Assistant Manager – AVIVA – Singapore

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PURPOSE OF THE ROLE
To analyse large amounts of raw and semi-processed information to find patterns that will help improve our company. The ideal candidate is adept at using large data sets to find opportunities for process optimization and using models to test the effectiveness of different courses of action.
OUTCOMES
Strategic
&nbs
Develop CS Metrics dashboard for both BAU and Transformation.
Proven ability to drive business results with data-based insights.
Operational

Be an advocate for CS Analytics, aligning operations teams’ understanding of the transformation journey and help to remove barriers.
Primary focus is to use the information to develop data-driven solutions to address difficult business and operations challenges.
Risk Management / Governance
 
Ensure compliance with all relevant Company governance and industry regulations.
Financials
 
Ensure compliance with Company governance and keeping CS transformation initiatives within scope, timeline and budget.

EXTERNAL RELATIONSHIPS

Customers and policyholders
Monetary Authority of Singapore
Central Provident Fund Board
Ministry of Health
Life Insurance Association
Distribution partners
Business partners including vendors and third party administrators
INTERNAL
Senior Leadership Team
Management Circle
Aviva Digital Garage
Navigator
UK Team
QUALIFICATIONS
5-7 years of experience developing data sets and building statistical models, has a degree in Statistics, Mathematics, Computer Science, Engineering or another quantitative field, and is familiar with the following software/tools:
Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset.
Experience using business intelligence tools (e.g. Qliksense and Qlikview/Tableau) and data frameworks (e.g. Hadoop).
KNOWLEDGE/EXPERIENCE
Proven experience as a Data Analyst or Data Scientist.
Proficiency in applying various data mining techniques, perform statistical analysis, and build high quality prediction systems integrated with our processes.
Strong analytical mind and business acumen, preferably financial institution background.
Past experience in insurance industry will be strong competitive advantage.
Experience in working with and creating data architectures.
Understanding of machine-learning and operations research will be an advantage.
Strong math and numerical skills (e.g. statistics, algebra, Excel, VBA).
Data-oriented personality
High problem-solving aptitude.
Excellent communication and presentation skills.
Excellent written and verbal communication skills for coordinating across teams.
Drive to learn and master new technologies and techniques.
Posted Yesterday
Full time
R-74368

Regional Actuarial Risk Manager – AVIVA – Singapore

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Context of Asia Regional Office:
 
Asia consists of Life, GI and Pension businesses in Singapore, China, India, Hong Kong, Indonesia and Vietnam.
Most businesses are Joint Ventures where Aviva has management control.
Based in Singapore, the Asia Regional Office has delegated responsibility for all aspects of operations and reports into the Aviva Group headquarters in London, UK
Roles & Responsibilities:
 
Work closely with the Actuarial, Finance, Investment and Risk Management teams in the various Asia business units and in the Asia Regional Office.
Keep abreast of latest market and regulatory developments in Asian Markets (e.g. C-ROSS in China, RBC 2 in Singapore).
Provide support to Asia businesses on compliance with the life and general insurance risk policies and business standards, and setting of risk appetite.
Provide oversight on compliance with approved risk appetite pertaining to solvency, liquidity and other insurance and financial risk limits.

Monitor and analyse movements of solvency position across Asia business unit.
Conduct stress and scenario testing to assess resilience of solvency profiles.
Review experience studies and actuarial assumptions set by Asia business units.
Review and challenge business plans for Asia Businesses.
Review new product propositions.
Review adequacy of reinsurance arrangement for Asia businesses.
Participate in M&A and other significant business development opportunities and provide independent review of financial models and assumptions (ad-hoc basis).
Qualifications

Degree
Near qualified / Qualified Actuary with 7+ years of experience in life insurance.
Skills/Knowledge

Market knowledge on competitor landscape in Asia
Design and management of insurance products
Financial risk management
Asset liability management
MCEV / C-ROSS/ Solvency II and Economic Capital
Change management
Analytical and problem-solving skills
Good communication and interpersonal skills
Bilingual (Mandarin and/or Bahasa Indonesia is an advantage)

 

Assistant Manager – AVIVA – Singapore

APPLY HERE


PURPOSE OF THE ROLE
To analyse large amounts of raw and semi-processed information to find patterns that will help improve our company. The ideal candidate is adept at using large data sets to find opportunities for process optimization and using models to test the effectiveness of different courses of action.
OUTCOMES
Strategic
 
Develop CS Metrics dashboard for both BAU and Transformation.
Proven ability to drive business results with data-based insights.
Operational

Be an advocate for CS Analytics, aligning operations teams’ understanding of the transformation journey and help to remove barriers.
Primary focus is to use the information to develop data-driven solutions to address difficult business and operations challenges.
Risk Management / Governance
 
Ensure compliance with all relevant Company governance and industry regulations.
Financials
 
Ensure compliance with Company governance and keeping CS transformation initiatives within scope, timeline and budget.

EXTERNAL RELATIONSHIPS
Customers and policyholders
Monetary Authority of Singapore
Central Provident Fund Board
Ministry of Health
Life Insurance Association
Distribution partners
Business partners including vendors and third party administrators

INTERNAL RELATIONSHIPS
Senior Leadership Team
Management Circle
Aviva Digital Garage
Navigator
UK Team
QUALIFICATIONS
5-7 years of experience developing data sets and building statistical models, has a degree in Statistics, Mathematics, Computer Science, Engineering or another quantitative field, and is familiar with the following software/tools:
Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset.
Experience using business intelligence tools (e.g. Qliksense and Qlikview/Tableau) and data frameworks (e.g. Hadoop).
KNOWLEDGE/EXPERIENCE
Proven experience as a Data Analyst or Data Scientist.
Proficiency in applying various data mining techniques, perform statistical analysis, and build high quality prediction systems integrated with our processes.
Strong analytical mind and business acumen, preferably financial institution background.
Past experience in insurance industry will be strong competitive advantage.
Experience in working with and creating data architectures.
Understanding of machine-learning and operations research will be an advantage.
Strong math and numerical skills (e.g. statistics, algebra, Excel, VBA).
Data-oriented personality
High problem-solving aptitude.
Excellent communication and presentation skills.
Excellent written and verbal communication skills for coordinating across teams.
Drive to learn and master new technologies and techniques.
Posted Today
Full time
R-74368

Executive wanted – AVIVA – Singapore

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REF: R-75107
PURPOSE OF THE ROLE
 
Provide administrative support on policy issuance / medical card issuance / subsequent amendments / policy renewals, policy set-up / experience refund / receipting, where applicable, to achieve section’s performance objectives.
Efficient and accurate processing to provide excellent aftersales support to customers and distributors. Attention to details and supervision of processing transactions.
OUTCOMES

Strategic
 
Ensure medical cards, bills / set-up / receipting are issued / processed within stipulated timeline promptly and accurately.
Timeliness in reports preparation and completion of assigned task(s).
Operational (where applicable)
 
Medical cards and billing administration of corporate policies on assigned transactions.
Develop and maintain excellent relationships with customers (internal & external), intermediaries and distribution channels
Participate and oversee Group Life & Health Services projects as assigned by supervisor.
Liaise with intermediaries and clients to transact and ensure payment reconciliation.
Ensure that risks taken in own areas of work are controlled within approved limits.
Handle complaints within the stipulated requirements.
Participate and oversee Group Life & Health Services projects as assigned by supervisor.
Authorize and approve policy transactions and payments
Perform receipting function for incoming payments via GIRO, telegraphic transfer and cheque
payments. Liaise with intermediaries and clients to transact and ensure payment reconciliation.
Perform Claims and Benefits system set up
Tabulation of actual experience refund
Performs system testing to support implementation of system enhancement
Risk Management / Governance

Work procedures are documented and updated accordingly.
Work procedures adhere to regulatory requirements & company guidelines.
Transactions and processes are conducted accurately and within appropriate authority levels
Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.
Fair Dealing Outcomes

Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.
RELATIONSHIPS (INTERNAL & EXTERNAL)

Business, Claims, Underwriting, Finance and System Support
Direct clients and intermediaries (Brokers and FAs)
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Diploma / Degree Holder
Insurance professional qualifications
KNOWLEDGE/EXPERIENCE

Understand the principles and practices for Group Life & Health Businesses
Good knowledge of life insurance products
Understand the regulatory aspects life insurance
Proficient in MS Office/Excel
Good communication/interpersonal skills
Decision making, problem solving & analytical skills
Self-motivated and able to work independently
Good customer service and public relations skills
2-3 years’ experience in Life and Health insurance operation.
Supervision experience will be an added advantage.

Assistant Audit Manager – AVIVA – Singapore

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Assistant Manager, Audit Risk & Compliance
PURPOSE OF THE ROLE
 
Assist Manager in all Risk & Compliance matter pertaining to Affinity Channel; be able to front, take the lead and make sound decisions for business to operate
 
Provide sales operations support to Affinity Channel in terms of sales reporting & pipeline management

To ensure that all staff understand the importance of doing things right. To raise the level of awareness in compliance-related matters within the department.
 
To provide the highest level of operational support to the sales team from a highly dedicated team.
 
OUTCOMES
 
Assesses sales candidates/ representatives’ Fit & Proper and provides approval for on-boarding
 
Provides solutioning for any gap identified through periodic checks on sales & operations processes
 
Staff, comprising of sales & operations are well-informed on new or revised regulatory guidelines through Risk & Compliance regular trainings/briefing

Controls in iCARE are sound and robust and this is demonstrated through quality assurance checks

Issues raised by Internal Audit and/or FRCF teams are closed within the agreed timelines and this is achieved through monitoring of the issues and collaborating with process owners

Gap analysis are completed by the timelines given and to collaborate with process owners for action plans on gaps identified

Training & Competency Sales Manuals must be updated annually

Front Group Business in all risk & compliance matters.

Reduced in the number of cases sitting in the ‘penders’ list; collaborate with key stakeholders, eg ARCs, IT, underwriters, etc for better & efficient process

KEY PERFORMANCE INDICATORS

Reduction in the number of risk, audit & compliance issues reported

Perform ad-hoc in house sales reviews on Affinity Channel T&C

0 breaches on clear desk & data loss policies

Demonstrate the desire to make processes efficient through automation

SYSTEMS AND CONTROLS

Ensure all documentation and procedures are in line with company and regulatory guidelines

Ensure key risks have been understood, identified and managed. Should there be any doubt or concern, all these can be raised to their line managers or the compliance liaison officer.

RELATIONSHIPS (INTERNAL & EXTERNAL)

Affinity Head of Sales
BDMs & ARCs
Underwriting team
IT team
Aviva Ltd’s Risk & Compliance team
Internal/External Audit & FRCF teams
Distribution Operations team
Legal
People Function
Sales Capabilities Team
Customer Service
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Minimum A Level holder or equivalent

Risk qualification is an added advantage

5 years’ experience in the insurance industry is preferred

KNOWLEDGE/EXPERIENCE

Experience in risk, audit & compliance in financial services particularly in the sales insurance line

Knowledge in financial services market & regulatory framework

In-depth knowledge of the relevant business area & product suites

Experience of designing, implementing & assessing controls

Experience in leading a team

Candidate from different industry, (e.g. consulting) and with experience in process solutioning will also be considered

Business Development Executive – AVIVA – Singapore

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REF:  R-74552

Business Development Executive (Navigator)
Purpose of role
 
Responsible for the management of targeted partnerships with existing and new FA and/or wholesale partners/firms and to establish and sustain good working relations for the growth of Navigator’s sales
Responsible for supporting the team in planned engagement events to strengthen business relations with partners/ FAs.
This role will also work closely with the team to achieve team sales targets and business goals as well as to ensure all processes are compliant with the regulatory & compliance’s requirements.
Role in context of wider team / organisation
 
This role is part of the Business Development team. The primary appraisal benchmark shall be APE targets, Value of New Business (VNB), performance objectives and other desired KPIs.
OUTCOMES
Strategic
 
This role holder shall work closely with the other BDMs to provide platform training and support to our partners, and to support the team to achieve team targets and business plan.
Responsible for promoting an environment where a risk management culture can flourish.
Operational

This role will be responsible for supporting requests and rollout of new functionality and processes with the FA’s. This will involve a detailed knowledge of new enhancements and core platform functionality and the ability to train external stakeholders at various levels.
Support the BDMs in organizing and coordinating planned engagement events/ seminars with fund houses and FAs.
Where necessary, the role holder shall engage and collaborate with other internal Aviva departments to achieve their goals, business plans and operational service standards.
Create and maintain a risk management environment that ensures risks taken by the function are identified, assessed and frequently monitored, managed and reported against.
Risk Management / Governance

Ensure that all processes are compliant with all regulatory requirements, executed to the highest standards and within budget.
Ensure key risks have been identified, measured, monitored, managed and reported.
Fair Dealing Outcomes

Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.
QUALIFICATIONS
·Preferred Degree in Business/ Finance/Accountancy/ IT
SKILLS/KNOWLEDGE
Working knowledge of regulatory requirements in relation to investment products (Unit Trusts etc).
Self-motivated with the ability to identify key issues and recommend practical solution.
Good communication and interpersonal skills.
Strong presentation skills.
Highly adaptable to changes.
EXPERIENCE

Fresh graduates or those with 1 year or less of working experience in a sales or front line role can apply

Actuarial Pricing manager wanted – AVIVA – SG

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Executive, Actuarial Pricing And Reinsurance Management
PURPOSE OF THE ROLE
 
Assist/perform peer review in end-to-end process of pricing for existing/new products to ensure profitability targets are met with adequate consideration to the inherent risks in the portfolio.
Assist in preparation of discussion materials for the product committee meetings
Assist in ensuring timely submission and filling of the premium certificates for products with MAS
Prepares user requirement and performs testing for the actuarial related areas in the product implementation cycle to ensure accuracy and timeliness of system delivery.

Produce projections of COR and operating profits for the retail health and group business portfolio
 
Carrying out regular experience analysis (including MI reports) for the individual and group business to ensure management has sufficient in-sights into the business
 
Providing support for ad-hoc data/statistics request from LIA or MOH
 
Improve controls, enhance processes so that tasks can be delivered more efficiently, eg PSQ process

Address any known control and risk issues, MAS, Internal and External Auditor findings within agreed timelines; reduce the control and risk issues, and no overdue audit/FRCF issues
Active participation in discussions within the team
OUTCOMES

Able to perform assigned task, manage own time and deliverables independently

Able to provide some guidance to junior staff and assist team lead in review work

Ensure that risks taken in own areas of work are controlled within approved limits.

Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.

Ensure full understanding of FDO and one’s own accountability in delivering these outcomes as applicable to the role.

KEY PERFORMANCE INDICATORS

Able to build working knowledge of areas of work

Submissions made to internal / external parties are on time and have minimal errors

Feedback from own team lead and other team leads

SYSTEMS AND CONTROLS

Annual product review

Quarterly product launches

RELATIONSHIPS (INTERNAL & EXTERNAL)

Internal: Actuarial Department, Product Department, Appointed Actuary, IC/ALCO, Asia Regional office/Group office
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Major in Actuarial Science and/or passed actuarial papers leading to qualification (under Institute of Actuaries / Society of Actuaries / Institute of Actuaries of Australia)

KNOWLEDGE/EXPERIENCE

Have an understanding of the Actuarial pricing process and the IT systems

Exhaustive knowledge of Microsoft Excel, Microsoft Access and PROPHET to be able to build models independently

Have strong working & technical knowledge areas of work, and is able to identify issues as well as solve / propose solutions independently

At least 2 to 4 years of relevant working experience

Senior Underwriter wanted – AVIVA – Singapore

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PURPOSE OF THE ROLE
Underwrite medical, financial, residential, travel, occupational and/ or avocational risks in accordance with the underwriting philosophy and guidelines.
Maintain high level of accuracy in underwriting decisions and transactions processed daily.
To deliver consistent and delightful one-stop customer experiences across case underwriting, NB operations and underwriting enquiries in accordance with the company’s service standards and quality objectives.
Ensure compliance with regulatory and risk management controls, corporate policies, procedures and underwriting guidelines.
Perform risk assessment for cases referred by Policy Servicing Team (including non-disclosure, reinstatement, review of substandard terms or addition of riders).
Identify areas of improvement in order to achieve defined levels of improvement in efficiency and productivity

ACCOUNTABILITIES
Strategic
Responsible for promoting an environment where risk management culture can flourish.
Operational
Assess insurance applications within the agreed TAT.
Handle underwriting appeals, enquiries and complaints.
Manage underwriting mailbox on rotational basis.
Effective Risk Management/Governance
Ensure key risks have been thoroughly understood, identified, measured and mitigated (if necessary).
RELATIONSHIPS (INTERNAL & EXTERNAL)
External:

·Public, policyholders and advisers

·CPF Board, MAS, MOH, LIA, PDPC, FIDREC, external auditors, banks and vendors.

Internal:

IT, Change Management, Customer Service, Finance, Actuarial, Distributions, Product Management, Legal, Compliance, Risk Management, internal auditors.
QUALIFICATIONS
(This should include any mandatory MAS qualifications.)

ALU, FLMI, CLU
CLI, ILP,FNA,HI or M5, M8, M9,HI
KNOWLEDGE/EXPERIENCE
Good medical, occupational, avocation and financial knowledge.
Excellent product knowledge of underwriting assessment in the relevant products sold by the company.
Highly analytical mind for complex decision making and problem solving.
Good negotiation skills when handling FAs and BDMs.
Good customer service and complaint handling skills.
Good understanding of the principles for all types of individual life, health (traditional life, investment linked, private medical, global health, integrated shield) products.
Good understanding of the regulatory aspects of life, health and investment linked insurance industry (MAS,LIA,CPF Board, MOH, MOM)
Good written and verbal communication skills

Assistant Project Manager wanted – Johnson&Johnson – SG

johnson and johnson logo Singapore

APPLY HERE

johnson and johnson logo Singapore
johnson and johnson logo Singapore

Job Description
Requisition ID: 1805682173W
 
The position is designed to plan, manage, coordinate and control the execution of projects within assigned franchises of the AP Consumer business. The role mainly focuses on introduction of new products and projects touching or enhancing existing products. The role would focus on certain geography or on certain group of products for entire APAC.

This will require:
Interdependent partnering with the other functions of the Integration Management Office team, manufacturing sites (internal & external), Integrated Planning, Strategic Sourcing, Commercial marketing teams, QA, R&D, SMP/TT, Global Engineering.
Management of project related activities from Define to Launch stage to ensure that projects are delivered on-time, within approved funding limits and achieves the final project objectives (FPOs).
The scope of key responsibilities includes:
 
Organize and lead project core team meetings. Maintains effective communication and working relationships among project core team.
Work with cross-functional team members to assess feasibility of project scope & FPO and develop detailed project timeline to ensure that there is sufficient flexibility and contingency in the plan to respond to unanticipated difficulties.
Assign, define schedules and track cross-functional tasks/activities to ensure that project progress within expected timings.

Lead risk analysis & mitigation planning for projects.
Identify, monitor, communicate and resolve issues, scope changes, budget variances or other FPO hurdles that may arise during the project execution.
Interface with regional and/or worldwide cross functional teams to obtain project relevant information.
Update timeline, milestones, cost & SKU table information in Gensight.
Ensure compliance against stage gate exit deliverables and endorse compliant projects for stage gate exit approval.
Prepare and present project progress reports & presentations as required.
The position will be measured primarily on:
Successful completion of individual projects meeting all project deliverables
Compliance to worldwide, regional and local policies eg. GMP/Quality, Policy of Business Conduct, Healthcare Compliance, SOX, etc.
Adherence to SPEED process/governance and FPX process elements
Efficient & effective resolution of project-related issues.
Ability to balance process compliance, scope, resources and speed-to-market to achieve FPOs.

Qualifications
Bachelor Degree in Engineering/Business/Supply Chain Management
Minimum 5 to 6 years’ experience in either or combination: Engineering/Project Management/Planning/Sourcing/Technical R&D
Proven track record of strong delivery in projects, from implementation to execution in a fairly sizeable and complex environment
Ability to lead, motivate, influence and supervise cross-functional teams
Problem-solving and decision-making skills
Strong analytical and organizational skills; can work with details
Ability to perform well under pressure, adapt to changes and meet deadlines
Results-oriented and able to independently create and deliver
Superior follow-up skills to ensure that actions are completed and issues are resolved in a timely manner
Effective verbal and written communication skills, including excellent presentation skills
Strong Project Management experience
Knowledge of SPEED process and key requirements from each function
Strong process-orientation, and Commercial Savvy

Capital Management & Prophet wanted – AVIVA

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Executive, Capital Management & Prophet
Singapore
PURPOSE OF THE ROLE

Responsible for monitoring and improving the Company’s capital position
Responsible for support and reduce risk to the Prophet modelling within Actuarial team
Responsible for ad-hoc projects (with guidance from supervisors)
Ensure that risks taken in own areas of work are controlled within approved limits.
Ensure key risks have been understood, identified and managed and/that, where concerns or doubts exist, are raised with line management.
Ensure full understanding of FDO and one’s own accountability in delivering these outcomes as applicable to the role.
QUALIFICATIONS

Major in Actuarial Science and/or passed preliminary actuarial papers (under Institute of Actuaries / Society of Actuaries / Institute of Actuaries of Australia)
KNOWLEDGE/EXPERIENCE
 
Have a working knowledge of Microsoft Excel
Knowledge of Microsoft Access and PROPHET is an advantage
At least 3-5 years of relevant knowledge and experience in the insurance industry