Food & Beverage – Assistant Director – The Ritz-Carlton – Singapore

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Job Number 190001WQ
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
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Brand The Ritz-Carlton
Schedule Full-time
Relocation? No
Position Type Management

Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

Assists in leading the property’s food and beverage/culinary operation|
including Restaurants/Bars| Room Service| and Banquets/Catering| where
applicable. Position oversees the development and implementation of
departmental strategies and ensures implementation of the brand service
strategy and brand initiatives. The position ensures the food and
beverage/culinary operation meets the brand’s target customer needs| ensures
employee satisfaction| focuses on growing revenues and maximizes the financial
performance of the department. Delivers products and services to meet or
exceed the needs and expectations of the brand’s target customer and property
employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage|
culinary| event management| or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management|
Hotel and Restaurant Management| Hospitality| Business Administration| or
related major; 4 years experience in the food and beverage| culinary| event
management| or related professional area.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions| food and wine
pairings| menu items and presentations.

• Develops a food and beverage operating strategy that is aligned with the
brand’s business strategy and leads its execution.

• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular| on-going communication occurs in all areas of food and
beverage (e.g.| pre-meal briefings| staff meetings| culinary team).

• Works with direct reports to review business in house and potential business
in surrounding area and troubleshoot potential challenges/conflicts.

• Ensures that regular| on-going communication occurs in all areas of food and
beverage (e.g.| pre-meal briefings and staff meetings).

• Reviews staffing levels to ensure that guest service and operational needs
are met.

• Sets expectations and holds food and beverage leadership team accountable
for demonstrating desired service behaviors.

• Provides feedback to employees based on observation of service behaviors.

• Utilizes employee feedback and an “open door” policy to identify and address
employee problems or concerns in a timely manner.

• Communicates critical information gained from pre- and post-convention
meetings to areas of responsibility.

• Estimate food| liquor| wine| and other beverage consumption in order to
anticipate amounts to be purchased or requisitioned.

• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage
is performing against budget.

• Ensures cash control and liquor control policies are in place in food &
beverage areas and followed by all related employees.

• Encourages calculated risk-taking to generate incremental revenue and
deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds
guest expectations.

• Reviews comment cards| guest satisfaction results and other data to identify
areas of improvement.

• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently|
disciplinary procedures and documentation are completed according to Standard
and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.

• Conducts annual performance appraisals with direct reports according to
Standard Operating Procedures.

• Communicates and executes departmental and property emergency procedures.

• Hires food & beverage leadership team members who demonstrate strong
functional expertise| creativity and entrepreneurial leadership to meet the
business needs of the operation.

• Ensures new hires participate in the department’s orientation program and
receive the appropriate new hire training to successfully perform their job.

• Sets goals and expectations for direct reports using the performance review
process and holds staff accountable for successful performance.

• Establishes guidelines so employees understand expectations and parameters.

• Ensures employees receive on-going training to understand guest
expectations.

_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._

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