Assistant Audit Manager – AVIVA – Singapore

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Assistant Manager, Audit Risk & Compliance
PURPOSE OF THE ROLE
 
Assist Manager in all Risk & Compliance matter pertaining to Affinity Channel; be able to front, take the lead and make sound decisions for business to operate
 
Provide sales operations support to Affinity Channel in terms of sales reporting & pipeline management

To ensure that all staff understand the importance of doing things right. To raise the level of awareness in compliance-related matters within the department.
 
To provide the highest level of operational support to the sales team from a highly dedicated team.
 
OUTCOMES
 
Assesses sales candidates/ representatives’ Fit & Proper and provides approval for on-boarding
 
Provides solutioning for any gap identified through periodic checks on sales & operations processes
 
Staff, comprising of sales & operations are well-informed on new or revised regulatory guidelines through Risk & Compliance regular trainings/briefing

Controls in iCARE are sound and robust and this is demonstrated through quality assurance checks

Issues raised by Internal Audit and/or FRCF teams are closed within the agreed timelines and this is achieved through monitoring of the issues and collaborating with process owners

Gap analysis are completed by the timelines given and to collaborate with process owners for action plans on gaps identified

Training & Competency Sales Manuals must be updated annually

Front Group Business in all risk & compliance matters.

Reduced in the number of cases sitting in the ‘penders’ list; collaborate with key stakeholders, eg ARCs, IT, underwriters, etc for better & efficient process

KEY PERFORMANCE INDICATORS

Reduction in the number of risk, audit & compliance issues reported

Perform ad-hoc in house sales reviews on Affinity Channel T&C

0 breaches on clear desk & data loss policies

Demonstrate the desire to make processes efficient through automation

SYSTEMS AND CONTROLS

Ensure all documentation and procedures are in line with company and regulatory guidelines

Ensure key risks have been understood, identified and managed. Should there be any doubt or concern, all these can be raised to their line managers or the compliance liaison officer.

RELATIONSHIPS (INTERNAL & EXTERNAL)

Affinity Head of Sales
BDMs & ARCs
Underwriting team
IT team
Aviva Ltd’s Risk & Compliance team
Internal/External Audit & FRCF teams
Distribution Operations team
Legal
People Function
Sales Capabilities Team
Customer Service
QUALIFICATIONS

(This should include any mandatory MAS qualifications.)

Minimum A Level holder or equivalent

Risk qualification is an added advantage

5 years’ experience in the insurance industry is preferred

KNOWLEDGE/EXPERIENCE

Experience in risk, audit & compliance in financial services particularly in the sales insurance line

Knowledge in financial services market & regulatory framework

In-depth knowledge of the relevant business area & product suites

Experience of designing, implementing & assessing controls

Experience in leading a team

Candidate from different industry, (e.g. consulting) and with experience in process solutioning will also be considered