VIP Services Executive (Call Centre) – Marina bay HarborFront – Singapore

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VIP Services Executive (Call Centre)
Apply now Job no: 492287
Work type: Full-Time
Location: HarborFront Office
Categories: Call Center
Job Responsibilities
Verify guest booking forms from Branch Offices and work with International Marketing Operations- Hotel and VIP Services to ensure all guest requirements and arrangements are met
Hand over tasks and responsibilities to the VIP Call Centre for action & execution
Assist and follow up with any ad-hoc travel or booking arrangements where necessary
Perform all tasks in accordance with Marina Bay Sands policies and procedures- and in compliance to the respective local laws and regulation
Support & maintain a strong network with Marina Bay Sands overseas offices by communicating information on players- events and promotions on a regular basis and to ensure Junket and premium players are catered for in every way upon their arrival
Report to Supervisor on all matters during the shift

Job Requirements

High School Degree or College education will be advantageous
Minimum 2 years working experience in customer service in the hospitality industry
Possesses excellent communication skills and telephone mannerism
Preferred experience in Call Centre- Front office- Travel Agency
Proficiency in Microsoft Office applications is essential
Ability to perform rotating shift work including midnight shift and work on public holidays and weekends
Fluency in English plus one Asian language- ideally Mandarin language due to the different nationalities of our guests and internal staff who are mainly from North Asia
Please note the role will be based at our call centre office at Harbourfront

_We regret that only shortlisted candidates will be notified_

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