Guest Experience Consultant wanted by Marina Bay hotel Singapore

marina bay sands hotel Singapore

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Guest Experience Consultant – Hotel Reservations
Apply nowJob no: 493075
Work type: Full-Time
Location: HarborFront Office
Categories: Hotel – Management
Job Responsibilities

To use selling techniques, relationship building, knowledge of the resort and technical skills provided to optimize the guest experiences
Well-equipped with the knowledge to cross- sell and up-sell all Resort products, services and attractions when handling a reservation and inquiry
To participate in all assigned training workshops and be able to demonstrate the defined acceptable levels of competency when required

To accurately capture, input and verify all relevant information including all additional products, features and services when making a guest booking to provide guests a seamless experience upon their arrival and during their stay
Must be able to work in a fast-paced, high volume and performance-based environment while maintaining the highest level of service quality and performance capability
Responsible for individual performance and incorporating all corrective action plans including required training identified by your manager
Pro-actively seek immediate assistance as needed, address shortfalls in your performance and recognize your abilities
To convey a genuine, welcoming and professional level of communication and service at all times while on the telephone and in any form of written communication
Strictly adhere to all service delivery, selling and technical execution standards in place during the booking process
Strictly adhere to the standards for protocol and decorum in the call center and at all times
Build positive, productive and pro-active relationships with all internal and external parties whom you are required to work with to create a guest booking and overall experience

 

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