A Banquet Operations Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.
What will I be doing?
As a Banquet Operations Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banquet Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:
Assist in managing all Conference & Banqueting operations
Planning and forecasting supply needs for event operations
Providing clear communication and execution of the Banquet Event Order to the team in ensuring success of the event
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Conference & Banquet
Optimise sales and contain costs, identifying any areas for action
Set achievable budgets and other short- and long-term functional goals
Provide effective leadership to the Conference & Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Respond to and handle guests feedbacks and complaints
Ensure staffing levels cover business demands
Ensure that training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Assist other departments wherever necessary
Promoting good working environment
Ensuring and providing the team a positive example of delivering exceptional customer service Manage departmental inventories and maintains equipment
Perform any other duties as assigned
What are we looking for?
A Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector
Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!