Therapist wanted at Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Job Number 180026Y8
Job Category Spa
Location The Ritz-Carlton, Millenia Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Provide massage services to guests using props and/or products. Provide waxing and skincare services to guests. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Assess guest needs, inquire about contraindications (e.g., allergies, high blood pressure, pregnancy), and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of service. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes, and check with guest to ensure guest comfort and safety throughout service. Promote and sell spa/salon services and retail products. Clean, maintain, and sterilize tools. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Senior Therapist wanted at Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Ritz carlton hotel Singapore
Ritz carlton hotel Singapore

Fitness Centre & Spa – Senior Therapist
Job Number 180027JR
Job Category Spa
Location The Ritz-Carlton, Millenia Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

Job Summary

Provide massage services to guests using props and/or products. Provide waxing and skincare services to guests. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Assess guest needs, inquire about contraindications (e.g., allergies, high blood pressure, pregnancy), and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of service. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes, and check with guest to ensure guest comfort and safety throughout service. Promote and sell spa/salon services and retail products. Clean, maintain, and sterilize tools. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Spa Receptionist wanted at Banyan tree spa Marina Bay – Singapore

BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

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BANYAN TREE SPA MARINA BAY SANDS SINGAPORE
BANYAN TREE SPA MARINA BAY SANDS SINGAPORE

Job no: 492383
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
JOB SCOPE

OPERATIONAL
Greets guests, offers assistance and consultation on Spa enquiries according to set standards.
Answers telephone call in a professional, courteous and polite manner in accordance with Spa standards when providing information, answering enquiry, confirming Spa reservation.
Accepts and accurately records all guest bookings, prepares Spa card and guest comment card for Spa therapist in accordance with departmental procedures. Ensure that bookings are given equally to therapists.
Ensure that all cashiering functions are carried out in accordance with Spa accounting procedures.

Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
Ensure the Spa area is clean and tidy.
Coordinate with Engineering Department on repair and maintenance work required in Spa area.
Conducts inspections of the Spa areas as directed.
Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue, and guest comment cards.
Promote spa visibility at hotel lobby, swimming pool, golf club as per time assigned.
Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.

GENERAL

Stand by at hotel lobby, and ensure that Spa desk in the lobby is always clean and tidy, and display with Spa products.
Telemarketing and up-selling of Spa packages and Rewards program, and availability of slots.
Maximize Spa slots, rooms and therapists’ productivity.
Increase Spa capture rate.
Solve minor guest complaints and raise customers’ satisfaction as per empowerment program at their own level, and refer to superiors for assistance, for more complicated situations.
Act as mini-managers and be more responsible for designated areas assigned to their care.
Increase inter-action and independence with guests’ contact, in order to raise their confidence level.
Be more independent and not afraid to make their own decisions, instead of always relying or referring to their superiors.
PERFORMANCE EVALUATION CRITERIA

Mystery Shopper Results.
Utilization of therapists’ time and productivity.
Cleanliness and maintenance of the Spa reception and Spa lobby areas.
Personal hygiene and grooming.
Attendance at scheduled training courses.
UAB standards.

JOB REQUIREMENTS

Possess GCE “O” Levels and above
Minimum 2 years prior experience in a front-line customer service position, preferably in the hospitality or related industry
Possess excellent customer service and communication skills
Able to operate basic computer applications and handle incoming calls / enquiries
Applicants should project a professional, healthy and well-groomed appearance
Able to commit to rotating shifts, including weekends (no overnight shifts)

Read more at http://careers.marinabaysands.com/cw/en/job/492383/spa-receptionist#7JvUI0ycXi386EGC.99

Massage Therapist wanted by Westin hotel – Singapore

westin hotel Singapore

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westin hotel Singapore
westin hotel Singapore

Job Number 17001E74
Job Category Spa
Location The Westin Singapore, Singapore, Singapore
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

Job Summary

Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.