Guest Service Agent (Japanese Speaking) – Atrium Shop – Marina bay Hotel – Singapore

APPLY HERE

Guest Service Agent (Japanese Speaking) – Atrium Shop
Apply now Job no: 493816
Work type: Full-Time
Location: Marina Bay Sands
Categories: Retail
_JOB BRIEF_
We are looking for a service-driven Guest Service Associate to be responsible
for all sales job duties- from anticipating guests’ needs- to closing the
sale.
The Guest Service Associate is required to work closely with all guests- in
particular Japanese Guests- to determine their needs and cultural shopping
habits- answer enquires and upsell the souvenirs.

Ultimately- the Sales Associate must uphold our OneMBS values- and wor

closely with the retail team to ensure that NPS- SQR & LQA goals are met.

_JOB SCOPE_

Ensure high-level of guest satisfaction through excellent sales service
Approaching and engaging guest interaction to encourage purchase
Handling guest issues and providing solutions
Upsell souvenirs/merchandise
To apply the OneMBS values through daily work
Cashiering duties – Process POS (point of sale) purchases via cash- credit cards- room charge- vouchers or Sands Rewards Card
Maintain stock inventory and minimize spoilages or loss
Comply with inventory control procedures
Maintaining the store’s cleanliness and visual appearance in high standards
Able to work both indoor and outdoor environment

_JOB REQUIREMENTS_

Excellent communication in Japanese language is required
Minimal High School- Diploma (or related field) holders
Proven work experience as a Retail Sales Associate- Sales Representative or similar roles
Hands on experience with POS transactions
Good command of English; verbal & written
Basic math skills
Presentable and well groomed
Friendly & energetic personality with customer service focus
Able to do shift work and work on weekends
Able to do over time when necessary

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