Job Number 1900020B
Job Category Loss Prevention & Security
Location The Ritz-Carlton| Millenia Singapore| Singapore| Singapore VIEW
Brand The Ritz-Carlton
Position Type Management
Start Your Journey With Us
At more than 80 award-winning properties worldwide| The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us| the experience stays with them. As the premier worldwide provider of
luxury experiences| we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.
Assists in the management of the daily functions of the department to provide
protection of property assets| employees| guests and property. Maintains logs|
certifications and documents required by law and Standard Operating
Procedures. Assists in the training of staff in established emergency
procedures and implements accident and fire prevention procedures. Promotes
guest and employee satisfaction while achieving the operating budget.
Education and Experience
High school diploma or GED; 3 years experience in the security/loss
prevention or related professional area
Bachelors degree from an accredited university in Criminal Justice or
related major; 1 year experience in the security/loss prevention or related
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
Assists in conducting hazard and risk assessments at the property to include
quarterly OSHA/SAFETY audits| incident tracking| and the hazard abatement
Complies with applicable federal| state and local law and safety
Maintains logs| certifications and documents required by law and Standard
Supervises and reviews initial incident investigations and promote a timely
responses for all reported incidents.
Follows proper key control guidelines in loss prevention and in the
Assists with promotion and implementation of accident and fire prevention
Incorporates into patrols| which encompass all areas of the property|s
interior and exterior| an inspection tour of recording system.
Follows up on all unusual activities in and around the property that would
impair the well being of guests and employees.
Handles complaints| settles disputes| and resolves grievances and conflicts|
or otherwise negotiates with others.
Promotes action plans to monitor and control risk.
Oversees all loss prevention operations to include but not limited to patrol
process| emergency response| investigations (initial and follow up) for all
guest and employee related incidents| shipping and receiving process (makes
recommendations for improvement)| electronic key system and manager on duties
Assists with first aid program for guests and employees.
Assists with the claims process and protects company assets by closely
monitoring the General Liability and Worker|s Compensation cases.
Works closely with Meeting Planners to facilitate a successful and safe
experience for guests.
Managing and Conducting Human Resources Activities
Interviews| selects and trains employees.
Appraises employees productivity and efficiency for the purpose of
recommending promotions or other changes in status.
Provides for the safety and security of the employees or the property.
Monitors employee attendance and records absences/tardiness.
Helps direct supervisors to achieve their own development goals.
Conducts annual performance appraisal with direct reports according to
Standard Operating Procedures.
Ensuring Exceptional Customer Service
Meets quality standards and customer expectations on a daily basis.
Identifies the educational needs of others| develops formal educational or
training programs or classes| and teaches or instructs others.
Inspects and critiques the performance of the loss prevention department to
establish and maintain a high level of professionalism and customer service.
Provides services that are above and beyond for customer satisfaction and
Analyzes information and evaluates results to choose the best solution and
Develops liaison with local law enforcement and emergency services.
Informs and/or updates executives| peers and subordinates on relevant
information in a timely manner.
Provides information to supervisors and co-workers by telephone| in written
form| e-mail| or in person.
_The Ritz-Carlton is an equal opportunity employer committed to hiring a
diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does
not discriminate on the basis of disability| veteran status or any other basis
protected under federal| state or local laws._