Assistant Sales Manager wanted at Stamford hotel – Singapore

Swissotel hotel Singapore

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Swissotel hotel Singapore
Swissotel hotel Singapore

Assistant / Sales Manager, Groups & Events
Primary Location: Singapore-Singapore-Fairmont Singapore & Swissôtel The Stamford
Employee Status: Regular
Assistant / Sales Manager, Groups & Events

Hotel Overview:
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,028 well-appointed guestrooms, both hotels offer a distinct collection of 15 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN, cutting-edge meeting space at Raffles City Convention Centre and one of Asia’s largest spas, Willow Stream Spa.

The position is responsible to drive revenue for groups, transient and catering from the respective market segments including growing market share from existing accounts. This position also require for booking and servicing both local and group bookings business through both an established base of key accounts and key prospects. Other responsibilities include anticipating and exceeding of guests expectation and needs in planning and executing each event while ensuring the best return value for the hotels.

Summary of Responsibilities:
Reporting to the Director of Sales, responsibilities and essential job functions include but are not limited to the following:

To manage assigned portfolio of accounts
Ensure that all necessary actions taken to maximize GOP in the assigned portfolio
Ensure all ongoing efforts are being identified to meet portfolio growth objectives as identified in the annual performance appraisal
Address client requests to maximize client satisfaction while observing the hotel’s policies where appropriate
Generate group business through execution of actions outlined in the departmental marketing plan
Increase in overall hotel business conversion percentage
Respond promptly to all forms of inquiries to capture additional market share
Follow up and confirm with clients on all information pertaining to the events and to organize information for accurate turnover once account turns definite
Site inspection for both guestrooms and meeting rooms including hotel facilities
Maintain close contacts with assigned portfolio of accounts making hotel group booking
Maintain adequate communication with other departments in the hotel so that the needs of customers can be anticipated and met in an organized manner
Initiate billing procedures, ensuring clients’ credibility & that deposits and credit applications received with adequate information within an acceptable time frame
Follow the Group Quoting Tools and Function Space Yield guidelines to ensure optimum potential through the use of Opera S&C system
Comply with hotel and department policies and procedures at all time
Assist with any other Sales & Marketing projects as requested
Achieve annual sales goals (in terms of room or catering revenue)

Qualifications:
Candidate must possess at least a GCE “A” level certificate or Diploma
At least 4 years of relevant experience in the hotel industry
Strong computer knowledge of Microsoft Office and Opera system
Possess good communication and interpersonal skills at all levels of management
Ability to manage and develop sales portfolio of clients
Multicultural awareness and able to work with people from diverse cultures
Flexible and able to embrace and respond to change effectively
Ability to make decision independently
Self-motivated and energetic