Butler – Hotel Services
Apply now Job no: 492474
Work type: Full-Time
Location: Marina Bay Sands
Categories: General Services
Summary of Key Responsibilities
Responsible for attending to all guests requests and ensure that they are fulfilled to guests| satisfaction according to the prescribed standards.
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a |can-do| approach to all tasks assigned.
Review all in-house- arriving and departing VIP guests on a regular basis; process the check-in and check-out process in a timely and professional manner.
Service- clean and turndown all butler suites and rooms
Be familiar with the set-up and functionality of all equipment in the suites
Escort guests from the front of the hotel to the suites and serve the guests as needed- such as hotel tours- suite tours- detailed explanation of services- unpacking and packing luggage.
Responsible for taking food and beverage orders for in-suite dining and serving the items.
Attend to all aspects of service within suites including food and beverage service- linen- restocking amenities- equipment and supplies.
Attend to laundry- dry cleaning- ironing- mending and shoe polishing where required
Attend to any personal errands as needed by VIP guest.
Handle guest requests made through incoming calls and perform follow-ups at Butler Command Centre.
Anticipate guest needs- respond promptly and acknowledge all guests upon arrival; maintain positive guest relations and ensure guest satisfaction at all times.
Diploma in Hotel / Hospitality / Tourism Management or equivalent vocational qualifications.
Be proficient with the relevant property management systems to handle check-ins and guest registrations.
Proficient in all aspects of food and beverage services skills including in-suite dining and well-versed in wines / spirits knowledge.
Possess exceptional guest relations and services skills and passion.
Possess a discreet- professional- well-groomed disposition is a must for this position.
Comfortable with rotating shift work- including PH and weekends