An Assistant Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.
What will I be doing?
As an Assistant Banquet Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. An Assistant Banquet Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Banquets/Events
Maintain exceptional levels of customer service
Evaluate guest satisfaction levels with a focus on continuous improvement
Propose ideas to build the range and quality of Conference and Banqueting operations
Optimise sales and contain costs, identifying any areas for action
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels meet business demands
Ensure training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
An Assistant Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service