Client Relationship Manager – Wave
Undergraduate degree with an excellent academic record; graduate degree a plus4-7 years of pre-sales or account management experience in a consultative product or services environment. Prior consulting experience is highly desirable Experience with PaaS and/or digital products a plus as well as experience in project management, program management or change management with outstanding project and program management skills Fierce desire to be a critical team member in a rapidly growing, dynamic business Clear oral and written communication skills to present complex value propositions to client senior executives Entrepreneurial spirit and a keen interest in proactively building the Wave solution Relationship management skills; able to manage clients up and down throughout internal and client organizations Consistently deliver exceptional results and great ideas 7–10 years of account management experience in a consultative product or services environment with a track record as a proven performer Experience with PaaS and/or digital products a plus Experience in project management, program management or change management Prior consulting experience is highly desirable An undergraduate degree with an excellent academic record. Graduate degree a plus Strong academic record, most likely in a science based discipline (Geoscience or Earth Science a plus )Fierce desire to be a critical team member in a rapidly growing, dynamic business
Clear oral and written communication skills to present complex value propositions to client senior executives; ability to independently lead senior client discussion Entrepreneurial spirit and a keen interest in proactively building the Wave solution Relationship management skills; able to manage clients up and down throughout internal and client organizations Outstanding project and program management skills Have a high level of entrepreneurship and creativity Consistently deliver exceptional results and great ideas Curious, willing to push themselves and want to learn Distinctive quantitative skills Strong communication skills, including excellent writing skills Strong problem solving and analytical skills Interpersonal effectiveness and leadership potential Expert modeling capability using Excel and experience managing large data sets with databases
WHO YOU’LL WORK WITH
You’ll work with our Wave teams in Singapore.
Wave equips clients to successfully manage improvement programs and transformations. Focused on business impact, Wave allows clients to track the impact of individual initiatives and understand how they affect longer term goals. Its mix of an intuitive interface and McKinsey business expertise givens clients a simple and insightful picture of what can otherwise be a complex process by allowing them to track the progress and performance of initiatives against business goals, budget, and time frames.
WHAT YOU’LL DO
You will use your consultative and relationship-building skills as well as your sector and functional expertise to educate and evangelize Wave’s offerings to client service teams, to demonstrate the value of Wave’s offerings and increase demand and grow the business.
You will partner with client service teams and Wave client service staff to drive seamless implementations in complex client environments. You will ensure clients are engaged with and seeing the value of the Wave platform and experience. Identifying follow-up opportunities and coordinating in partnership with business development team relevant activities across the Wave team (e.g., workshops with strategic clients, tactical outreach to participants).
By proactively problem-solving, escalating issues where appropriate and acting as a client advocate inside Wave and the broader firm as needed, you will resolve relationship issues as they arise.
You’ll coordinate delivery of in-person programs/workshops for core clients, in conjunction with the product and business development team, McKinsey experts and facilitators. You will have an active part in identifying and generating opportunities to expand McKinsey contract extension and renewals process at client.
You will provide effective thought leadership by proactively understanding client needs and maintaining knowledge of industry trends and competitor offerings. In addition, you will actively contribute ideas for new product development, marketing and communication initiatives and operational improvements.