Requisition ID: 1805679992W
We have an exciting opportunity for a QA Analyst to join our team in Singapore. The QA Analyst is responsible for the complaint handling process associated with JNJ Vision products.
As QA Analyst, your typical day may include:
Intakes, evaluates, codes and analyzes complaints associated with JNJ Vision products.
Corresponds with customers by following up on complaint details and provides customer updates regarding the results of inquiries and analysis of products.
Uses discretion in escalating unusual product performance issues, collaborates with engineering, resolves customer complaints.
Participates in product improvement, field failure analysis and other analytical teams responsible for the improvement of products and regulatory issues.
This position requires a very high degree of organization skills, ability to multi-task, technical competence and communicative ability to receive, evaluate, investigate and respond to customers’ questions and complaints.
Interfaces with all levels of health care professionals (doctors, nurses, biomedical technicians and purchasing agents, materials managers and risk managers) to document, investigate, and correct field-related problems.
Communicates customer concerns and complaints to individuals who manage databases and analyze data to identify trends, needs for product and service enhancements and communicate the findings with relevant individuals such as R&D engineers, business unit managers, and other personnel to communicate the findings.
Performs product complaint documentation, investigation, customer response, and consulting activities on JNJ products and authors correspondence to customers addressing complaint investigations.
To be part of this high performing team you will have great attention to detail, alongside
3 – 5 years’ experience in Quality in Pharmaceutical / Medical Devices industry, preferable in QA/RA
Degree in Science
Excellent social and communication skills
Acute attention to detail
What you’re great at:
Strong PC/Data Entry Skills required
A high degree of interpersonal relations skills
Strong verbal and written communication skills
Must be able to work under pressure
Must be able to maintain a high degree of accuracy and analytical thinking
Must be able to deal effectively with problems