Job Number 19000226
Job Category Rooms and Guest Services Operations
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
Brand The Ritz-Carlton
Position Type Non-Management/Hourly
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Promote staff engagement and team work to provide optimum service so that
guest needs are met in the Rooms and Food & Beverage operations. Within Food
and Beverage operations: Complete opening and closing duties including setting
up necessary supplies and tools| cleaning all equipment and areas| locking
doors| etc. Inspect storage areas for organization| use of FIFO| and
cleanliness. Complete scheduled inventories and stock and requisition
necessary supplies. Monitor dining rooms for seating availability| service|
safety| and well being of guests. Complete work orders for maintenance
repairs. Within Guest Services and Rooms operations: Inspect public areas|
restrooms| fitness center| pool area| offices and service areas after being
cleaned by Housekeeper to ensure quality standards are met. Arrange turndown
for VIPs/any package inclusive rates| etc. Communicate additions or changes to
the assignment sheets to staff (e.g.| Housekeeping) as they arise throughout
the shift. Monitor the notations in MARSHA and clear all exceptions. Keep
records of Marriott Rewards enrollments and Front Office incentive programs.
Review and maintain all Market Rate Codes. Complete designated cashier and
closing reports in the computer system. Review shift logs/daily memo books and
document pertinent information in logbooks. Process guest check-ins and
promote room up-sales. Ensure rates match market codes and that any exceptions
are documented. Ensure checks that come from outlets (e.g.| Health Club|
Retail Shop) are scanned and charged to room. Assist management in hiring|
training| scheduling| evaluating| counseling| disciplining| and motivating and
coaching employees; and serve as a role model and first point of contact of
the Guarantee of Fair Treatment/Open Door Policy process.
Follow all company and safety and security policies and procedures; report any
maintenance problems| safety hazards| accidents| or injuries; complete safety
training and certifications. Ensure uniform and personal appearance are clean
and professional. Maintain confidentiality of proprietary information; protect
company assets. Support all co-workers and treat them with dignity and
respect. Support team to reach common goals. Comply with quality assurance
expectations and standards. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 25 pounds without assistance. Stand| sit| or
walk for an extended period of time or for an entire work shift. Read and
visually verify information in a variety of formats (e. g.| small print).
Visually inspect tools| equipment| or machines (e. g.| to identify defects).
Enter and locate work-related information using computers and/or point of sale
systems. Reach overhead and below the knees| including bending| twisting|
pulling| and stooping. Move over sloping| uneven| or slippery surfaces and
steps. Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette. Listen and respond appropriately to the concerns
of other employees. Speak with others using clear and professional language.
Perform other reasonable job duties as requested by Supervisors.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._