or trained individuals to fulfil the objectives of the newly established clinical division.
QUALIFICATIONS
Master’s degree or higher in medicine
Valid license to practice medicine
KNOWLEDGE/EXPERIENCE
10+ years’ experience in clinical medicine
5+ years’ experience in a hospital/ insurance administration role
5+ years experience in managed care
Familiar and comfortable with the use of data and analytics to gain insight, aid decisions and support actions.
Experience in dealing with Senior Leadership Teams (SLT)
Experience dealing with external consultants, third party administrators (TPAs), doctors, hospitals.

Cost Manager wanted at ATKINS – Singapore

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CMG000092
Management Consultancy
 
Faithful+Gould is looking for a competent Cost Manager to join our Singapore Team. You are competent in providing an effective and efficient Cost Management service to clients. You continually strive to improve your contribution and value by developing your knowledge and expertise with colleagues. You help to develop new business opportunities as you broaden your experience and deepen your client understanding and relationships.

The Cost Manager will be responsible for the successful delivery of projects with the desired project objectives.
 
The incumbent must have adequate knowledge and information about the business and the project in order to make informed value decisions for both the Client and the Company.
 
The roles and responsibilities include:
nbsp;
Taking off and measurements
Understanding the clients’ programme and project objectives.
Preparation of BQs, tender documents and tender pricing
Evaluation of tenders and conducting tender interviews

Have an up-to-date and developing knowledge of legal and technical matters relevant to the work you do, and the law of the region or country in which you practise.
Post contract administrative work, e.g. manage variations, valuations, attending site meetings
Project close out
Assist senior cost manager and assist the leads with major commissions/projects with defined levels of accountability
Applying the principles of quality assurance and environmental management in compliance with the organization’s Policies

The successful candidate should possess:

Degree in Quantity Surveying or related disciplines

Minimum 3-5 years of working experience in Building projects preferably with consultancy background, sound computer knowledge and good command of both written and spoken English

Familiarity with different types of Conditions of Contracts and project controls tools/procedures

Has a general knowledge of current legal and regulatory developments in respect of construction and associated law

Possess sound technical health, safety and environmental knowledge, applicable to the business and wider construction industry

Sound working knowledge of Microsoft Office and other role related software packages

Reliable mathematical ability and accuracy in all your work, and good standard of literacy and presentation skills

Good command of both written and spoken English and/or Mandarin

Able to work with minimal supervision

Tank Maint Engineer (Scope Development) wanted – SHELL – SG

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Tank Maint Engineer (Scope Development)
88586BR
Job Description
Responsibilities
Develop the Scope Development Process and ensure that the different stages are being followed with the key steps and deliverables delivered as below.
Develop a tank general information sheet with critical, key information regarding the tank required to support and validate proper engineering.
 
Obtain 12-month preliminary, anticipated scope list from the team of key members and stakeholders of the tank maintenance shutdown programme.

Challenge any anticipated scope list items that does not have proper justification.
 
Conduct pre-inspection review meeting with Pressure Equipment Integrity (PEI) to validate the scope of the inspection task and obtain written inspection scope of work to identify the areas that require repairs, replacement and/or maintenance.
 
Review API 653 inspection findings from contractor while the contractor is on site. Confirm asset integrity scope of work
 
Initiate scope freezes firstly to start the scheduling and costs estimation and then the final and formal scope freeze in which addendum is needed to modify the scope

Update/develop final scope of work details and submit to Tank Maintenance Program Lead for final distribution.

Provide a confirmed scope list to the Tank Maintenance Program Lead and the contractor executing the mechanical scope.

Approved QA/QC documents

Develop tank maintenance plan and conduct SIMOPS workshop to optimise tank maintenance sequence.

Key Deliverables

Develop a robust scope development process to build detailed, fit for purpose and technically sound scopes of work for executing planned storage tank maintenance.

Lead and drive the scope development process to gather scopes from the various stakeholders to achieve a detailed, fit for purpose and technically sound scopes of work in the timelines needed to meet the shutting down date of the tanks.

Provide the Tank Programme Lead with confirmed material and work scope lists in time to meet materials delivery and to develop plans and schedules to achieve handing back of the tanks as per business requirement.

Lead and drive the review of the plan and schedule developed against the scope of work through the facilitating of Simultaneous Operations workshops (SIMOPS).

Drive Inspection for discovery scopes to avoid late discoveries and revise scope of work accordingly.

Work with Cost Engineer to prepare approval of shutdown budgets.

Act as Change Agent to initiate improved methods / strategies and introduce new equipment in the executing of tank maintenance work activities.

Partake in benchmarking processes in line with Shell Global requirement and support assurance activities by Technical Authorities and Engineering.

Country of Work LocationSingapore
City, State (if applicable)

Bukom

Work LocationSingapore – Pulau Bukom
Company Description

Shell is one the largest foreign investors in Singapore and began operations in 1891. Today, we have more than 3,200 employees in Singapore alone. The Pulau Bukom Manufacturing Site today is the largest Shell refinery in the world in terms of crude distillation capacity, which makes Singapore a key regional supply and trading centre for Shell in the East. Singapore is the largest petrochemical production and export centre in the Asia Pacific region. Shell Jurong Island (SJI) manufactures petrochemicals to meet the fast-growing demand for these products in the region. We also have one of the largest single-branded retail networks in Singapore, providing customers with a wide range of quality products and services. When you join Shell in Singapore, you can count on our commitment to help you thrive and propel your career by means of our industry-leading development programme and our available and unrivalled pool of local and global experts. Our numerous global and local skill pools as well as our diversity are key to our success and continuing innovation.

Requirements

Functional Competencies

8 to 10 years of experience in storage tank maintenance / projects in the Oil and Gas Industry with proven records in reliability / integrity assurance and maintenance execution

A technical diploma / degree with knowledge of API650 / 653 requirements

Skill on Job Hazard Analysis, Confined Space Entry and Permitry to Work system

QSSE Manager -APAC wanted at ATKINS – Singapore

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Quality Safety Security & Environment (QSSE) Manager -APAC
CMG000098
Environment
Singapore
Our company Faithful and Gould (www.fgould.com) is an International Property, Construction & Event Management Consultancy with specialist capability in the Project and Construction management of a varying types of projects, with offices across Asia, Europe, the Americas, the Middle East, Subcontinent and Australia. Our office locations are complemented by those of our Parent group SNC Lavalin enabling us to draw on an international knowledge base in delivering the next project to our large and extensive client base.

From our Singapore office we currently provide a range of project management services to International Corporations and Government entities including the following:
– Strategic Project Definition and Advisory Services;
– Client Representative Services;
– Due Diligence studies;
– Cost and Budget;

– Planning and Programme Management;
– Project Management;
– Design Management;
– Procurement Management;
– Construction Management;
As part of our ongoing expansion, Faithful+Gould Singapore) currently have a vacancy within Singapore and invite you to provide CV’s for the following position:

Quality Safety Security & Environment (QSSE) Manager -APAC

We are looking for a dynamic and talented individual to join our team, as QSSE Manager.

Your roles & responsibilities will include:
Handle company integrated management system: ISO 9000, ISO 14000 & OHSMS and bizSafe
Conduct induction and training in relation of company integrated management system
Implement & monitor management system policies and procedures
Implement, monitor and report on company objectives and target (KPI)
Conduct annual management review meeting
Schedule and conduct and internal audit
Liaison with external auditor / certification bodies
Conduct HSE office inspection
Site record monitoring, auditing and reporting
Interaction with F+G QSSE Business Partner
Implementation of new QSSE requirements
Customer feedback / client engagement process and surveys
Focus on commercial auditing (e.g. contracts in place, Authority Matrix compliance, pro-active maintenance and review of contracts / VO registers)
Any other duties in relation of company integrated management system and bizSafe

What are we looking for in you?

Diploma or Degree, preferably in Business Administration
Minimum 3-5 years of working experience in relevant sectors
Working knowledge of health, safety and environmental regulatory requirements in Singapore
Experience with ISO 9000/ISO 14000/ OHSMS
Sound computer knowledge and good command of written and spoken English
Good communication, presentation and interpersonal skills; and the ability to communicate with all levels of staff, including senior management
Dynamic, self-motivated, proactive individual with strong ability to work as a team player as well as a team leader

#LI-MD2

QA Analyst – Johnson&Johnson – Singapore

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Requisition ID: 1805679992W
 
We have an exciting opportunity for a QA Analyst to join our team in Singapore. The QA Analyst is responsible for the complaint handling process associated with JNJ Vision products.

As QA Analyst, your typical day may include:
Intakes, evaluates, codes and analyzes complaints associated with JNJ Vision products.
Corresponds with customers by following up on complaint details and provides customer updates regarding the results of inquiries and analysis of products.
Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
Participates in product improvement, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
This position requires a very high degree of organization skills, ability to multi-task, technical competence and communicative ability to receive, evaluate, investigate and respond to customers’ questions and complaints.

Interfaces with all levels of health care professionals (doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R&D engineers, business unit managers, and other personnel to communicate the findings.
Performs product complaint documentation, investigation, customer response, and consulting activities on JNJ products and authors correspondence to customers addressing complaint investigations.

Qualifications
Be vital:
To be part of this high performing team you will have great attention to detail, alongside

3 – 5 years’ experience in Quality in Pharmaceutical / Medical Devices industry, preferable in QA/RA
Degree in Science
Excellent social and communication skills
Acute attention to detail
What you’re great at:
Strong PC/Data Entry Skills required
A high degree of interpersonal relations skills
Strong verbal and written communication skills
Problem solving
Must be able to work under pressure
Must be able to maintain a high degree of accuracy and analytical thinking
Must be able to deal effectively with problems

Manager Quality & Compliance wanted at AVIVA – Singapore

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Manager Quality & ComplianceMultiple Locations: Singapore, Singapore; India Functions: Compliance
Requisition ID: 1805682682W

Position Overview:
Ensures the Global Consumer Care Center (GCC) operates in compliance with:
Corporate policies
Internal procedures and policies
Applicable Regulatory Agency requirements
Manages/contributes to key Quality Systems applicable to the GCC including:
Quality Responsibility Agreements with Service Providers and Affiliates
Internal Self-Inspection Program related to Consumer Care Center functions
GMP Compliance audit program of Service Providers
Corrective and Preventive Action program
Investigation documentation and trending
Audit trending
Appropriate management of quality documentation (Global Standard Operating Procedures, Quality System Procedures) relevant to the GCC function
Builds partnerships with key internal GCC business partners, pharmacovigilance and corporate quality systems and compliance partners
Provides support and guidance with respect to compliance-related initiatives for all Global Consumer Care regions

Essential Function:
Develop, implement and monitor GCC standards and processes. Participate in regional implementation activities.
Manage the GCC internal auditing program and provide support regional Vendor Audit programs & trending.
Act as a liaison between the GCC and other corporate Quality functions (e.g. JJRC and JJQS). Ensure corporate policies or changes that impact the GCC function are evaluated and implemented.
Collaborate with the GCC Technology & Systems and Global Operations & Business Services teams to provide guidance and implementation support to new initiatives or changing processes.
Actively participate in the Global Compliance Community, sharing best practices, and gaining an understanding of regional initiatives.
Project work – as required.
KNOWLEDGE SKILL AND ABILITY REQUIREMENTS:
Review and provide recommendations for GCC Service Provider’s quality policies, practices and procedures
Manage and/or participate in auditing internal GCC functions and external service providers, and ensure appropriate corrective action completion
Support regional Investigation/CAPA processes
Develop/prepare global metrics/trends for Investigation/CAPA and Audit for GCC leadership
Perform trending on investigations and observations to ensure global awareness and the development of proactive process improvements in all regions
Participate in and/or provide support/guidance to regional GCC representatives in any regulatory or corporate inspections where the GCC is asked to participate and ensure timely response and remediation of all GCC-related deficiencies
Provide guidance in the design and development of new processes within the GCC to ensure continued compliance to applicable policies/regulations
Advise regional subject matter experts on new/emerging compliance-related requirements/standards that may impact the GCC team
Manage GCC departmental library of processes and reference documents; act as system administrator for GCC use of tru and Symphony
Ensure departmental and service provider SOPs are reviewed regularly, updated, and remain in compliance with regulatory guidelines
Contribute to the development and implementation of world-wide standardized GCC processes for compliance and continuous improvement, and manage the documentation of these global standards
Perform and/or coordinate the training of GCC employees in appropriate compliance practices
Participate in industry-wide meetings for purpose of benchmarking and seeking out improved compliance methodologies
Maintain operational knowledge of GCC policies and regulatory expertise related to all aspects of complaint management, adverse event reporting and consumer privacy
Develop close working relationships with key functional business partners and internal GCC colleagues to provide early input into new initiatives, platforms or technologies
Participate in special projects as assigned
Act as designate for the Director, Global Quality & Compliance as appropriate
Position can be based in Singapore, or India.

Qualifications
College/University degree
Minimum of 5-8 years previous, relevant experience in a regulated industry is required. Previous experience in complaint vigilance, medical safety or similar environment is preferred. Previous auditing and/or corporate or regulatory inspection support experience is required. Global exposure and experience is an asset.
Understanding of applicable global regulatory requirements and corporate policies is required
Specific understanding of complaint and pharmacovigilance policies preferred
Understanding of GCC processes and consumer privacy policies an asset
Knowledge of design and/or process excellence an asset
Knowledge of Symphony and tru an asset
Excellent written and verbal communication skills
Ability to respond to quickly changing situations with agility
Ability to multi-task and work in a fast-paced and continually changing environment
Strong communication and presentation skills
Knowledge of Investigation and CAPA management process and Change Control is required
Travel Requirements: 10-25%

Primary Location
Singapore-Singapore-Singapore
Other Locations
Asia Pacific-India
Organization
Johnson & Johnson Pte. Ltd. (8435)
Job Function
Compliance
Requisition ID
1805682682W

Performance Tester wanted at ACCENTURE – Singapore

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Job Number: 00622754
– Job description
Join Accenture and help transform Singapore into a Smart Nation! The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Health & Public Services Operating Group helps public service organizations, health care provider networks and health care payers achieve high performance—enabling them to deliver better social, economic and health outcomes for the individuals and families they serve.
 
The performance tester will help to conduct and record multiple types of tests, record and track defects and resolutions, and track issues. The tester will be responsible end to end performance testing in an Java/J2EE, Oracle and other software environment. The ideal candidate will have experience with Agile methodology and ensure software is tested and properly documented prior to release.

What you get to do in this role:

Design, develop, maintain testing framework for performance testing for Software applications.
Deliver performance testing solutions.
Define and establish test metrics to measure quality of testing.
Work with business representatives, business analysts, development and support teams to ensure testing deliverables to the clients are on time
Develop efficient and effective quantitative methods and guidelines, in order to continuously improve quality processes and practice.
Provides estimates for test execution as inputs to project planning.
Executes performance testing and analysis of complex systems to ensure systems are compliant with requirements and can perform smoothly.
Create reports for performance metrics, scalability and trend analysis.
Logging defects for any issues encountered for development teams to resolve.
Works with Application Developers to verify and fix defects to improve performance.
Coordinate with other testers to resolve test problems and ensure customer satisfaction.
Provides guidance and coaching to junior Testers and Application Developers if needed.

Software Test Leader wanted at ACCENTURE – Singapore

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Job Number: 00622758
– Job description
Join Accenture and help transform Singapore into a Smart Nation! The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Health & Public Services Operating Group helps public service organizations, health care provider networks and health care payers achieve high performance—enabling them to deliver better social, economic and health outcomes for the individuals and families they serve.
 
As a Software test Leader, you will strategise and lead the test plans and methodologies along with a team of software test consultants, engineers and analyst. You will be responsible for owning the test frameworks, reviewing tests, looking for gaps, and driving improved test processes.

What you get to do in this role:

Plan, construct, and execute test scripts through the use of quality processes and methodologies for Accenture or our clients.
Develop, update, and maintain quality testing standards and procedures.
Determine and meet time estimates and schedules for testing efforts.
Create test models (plans, data and scripts), including test data.
Execute testing efforts by delivering application and component releases.
Execute regression testing, test automation, performance testing, functionality, and usability testing. Review the development process to ensure that defect tracking (identification, fixing, re-testing and migration of defects) is properly addressed.
Facilitate structured walk-through and peer reviews.
Assist and lead test Engineers with highly complex issues on testing approach, design, implementation, and other technical matters
Participates with management in strategic planning for testing policies and procedures
Assist and understand strategic direction and implement methods and procedures set by management.
Guide and work together with the team to gather and interpret user/system requirements into design specifications.
Build and manage a QA/Software testing Team