Customer Service Executive wanted at AVIVA – Singapore

APPLY HERE


PURPOSE OF THE ROLE
 
Contact Centre Operations consists of:
Customer Service Hall manned by receptionists and Customer Service Executives (CSE) who serve all walk-in customers and advisers,
Switchboard manned by receptionists who answer calls from general lines as well as backup lines when Call Centre lines are down,
Inbound Call Centre manned by a team of CSEs and team leaders who answer calls from specific lines routed through ACD/IVR,

Aviva Online (AOL) secure website accessed by all customers and advisers.
This role is to deliver consistent customer experiences across multiple touch points (Hotlines & Customer Service Pods) in accordance with the company’s service standards and quality objective.

Handle customers’ enquiries, complaints and feedback across all business channels.

Handle escalated calls by new team members.

Execute outgoing calls to contact new customers or follow-up with existing customers.

Perform any other duties or projects assigned by Manager / Team Leads

RELATIONSHIPS (INTERNAL & EXTERNAL)

Public, policyholders and advisers
QUALIFICATIONS

Tertiary Diploma OR GCE “O” Level with 3 years of relevant working experience
KNOWLEDGE/EXPERIENCE

Excellent communication skills
Good command of English & at least one other local language
Has a broad range of call handling experience for life insurance preferred
Good listening skills
EXPERIENCE

Contact centre / Insurance industry (2 years of in-house Contact Centre or 4 years of relevant experience)
Customer Service

Spa Receptionist wanted at Banyan Tree Spa – Marina bay sands

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

APPLY HERE

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE
BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

Job no: 492383
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
JOB SCOPE

OPERATIONAL
Greets guests, offers assistance and consultation on Spa enquiries according to set standards.
Answers telephone call in a professional, courteous and polite manner in accordance with Spa standards when providing information, answering enquiry, confirming Spa reservation.
Accepts and accurately records all guest bookings, prepares Spa card and guest comment card for Spa therapist in accordance with departmental procedures. Ensure that bookings are given equally to therapists.
Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.
Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
Ensure the Spa area is clean and tidy.
Coordinate with Engineering Department on repair and maintenance work required in Spa area.

Conducts inspections of the Spa areas as directed.
Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue, and guest comment cards.
Promote spa visibility at hotel lobby, swimming pool, golf club as per time assigned.
Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.

GENERAL

Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.
PERFORMANCE EVALUATION CRITERIA

Mystery Shopper Results.
Utilization of therapists’ time and productivity.
Cleanliness and maintenance of the Spa reception and Spa lobby areas.
Personal hygiene and grooming.
Attendance at scheduled training courses.
UAB standards.

JOB REQUIREMENTS

Possess GCE “O” Levels and above
Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
Possess excellent customer service and communication skills
Able to operate basic computer applications and handle incoming calls / enquiries
Applicants should project a professional, healthy and well-groomed appearance
Able to commit to rotating shifts, including weekends (no overnight shifts)

Spa Receptionist wanted at Marina bay sands spa – Singapore

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

APPLY HERE

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE
BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

Job no: 492383
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
JOB SCOPE

OPERATIONAL
 
Greets guests, offers assistance and consultation on Spa enquiries according to set standards.
Answers telephone call in a professional, courteous and polite manner in accordance with Spa standards when providing information, answering enquiry, confirming Spa reservation.
Accepts and accurately records all guest bookings, prepares Spa card and guest comment card for Spa therapist in accordance with departmental procedures. Ensure that bookings are given equally to therapists.
Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.
Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.

Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
Ensure the Spa area is clean and tidy.
Coordinate with Engineering Department on repair and maintenance work required in Spa area.
Conducts inspections of the Spa areas as directed.
Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue, and guest comment cards.
Promote spa visibility at hotel lobby, swimming pool, golf club as per time assigned.
Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.

GENERAL

Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.

Spa Receptionist wanted at Banyan tree spa Marina Bay – Singapore

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

APPLY HERE

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE
BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

Job no: 492383
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
JOB SCOPE

OPERATIONAL
Greets guests, offers assistance and consultation on Spa enquiries according to set standards.
Answers telephone call in a professional, courteous and polite manner in accordance with Spa standards when providing information, answering enquiry, confirming Spa reservation.
Accepts and accurately records all guest bookings, prepares Spa card and guest comment card for Spa therapist in accordance with departmental procedures. Ensure that bookings are given equally to therapists.
Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.

Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
Ensure the Spa area is clean and tidy.
Coordinate with Engineering Department on repair and maintenance work required in Spa area.
Conducts inspections of the Spa areas as directed.
Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue, and guest comment cards.
Promote spa visibility at hotel lobby, swimming pool, golf club as per time assigned.
Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.

GENERAL

Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.
PERFORMANCE EVALUATION CRITERIA

Mystery Shopper Results.
Utilization of therapists’ time and productivity.
Cleanliness and maintenance of the Spa reception and Spa lobby areas.
Personal hygiene and grooming.
Attendance at scheduled training courses.
UAB standards.

JOB REQUIREMENTS

Possess GCE “O” Levels and above
Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
Possess excellent customer service and communication skills
Able to operate basic computer applications and handle incoming calls / enquiries
Applicants should project a professional, healthy and well-groomed appearance
Able to commit to rotating shifts, including weekends (no overnight shifts)

Read more at http://careers.marinabaysands.com/cw/en/job/492383/spa-receptionist#7JvUI0ycXi386EGC.99

Spa Receptionist wanted at marina bay sands hotel – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 492383
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
JOB SCOPE

OPERATIONAL
Greets guests, offers assistance and consultation on Spa enquiries according to set standards.
Answers telephone call in a professional, courteous and polite manner in accordance with Spa standards when providing information, answering enquiry, confirming Spa reservation.
Accepts and accurately records all guest bookings, prepares Spa card and guest comment card for Spa therapist in accordance with departmental procedures. Ensure that bookings are given equally to therapists.
Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.
Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
Ensure the Spa area is clean and tidy.

Coordinate with Engineering Department on repair and maintenance work required in Spa area.
Conducts inspections of the Spa areas as directed.
Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue, and guest comment cards.
Promote spa visibility at hotel lobby, swimming pool, golf club as per time assigned.
Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.

GENERAL

Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.
PERFORMANCE EVALUATION CRITERIA

Mystery Shopper Results.
Utilization of therapists’ time and productivity.
Cleanliness and maintenance of the Spa reception and Spa lobby areas.
Personal hygiene and grooming.
Attendance at scheduled training courses.
UAB standards.

JOB REQUIREMENTS

Possess GCE “O” Levels and above
Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
Possess excellent customer service and communication skills
Able to operate basic computer applications and handle incoming calls / enquiries
Applicants should project a professional, healthy and well-groomed appearance
Able to commit to rotating shifts, including weekends (no overnight shifts)

Read more at http://careers.marinabaysands.com/cw/en/job/492383/spa-receptionist#KhoyjucR0D8xc0ir.99

Receptionist wanted at Courtyard hotel – Singapore

courtyard hotel Singapore

APPLY HERE

courtyard hotel Singapore
courtyard hotel Singapore

Job Number 170011BJ
Job Category Rooms and Guest Services Operations
Location Courtyard Singapore Novena
 
Schedule Full-time
Position Type Non-Management/Hourly
 
Start Your Journey With Us
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you’ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

Job Summary
 
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Guest Service Agent wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Front Office
Job no: 492820
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
Job Responsibilities

Front Office
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday

VIP Services Executive wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

VIP Services Executive (Call Centre)
Apply nowJob no: 492287
Work type: Full-Time
Location: HarborFront Office
Categories: Call Center
Job Responsibilities

Verify guest booking forms from Branch Offices and work with International Marketing Operations, Hotel and VIP Services to ensure all guest requirements and arrangements are met
Hand over tasks and responsibilities to the VIP Call Centre for action & execution
Assist and follow up with any ad-hoc travel or booking arrangements where necessary
Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance to the respective local laws and regulations

Support & maintain a strong network with Marina Bay Sands overseas offices by communicating information on players, events and promotions on a regular basis and to ensure Junket and premium players are catered for in every way upon their arrival
Report to Supervisor on all matters during the shift
Job Requirements
High School Degree or College education will be advantageous
Minimum 2 years working experience in customer service in the hospitality industry
Possesses excellent communication skills and telephone mannerism
Preferred experience in Call Centre, Front office, Travel Agency
Proficiency in Microsoft Office applications is essential
Ability to perform rotating shift work including midnight shift and work on public holidays and weekends
Fluency in English plus one Asian language, ideally Mandarin language due to the different nationalities of our guests and internal staff who are mainly from North Asia
Please note the role will be based at our call centre office at Harbourfront

We regret that only shortlisted candidates will be notified

Guest Relations Officer wanted by Ritz carlton hotel – Singapore

Ritz carlton hotel Singapore

APPLY HERE

Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 18001OIT
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton, Millenia Singapore, Singapore,
Brand The Ritz-Carlton
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Guest service agent wanted by Marina bay sands hotel – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Front Office
Job no: 492820
Work type: Full-Time
Location: Marina Bay Sands
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.

Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday