Job Number 180038O5
Job Category Rooms and Guest Services Operations
Location The St. Regis Singapore, Singapore, Singapore
Position Type Non-Management/Hourly
Start Your Journey With Us
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Ensure proper coverage and execution throughout all zones of the lobby.
Contact appropriate individual or department (e.g., Butler, Front Desk, Housekeeping, Engineering, Security) as necessary to resolve guest request, or problem.
Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Understand and be knowledgeable about all Food & Beverage menu, service standards and promotions to better advice and upsell the guest.
Apply knowledge of demographic area and proactively connect those demographic preferences.
Respond to special requests from guests/visitors with unique needs.
Manage the “Elite Lounge” ensure to maintain the standards established at all time.
Thank guests with genuine appreciation and provide a fond farewell.
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way).
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.