Assistant Manager wanted Ritz hotel – Singapore

Ritz carlton hotel Singapore

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Job Number 18002FWV
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton, Millenia Singapore, Singapore, Singapore VIEW ON MAP
Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management
 
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At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY
Supports the supervision of the day-to-day operation of the club lounge. Strives to continually improve hospitality and employee engagement. Documents and works to resolve any guest concerns or club lounge incidents. Answers guest questions and directs guests within the club lounge. Maintains condition of the club lounge and orders supplies and equipment.

CORE WORK ACTIVITIES

Supporting Operations and Management of the Club Lounge
Verifies that all company standards are being maintained in each area of the club lounge.
Supports the supervision of the day-to-day operation of the club lounge.
Supports all areas of club lounge operations.
Orders necessary supplies and verifies workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Maintains working condition of club lounge equipment.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Provides a safe working environment in compliance with OSHA/MSDS.
Coordinates with Food and Beverage to support lounge operations.
Complies with all corporate accounting procedures.
Supporting the Management and Development of Club Lounge Team
Extends professionalism and courtesy to Club Lounge Team at all times.
Stays readily available/approachable for all employees
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists in employee scheduling against guest and hours/occupied room goals.
Solicits feedback for continuous improvement.
Managing the Guest Experience
Extends professionalism and courtesy to guests at all times.
Provides excellent customer service by being readily available/approachable for all guests.
Motivates and encourages staff to solve guest and employee related concerns
Strives to continually improve guest and employee engagement.
Answers guest questions and directs guests within the club lounge.
Assists coordinates customer group requests.
Takes proactive approaches when dealing with guest concerns.
Assists Club Lounge Team in understanding guests’ ever-changing needs and expectations, and how to exceed them.
Conducting Human Resource Activities
Assists in training staff and monitors adherence to all relevant policies and procedures.
Monitors daily shift operations and supports compliance with all policies, standards and procedures.
Assists in providing relevant training to employees
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Supports the supervision of the day-to-day operation of the club lounge. Strives to continually improve hospitality and employee engagement. Documents and works to resolve any guest concerns or club lounge incidents. Answers guest questions and directs guests within the club lounge. Maintains condition of the club lounge and orders supplies and equipment.

CORE WORK ACTIVITIES

Supporting Operations and Management of the Club Lounge

Verifies that all company standards are being maintained in each area of the club lounge.

Supports the supervision of the day-to-day operation of the club lounge.

Supports all areas of club lounge operations.

Orders necessary supplies and verifies workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

Maintains working condition of club lounge equipment.

Understands night audit procedures and being able to comprehend and utilize reports as necessary.

Understands and complies with loss prevention policies and procedures.

Provides a safe working environment in compliance with OSHA/MSDS.

Coordinates with Food and Beverage to support lounge operations.

Complies with all corporate accounting procedures.

Supporting the Management and Development of Club Lounge Team

Extends professionalism and courtesy to Club Lounge Team at all times.

Stays readily available/approachable for all employees

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists in employee scheduling against guest and hours/occupied room goals.

Solicits feedback for continuous improvement.