Guest Services Agent wanted at Merchant court hotel – Singapore

Merchant court hotel Singapore

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Merchant court hotel Singapore
Merchant court hotel Singapore

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring new ideas, use & develop their knowledge to reinvent their career path.
 
Swissôtel Merchant Court, Singapore is a luxury hotel ideally located close to entertainment and dining hotspots such as Clarke Quay, Boat Quay and Chinatown. The close proximity of the MRT to the hotel makes Orchard Road, Raffles City, all major tourist attractions and the financial hub at Raffles Place, within easy reach.

The 476 guest rooms and suites cater to the needs of the most discerning travellers. The Swiss Executive floors offer luxurious rooms and suites and the Swiss Executive Lounge provides additional luxury and exclusivity. Facilities includes an idyllic pool area with water-slides, an outdoor Jacuzzi, two award-winning restaurants and one lobby bar, a 24 hours Fitness Centre, Pürovel Spa & Sport, a column-less ballroom and seven function rooms.

We invite you to be part of the dynamic team as:
Guest Service Agent

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

To consistently offer professional, friendly and engaging service
To greet, check in and settle guest accounts while ensuring all service standards are followed
To assist guests regarding hotel facilities in an informative and helpful way
To follow Front Office department policies, procedures and service standards
To follow all safety policies
Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display “Quality in Life” and work in a dynamic environment. In addition, the candidate should possess:

Previous customer related experience an asset
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

Ability to work rotating shifts including night shift
Frequent standing and walking throughout shift

Swissôtel Hotels & Resorts
Swissotel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today by clicking “Apply Online”.

Swissôtel is an Equal Opportunity Employer.

Job Level: Colleague
Schedule: Full-time
Shift: Rotating / Shift Work
Travel: No
Closing Date: 31.Aug.2018, 4:59:00 AM
Job Number: SMC00713