Visitor Service Assistant wanted at Marina bay sands museum

Marina bay sands arts and science museum

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Marina bay sands arts and science museum
Guest Service Agent – Visitor Service Assistant (Temp)
Apply nowJob no: 493699
Work type: Temporary
Location: Marina Bay Sands
Categories: Museum
JOB SCOPE

Provide excellent customer service to visitors at all times, ensuring the smooth running of the daily operation of the ArtScience Museum.
Engage with the Museum’s visitors in a positive and professional manner, inspire and inform visitors of exhibitions and galleries within the Museum and proactively promoting ticket sales
Proactively working in (but not exclusive to) the Main Admissions and all Public areas of the Museum and other areas when required.
Assisting visitors with enquiries and where applicable directing them to the appropriate source of information.

Provide guidance and education to all casual staff in good museum practices.
Ensure that artifacts’ are safeguarded, work areas comply with health and safety standards and SOP’s (Standard Operating Procedures) are adhered to. All areas are kept clean and maintained to a high standard. Any problems or defects should be reported to the Assistant Manager/Manager promptly.
Project a professional appearance at all times both verbally and in appearance.
Perform shift responsibilities and is accountable to the Assistant Manager/Manager for the smooth running of the day to day shift operations (Main Admissions, Visitor Services counters) and others as follow:
Evacuation and Emergency procedures
Display Screen Equipment
Admissions Policy
Lost child / property
1st Aid
Group visits
Daily operational check list
Audio Guide Rental
To be fully knowledgeable on all Standard Operating Procedures & all exhibitions within the Museum.
Liaise with the Assistant Manager/Manager on daily and weekly roster patterns (inclusive of weekends & Public Holidays)
Provide verbal customer feedback. Suggesting ideas for improvement to the guest service experience.
Take on any other duties within the Museum, as the business requires.

JOB REQUIREMENTS

Minimum Diploma in Tourism / Hospitality preferred or equivalent
Or a Certificate in Hospitality Operations from a recognized institution.
Prior experience in hospitality and tourism industry.
Excellent guest relations and communication skills
Prior working experience in the Museum environment is an advantage.
Keen to work in the museum, arts and culture industry, with a passion for learning and communicating the arts and sciences.
Motivated with high energy, able to appreciate a dynamic, fast-paced environment.
Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations.
Enjoy working with children and people of all ages.
Well-groomed and professional disposition.