Butler Supervisor – Hotel Operations
Job no: 493657
Work type: Full-Time
Location: Marina Bay Sands
Categories: Concierge / Front Office
Responsible for supervising the daily operations of the Butler Services and ensure smooth operation to achieve maximum guest satisfaction and maintaining set customer service standards.
Responsible for managing the shift and ensuring the Butler related services are provided to guests in accordance to set service standards.
Assist management in coaching and developing butlers to ensure competence performance and succession objectives are met. This includes conducting performance reviews and counseling of staff in accordance with Marina Bay Sands Performance Management System.
Taking full ownership of operational decisions in the absence of MOD.
Familiar with the set-up and functionality of all equipment in the Suites.
Manage in a hands-on manner the daily operation of the Butler Department.
Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
Respond to guest requests and answer questions about Marina Bay Sands. When unable to answer, take the time to research the answer and respond in an appropriate manner.
Exhibit exceptional customer service at all times to both guests and fellow employees when communicating instruction, information or advice ensuring the information is received in a timely manner and understood.
To assist the Duty Manager in efficiently managing the shift according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
Prepare, administer and compile reports as required in an accurate and timely manner
Liaise with other departments on daily operation’s needs.
Handle guest enquiry in a courteous and efficient manner and report guest complaints or problem to Duty Manager or Butler Services Manager if no immediate solution can be found and assure proper and complete follow up with guests.
Collecting and updating guest personal information, preferences, practices, and hobbies to ensure guest has a detailed and accurate guest history database.
Degree, Diploma or Certifications in hospitality management or other related fields
Minimum 2 years of supervisory experiences in the front of the house of a 5-star deluxe hotel
Experience in Butler Services or Executive Club Operations preferred
Knowledge of Food & Beverage service, including In Suite Dining
Attention to details and have strong customer service skills
Be willing to work any day and any shift
Well-groomed and professional disposition
Meeting deadline for any assignment is a must