Director of catering sales wanted by Merchant court hotel – Singapore

Merchant court hotel Singapore

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Merchant court hotel Singapore
Merchant court hotel Singapore

Director of Catering Sales
Assists in producing the Annual S&M/Revenue Plan
Assists in producing, implementing and monitoring action plans to ensure Revenue Plan objective are achieved
Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase rate
Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, governments / embassies and professional associations with local, domestic and international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications

Monitor key government accounts
Oversees the selling and servicing of C&B business
Co-ordinate the development of all promotional material for C&B
Monitors competitor activities and conduct market research
Maintains close liaison with Corporate Sales Team to ensure we leverage on each other strength.
Attend majors’ related functions to promote sales for the hotel, Wedding Fairs in competitors Hotels.

Under the guidance of your superior, directs all sales activities for Sales Managers and Sales Executives to ensure they meet the goals of the Revenue Plan
Produces monthly Sales & Expenses reports and forecasts
Meets with guests from major producers / organizers of big events staying in the hotel to ensure customer satisfaction
Establishes and continuously updates mailing lists
Attend major sales/ PR related functions within the hotel
From time to time (every three months) to recommend and review C&B menus with Executive Chef.
Utilize clients’ feedbacks and provide recommendation to F&B/banquet operation & Exco on new set up trends – ongoing.
Discuss with Banquet Operation/F&B and Executive Chef on a weekly basis on service improvement and competitors creativities and trends.
Develop & foster close and positive rapport with the public, guests, clients and members of the trade
Meets with guests from major producers / organizers of big events staying in the hotel to ensure customer satisfaction
Establishes and continuously updates mailing lists & database are accurate.
Provide ongoing sales direction to subordinate staff by implementing the joint call program and providing guidance and direction on the development and execution of customer interviews and action plans.
Promote the hotel as often as possible through entertaining, conducting, site inspections, presentations, etc. of the hotel.
Offer the suggestions to Director of Sales & Marketing and Marketing Communications to promote hotel effectively and efficiently both domestically or internationally and all productions do meet with the requirement of Swissotel standard and specifications.
Provide after-sales service and in particular to ensure all guests complaints brought to management’s attention and communicate with the respective departments if necessary for proper handling. Ensure that all complaints are reviewed; investigated and follow-up action is initiated.

Qualifications:
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

Knowledge of and skilled use of PC and Windows-base software.
Working knowledge of Opera System preferred.
Minimum 5 years of related experience with 2 years of experience in similar capacity with demonstrated track records.
Diploma holder or an equivalent combination of education and experience in a hospitality or hotel sales and marketing setting.

Closing Date: 05.Jul.2018, 4:59:00 AM
Job Number: SMC00719