Reservation Sales Associate wanted Starwood Corporate – Singapore

Starwood Hotels and Resorts logo

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Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

(Bilingual in English & Korean)
Job Number 18002FVD
Job Category Reservations
Location Starwood CCC-Singapore, Singapore, Singapore VIEW ON MAP
Brand Corporate
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Job Summary

Our Reservation Sales Associates are service-oriented professionals who are passionate about people and travel. You will be handling telephone and email guest enquiries for our hotels and our award-winning loyalty program.
Our Associates enjoy outstanding career development opportunities and new hires undergo a comprehensive New Hire Training Program that includes both job-specific modules and soft skills workshops. These are aimed at developing your overall confidence and professionalism.

We believe that work-life balance leads to healthy and happy people. We offer generous staff discounts for travel and leisure so that our Associates can travel the globe and savour the wonders of the world.

Skills and Experience
We are looking for candidates who enjoy interacting with customers and a sales driven role.

They should also meet the following criteria:
Minimum Diploma in Business Administration/Hotel and Tourism Management or GCE ‘O’/ ‘A’ Level
Proficiency in spoken & written English and Korean to handle native Korean speaking guests
Multi-tasking competence
Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage
Join us for a fun and engaging work experience, and begin a successful and enriching career in the hospitality industry.

Guest Service Agent wanted at Marina bay sands – Singapore

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

(Japanese Speaking)
Apply nowJob no: 493439
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office, Hotel – Management
Job Responsibilities

Front Office
 
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday

Hotel Reservations Executive wanted at Marina bay sands hotel

marina bay sands hotel Singapore

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marina bay sands hotel Singapore
marina bay sands hotel Singapore

Job no: 493075
Work type: Full-Time
Location: HarborFront Office
Categories: Hotel – Management
Job Responsibilities

To use selling techniques, relationship building, knowledge of the resort and technical skills provided to optimize the guest experiences
Well-equipped with the knowledge to cross- sell and up-sell all Resort products, services and attractions when handling a reservation and inquiry
To participate in all assigned training workshops and be able to demonstrate the defined acceptable levels of competency when required
To accurately capture, input and verify all relevant information including all additional products, features and services when making a guest booking to provide guests a seamless experience upon their arrival and during their stay

Must be able to work in a fast-paced, high volume and performance-based environment while maintaining the highest level of service quality and performance capability
Responsible for individual performance and incorporating all corrective action plans including required training identified by your manager

Pro-actively seek immediate assistance as needed, address shortfalls in your performance and recognize your abilities
To convey a genuine, welcoming and professional level of communication and service at all times while on the telephone and in any form of written communication
Strictly adhere to all service delivery, selling and technical execution standards in place during the booking process
Strictly adhere to the standards for protocol and decorum in the call center and at all times
Build positive, productive and pro-active relationships with all internal and external parties whom you are required to work with to create a guest booking and overall experience
Responsible for providing timely and accurate information to all internal and external parties involved in building and selling the guest experience
Strictly adhere to all established departmental policies, procedures and operating standards
Provide on-time and accurate information to all 3rd party providers involved in creating a guest reservation and subsequent experience options
Communicate in a professional, timely, efficient and effective manner with all departments involved in fulfilling guest experience based on the booking requirements
To fully understand and exceed all individual, team and guest satisfaction goals established by the department and Resort
Manage and confirm all modifications, changes or updates to existing bookings timely and accurately
Ensure accuracy of all payment arrangements associated with a guest booking
Assume responsibility for managing all guest concerns and know when they need to be escalated to a manager
Participate and contribute towards building and maintaining a friendly, fun and high team-spirited work environment
Actively work as a team to ensure every reservation call is answered and that every inquiry has a high chance of translating into a guest booking
Must be able to work independently in a call center environment, maintaining a high level of productivity, organization and service levels for every guest inquiry handled
Share best practices with the management team for evaluation and an opportunity to incorporate them into existing standards, enhancing service levels for the benefit of guests, team and the Resort
Awareness of the availability of products, services, offerings, attractions and amenities for sale and accountable for providing the most accurate and up to date Resort information
All other duties as assigned

JOB REQUIREMENTS

Education

Required: Secondary Education Certificate / Diploma
Preferred: Junior College Certificate or University Diploma
Certification

Post secondary Hotel studies and certification is an added advantage
Post secondary school Travel Agent / Travel planning certification is an advantage
Experience

Previous job experience that measured individual performance
Prior sales, call center, travel industry or hospitality operations experience is beneficial
Language

Must be fluent reading, writing and speaking English
Proficiency in other languages such as simple Mandarin and Japanese are extremely beneficial
Work Schedule

Must be able and willing to work any day of the week
Must be flexible and able to work morning, afternoon or evening shifts on a rotational basis
Must be flexible and able to work on public and religious holidays
Physical Requirements / Work Environment

Work is carried out predominantly in the Call Center at the Resort but is subject to change to meet business/operational needs
Able to work in front of computer screen for an extended periods of time
Able to type using computer keyboards for extended periods of time

Skills / Abilities

General computer literacy including opening and closing computer programs, logging in and out, navigating around software programs
Ability to use computer keyboards, mouse and other peripheral computer equipment assigned
Proficient using Microsoft Office applications to include but not limited to Microsoft Outlook, Word and Excel
An ability to quickly and accurately type and input required information using a computer keyboard
Experienced in using the telephone and email to conduct business
Understands numbers and basic Analytical and numerical skills
Basic understanding of business principles such as generating or increasing sales volume, revenues and productivity measures
Organization and time management skills
Excellent verbal and written communication skills
Presence / Behavioral Characteristics

Ability to think creatively and detail oriented
Passion for selling and providing exceptional service
Cultural sensitivity and awareness
Ability to build and maintain professional relationships in a team environment and across an organization
Comfortable speaking to people from different nationalities and cultures
Interest in continuous self and professional improvement
Adaptable to change
Assertive yet pleasant
Good interpersonal and communicative skills.
Ability to work independently and as part of a team.
Able to manage and prioritize workload
Excellent time management, organizational and motivational skills
Well groomed and professional disposition
Goals and results oriented
Willingness to participate in the success of a team as well as personal achievement

Reservations Agent wanted at Merchant court hotel – Singapore

Merchant court hotel Singapore

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Merchant court hotel Singapore
Merchant court hotel Singapore

At Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Reservations Agent
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
 
• To consistently offer professional, friendly and engaging service
• To enter room reservation requests using the Property Management System
• To enter rooming lists while ensuring accuracy, as required
• To update reservations ensuring a flawless check in and check out process
• To ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• To liaise with sales and other departments as required
• To answer telephone and email inquiries in a timely manner
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

• Previous customer related experience required
• Previous Property Manager System experience preferred
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
• Frequent sitting throughout shift

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.

Job Level: Colleague
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date: 30.Aug.2018, 4:59:00 AM
Job Number: SMC00747

Guest Service Agent wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Front Office
Job no: 492820
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
Job Responsibilities

Front Office
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday

Temp Admin Assistant wanted by Marina bay sands – Singapore

marina bay sands hotel Singapore

APPLY HERE

Marina bay sands hotel Singapore
Marina bay sands hotel Singapore

Temp Admin Assistant (Paiza Services) – 3 months
Job no: 492345
Work type: Temporary

Location: HarborFront Office
Categories: Call Center
Monthly invoice checking such as Limousine Invoices and JetQuay Invoices & Redemption
Daily omission check and update Comp Reporting System (CRS)
Data Entry such as Golf, Spa, JetQuay Rejection and Incident
To assist with Event Redemption
Monthly Chairman Virtual room creation
Compile month end filing and ensure files are kept neatly
Perform day-today administrative duties
To complete room reservation via email
Policies and procedures: Act in accordance with MBS policies and procedures and in compliance to the respective laws and regulations of the local government

Requirement:
Able to commit for 3 months
Location: Harbourfront
Hourly remuneration of $10
Working hours according to business needs including weekends (5 days work week):
9am-6pm
1pm-10pm
Advertised: 12 Jun 2018 Singapore Standard Time

Guest service agent wanted by Marina bay sands hotel – Singapore

marina bay sands hotel Singapore

APPLY HERE

marina bay sands hotel Singapore
marina bay sands hotel Singapore

Guest Service Agent – Front Office
Job no: 492820
Work type: Full-Time
Location: Marina Bay Sands
Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.

Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
Handle room check out including regular checkout, express checkout and video checkout.
Handle cashiering activities including paid-outs, foreign currency exchange, and encashment of travelers’ cheques.

Promote the different categories of guest rooms and MBS operated F&B outlets and offerings.
Familiarize with the local community and stay updated with major events in town to provide appropriate recommendations to guests to enhance their stay in MBS and Singapore.
Maintain close liaison with all other departments to have a good understanding the operational flow to ensure seamless guest experiences.
Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Front Desk Manager.
Perform administrative duties including reports compilation and generation, updating of the system.
Perform any other duties and responsibilities as and when assigned by Management.
Additional tasks to Front Office

Attend to guests upon their arrival at the entrances before the security checks handling their inquiries and responding to their needs
Manage the queue at the entrance by directing the guests to the different designated queues and engaging/ interacting with the guests during the wait to enhance the guest experience at the Casino entrance
Monitor activities at the Casino Entrance and report any suspicious characters, items or/and activities to Security
Handle guests’ complaints and feedback and escalate to higher management if necessary
Provide assistance to guests at the levy kiosks

JOB REQUIREMENTS

Education & Certification

Minimum GCE ‘N’ or ‘O’ Levels.
Qualifications in Hospitality Management from a recognized institution is an added advantage.
Experience

At least 1 year of experience in the same capacity or any other hospitality related capacity
Competencies

Strong customer service and communication skills.
Good command in spoken and written English is essential and any additional languages is an added advantage.
PC Literacy and good typing skills.
Good team player, ability to work with minimal supervision and meticulous
Have impeccable follow-through; and “Can Do” attitude and mindset.
Be willing to work any day and any shift
Well-groomed and professional disposition.
Willingness to work on rotating shifts, weekends and public holiday

 

Ambassador wanted for Starwood hotels – Singapore

Starwood Hotels and Resorts logo

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Starwood Hotels and Resorts logo
Starwood Hotels and Resorts logo

Posting Date Jun 01, 2018
Job Number 18001JZJ
Job Category Reservations
Location Starwood CCC-Singapore, Singapore, Singapore

Job Summary
Respond to customer service opportunities received by phone, email, chat, fax or mail; act as a liaison among the hotels, the Reservation Center(s), guests and/or management to find resolutions to problems. Provide assistance with those guests who need to book reservations using various certificates, points, service recovery or promotional rates. Develop a comprehensive knowledge of company policy and standard operation procedures for all brands (e.g., Ritz-Carlton Clubs, Residences and partner hotels), with emphasis on all marketing and promotional campaigns. Document, research and track all guest concerns and comments via the guest tracking system (e.g., Mystique). Review all open cases on a weekly basis; ensure all open cases are reported closed with resolution and run reports as requested. Send reminders to property executive assistants if cases remain open after 24 hours with the exception of medical and legal claims. Maintain company tradition of outstanding customer service by always striving to support its policies and philosophies while addressing customer opportunities.

Guest Relations
Research and resolve guest concerns and problems relating to reservations, rates, hotel service and billing issues in a timely manner.
In accordance with policy, utilize the reservation system to provide assistance with those guests who need to book reservations using various certificates, points, service recovery or promotional rates.
Maintain an awareness of all new information and operational changes via computer system messages, email and communications.
Develop a comprehensive knowledge of company policy and standard operation procedures for all brands (e.g., Ritz-Carlton Clubs, Residences and partner hotels), with emphasis on all marketing and promotional campaigns.
Provide properties with information on reservation and guest problems that require hotel assistance; coordinate efforts to ensure problem resolution.
Acknowledge each and every guest with a smile, and a friendly greeting, using the guests name when possible.
Thank guests with a genuine appreciation and provide a fond farewell.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Promote awareness of brand image internally and externally.
Communication

Provide responses as requested to guests and/or hotels in a professional and timely manner.
Keep manager informed of trends in errors and concerns relating to reservations. Provide trend identification and analysis, and customer satisfaction and benefit delivery.
Speak to guests and other employees using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others

Support all employees and treat them with dignity and respect.
Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Maintain a professional demeanor, both in the work area and all interaction with guests, hotels, peers and management.
Respond sensitively to the needs and feeling of others, regardless of status or position.

Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Document, research and track all guest concerns and comments via the guest tracking system (e.g., Mystique). Ensure all documentation is accurate and concise.
Review all open cases on a weekly basis; ensure all open cases are reported closed with resolution and run reports as requested. Send reminders to property executive assistants if cases remain open after 24 hours with the exception of medical and legal claims.
Documentation/Reporting

Maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Computers/Software

Use computer systems and software packages to input, access, modify, store, or output information
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Physical Tasks

Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Safety and Security

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Maintain awareness of undesirable persons on property premises.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures

Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested.
Preferred Qualifications

High school diploma/G.E.D. equivalent
At least 6 months of related work experience
No supervisory experience is required

Reservations Executive wanted by W hotel Singapore

w hotel singapore sentosa cove

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Posting Date May 22, 2018
Job Number 18001FZ3
Job Category Reservations
Location W Singapore – Sentosa Cove, Singapore, Singapore VIEW ON MAP
Brand W Hotels
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Reservations Sales Officer wanted by Marriott hotel in Singapore

marriott hotel logo

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Posting Date May 21, 2018
Job Number 180011H0
Job Category Reservations
Location , Singapore Marriott Tang Plaza Hotel, Singapore VIEW ON MAP

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.