Job Description – Server- Asian Market Cafe (RTP00583)Employee Status:
Waiter/Waitress- Asian Market Cafe
The Waiter/Waitress handles enqueries and takes down reservation from both internal and external guests.
She/He handles seating arrangements- menus- guests requests and maintain the link between between the service and kitchen colleagues. She/He is in charge of maintaining guests relations and data- competitor checks- restaurant and guests` supplies.
Hotel Overview: Strategically located in the heart of Singapore`s shopping- dining and entertainment districts and with the City Hall Mass Rapid Transit (MRT) train station and other major transportation nodes at its doorstep- Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore`s landscapes at your convenience. With a total of 2-030 well-appointed guestrooms- both hotels offer a distinct collection of 15 lifestyle and dining choices- cutting-edge meeting space at Raffles City Convention Centre and one of Asia`s largest spas- Willow Stream Spa.
Summary of Responsibilities:
Reporting to the Assistant Manager- responsibilities and essential job functions include but are not limited to the following:
Perform and check the host/hostess opening and closing checklist
take reservations- menu planning and special requests
Assign tables and seating; submit menu orders to kitchen; communication special requests to kitchen and service departments
Maintain guests relations; build and keep guests` data in departmental folder
Maintain and order guests` and stationary supplies
Consistently following Fairmont Service Promise- Service Essentials and LQA standards to continually enhance guest service
Check on guests` satisfaction- attend guests` needs and complaints with proper follow up
Support and guide junior staff and monitor their performance
Perform OJT trainer tasks
Ensure that all operating equipment quality is maintained
Ensure that host/hostess and reception area are kept safe and clean
Minimum O level
Minimum 2 years Hotel Food and Beverage service experience would be of advantage
Good interpersonal and communication skill
Able to work under stress and independently
Superior food and beverage knowledge