Connectivity Manager wanted at Hilton Corporate – Singapore

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Hilton LogoMANAGER, CONNECTIVITY – ASIA PACIFIC
Hilton Corporate
As the Manager, Connectivity – Asia Pacific you will partner with the Online Travel Agents, Leisure, and Wholesale account management and sales teams to evaluate direct connect opportunities with new and existing distribution channel partners. You will coordinate the implementation of new direct connect partner programs, focused on potential to drive incremental business and/or operational efficiencies through providing direct access to Hilton inventory and pricing.

Completing technical assessments, you will consult with channel partners on the optimal design of the integration solution, while also ensuring that direct connect contracts meet the strategic and commercial goals of the department and company. Coordinating with cross functional teams, you will oversee the technical activation of the direct connect integrations and continuously assess and work to optimize the effectiveness and value proposition of the channel partners following the activation.

To be successful in this role you will have a deep understanding of Distribution processes and technology, combined with a commercial mindset focused on channel and revenue optimization. Able to educate internal teams as well as potential channel partners on the benefits of direct connect solutions, you are experienced in project management, with creative problem solving skills, and a passion for innovation and process improvement.

What will I be doing?

A Manager, Connectivity – Asia Pacific will be responsible for performing the following tasks to the highest standards:

Evaluate new direct connect opportunities in partnership with account management and sales teams
Ensure direct connect contracts meet the strategic and commercial goals and requirements of the department and company
Complete technical assessment of potential new partners, consult on optimal integration design in partnership with Hilton IT
Schedule and conduct implementation meetings to review connectivity processes and technical implementation with the client
Manage the direct connect implementation process and provide level 2/3 post go-live support
Work with the rate loading team to add new programs to Direct Connect and coordinate the launch of sales or promo rates
Create and manage submission of rate loading requests and track to completion
Work with Hilton IT to ensure direct connect integration requirements are understood and implemented in a timely manner
Take ownership or provide support for any technical activities in the implementation process as required by Director
Implement different strategies and tactics to optimize distribution from direct connect partners
Educate partners on all commercial aspects of the program
Provide post go-live support for Direct Connect accounts for the participating properties
Optimize Hilton participation across multiple channels via hotel and rate plan set-up, technical enhancements, systems audits, and online channel analysis
Support the continuous channel/ account health assessment process, work with the Sales teams to develop and execute corrective action plans where necessary
Review look to book reports for accounts, transaction error reports, as well as channel production reports and provide recommendations and/or initiate remedial action as required
Conduct hotel-level training webinars and develop product and program guides, training materials, and best practice documents
Respond to stakeholder and hotel queries and provide as-needed guidance
Stay up to date on Distribution and Connectivity trends. Develop, implement, and execute business processes enhancements to drive continued innovation
Assist in the development of the overall department goals, plans, and budgets
What are we looking for?

A Manager, Connectivity – Asia Pacific serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Required Qualifications

Minimum Education: BA/ BA/ Bachelor’s Degree
Minimum Years of Experience: 3 to 5
Travel time: 20%
3+ years of experience working in distribution related roles
Outstanding analytical skills and strong experience interpreting data and drawing conclusions
Business-minded but technically savvy
Self-starter with attention to detail and a passion for data and technology
Experienced in project management with creative problem solving skills
Solid interpersonal and communication skills
Comfortable working in a cross-functional, fast-paced environment
Highly proficient in Microsoft suite of products
Preferred Qualifications

Education: Degree in Business, Hospitality or Computer Science preferred
Minimum Years of Experience: 5 to 7
5+ years working in distribution related roles
Fluency in Mandarin will be an advantage, in order to support the Greater China market