Job no: 493772
Work type: Full-Time
Location: Marina Bay Sands
To understand all operational aspects of a Valet Supervisor so as to manage the Supervisors
To manage all areas of operation including casino driveway, hotel driveway, selfpark and Hall Parking
To provide clear management instructions to be carried out by all Valet Team Members
To support the Valet Supervisors as their first point of contact in all operational matters
To handle all guest challenges escalated by Valet Supervisors or when informed by external departments
To undertake individual projects as assigned by the Operations Manager
To action on all feedback provided by Valet Supervisors
To ensure smooth traffic at the driveways at all times within the property with personal presence
To ensure all operational duties and break coverage for Valet Team Members are assigned orderly
To provide unequivocal support for Valet Team Members while on shift
To conduct audits on all operational matters in line with departmental standards
To coach and provide proper guidance to Valet Team Members for growth within the team
To ensure operational and administrative matters as followed up timely
To ensure daily briefings are prepared and conducted prior to start of shift for all Team Members
To assist in managing the traffic around the property of Marina Bay Sands
To ensure all Valet Team Members provide level of service according to the departmental audit standards
To ensure and maintain safety of all team members, guests and vehicles
To restrict incoming vehicles when required to ease congestion within the property
To manage the taxi queues in Marina Bay Sands according to departmental guidelines
To direct vehicles into specific areas of selfpark whenever required
To manage Hall Parking in the event of selfpark overflow
To assist with loading and unloading of guest luggage from vehicles
To provide information on valet and selfpark related queries
To provide direction and guidance on general guest queries
To provide an Arrival Experience in line with Marina Bay Sands’ audit standards
To work as a team to achieve the departmental KPIs of NPS and Audit scores
To develop and enhance departmental gameplans for execution by the team
To maintain operational equipment in working order and ensure supplies are sufficient to carry out duties
To assist with any other assignments tasked by Operations Manager
To action on any anomalies reported to Valet Management
To contribute to a progressive team and harmonious work environment
To work closely with external departments to enhance cross-departmental services provided to guests
To forecast and plan for operational demands in advance
Education & Knowledge
Minimum GCE O Level.
Degree & above, preferably in Hotel Management or is an advantage.
Proficient in the use of Microsoft Office applications such as Microsoft Word, Excel and PowerPoint.
Min. 3 years in a managerial hotel role responsible for a large operating environment and team of people.
Strong leadership skills and ability to operate and successfully arbitrate in a complex international, multicultural environment.
Excellent guest relation and problem solving skills.
Proven ability to recruit, motivate and direct a professional team member.
Be efficient and effective in sudden changes to operational environment.
Skills / Abilities / Presence
Essential to have a good command of spoken and written English, knowledge of additional language is an advantage
Good planning and execution skills, persistent, and have strong customer service skills.
Mature, meticulous, resourceful, organized and able to work independently and collectively.
Attentive to details and impeccable follow-through on all matters
Selfless attitude and resilient mindset.
Be willing to work any day and any shift based on operational requirement.
Well-groomed and professional disposition.